I don't care how many stars this business has, if I could give them less than one I would. I made an appointment three weeks to a month ago for my German Shepherd to come in for a bath. I called as I'm pulling into the lot (it's straight up 9 o'clock which is my appointment time) to say that I'm here so they wouldn't think I was not coming. When I scheduled the appointment, I was told that I had a missed appointment in December 2019, and that if I missed another one I would incur some sort of fee, which was fine, and the appointment was booked. When I called in from the lot this morning, a young lady answered the phone and told me that she didn't have an appointment for my dog and to hold. Jessica immediately came on the line, identified herself as the owner and gave me some Trump sounding speech about how as the owner she had a right to refuse service. I acknowledged that I understood that, and if refusing service was the goal then don't bother wasting my time with some old drama about missed appointments. If Jessica as the owner didn't want to service me then she should have said that when she saw me on the books and when I made the appointment. She told me that she called me the day before, and she left me a message and that she had to cancel my dog's appointment because I had two no-shows last year. Can't even get her story straight, one missed appointment, then two missed appointments. I know of one no show which is not the point here. I asked which number she called and she confirmed she called a phone number that I have not had for two years. More than that, she didn't wait to make sure that I received the message before she canceled my appointment so concerned with getting money rather than the fact that she ultimately wasted my time. Jessica was completely rude, and unprofessional. When she inherited this business from her parents they forgot to teach her how to treat customers, and they certainly forgot to get her a course in customer service. I will NEVER BREAK BREAD with OR step foot in this place again. The fact is I didn't get a message and I have nothing to gain by not telling the truth about that. Jessica has a lot to learn because if she had handled this the right way, and spoke to me the way she should have directly to tell me she was giving my appointment away, I would've said fine because the truth is, The Pawsh Dog is not the only action in town; there's a dog groomer on every corner and I will happily take my pet elsewhere. Ignorance is bliss!!!! read more