I can't say enough good things about Pattie and The Pet Nanny team. They walked and cared for my dog Lucy for years while we lived in Fairmount/Brewerytown, and their reliability, professionalism, and genuine love for the dogs always gave me total peace of mind. Lucy isn't just a "quick walk" dog -- she has her quirks and routines -- and the team consistently showed patience, attentiveness, and real affection for her. Whether it was regular weekday walks or coverage when my schedule was unpredictable, I always knew she was in capable, caring hands. I recently moved across town and unfortunately won't be able to rely on them anymore. If you're in the Fairmount/Brewerytown area and looking for trustworthy, experienced, and kind pet care -- this is your team. Grateful for all the years of care. Lucy and I will miss you! read more

It's been awhile since my initial pre-pandemic review so I wanted to update it to spread the word on how amazing The Pet Nanny is. We are so grateful that we can rely on them for our 2 previous cats. We have specific feeding instructions for them and I appreciate that everyone follows as requested. Importantly, they also try to engage with the cats (who are usually pretty scared) and treat them with love and care (and leave them treats). They also take pictures so we know they are being cared for. We know our cats don't like it when we're gone but we're glad we can rely on The Pet Nanny. I strongly recommend them their pet services. read more

Really awful experience. The owner came to meet my dog, without a number we were relying on her "portal" which is clearly flawed. I waited until 8 min passed our meeting time and was flooded with messages in the portal about how she didn't have my number and was deactivating my account. I travel for work and have years of experience with dog sitters and this woman was so rude and weird. Definition of bad vibes. Go somewhere else. read more

Wonderful pet sitter! They took excellent care of our precious cat Roxie several times while we were away, and she was always happy during their visits! It was so lovely receiving daily photos of her while we were away. read more

I have used the pet nanny since before the pandemic and they have always been quick to response, willing to help out last minute and most importantly reliable. They are absolutely wonderful. I am fairly certain my dog waits by the door at around 11am everyday, waiting for Ned (Frank - we miss you!) to come by. Love the pictures from play group everyday too! read more

I love the team here for so many reasons: 1. Consistency. They never miss an appointment or need to reschedule. 2. Online portal. You book all appointments and pay invoices online, and the walkers send you a report through the portal after every walk! They even take pictures of the dog sometimes. 3. Speedy replies. They always email me back ASAP if I have questions. 4. Variety. You can get it all from them, to individual walks to puppy play group! Thoroughly satisfied and highly recommend! read more

I am so glad I found The Pet Nanny. Gina came and met my cats and we walked through the arrangements. I had just gotten my 2 cats, nursing mom and kitten, and needed feeding morning and evening. I really liked that they email photo through an app of the cats and bowls, so I know the cats got food. They have an app that tells you when they visited. The billing was very straightforward. Besides email, I was also able to call/text to confirm. read more

We've been using The Pet Nanny for about two years now and they are absolutely fantastic. We have two large (read - hard to walk!) dogs but each walker does a great job with them. They especially love playgroup and are always exhausted for days after! I even had the opportunity to talk with both walkers, Frank and Matt, and Frank took the time to show me photos from playgroup, as well as a video of our dog swimming. Gina is easy to get in touch with and is always happy to make schedule changes. Highly recommend! read more

Gina and The Pet Nanny have really opened our eyes to what a pet sitting/dog walking service should be. We recently used The Pet Nanny for a 10 day wedding/honeymoon trip. My first impression of Gina herself is that she is very organized. She came over and took down all of our information, down to every last detail. She shared her references and gave me a copy of the paperwork. She was also very kind to the pets. I really appreciated her documentation and organization, as anyone who has used someone without these skills can attest that they can save you a lot of headaches. Gina uses several sitters/walkers. It's great because it is easier to schedule The Pet Nanny, even if it is last minute. It was just a bit nerve-wracking at first because we had never met the walkers who would actually be looking after our pets before we left. Let me assure you that you can rest easy. We had our neighbor, who is retired, keep an eye on things for us. She said she was amazed how well the walkers all got along with the animals. Our neighbor told us the walkers never missed an appointment or were late, and that even though we had only paid for 15 minute walks, she knew for a fact that some of the walkers stayed well past 30 minutes. She said she talked to them and really believed that they cared about the animals. The only hiccup was on the very first day. Gina noticed we had an alarm and told us to program a code that all of her walkers already know so that they could operate the alarm for us without having to memorize a new code for every house. It's a great idea. The only problem is that the very first walker set the alarm off and said she could not find the code on the paperwork. It was strange, given what Gina had told us. Later, Gina said that their computer system had glitched and that caused the problem with the paperwork. I'm still not exactly sure what really happened, but everything else went so smoothly that I'm willing to let it go. Every other day was perfect. I should mention that the walkers leave personalized notes after every walk along with the running balance. These are really useful and nice to have. You can see which animals went to the bathroom, when the water was changed, and any fun little things they did with the walker. One of the walkers even sent me an email, which I really appreciated. It was really nice reading about the pets and knowing they were all OK. The prices are fair for the service. I think I even remember Gina telling me that she runs a doggy play area where they pick up your dog and bring him/her to a small fenced in yard with other friendly dogs to play. As our dog is getting up in years, we decided not to use this service, but it does sound pretty fun. Maybe we will someday. Pets: 3 Cats, 1 Large Dog read more

Gina has a wonderful team of experienced dog walkers. We've used Pet Nanny since 2010 and have been very very happy with their services. The walkers take great care of our yellow lab. We get a daily report from the walkers and they always fill our dog's water bowl after their walk. We trust Pet Nanny to take care of our dog and they have exceeded our expectations. We highly recommend Gina and her team! read more

I had the most greatest experience with Mona from the Pet Nanny who stayed at our house to watch my two huge dogs last week while I was on vacation! She sent pictures of their wonderful adventures (long walks, park trips). She went above and beyond when we didn't realize that we didn't leave enough hard boiled eggs for our dogs, without being asked, went to the store and hard boiled eggs for them. I highly recommend this service, everyone who I have used to stay with my pets through the years has been amazing! read more

I wanted to take the time to write about the amazing staff and services at The Pet Nanny as I have used them for several years. I know many pet owners are hesitant to use pet sitter services as animals are like family members and don't want to leave their pet in the care of a stranger. But the Pet Nanny staff never feel like strangers! Everyone who has come to visit my cat has been wonderfully caring and enthusiastic about taking care of her. They are always willing to update you on daily events (with a cat there aren't many, but it still gives me peace of mind) photos included! Scheduling is incredibly convenient and the ease of scheduling has allowed me to plan ahead and book more frequently. Ultimately, the peace of mind that I feel knowing that my beloved pet is being cared for by the best makes my trips and time away so much more enjoyable. Please support a wonderful local business by booking with them :) read more

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I'm new to the area and was fortunate enough to find The Pet Nanny. I returned home last night after a few days out of town. Lauren left a very kind detailed note about each visit with kitty. They do more than just provide food and leave-they interact with your pet. Which is so important when you have a social pet. The staff also responded immediately to my request via text one day into my trip when I asked how my cat was doing. Every interaction with them has been highly professional. This group knows what they're doing-from a detailed consultation about health and emergency vet info to even asking if any plants need watering. I plan to use them for any future trips. Thank you for the great service! read more

Gina and her team are incredible! She accommodated us last minute and was able to work with our cats medical needs. We got photos and updates every day while we were gone. Can't recommend them enough! read more

The best in the city! Frank is an amazing trainer. He really connects with the dogs and can help everyone.

When we decided to get a puppy a few years ago, we knew we would need someone to come help us with mid-day breaks and a friend sent us to The Pet Nanny. Our initial experience was nothing short of amazing, and all of the dog walkers left the best notes about our little puppy growing up! As he grew up, we needed less walks and eventually stopped using The Pet Nanny on a regular basis and we now use them for our fosters, special events, or overnights. The dog walkers have also been extraordinary with our fosters. It's incredibly nerve-wracking having a "stranger" come walk a dog who is in a new environment, and Gina and her team have always been willing to go the extra step to help us out, if it includes meeting the new dog ahead of time, walking dogs separate vs together, etc. They also are great for the cats when we go out of town for long weekends! I'm no perfect client, and Gina & co. have been wonderful to work with - very understanding, helpful, flexible and great to work with! Highly, highly recommend! I hope if we ever move, The Pet Nanny will offer services there! read more

This was my first time using a petsitting service and I have to say, I was a bit apprehensive about leaving my cats (and house keys) in the care of strangers. The moment Gina arrived for our preliminary consult, however, my apprehension vanished. My cats were instantly at ease with her, and it was clear to me that she is a true animal lover. She brought a copy of her insurance certificate for me, went over all of the relevant dietary and health details, and gave me an opportunity to ask any questions I might have. I checked in with her partway through my six-day vacation and she had the woman who was stopping in to feed the cats email me with an update and some photos, which was great. When we got home, we found that a note was left for us each day by the sitter who had been there that day (three people in total, but six separate notes with date and time listed). Not only did the sitters feed the cats and refresh their water dish, they also took time to play and cuddle with them, and even scooped the litter boxes (this, in particular, was a pleasant surprise as I hadn't asked them to do any litter box cleanup). The level of detail was really impressive to me, as was the fact that each sitter took time to stay and play with the cats for a bit. I highly recommend Gina and her staff to anyone looking for a petsitting service. I'm so thankful to have found them and will absolutely use them for future vacations. read more

Working with The Pet Nanny was one of the genuinely most disappointing experiences I have ever had. A dog is a family member and a service providing them with daily care should be an extension of that family, and Gina and her staff did not live up to that expectation. From the start she was evasive about insurance information, when all we wanted to do was make sure that everything was properly lined up and taken care of. We were concerned about the fact that though she stated her policy covered them taking the dog in their cars to her daycare at her home, the policy paperwork did not say that and when you called the company they also did not say that it was covered-- so beware of that if they are driving your dog! Instead of getting to the root of the issue, Gina informed us that we would probably be better suited to a smaller company if we have so many concerns about insurance, which obviously is a great tactic, instead of just helping us figure out the discrepancy. But, we generally had no intention of using that service & after the insurance issue were 100% sure it was not for us & they were the only walkers in our area at the time, so reluctantly we moved forward with a daily walk. Then came the dog walker who did not know how to use an easy walk... One of the most popular brands for a dog that pulls. So we then had to explain to the "experienced walker" how to use it properly because for days he wasn't, which could genuinely harm a dog. Then, we switched to a prong collar, and again this walker had no idea how to use it. I showed him how, step by step and then he couldn't get it on and actually made my dog, a tough pit bull, who I'm convinced barely feels a thing in his neck, squeal from the pinch, which is a sound I've never heard before or since from him. So we decided he should just continue to use the easy walk. I know, I know, at this point I should've gotten them OUT of my house, so from here on out its my fault, but we were DESPERATE for the help! But the final straw came when I was standing at the bus stop across the street from my house & saw him using the easy walk the improper way, even though way back when I had taken the time to actually explain to him how to use it properly. This meant that he was putting it on properly when I was at the house ( which was often as I work from home) and when I was not there using it the wrong way. When I reached out to let Gina know we would no longer be using their services and why, instead of a sincere apology, I got blamed for not telling her about it first, because the situation "could have been easily handled" had we notified her. Not only is it so inappropriate and disappointing to know you have been lied to straight to your face, it was also a huge hazard to my dog! When a dog pulls and the lead is on his back it can seriously harm them-- as any good dog walker should know. I immediately fired them, and thankfully found a new walker that has been a god send, and I also learned in the process that The Pet Nanny does not even have competitive pricing, so check other options before you commit to them. They clearly do not train their walkers, nor do they have any standards when it comes to customer service, and these are people you are giving a house key to, your security codes to and access to your pets! It was one of the most upsetting experiences of my life & I have genuinely never been more angered by a companies actions. I'm glad everyone else here has had a positive experience, as it is their privacy and pet on the line, but for me this company was a nightmare come true in a dog walker. I could never recommend them and warn everyone using their service currently and considering using it to be weary of this company. read more

Gina has taken good care of my girls this past year when I have had to work late. Before getting my first dog walk, Gina came to my house, sat down with my dogs and me, and got a sense of everyone's needs and personalities. She was super nice and I found it really thoughtful that she wanted to get to know us in our space rather than asking us to come meet her somewhere. Later, I realized that this was also a savvy move because she got a sense of me and my lifestyle and could better ascertain whether me and/or my pets were serial killers. Thankfully, she didn't catch on to our plot to take over the world. After this initial meeting and some paper signing, I handed over a spare key and the rest has been a breeze. I make appointments by email and Gina is quick to respond. Never has the response been anything but, "sure!" even when I email her the night before. Though I haven't had to take advantage of this, she also has emergency walkers on call. General procedures: dog walker comes in, takes dogs out, comes back, refreshes water, gives treats, administers belly rubs, signs in and writes a little note in a shared notebook about what happened on the walk (e.g. Great walk! Linona went #1 and #2, Habie just #1, Habie was scratching a lot...), keeps a running tally of your bill, and leaves. The notebook is a nice touch because it gives the walkers and me the sense that we know each other a little bit. I've run into a couple of the walkers in the park next door (while they were walking other dogs and I was out with mine), and they were really friendly. They introduced themselves to me once they recognized my unleashed beasts, and they (the walkers) were sincerely excited to see them (the beasts, i.e. dogs) and vice versa. I have several friends who use Gina's services as well and everyone has only good things to say. Thank you, Gina, and all the wonderful people who work for you. Special shouts out to Lauren and Erin! read more

Pet Nanny has been the perfect service for my dog. Gina and Frank made sure I was comfortable leaving my pup in their hands for the day. The team is super responsive and genuinely caring and I would recommend them to anyone living in the Fairmount / Art Museum area! read more

It takes a village....and I could not raise my dog without the help of Gina and all of her walkers and play group leaders. Rocky goes to play group 3 times a week with Frank (who is tremendous) He is well socialized and gets lots of exercise, for a city dog. When I travel, Rocky is well cared for and doesn't have to be placed in a kennel. We have used Pet Nanny for well over 2 years and HIGHLY recommend Gina and her entire team! read more

Love love love the pet nanny! I trust them with my little one for the past 9 years. He has been through a lot and the Pet Nanny team is always there to lend a helping hand. read more

Pet Nanny is the absolute best! Always go above and beyond to make sure top notch customer service is provided. Gina came personally to deliver a key when my dog sitter was locked out and I was out of state. Always so professional and wonderful! Couldn't recommend them more!!! read more

The Pet Nanny has provided the best of care to our sweet Smokey for nearly 5 years. Gina is excellent and her staff is professional and caring. We travel often, and when we return, we know Smokey has received the love and attention she well deserves. The Pet Nanny is the best! read more

I can't say enough great things about Gina and her staff. We met Gina during the puppy phase 8 years ago and she has been taking care of our pup ever since. She is loyal, loving, and all around wonderful. She cared for our dog as if she were her own and always made sure our pup was ok if any health issues came along. She leaves cute notes every day letting us know how our pup did on her walk or play date. If you want someone to spoil and love your dog as much as you do Gina and "The Pet Nanny" team are the best. read more

Gina and her team are excellent! They have always taken wonderful care of our pets for as many years as I can remember. Her dog walkers are kind and responsible. Her cat sitters are fantastic and patient. All are reliable, friendly and trustworthy. I highly recommend them to anyone looking for optimal care for their pets. read more

Gina, Rica, Ned, Frank and the whole Pet Nanny crew have gone above and beyond to be there for me and my pup Zelle. I travel and work late more often than I'd like to admit and thankfully Pet Nanny has accommodated and adjusted Z's schedule whenever possible. Though Zelle has loved everyone she's met from Pet Nanny, she's bonkers for Ned; and I love knowing that she's in such good hands when I'm at work. After about 2 years of working with Pet Nanny, we're moving to the 'burbs. But I can't say enough about their home/pet sitting services. Everyone who's ever stayed at my home has done a wonderful job of caring for Z, sending updates and even cleaning up my home so when I return from a trip it feels like it's in better shape than I left it. Cleaning up was never expected, but I definitely appreciated coming home to a happy pup and fresh bed linens. Thank you for everything Pet Nanny, from the bottom of our hearts! read more

I love Gina and the staff at the Pet Nanny! They watch my two cats whenever I have to go out of town. Not only do they do the basics, like put out food and change litter, they also sit and play with them for about 20 minutes each visit. They are always available and very reliable. Gina actually fostered my cats when they were first rescued. There are both so sweet and total love bugs thanks to the great care Gina gave them when they were kittens! read more

The Pet Nanny goes above and beyond to take the best care of your loved pets. The Pet Nanny has taken care of both our dogs for the past 3 years with daily walks. Both our dogs go wild when the dog walkers arrive. Just recently we welcomed a baby - and the Pet Nanny stepped in to take care of our puppies on a moments notice. We tried to schedule walks as best we could, however as anyone could imagine, the arrival of a baby can not be adequately planned. The Pet Nanny was able to accommodate us completely throughout the duration of our hospital stay - even with the day to day schedule change. In addition - while we were at the hospital the lock on our front door decided to give us trouble. One of our walkers went to a hardware store to fix it!! We can't say enough about how the Pet Nanny has become a part of our family and we are so grateful. read more

Fantastic service and care. I've been a regular user for 6 years and cant say enough about the pet nanny. Great care of my dogs and very responsive service. read more

We love The Pet Nanny! We've used this service for over five years and the only reason we're stopping is because we're moving out of the area. We received a note about each walk or play date letting us know how things went for Omar. we never once worried about him with the staff. It was a huge relief to find this service for our dog. I'd recommend it (and have ) to anyone looking for this kind of service. read more

I've been using The Pet Nanny for dog walking services for a few months now, and I am so pleased! Gina and her walkers (Britt is our current walker) are awesome. I get the nicest notes every day, and they are very easy to work with / flexible. My dog was recently sick, and Britt not only texted me to let me know, but she cleaned up her crate and put her soiled blankets in the bathtub. I couldn't ask for more! read more

My husband and I can't say enough good things about Gina and The Pet Nanny! We used their dog walking and play group service for almost 2 years. Due to the type of jobs we both have, our schedules change frequently and without much warning. Gina was incredibly flexible and accommodating when we've had to change up our normal schedule. We met most of the staff members that were taking care of our dog (Patrice, Thomas, Madeleine, Rica) and we are thoroughly impressed with the caliber of people she hires. They leave daily notes, text (if requested), and send pictures of our dog at playgroup. I recommended The Pet Nanny to a coworker that lives in the neighborhood and she has also been using them for awhile and loves them. Unfortunately, we're moving across the country or else we would continue to use The Pet Nanny's services. We're sad to be without them and our dog will certainly miss them as well. Don't hesitate to reach out to Gina! read more

We have been so fortunate to use Gina and her folks for 3 years - we're moving now and I feel like we will never be able to find walkers as good! They are consistent, on-time and always leave notes letting us know how the walk/playgroup went. Rosie loves them! We were also so happy to have the playgroup option so Rosie could get acclimated with other dogs. Gina- thank you for 3 amazing years, you rock! read more

Lets face it - when someone is coming into your house and taking care of your pet (and taking care of your plants if you ask) is a little unsettling. It took only one visit for me to know I had found someone special. Gina and her staff are as good as it gets. The love and attention they provide is really second to none. My Shih Tzu needed a little special attention - older, declining health and on meds. He was never stressed when I came home which to me was a sure sign they treated my guy with as much care and attention that I gave him. It was much easier on Patches and I when I had to leave him knowing Gina and all her staff were taking care of him. They were always on time, walked him at his pace, gave him fresh water and when requested gave him his meds and fed him. The notes they left were informative, sweet, and indicative of the love and care they showed my guy. The note I received when Gina learned of his passing further solidified my belief that all of the walkers that looked after him cared for him like he was one of their own. I had family visit since then and knowing we would be away for extended periods of time, Gina and her staff were the first I called to watch over the visiting pets while we explored the city. I would recommend The Pet Nanny to anyone looking for reliable and TRUSTWORTHY pet services (and at a very reasonable cost). read more

I never write yelp reviews, ever. But I just wanted to give a shout out to Gina and her team for doing such an awesome job with our dog, Nala. Gina has always been extremely responsive to my emails when scheduling visits, and has been gracious enough to deal with any last minute scheduling changes. Our walker always leaves us a little note after the visit as well. It's been great working with The Pet Nanny and would highly recommend their dog walking services to anyone living in the area. read more

Gina and her team are outstanding! I cannot say enough good things about them. Caring and reliable in walking our old and somewhat anxious rescue Sparky; flexible when were away and asked them to go to a friend's house to walk him. Gina has also been unbelievably kind and giving when our indoor cat got outside, helping with humane traps to get her back...Gina even came to our home recently to try to coax our frightened cat out from behind a long section of dry wall in the basement (long story!) Highly recommend The Pet Nanny. read more