I wouldn't recommend this business to anyone. I picked up my dog after a 4 day stay over July 4th…read moreand my dog had burn marks on all 4 paws. One of these were discovered and they told me they were only treating the one. He also had bite marks on his head and neck. When I called to ask about what had happened, they told me they had "tried to call but accidentally entered in the phone number I had given into the computer wrong. Oopsie." A bunch of young adults work here who don't actually care for your canine. Please for the sake of your dog avoid at all costs!!!!!!

Just moved to Starkville in Dec...and have taken our pup Andy here twice now for grooming. Each…read moretime they've done a wonderful job with him and he comes home happy and looking/smelling awesome. We've done both a full-on groom the first time and then just recently a 'mini" groom...super satisfied both times. The staff here is so warm and welcoming and friendly, and I can tell from how our pup acts coming home he hasn't been traumatized in any way (a problem for an earlier groomer not here in Starkville). Highly HIGHLY recommend these folks for any grooming needed for your doggo.

Sammy absolutely loves it there !!! When we take him to play day he doesn't even say good buy I…read moreknow he's taken care of as well as loved

I contemplated reviewing this and keeping my opinion to myself but if what I feel like happened is…read moreremotely true it needs to be shared for others to be wary. Ever since 2019 my dog has been staying at BJs and typically adores it there. I even let a five star review several years ago. Upon his last stay late May 2024 he acted very different upon pick up. He was kenneled for roughly 4 days and once he saw familiar family faces he almost took the door down to get out. He had a bath (& usually typically does) the last day before pick up and I'm led to believe he had to lay in his own filth during his entire stay as he had his first ever UTI (he is 6). He peed in the truck on the way home, peed in the house around 6 more times back to back the same day and he has not EVER done that (not since he was a puppy potty training). I always opt to pay $5 daily for him to have a raised pet bed & the largest bedroom suite but I feel he was NOT given that considering he acquired a uti. He wasn't let out enough or he just laid there in filth. I felt in my gut as a doggy mommy (& mommy of twin tots) when he was picked up that he was mistreated while he was there and I will never bring him back. It's unfortunate we have to go this route with BJs but I can't risk it happening again. EDITED TO ADD: I did try to call BJs 3-4 times that day and even the next day for answers & nobody ever answered or called me back. In the past I usually would always get a return call from BJs from a nice girl and didn't even have to leave a voicemail for her to call me back. No longer the case. It seems this establishment is going downhill fast due to careless staff.

They are absolutely fantastic. They really care about our animals, and go above and beyond to help…read morethem. I could not recommend them more!

This was our family vet years and years ago, and we stopped going because our concerns were ignored…read moreand our pets suffered for it. A few months ago, our elderly dog began seizing, and literally no other vet in town would see us except for this one. No need to make an appointment, just pull up and let them handle the rest. I was relieved to learn that they had a whole new staff, and at the moment everything seemed all right. Unfortunately, our little old lady passed away in their care, though I believe it was likely her time and they had tried their hardest to save her. Wednesday, December 8th, our regular vet who is located 45 minutes away performed a spay and mass removal on one of our cats. Around 6pm, she ripped out a staple and began bleeding and within an hour, she was stretched out on the floor, moaning and shivering. Our vet does not take emergency calls so we reached out to the last people who had helped us, assuming we could be seen especially given that they're 10 minutes up the road and all of their social media states that they're available 24 hours a day. That was the first lie. The woman who answered the phone could not have been in a bigger rush to hang up. She repeatedly asked if we were clients and I explained that they had treated our dog so we should still be in their files. She offered to page the after-hours vet then cut herself off and told me to call the "emergency number" instead. She was referring to the veterinary school at Mississippi State. When I pointed out that that's out of town and that we live right down the road from her, she interrupted with, "Oh, no, they're in Columbus." That was the second lie. As a tech working in a vet's office who regularly gives out referrals, I would expect her to know where they're located. I did call the number she gave me, and after getting nowhere, I called her back intending to ask that she page the vet since I now knew one was available. She picked up, waited a beat, gave the loudest, most dramatic sigh, then put me on hold without saying a word. I then had to explain the situation to a second tech who had no problem taking my number and having the vet on call contact me. I then of course had to explain for a third time what was happening and ultimately was told that it was most likely a bad reaction to either the anesthesia or the painkillers and to get ahold of our regular vet in the morning. If it weren't for the fact that it looks like our baby is going to be okay, I would give this place absolutely zero stars. I truly believe that the doctors are good people, and that means a lot, but at least one member of their staff needs a swift, hard kick in the ass. You have no business working in this industry with such a disrespectful attitude. How they manage to book patients with that woman handling the phone, I have no clue. It's also wrong to advertise that you are open all day, every day when you apparently close the doors at 7pm to anyone who isn't a "current client." Change your hours, discipline your staff.

The front desk lady is fake-nice, which is the same as rude. Might consider having someone more…read moregenuine as the first point of contact, Couldn't process a card because they were running their month-end reports on the computer, an hour and a half before closing. Seems like a process you complete when you're closed, or close to that time. Gave the option to return the next day. No apologies for any inconvenience, just a bit of condescending explanation. I'll just go somewhere else that values customer service and customer experience.

I have used this clinic for at least 15 years. the entire staff is friendly and helpful. they are…read moregentle and kind with the animals as well as the pet owners. my waits are always reasonable. I enjoy taking my pets here.

Sign says they close at 5:30, yet they are ALWAYS closed just before that. Maybe every clock I've…read morebeen around is wrong. ‍ I just know where I work if the signs says you close at 5:30 that's not to indicate....we lock up earlier so we can walk out at 5:30 on the dot. Some of us get off work at 5 or sometimes a little after since we don't lock the doors before closing time and by the time we hit traffic 5:20-5:30 is the best we can do. If you don't want to see me and help me between 5:20 and 5:30 then change your sign PLEASE! That way I don't drive all the way across town as fast as I can for absolutely NOTHING!!!

Allie is fantastic. She is really the only reason I use this vet. Overall I am pleased with the…read moreservice however they are often rather expensive.

All of my pets have went to West Side Veterinary Clinic. For over Twenty years, Dr. Hesse has taken…read moregood care of my pets. They are very caring, knowledgeable, and professional. I recommend West Side to everyone that ask me who to take their pets too. We had a dog that was bitten by a snake and he had to stay overnight. The next day he was happy to see me. He was treated and Dr. Hesse saved his life.

We have been seeing Dr. Hesse for a couple of years now for our 13 year old Shih Tzu. She is really…read morewonderful with him. The girls at the front desk are always nice and very accommodating. It is a little out in the middle of no mans land but thats ok with me. A good loving Dr is worth the drive.

10/10 Lance is very professional, he Is one of the best I've seen around dogs! Not only is he a…read moregreat trainer he also develops a relationship with the dogs which having that connection goes along way. I highly recommend Drakesview retrievers!

We Use to use them when we lived here. We used them for…read moreboarding to always was happy with boarding service. Usually was able to get an appointment very quickly doctor was alway very good with pets