This place was an absolute nightmare, for everybody! First of all, it was absolutely disgusting…read morefilthy. Never mopped, the grime on the floor was no exaggeration probably a half cm thick. Infested with bedbugs, lice roaches, and everything else you can imagine, no working fire extinguishers, the only accessible microwave pictured is so dangerous I could not get a good enough picture of the Rigged up wiring, nor how filthy it really is. The beds were so big there was no way to move them. We could not even scoot the bed to open a window a quarter of an inch for air. No exaggerations! The staff were extremely abusive, especially Liz, who was in charge of managing the house, all she did was start problems. My friend nearly died. She had end-stage kidney failure on dialysis and had a series of major seizures, and Liz did not want us to call 911! Stating she was faking! She nearly bit her tongue off, they had to stitch her tongue. The residents did not shower for the most part, there was only two bathrooms and well over 30 people living there. They were covered in every type of filth imaginable even Liz! Here she is cooking food and the entire time I was there she did not shower one time I was there for about four months, it felt like eternity . There used to be more reviews on this place and apparently they were taken down. They were all negative and all saying the same thing I have and more. Also in the pictures you can see that there are no ladders so the beds were so tall there was no way you could get up there except for with a stepladder that was not even safe. The bottom step didn't even work on it there was one working step ladder for All three beds. Everything so cramped that there was only room for one person to stand on the floor at one time with six people crammed into a 12 x 12 room with mattresses wrapped in cellophane which just held the bedbugs in nicer... Once a week they would spray, but they would make us all take all of our stuff out of the room and throw it in the filthy living room while they went in for about five minutes and just sprayed everything wet, dripping, bedbug spray and then expected us just put our stuff right back on top of wet, bedbug spray. So all of us were exposed to horrible chemicals and it was nothing short of a nightmare. There was several times when there was nothing to eat. This was very common. They had plenty of donated food, and they kept peoples food stamps, but they never used any of that food stamp money on food! All we got were outdated and refrozen donations from places like Whole Foods or whatever, but they would be months old. Every now and then they would pull out a box from the back garage and leave it in the dining area which only had one table and we would have to live on things like donated pizza crust. We couldn't even open the bedroom door all the way, because there was no room to open the door, these were World War II army bunks you would think with $500 a month per person that they are getting actually more than that for the people on the pilot program they're getting 575 a month and they can't even afford furniture?! They didn't even have bedding. What really made me sick as they claimed to be a safe place for people seeking recovery! Having nearly 22 years of sobriety, I almost went out because of the stress and deplorable situation that I was living in, and all the drugs around me! Thank God, I found a safe place just in time! Even Skid Row shelters are cleaner than this! Another thing is the ambulances would dump Patient at this facility. The managers would have no idea that somebody was coming and the hospital would just released them and have them dropped off on the property when we didn't even have beds available, not that they wouldn't put somebody on the floor as they had in the past as well as even in the van in the front yard. The picture of the person seated in the dining room is the same person that was trashing the street in the picture where I'm hiding behind the fence at 3 AM as they were high on methamphetamine. Going absolutely bonkers. It was really disgusting if you can imagine, coming into a place and looking at that empty top bunk that was open in the one picture and not even having bedding and the mattress being covered in bedbugs... welcome to the house of no hope.

Went smoothly and quick thank you!!! The guy in there was super helpful by helping me take out bags…read moreof clothes :)

The entire process is racist and people are prioritized if wealthy. Black clients do physical labor…read morewhile white clients work desk and easy jobs. Staff can be quite problematic as well. Q van driver played a song from a Nazi band title "I'm white and I'm proud" when we were being taken to outside meetings. Worst shelter I've ever been in.

I would let you know there is no safety here no safe locks and felons are accepted through the…read moreprogram. They have bed bugs on and off. And the owner does not respond when you request refund on items they should be providing.

Ppl do not move here the manager drinks every day and she pops pills. Always in her room sleeping,…read moresmoking weed. Never alert when anything happens in the house because she is drunk and stoned, if she is even home. If you call Greg or the owner, they always believe her only. And need cameras in the house . Always chaos and fights. So please stay away.

Wouldn't "not recommend" but at this time I could not recommend…read more Some Staff members filled there jobs well, others not so much. Thank You.

This place is doing a good job. Most of the staff seem to care and take time to make sure we are…read moreok. Security makes me feel safe and having nurses and my medication on site helps. The food is good and I like movie night.

When I lived at PATH, I was there for two years. I could have stayed longer, but over time, I…read morestarted feeling mentally and emotionally uncomfortable because I was going through some serious internal struggles. Around that time, someone bought me a ticket to visit my adopted daughter--someone I had longed to see but never got the chance to. Despite everything, my experience at PATH was one of the best shelter experiences I've ever had. There were so many kind and caring people there. Of course, it wasn't perfect--I also encountered a few staff members who didn't seem to have the best attitude about their jobs, which made certain moments unpleasant. But at the end of the day, a shelter is still a business, and good customer service should always be a priority. Still, I truly felt at home. The Christmas parties were beautiful, they gave us an abundance of clothes, and the food--honestly--was the best I've ever had at any shelter.

Fast Response and helped me find options while I am waiting on the wait list and answered all of my…read morequestions

Made an appointment online and the counselor helped ease my anxiety in getting a free HIV test…read more Super friendly and knowledgeable! They were able to answer all my questions. I was in an out within 20 minutes which is shorter than the wait at Howling Rays. I'm usually working out of Ktown so this was super convenient. FREE PARKING was a nice bonus.

As a housing navigator for another organization I just want to shout out to Joy for doing an…read moreamazing job with the intake process! You can tell she truly cares about clients and wants the best for them while being to the point. Thanks Joy!

Really wanted to like this because my volunteer orientation was so promising, but I had a really…read moreunfortunate experience and misunderstanding with one of the male workers/volunteers here on thanksgiving day (I told this older Asian volunteer there was no need to micro manage me putting plates in boxes and staff member thought I was talking about him and took it personally). I had a bad feeling when I walked in and saw everyone really quiet and the overall vibe was kind of uncomfortable. I also had to ask for everything I needed ("do I need an apron? Ok, where are they? Do I need gloves? Ok where? Where can I put my stuff?" etc) and there were no clear instructions for me since there was already an assembly line with no room. That on top of a generally unfriendly vibe was not how I wanted to make impact and spend my time, so I left. Unfortunately I'll have to keep looking for other volunteer opportunities.

I tried donating huge bags of unused woman items and clothes/hygiene items that i couponed. i…read morecalled and called for weeks no one answers the lines even 4 years after the pandemic. in some cases they ask to leave messages : what for? no one ever returns calls. NO ONE! i came by since they did not answered only to hear them refuse bags, stating i needed to schedule an appt. I have recommended women and they have not being helped either. They never have enough staff to assist those in need. yet the times i've been there you can see many individuals talking among themselves at the front. All these non profits who are supposed to be helping aren't. Been in case management for 2+ years and its very disappointing. Money stays at the top with execs once it hits where it's needed there's never enough money. Why are execs being paying 100K+ to sit in their nice offices clocking in and out having expensive lunches. they are all the same. theres good profits in non profits specifically homeless. Homelessness will never end as those who own non profits keep the money. yes i said it been there: OWNERS OF NON PROFITS KEEP MOST OF THE MONEY. WHILE PRIVATE INDIVIDUALS KEEP COMING TO FEED AND DONATE GOODS NON PROFITS WILL CONTINUE TO KEEP MONEY. some non profits send their clients to the corners where they know items are being given for free. this way they'll save even more $$$$.

This is my complaint letter providing facts…read more I am submitting this letter to formally report ongoing issues at the facility that significantly impact residents' ability to rest, feel safe, and be treated with basic dignity. Between the hours of midnight and 6:00 a.m., the sleeping environment is consistently uninhabitable. A bright overhead light remains on directly above my bed throughout the night, and a loud industrial fan produces continuous noise at a level that makes sleep extremely difficult. I have documented these conditions in a video for verification. These circumstances violate the expectation of a safe and reasonably quiet sleeping environment. In addition to the physical conditions, I have experienced repeated unprofessional and demeaning conduct from staff. Residents are routinely awakened at approximately 5:30 a.m., and some staff members verbally reprimand guests for not waking earlier. The tone and language used toward residents are often disrespectful and inappropriate, creating an atmosphere that feels punitive rather than supportive. This pattern of behavior and environmental neglect undermines the purpose of the shelter and contributes to unnecessary stress and sleep deprivation. I am requesting that this complaint be formally documented, reviewed, and addressed. I also request that appropriate corrective actions be taken to ensure residents are treated with respect and provided with a safe, humane environment. Thank you for your attention to this matter. I am available to provide additional details or documentation upon request in a follow up post

I continue to be homeless even though they placed my husband and I in a voala managed bldg. We…read morenever moved in because it is infested with bed bugs and roaches we are getting ignored we're again sleeping in our car I will not inhabit a place that is infested with bedbugs and roaches they enrolled me into mental health program I had no idea of and there practices are very questionable I know that the homeless money is going some where but it isn't helping the homeless these homeless staff members that run to these programs these shelters they drive eighty thousand dollar vehicles?? But they can't send an exterminator because it's $1475.00 to rid the unit of bedbugs and roaches? Unbelievable that they cannot find it in there heart tool help us I'm so sad I've been crying for days I thought these people cared they say they are faith based maybe at one time but not anymore.. Elizabeth BP

Came here in the late 90, s. And I am glad I left. Was never homeless never strung out on drugs or…read morefresh out of prison just a kid looking for encouragement and to be ministered to but was treated like homeless strung out felon . Program was weird, take everything from you and trust you with contemp every second. The guy that ran the place was a bully treated people like crap. Had stuff stolen from me from the drug addicts they had there . I was told it was a good program from a pastor that was the old pastor of the church I went to back then. It was more of a halfway house than anything . My experience was less than inspirational. Hope it's changed but the reviews I've read looks like it's the same.

Last Saturday the ministry I work for came in and volunteered at their "clothing store" to help…read morethose affected by the Los Angeles fires, and it was amazing! I had never heard of this place before but it's truly an amazing place! The name is very fitting for the amazing work that is done here. Their store was filled with brand new items (many popular brands) fitting every style and size. They also include necessities such as backpacks, shoes, toilet paper, etc and the rule is YOU CAN TAKE AS MUCH AS YOU NEED! Usually there's a limit but not here, they provide you with trash bags and you can take as much as needed. They also have an area for groceries, toys, hot food, and so much more! It was truly amazing working here and seeing so many families being helped. There were so many volunteers and so much resources being passed out, I've never see anything like it. I recommend this place for anyone who is having a tough time, facing homelessness, job loss, etc to seek this place out. They also help with finding housing and schooling. Such a valuable place to the city of Los Angeles!

Found an abandoned dog tighted down at a park near Olympic and Wilton, hungry and thirsty, tried to…read morecontact you via phone, text, email and got no response from you. I've been donating for years but this total lack of attention will definitely stop me from keep on donating to you.

Very happy with the process to adopt a kitten. Was helped by Daniela and Demetrio…read more I need more characters for this review so... ipso facto?