Great customer service. Brought my 2013 model that grew up in the East Coast for a checkup…read more They promptly found and notified me of issue with a couple rusted pieces that needed replacement, and had it ready by the promised time. Definitely coming back.

Awesome business. I had a malfunction with some of my lights, they were able to fix it, find a…read morediscount for the expensive light part , find some other light problems that needed fixing, and also did an oil change. Seems very thorough and very honest. Also a great location close to malls and coffee shops. Will be going back.

I have been going to Arbutus Service for decades with a range of different vehicles and it is by…read morefar the best shop I have ever been to. They are able to quickly and accurately diagnose problems and they only do the work that is necessary. Outstanding customer service which is why they have extremely loyal customers. This has to be the best shop in Vancouver.

If I could rate less then one star, I would…read more Was referred to this place from my employers after struggling to find a mechanic who would be able to fix my car. Buddy had my car for a couple months trying to find parts. In that time his technician got into an accident with my car. Fine, they'll fix it and get to working on the real problem. Over the holidays, the owner of the shop decides to leave my vehicle on the street outside of his lot. Tuesday morning I get a call from VPD. "Sir, someone has broken into your car and your car is filling with rain. I call Arbutus service centre, leave a msg, don't hear back. I call back at noon the next day, speak to the owner. "Oh it's not my responsibility where your car is left, I won't be taking any responsibility for the damage caused." You couldn't even call me to give me the option to move my car out of your location if you didn't have time to work on it or it was taking space or was going to sit there over the holidays. That's what you do Steve, you call the client and say "hey, parts haven't come in, I don't have room to store your car, can you come pick it up? I'll call ya when the part is in and you can bring it back. You DON'T leave the vehicle on the street, quite simple. My car being broken into is not what bothered me, nor the fact that I trusted my vehicle with this mechanic or that I spent 5k and the mechanical issue still persisted. It was the shitty attitude and absolute lack of any ownership that made me loose 1000% respect for this person and his business. If that's the new norm, bring your car to a mechanic but you can't trust they'll keep your car safe, I call bullshit. Steve Hennessy, your behaviour, business practise and shit attitude after the fact.....poor poor poor absolutely sh** customer service. Your defiance, arrogance at how you practise business left me with the worst taste in my mouth. I am on my way out of this city and all you did was remind me why I cannot stand where humanity has reached. I looked at you, the experience and just thought "man, people are so awful" Had to scarp my car I was in love with. Now I don't have anything to move with. You ruined my last moth in Van. I hope you can live with this truth. It was in fact 100% your responsibility to keep my vehicle safe when you take that vehicle in. I trusted you to keep it safe. Had it been your own car, your mechanic left it on the street and someone broke into it, you'd be singing a different tune. But you weren't able to empathize were you? No, you just thought of yourself and how to cover your own ass. Since it's 2023, humanity is at its worst, you decided to screw me. Live with that. I strongly believe in karma and I believe yours will, has, is coming. Zero respect for you, absolute zero. You shouldn't advertise on your website things you simply do not practise. Lol your customers come first? Yeah right!

I needed to have my car repaired following a minor auto accident. I brought the car in for a quote…read moreand when I booked to have it repaired, they were very accommodating with my work schedule since I work out of town. They offered a loaner vehicle which was very helpful. I dropped my car off on Monday morning and picked up the loaner vehicle. They texted me every day to give me an update on the progress of the repair (very nice and assuring). The best part was that it was finished a day early - amazing. I picked up my car and it was just washed and very clean. You would never know there was damage from the accident. I was very impressed with the experience from beginning to end and would highly recommend this shop to everyone. They are rock stars!

*I hate to say that I have needed to go in to Elite a few times recently :( (not all my fault!!)…read more*On all 3 visits they have been AMAZING. *Staff are incredibly polite, attentive and spent the time I needed in explaining exactly what to expect. *I received a follow up voicemail at the end of the first week telling me when to expect the repairs to be finished. It was great to know what was going on! *We originally were told that we would receive a 'Paint Pen" so that we could touch up some other scrapes (not having anything to do with the claim). When I picked up the truck I found out that they had actually done the touch ups themselves at no extra cost!!! *The truck was washed beautifully on the outside and detailed nicely on the inside. *The transition from my vehicle to a rental vehicle was seamless. Hope I don't need to use them again soon but would be thrilled to recommend them anytime!! Well done Elite!! Dee

I recently had my car repaired at Sterling 'Autobody and was very pleased. The car was repaired on…read moretime and the car looks fabulous. They even did a wheel alignment while the car was there to make sure is was safe to drive. I would highly recommend Sterling Auto Body and have been referring their name to my friends. Staff were friendly and work was high quality. Thank you for the excellent attention to detail. Thelma, July 2025

Excallent customer service, took in a private claim to my rear door. Great job and good paint match…read moreup, cause it matters. The damage was 5 yrs old it's great my car looks new.

Great people who enjoy what they do and it shows in their work abd they go out of their way to do…read morelittle things that were not even expected. Very happy with their work.

This time I went in for what I thought was an issue with my tires but it only took Trong less than…read morea block to determine that I was wrong.. bearings .. dang bearings were rubbing and so I trusted my primary ride to Trong and Peng.. she rides like brand new..what a sigh of relief to my ears ( no more humming) and to my peace of mind that I'm safe from those " specials " peeps who don't care about anyone else .. you know who you are As for HTV.. let it be Tires.. engine or body work, I don't hesitate in recommending Trong

I purchased my Bug from someone who took the bug to Adria Imports for a decade. The receipts from…read morethe shop for services over the years clearly show deceptive diagnoses, overcharges, incomplete repairs, and less-than-professional service and parts replacement. The most recent repair a transmission rebuild have the same problems that the bug exhibited before it was taken in. On the service receipt, the transmission was rebuilt. It still pops out of gear and leaks. The axle boots were installed in the incorrect position and basic replacement and checks were not conducted such as shifter bushing and coupler replacement to ensure these simple parts were not causing any issues. I have all the receipts and I have over 25 years of specific vintage VW mechanic experience, unfortunately, the previous VW owner placed their trust in the mechanics at Adria Imp which has clearly ripped off many people according to this and other reviews of this shop.

I have found Mark to be an excellent communicator and exceed my fair to deal with. He goes out if…read morehis way to explain what needs doing and always delivers under the estimated amount. He even helped me out when I had a breakdown away from home by confirming the work that needed doing and where to access the parts when the local mechanic couldn't source the part. The best compliment I can pay Mark is he has gained my 100% trust.

Bo was outstanding in helping me when I was looking for them to do a small paint job for one wheel…read morecap on my Miata. Due to their busy schedule, Bo thought that I might be able to do the paint job myself. He took the 4" cap and masked it for painting and then showed me how they would spray the cap and as well, he suggested getting customized paint. The outcome has been fantastic! We have been to the Edmonds Kirmac on a couple of occasions and have always been impressed with their customer service, knowledge and attention to detail and their honesty. We need more businesses like this, who put the customer first. 3 Cheers for Kirmac Collision & Autoglass.

unbelievably disappointed with kirmac. I had to get my repair fixed under their warranty and am…read morejust back getting my warranty repair fixed. Didn't even cover my windshield so I now have paint overspray all over it. I will never bring my car here again. Such poor workmanship

It's update time! Found myself unemployed and decided that was the perfect time to get the car…read moretuned up for summer road trips. I'm only half joking - I had a job by the time I made the appointment, but hadn't started just yet... but I digress. Here's the deal. There are three reviews below that "aren't recommended" but I believe each and every word. The guys at Dependable are just that. Dependable. They are honest, forth coming, and they work fast. After they told me I didn't need pads, I thought it would be a good idea to get them looked at again after the last 8k kms. Turns out needed the front done, but not the back. All in with an oil change was far less than I expected, but done in a very timely manner.

Will not take my car anywhere else; 20 yr customer. As a…read moreresult, I have enjoyed,honest and, DEPENDABLE! customer service.