Short staffed. They do not fix or repair problems in the unit. They "send" someone who looks and…read morethen never fixes things like broken doors or the cable. They tell you they have a good medical alert system in place and will notify you in an emergency. (Primary reason we are there.) Not so. My father fell and no one was alerted or notified. He was alone and a caregiver aid I privately hired found him on the floor with injuries. I brought this to the attention of management. No response. Nothing. No follow up. Just a blank stare. So, don't expect anything in terms of emergency. Residents are in their own. Meals are rigid. No flexibility whatsoever. The meal system is difficult if you don't want to race to a meal 30 minutes early then wait for an hour and a half, then, you are out of luck. Unless, you want to fill their forms out 3 times per day for every meal. Just a ridiculous system. Yet, you pay for it. Billing is terrible. No statements. They don't explain charges and they don't correct charges. They overbill. They sell you on the monthly charges and claim it's month to month. They rush you through a lease with errors. Then you find out it's a 3 month minimum and an additional 30 day notice. They don't disclose this at the outset. They state it's month to month. Just terrible business practices. Very false advertising and misleading. If you object or complain, they just ignore you. I'd be careful staying here. I think, they are dishonest.

I am a resident of Kittery Estates. I find that the faculty is very well kept and clean. The…read moreapartments are wonderful. The food service is good. I only say good because the largest meal is at lunch time. The dinner meal only consists of sandwiches. When I was growing up , lunch was a sandwich and dinner was the main meal of the day. Also they are pricing the residents out of the facility. Most residents are living on their retirement income. Once the monthly payment reaches above $3 to 4 thousand dollars, residents have to make a decision on what to do.

Fraudulent Marketing. Whenever there is a promotional to attract new residents, they have a buffet…read morestyle meal. A lot of people have walkers and they have two different lines that the residents have to stand in. A lot of residents don't bother coming on those days. SO, the residents are paying for the promotions. My first month I paid 600 extra dollars for my husband to eat there, and he didn't. Very rude to us about it. Then my husband was ex communicated where he couldn't even go to the movies with me. I was being heavily surveiled. Kitchen use? Forget it. Some residents think they own it. Wash clothes? My neighbor always came in. Moving my plants out? All of a sudden a landscaping truck showed up, The DEI hires, residents to the back parking lot. One time in the laundry room, two workers came in to take out the trash. Flung the full industrialized size trash bag up enough to almost hit me in the head. No warning and no apologies, only smirks. You have white old rich people and you have People of Color servants. What could possibly go wrong? I used my husbands car one day, next day flat tire. I rented a van and left overnight, got a puncture in back tire It goes on and on. Biggest lie is that it isn't assisted living, when clearly it is because my mother lives there and needs some assistance. There are several residents that need help finding their apartment. JUST STAY AWAY FROM THERE!

From the owner: We believe that Ashton Gardens Gracious Retirement Living is so much more than walls and windows -…read moreit's a place to enjoy home-cooked meals, game night, or a quiet evening with family and friends. It's where you always feel comfortable, safe, and secure. At Ashton Gardens Gracious Retirement Living, our management teams live onsite, and are available 24 hours a day. Our food is truly made from scratch, and served right to your table along with a smile from our friendly staff.