I had Personal Touch cleaning service scheduled for once a month for over a year. The last time the ladies came to clean I wasn't very happy with them. The downstairs bathroom shower was not cleaned, my kitchen floor was not cleaned my banister had dust and I could tell where they stoped dusting. My laundry room was not cleaned. My windows still had marks from my dog's nose. My lamp shades were so dusty I could see the dust forming on the shade. I didn't complain to their boss I just motion the ladies back into my house to complete the job. Since it has been over 2 months and they haven't called to schedule a cleaning I think they just canceled me. read more

Horrible company to deal with, start out great but most do a bad job. They never once made my bed which was part of the initial agreement, they skipped my one of my bedroom multiple times. Gave them the benefit of the doubt and kept using them however once they damaged my chandelier I had I had enough. They paid for a electrician to put the chandelier back in my ceiling but would not pay for the damage to the chandelier, my kitchen table and my ceiling. Also you should know to watch your billing because the girls in the office do not charge correctly and are very unprofessional. Would not hire back and would not recommend to anyone. If you do hire you need to be home while they work because they will skip multiple things. Also left my daughter hamster cage open. They say they're licensed and bonded yet they refuse to pay for damage at my home caused by their cleaners. read more

We used Personal Touch to clean our new home before we moved in and I would not use them again or recommend them to anyone. Our estimate came in at 12-13 hours to clean a 2200 sq. ft. home. We decided on 6 hours to do the bathrooms and kitchen and they were going to call and let us know how things were going to see if we wanted them to continue. When the "crew" showed up we were not home but we had arranged for them to just go in because the door would be open. The person we talked to did not relay that message and the cleaner sat outside and just waited. Never called. Just sat and waited. For like 30 minutes, until I called to make sure she had gotten in and straightened it out. My wife went by during the day to check on the progress and she found one lady with a small bucket of cleaning supplies. No wonder it was going to take 13 hours! Maybe this was my bad but for $27 an hour I assumed there would be at least two people. One thing we asked her to do was clean the window tracks, which she did, but only as far as her sponge would reach. The corners were still filthy and most of the windows she didn't even open to clean under the other half. At the end of the day we received no phone call, no follow up, no contact whatsoever outside of the original estimate. They just left. It has been 10 days and I haven't heard anything from them. The only reason I gave two stars was because the bathrooms were decently cleaned. Probably about as good as I would have done if I was cleaning someone else's house. Our realtor told us Merry Maids cleaned a similar size house for them in 6 hours and they did a very good job. Try Merry Maids if you're looking for a cleaning service. read more

Have had them before but they seem to be lacking more and more on detail. Left rug covered in dog fur, always missing dusting and had to clean my sink in kitchen. For paying 290.00 for two ladies it was very disappointing. My sq. footage is less than 1900! Shower doors not cleaned and wood floors not washed. Did not bother to let them know because last 2x I did and got such looks. Just wont use again. read more

Very satisfied with job. Very professional. Would definitely use again. Thanks guys!!