My father has been at Hillhouse for about a year now. He's very comfortable and knows that they'll…read moretake good care of him. That's not an easy thing; he lived with my wife and me for the previous 12 years. The people at HillHouse are wonderful; they seem to have endless patience with the residents. They all pay attention. Any time I call, whoever answers the phone always seems to know how Dad is doing, what kind of day he's had and so on. It's amazing. Honestly, I don't know what I would have done if I had not found HillHouse when Dad needed more care than we could provide.

My mom has been here for a couple years now and is thriving. The staff is what makes the…read moredifference. ITs such a difficult decision to make, but I know she is so much healthier now, and more animated to talk to. Thanks folks, and God Bless.

I was very impressed with this facility. My grandparents were not happy about moving into an…read moreassisted living facility, but reluctantly decided to make the move here to be closer to family, as my aunt and uncle live in Boothbay. We recently went for a visit, and I must say that this is some fine living! I'm ready to retire and hit it up. It doesn't hurt that it is in such a beautiful community as Boothbay Harbor. I'm looking forward to going back for another visit with my grandparents now that the leaves are beginning to fall. The facility offers full apartments with nice sunrooms for the residents, and it is a dog friendly community as well. You can also get a shuttle to take you most anywhere you might need to go, and the grocery store and pharmacy are right around the corner. There is also covered parking available for residents that choose to bring a car. This would be a five star living establishment if they would make the dog exercise area a little bit bigger. Oh well, I guess I should just be happy they have one.

My mother went to BaySquare after a fall at home. It was an adjustment to transition from home to…read morean assisted living, but she quickly became very happy there. She loved the social aspects...sitting by the fireplace talking with friends, sharing meals with others, exercise classes and Bingo. The care, meals and activities provided a balance for her happiness. Her care was exceptional. The staff were personal, caring and compassionate. They took the time and really got to know her and her likes and needs. Mom's last days of life were spent at BaySquare. It was so comforting for her to be there, at home, with people she knew and loved caring for her. BaySquare nursing staff treated her with great dignity and supported our family in this time of need. As a family member, there is nothing I would change about my mother's experience at BaySquare.

My beloved grandfather was a resident here for the past 6 months and he received exceptional care…read moreand support from staff. He felt loved and cared for and he loved them in return. I worked in 2 skilled / nursing facilities in this state for 4 years very recently. I not only personally but professionally know good and bad facilities. This is a good facility. It is on the smaller side but has more of a homey vibe to it than many other facilities. It also seemed to be conducive to staff being able to spend more time with residents and really build good, trusting relationships with them. He was in a 3 person room and it was managed well so that everyone had as much privacy as possible and were treated with respect. My grandfather just passed away at this facility this past week and my mother and I were with him. The outpouring of love and kindness that we received from staff, and that was also given to him in his final day just proved all the more that he spent his final months in the best place he could have been. There are literal angels working here. I can't say enough good about Coastal Manor, but thank you for taking such good care of one of the most important men in my life.

If I could give 0 stars, I would. Let me explain... My grandfather who was put on hospice, was put…read morein a room with 2 other men, and absolutely no privacy. The room was completely open & the tiny curtain that was there didn't cover anything and wasn't used to separate the patients. Our first interaction was walking into the room and the room mate on the commode in FRONT of my grandfather. The second interaction was a staff member giving my grandfather meds, I asked what medications they were because he's on hospice and there was a lot of pills. It took the staff member 20 minutes to see what the meds were and couldn't pronounce 1 of them. My grandfather could not swallow and was choking on pills, water, food, etc.; the staff member was forcing the pills into his mouth and I had to step in and tell her no more medications and told my grandfather to spit the pills out. There was also no railings on the bed & every day when we went to visit, my grandfather was falling out of the bed. He was dependent, with no mobility so he could not reposition himself. As a family, we requested that another hospice agency come in and take over his care and to be moved to another facility. The hospice nurse talked to the other facility & agency, and told them he was "eating and drinking fine and doing good". Complete lie. The man couldn't swallow anything and was uncomfortable, in pain & having absent seizures (if they paid attention, that would've been noticed). The nurses at coastal manor were extremely rude to me, when calling to check on him and when asking questions about his care. At one point, they pretty much called me dumb and told me "I didn't know what I was talking about". I don't claim to know everything, however I do work in healthcare and this is my third grandparent to go on hospice and pass. I know the logistics of the process and steps that need to be taken. The hospice agency and this facility did nothing, but cause more distress to my grandfather. We finally made the decision to send him to the hospital, to get another hospice agency to assess him. The assistant director of nursing, care manager & hospice nurse, threatened us by saying "your grandfather won't be admit to the hospital. Your grandfather won't be admitted or accepted to other hospice facility. He'll be sent further away up north". NONE of this happened. He was admitted to the hospital and accepted to the other hospice facility. Where he got the correct medications, was able to be comfortable and pain free, and eventually passed with dignity. They did not send his belongings to the hospital with him. When the family went to pick up the belongings, they didn't know what patient we were talking about. Family had to go into the basement and look for the belongings, where there was hundreds of boxes of patient belongings. We find the belongings and look to see if that's everything, nope. The one thing we wanted, wasn't there. A photo frame that had a picture of our grandmother. We ask where it is and told "I don't know. You can look in his old room". The picture was on someone else's night stand (not where we had put it prior). This is not a place you send a person you love and care about. The staff do not care about the patients, it's not a good environment for patients. The place is gross and has so many problems. We also overheard a staff member say "I hate this job." As well as multiple staff members going out for cigarettes and going straight to patient care, without washing their hands. There was also trash bags in the hallway and just a dingy environment.

My mom went to Oak Grove after a hip replacement for rehab. Because her dementia was so severe, it…read morewas decided by all concerned that she should stay there until an opening came up at a regular dementia facility. I can't say enough kind things about the staff or the care she received. They clearly loved her and worked with her even though she could be quite trying at times. The staff were wonderful to our family too - very kind and supportive and communicative. She finally (after 6 months) made the move to a dementia facility this past week and the staff continues to check with me to see how she's adjusting. I cannot recommend Oak Grove highly enough!

We moved here almost 5 years ago and have been very glad we did. The staff call us by name and are…read morevery kind and helpful. Everyone is friendly. There are loads of activities to choose from. One can be as active or quiet as they wish. There are nurses available, 2 restaurants, a pool, an auditorium as well as large rooms in the Lodges for events and gatherings. We live in the Independent Living section. There are also buildings for Assisted Living and for memory care.

After recently moving my parent here I have serious reservations about this community. The woman at…read morethe front desk is hostile at best, I'm afraid of how my parent will be treated. Every time I try and make arrangements it turns into a truly unpleasant event. I am actively and desperately trying to find a new, safe solution.