This review will be a little tricky because it involves more than just the Postal Annex store…read moreitself. I had five boxes that needed shredding which was supposed to be free from MFCU but the truck never showed. So after holding these boxes in my house for over a year I had to suckitup and pay for them to be shredded. I googled shred businesses and 521 Yopp Drive came up without a name of the business. I called the number that came up 910-400-4188. I was on the phone for 11 minutes while driving to the location. I searched more on the phone because I could not find the dang store. You have to click on another section to see the location which then still gives the number above, and then states 521 Yopp Dr #214, and .50 cent per pound but could be higher. This is not acceptable information. I finally saw the Postal Annex while driving around looking for 521 Yopp. I went in very frustrated and told the girl I have been driving around looking for 521 Yopp. The website is horrible. The number I called is not yours. Dedra was very understanding and sweet. She came out to the car and help load the boxes (because of my bad back) and then kindly took care of the process. I was thinking 50 cents a pound and when the pounds kept going up (didn't realize how much it all really weighed) I was surprised that it only cost me $45 when I was thinking $25. When I got home I saw the price per pound at .99 cent. Wow that is not what the website says. So I called the next day to inform them that they need to have Shred Nation fix the info. My suggestion would be for Annex Postal to but their own info so it pops up under shredding searches. The reason for 4 stars, is the shred nation portion but staff gets 5 stars! Thank you Dedra for your help.

I would not recommend PostalAnnex after my experience with them. My wife dropped off a package at…read morethis location, and the package was apparently lost. When we contacted them about it, we were told that my wife never dropped the package off, despite the fact that we know it was brought to the location. What makes this even more frustrating is that the package contained personal belongings, and PostalAnnex has refused to refund or take responsibility for the items that were lost. Instead of trying to help resolve the situation, we were essentially told that the package was never there. Losing a customer's package is bad enough, but refusing to acknowledge that it was dropped off and refusing to take responsibility makes the situation even worse. I expected better customer service and accountability. I strongly recommend keeping documentation, receipts, tracking information, and any proof of drop-off if you use this location. Based on my experience, I will not be using PostalAnnex again.

I've used this place multiple times and have no complaints! They are patient, kind and courteous…read more Buy stamps, drop off packages and ship from this little shop. There isn't a need to head to the post office. They have multiple options for shipping packages and have quite the variety of stamps. The service is great and always quick! Which is appreciated! Keep up the great work!

I am a local artist and have used them a few times for scanning my art/ printing and even shipping…read moremy pieces out to my customers. I have never had an issue until recently. I can have a lot of grace and patience especially for newer staff members who may not have the muscle memory for the job just yet, but I came in this last week, waited in line a bit, and was greeted and served by a newer team member. I came with a few art pieces (none bigger than 9x12 in size) I needed packaged and shipped to 2 different addresses. We sat in there a good 45 min waiting, watching the whole time, she struggled to pack them correctly and something in me knew I should have triple checked if the packing slips ended up with the correct boxes but I decided to trust her. Side note: One of those packages was going to a dear friend who just had a huge loss in her life and the piece I was commissioned to do was to commemorate them at the funeral. I gave myself enough time to ship it out so it arrived on time. I left after waiting a long while to finish up everything and got my tracking numbers. The first package arrived when it said it was going to (the one for the funeral) and she opened it and told me it was the wrong piece. I immediately called the store and Kim was very helpful in getting me new shipping labels to then send to each person and get them to resend each package. Very thankful for her help. I was informed that my inconvenience was noted and that a manager will reach out and follow up. It's been a few days and still haven't heard anything. I can have grace for the new trainee but this is when the importance of what's shipping comes into play, you never know as a customer service rep what's super important and what's not. This particular commission getting there late affects my business and makes me look bad for not getting it there on time. This person paid good money to receive this piece on time and was very disappointed. All of that being said, I will keep coming back, I won't let this deter me from support a local business but I share this experience more for the team. I know things happen and I'm really understanding, it just affected my business in a way that may make me reconsider if I should use their packing services and just package my pieces myself. I will still come back to scan and print and ship.

I was in need of help with package shipping and tracking questions and Tara was very helpful,…read moreknowledgeable, friendly and provided me with everything I needed to know. I would definitely recommend this business.

We brought an iMac 27 down from a UPS store in VA to this shipper, because the cost of shipping it…read morefrom that store was so exorbitant that we couldn't even believe it. Ben from Goin' Postal not only worked with us to get the computer wrapped properly, but he gave us the best guidance on shipping it at a reasonable cost (and which also covered insurance for it). We were beyond pleased with his service and store, and we would highly recommend him and his very friendly staff for any of your shipping needs!

The nicest people! They were so helpful and nice! It is so refreshing to have such great service!read more

We needed help with our wedding envelopes and they were super super helpful and nice! Spent time…read moremaking sure they were right which was amazing! Will be using them again!

We frequent this store since it became our AMAZON RETURNS location, and the staff is handling our…read morereturns fantastically well, very efficient, courteous and friendly! No matter how many items are getting exchanged or returned. We highly recommend them over all the other Amazon drop off locations in Jacksonville NC!

First time I've ever gone to a UPS store that makes you "rent" a computer to then charge for the…read morelabel that's already paid for and just wasn't able to print at home. Store was clean and quick, but a little more than flustered that I just essentially got charged twice for trying to do things more efficiently.

The business cards they made for me turned out very nice…read more If you are in no hurry and don't mind paying a premium for waiting longer than you'll be promised, this is the right place for you. Given the length of time I had to wait and what I paid for them, it may have been cheaper and faster to have 250 cards hand painted in oils; individually.

From the owner: Family owned and operated offering the absolute best in graphic design and customer service!read more

Awesome people. Awesome products. This place is a one stop shop for my business. They did two of my…read morebuilding signs for two locations and knocked it out of the park. Highly recommend.

Great customer service. They processed my order quickly and met my tight deadline. Highly recommend.read more

Why does yelp keep loosing or deleting my reviews. I have done a review for this location before. I…read morereally don't want to write it again. Staff is nice but there are not enough of them, the are often juggling too many things and seem worn out, I feel for them. They could use ore training too. I needed something printed and sent FedEx and the woman working the counter had no idea what to do. I came behind the counter, put in my thumb drive printed my files, located the shipping envelope, took her to the computer and showed her how to set up a print order in their system (which I had never done before) and sent my job though. She was able to check me out so I could pay. And no it wasn't her firs day, I had seen her there in other areas several times. I didn't mind helping her, I was disappointed she was left in an area where she had not been trained how to use the computer and do the job needed in that section. For some reason they have gotten rid of most of the office furniture and some of the office chairs and replaced it with flea market stye large bin filled with returns and junk marked down to almost nothing. It cheapens the showroom and brings down the whole place, they are ugly, the packages and items in the giant bins are open, broken and picked over.

Incorrect sales information, manager is rude and doesn't help . Sales are practically not existent,…read moremanager needs to be replaced