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    The Paw Spa

    3.8 (16 reviews)
    Updated 2 months ago

    Services - The Paw Spa

    Bath and groom only

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    Gina C.

    I went to get my yorkie, Tinker from theThe Paw Spa groomers 1055 Vineland Road Winter Garden and paid $80 cash without first seeing my puppy (that was my mistake). I had shown them pictures when I first dropped her off so they could see what I wanted: a Teddy bear cut. The result wasn't even close. When the woman brought her to me and I complained, she took her back inside and chopped off some length from her face. It looked even worse. The manager finally came out and said, "she doesn't have the right hair for the cut you showed us in the pictures". I asked why the girl didn't say that when I first brought her in? To top it off, when I asked for a discount, the manager went inside then came out and told me she'd cut my puppy's hair some more. I said, "No! It's horrible and cutting off more length won't help because it's not even close to what I asked for." The manager smiled, looking like she about to laugh. I stood up and said "THIS IS AN $80 DISASTER!!!" At this point the manager said, "I have to ask you to leave. I don't yell and don't expect to be yelled at". I had raised my voice but I certainly didn't yell. So now I have an ugly dog and I'm out $80. This is the second incident I had with Pet Spa. The other time was with my Papillon when he developed an ear infection within a few days of his grooming. NEVER AGAIN.

    Lucy after being groomed at The Paw Spa in Winter Garden.

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    10 months ago

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    Charlene D.

    Thank you Layra! It is our pleasure!! <3

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    1 year ago

    The is a wonderful place to have your dog get a bath etc. The people that work there are amazing!!!! Highly recommend!

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    3 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    8 years ago

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    Charlene D.

    Thank you very much Juan! Your pups' were a real pleasure!

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    4 years ago

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    11 years ago

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    8 years ago

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    9 years ago

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    6 years ago

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    9 years ago

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    11 years ago

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    Had a wonderful experience bringing my 7month old SpringerDoodle here for the first time…read more The facility is very clean with lots of natural light. There is a small back yard area, where I was able to let my girl Baylee out to potty before taking her inside. This is a small family-run business and I spoke and worked with Michelle for this first visit. Michelle took the time to listen to our needs and how I wanted Baylee's haircut to look. She showed me around the whole facility and listened very openly. She was super sweet and gentle with my pup. I showed Michelle several photos of how I wanted my pup groomed as I've heard horror stories about how many doodles get shaved down and don't look like themselves when finished. I wanted Baylee to still have her fluffy teddy bear look as it goes with her personality. I love that they don't cage the dogs while they're there and they get to roam around and play. I was told the first visit would take awhile since they like to do things slowly so the pups don't get traumatized on their first visit. Baylee was there just about 3 hours and looked beautiful! They did a wonderful job with her first puppy cut And she smelled so good and seemed happy! We will definitely be back. Thank you Michelle and team!

    I've been taking my dog for over 2 years now every 6 weeks and every 6 weeks he comes out gorgeous…read moreand shiny and happy if my dog loves this place this is a fabulous place Michelle and her groomers are always on top of their game!

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    Got a de-shedding treatment for both of my girls and a mini groom on my Aussie, they left very…read morehappy and so so pretty! A big thank you to Anastasia for being patient and gentle with my German Shepard as she does get nervous. I had an amazing experience here!

    Unfortunately, this is not a business I can recommend if you have specific grooming instructions…read morefor your dog. Our Irish Setter has been groomed here multiple times, yet the services have consistently felt lazy and inconsistent. Most recently, the grooming job was extremely poor, as shown in the photos. Despite our dog having an established "file" and us communicating our instructions directly to the groomer, we were later told it was still our responsibility to ensure everything was explained again. After we called to express our concerns, they asked us to send photos as evidence of the grooming. Following an investigation and conversations with both the owner and store manager, they admitted the groom was not up to their standards and apologized, which we did appreciate. What was disappointing, however, was the resolution they offered. Instead of refunding the service, they offered a discount on a future appointment. That felt presumptuous, considering this experience left us with little confidence in trusting them to groom our dog again. They also mentioned that, if we returned, they would make sure a groomer who "specializes in setters" handled him next time. This was frustrating to hear because our dog has been groomed there multiple times already, and that option was never previously mentioned.

    The Paw Spa - groomer - Updated June 2026

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