The CNA Anna from night shift was very helpful and kind with our family member she is a very good…read moreworker went above and beyond

Kaiser Permanente patients are being sent here!!! Unacceptable. The nurses were great but the…read morefacility not at all. No cafeteria. Microvawe in the basement. Elevators seem to be falling apart.

Most poorly run facility I've ever been to in all my 68 years! No respect to patients every step of…read morethe way. From losing my belongings in their laundry and offering less than full price replacement, to hair in the food numerous times and then refusing me replacement meals, I was there two weeks and fell and never saw a Dr, very loud staff that makes fun of the patients, and management who doesn't manage but plays the blame game and lies. Management puts off execution just as staff passes the buck. I do not recommend them.

This facilty is incredible! The new ownership has made amazing improvements and the patients are…read moresuper happy! I am so happy this place has become a leader in care. Keep up the great work.

On multiple occasions, I've asked simple questions regarding my family members well-being or care…read moreroutine and have been met with rudeness, dismissiveness, or even raised voices. Most recently, I was spoken to in a tone that felt condescending and unprofessional, which was upsetting and completely uncalled for. I fully understand that this is a high-stress environment, and I always try to be respectful in my interactions. However, I believe every family deserves to be treated with courtesy and dignity--especially when advocating for a loved one's care.

Four years ago, my mother passed away alone at Alcott Rehabilitation Hospital during the COVID-19…read morepandemic. On the morning she died, around seven a.m., I had a vivid dream where my mother warmly embraced me. Feeling something was wrong, I immediately called the hospital to ask about her condition. They told me only that she wasn't doing well, giving no details. It wasn't until around two-thirty that afternoon that the hospital called me back, saying she was close to death and urging me to come quickly. When I arrived, I was devastated to find my mother had already passed away hours earlier. Her body was cold and discolored -- she had clearly died that morning, the same time I had the dream -- but the hospital lied about the timing. The staff's cold and indifferent behavior added to my grief. I was forced to wear full protective gear just to see her, and a nurse coldly asked, "When will you remove the body? We can't keep it here long," showing a shocking lack of respect. Later, after I shared my experience publicly, the hospital director apologized, but then personally threatened me, saying that if I ever posted a similar review again, their Regal team would come after me. Alcott Rehabilitation Hospital failed in both care and compassion. Their negligence and callousness caused our family unnecessary pain. If you truly love your parents or loved ones, never entrust them to such a hospital -- a place that treats people like this is no place for a human being. I share this story to warn others and demand accountability. Families deserve honesty, empathy, and respect -- all of which were sadly missing here. ************************************ Update (in response to the facility's public reply): After I posted this review, the facility left the message asking me to contact them privately. Let me be clear -- I have no desire to speak with you privately. Everything I experienced is written right here. If you truly cared about accountability and compassion, you would've acted when it mattered -- when my mother was alive, when she was dying alone, and when I needed answers. And if your plan is to do what you did last time -- pretend to apologize just to lure me into the facility, sit me down alone in a quiet room, and then threaten me with "your legal team coming after me" if I ever speak up again -- don't bother. That experience was terrifying and deeply disturbing, and I haven't forgotten it. I will not have any private discussions with you now or in the future. I'm simply telling the truth about what happened, and I won't be silenced by fear or intimidation.

The woman in charge of intake is horribly rude. Bad feeling from the beginning of the call…read more I was set up to be there on Tuesday the 17th and when I called to verify I was met with hostility. Also, I was told that there are no openings available on that date. Stay away from this place

My first impression as I entered the front lobby was hostility not any kind it positive expressions…read more. Just seemed jaded and lost the compassion the program pushes in there groups. Honestly the The employee s or " counselors" seen to be one of the most disrespectful staff I have ever met. I attended family group and the facilitators of the group seemed unknowledgeable on the subject matter. They also seemed to struggle to keep the group on topic.Why would a family member drive all day to then proceed to have to sit through a negative message. Have positive message if you want to get your point across.Life is good. Well there doing the best they can with what they have been through. Congratulations but the staff is more burnt than the residents hmmmmm... Yours truly pie manager

Melrose isn't like any other facility, they have completely changed my life. They have allowed me…read moreto see a life that I never thought was possible. When i didn't believe in myself they did. They gave me the courage, strength, and motivation. Melrose is the true definition of fellowship and a family that shares love and compassion, that is all about growth. I could never thank them a enough for the life I live today, I know it wouldn't be possible without the guidance love and faith they have ingrained in me.

From the owner: The mission of Melrose Recovery is to provide effective and progressive drug and alcohol treatment…read moreto people with dignity and respect. We believe that all people have the right to quality care. We believe people should be cut off from their addictions and not their life. We see individuals as people rather than addicts and believe there is hope for every person we serve. We believe that recovery is different for everyone so individuality in the plan of care is always our main focus. We believe that lives can change, relationships can be healed and futures restored.

They took very good care of my grandma, after her major knee surgery. They helped her get back on…read moreher feet, and taking small steps after her surgery. She was in their care for about 2 weeks after her surgery, and was able to come home faster due to them helping her with her recovery. She is feeling better after being discharged, and they showed us what activities we can do at home in order to help her in her recovery.

Omg I have been having plantar fasciitis for over 8 months i came across PT-RN care on tik -tok and…read morebook an appt and came in I met Brain and expressed all my concerns and everything that was going on with my foot my first session I felt instant relief and am now able to bend and squat down which I wasn't able to do before my second session I feel even better than the first it's almost all the way gone yall I this man he is a 10/10 and his staff are very welcoming as well

If you have foot pain especially planterfasciatis this is the place I can walk normal again! Thank…read moreyou so much I can walk way better with less pain ! Almost none !

I like the service I have received here. Staff really nice, and the chiropractor is amazing…read more Decor could be upgraded however again I like the people who work here and I appreciate the quality of service I have received. There is parking in the back of the building which is plus.

Great PT! I came here before and after an MPFL surgery and couldn't have had a better experience…read more The staff is awesome, especially Eric, Mo, and Kahriz, who have helped me recover and rebuild my strength after my injury. They are extremely knowledgeable, always making sure to explain why things are done in xyz way and giving you the tools to reach your recovery goals. They genuinely care about your recovery, the vibes are immaculate, and I am so very happy with the results of my recovery! I couldn't have done it without them!

Quality care by a professional and knowledgeable staff. I would recommend to my friends and family!read more

I've been to several treatment centers throughout the years of my addiction. ​Luxe has been the…read morebest one by far. The rooms are huge, beds are comfortable, we had chef that met my vegetarian needs. But most importantly the staff there were amazing. Times when I thought I couldn't do it they took time to talk to me and made me feel like I could. They also took us out on fun outings. Even days after my treatment was done I would get follow up calls which showed me they really cared. Thank you so much Luxe for helping me with my new way of life clean and sober.

Staff was really cool and helpful. Only issues was w the sober living aspect. One of the house…read moremanagers was on a power trip and very unprofessional. Besides that this is a good place to get clean