First time in tonight and it's safe to say that I was extremely disappointed. I ordered the Alfredo and the sauce was just heavy whipping cream. I never send back food and I had to send it back because it was so inedible. Our server was super nice and accommodating. This place is a waste of your time and money and I ended up walking out and eating nothing and feeling dissatisfied. My boyfriend also didn't like his pasta that he got and said that it was disappointing as well. Don't waste your money, rather order pasta from Wendy's. read more

First time visit a few nights ago. Was concerned about finding a quality dining experience that was cool given the heat warnings outside. I had no reason to be concerned: Phoenix was a great cool atmosphere, nice decor and amazing food and wine. My wife had steak and lobster, I had a peppercorn steak, and we shared a bottle of red and dessert. I highly recommend this restaurant and we will be back when travelling. read more

We are happy to have discovered this place! Dropped by for happy hour. Everything from the cheese plate to the Thai chicken to the chicken sandwich was delicious. The presentation beautiful. Servers extra friendly. Grabbing a gift card for friends! read more

The Phoenix Steakhouse - grapes, cheese, and bread - Steakhouses Near Me - Vernon, British Columbia

Melt in your mouth food, service , and beverages. High quality local when possible food at fair prices - they literally have this fancy oven that makes their food taste exceptional. The couple that owns it are super cute too. Big reservations or small they take them. read more

The Phoenix Steakhouse - Burgers ! - Steakhouses Near Me - Vernon, British Columbia

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Went there for our anniversary dinner and everything was absolutely delicious! Had the escargot and spicy salmon roll to start and shared a steak with lobster for dinner... the cocktail were all so good! And wine was fantastic! Would definitely go back again! read more

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Wonderful meal! Got to have a perfectly prepared Beyond Burger and it did not disappoint. Always a great surprise when a vegan can find a solid meal at a Steakhouse. Probably should have taken the photo before I started eating but everything was too delicious to wait. read more

The Phoenix Steakhouse - Steakhouses Near Me - Vernon, British Columbia

First time at The Phoenix Steakhouse, we sat outside upstairs. The staff was wonderful and the food amazing. Great atmosphere, and the staff was dressed appropriately not in legging. read more

We were driving from Saskatchewan to Vancouver and stopped here on account of the favorable reviews but what we found was nothing like what we read. In taking a second read across several sites I see now many bad reviews that paint a better truer picture and I have to agree with others that the food was just okay at best, the restaurant was dirty (even saw a mouse) and the service was terrible. I was horrified when I asked who the manager was so I could speak with him/her and it was the very person we received extremely poor hostile service from and not only was she the manager but the owner as well! What a Prima Donna attitude we noticed by the way she treated everyone unless you were constantly kissing her butt. Our water glasses were dirty, the meat was dry, the menus were greasy and sticky and our server inappropriately flirted with my friend's husband which made all 4 of us uncomfortable. Even the table behind us said it was in bad taste. If you are going to charge those prices and write on your website that you're classy then act it! read more

Enjoyed the roasted beet and quinoa salad, was enough for a meal. Good friendly service. The table we sat at on the patio had comfy chairs but way to low for the height of the table. Nice ambiance though. read more

Mediocre at best. After a day of wonderful wine tasting and scrumptious small bites throughout the day, we came here for dinner only to be utterly disappointed and flat out nauseous. The soups we had to start tasted like they came out of can. Zero flavor and watered down. The crab cakes would be better named breading cake. We couldn't even taste any crab, just a fishy taste. Main courses were mediocre. Hubby had the filet minot and I had the rack of lamb. I can prepare a tastier version of both at home. Priciest and most disappointing meal of our day. read more

Was looking for a nice place to have dinner with my hubby while staying at Sparking Hills resort for our wedding anniversary. The menu looked amazing so we chose this place instead of eating at the fine dining restaurant at the resort. It was a lot more casual than I expected (there were TV's showing the hockey game) Nevertheless, it was cozy and had some really nice private semi-round booths that worked well. There some funky art and exposed brick walls. We started with the French soup and the feature appie- Korean cauliflower with kimchi. It was similar to the ones at Joey's which I love. For dinner, I chose the rack of lamb that came with asparagus and yummy mashed potatoes, and my husband went with the bacon and cheese bbq burger that came with potato wedges which was surprising crunchy even thought they were larger chunks. I knew my meal was amazing because I didn't even notice that I was super full until there was nothing on my plate. It was amazing. For dessert, we shared the chocolate mousse which was perfect. All in all, it was a great experience, the service was excellent, and the food was well worth it - and our bill was just shy of $100 which we were happy to see. Would definitely recommend and would come back! read more

I'm not from Vernon but my wife grew up here, so naturally I had a fairly positive feeling about the place just based on her comments about it over the years. Having said that, in the end I can't give this place the 3 stars I wanted to give it. On one hand, anyone calling themselves a "steakhouse" in a small town can't typically be expected to be very sophisticated. However, this one raised my expectations with the smart wine selection and great decor/atmosphere. With better staff in the kitchen this restaurant might get a 4. The skills back there aren't terrible, but they don't match what's implied by the vibe and prices. The steak was about on par with something like The Keg. More emphasis on grill marks than making steak properly. Also, their sauce selection further led me to believe the place had some decent chops in the kitchen. Not really-the demi glace (which staff repeated back to me as demi glaze...yes it's a crappy nitpick and the staff was great, just that details like that really show how sophisticated the restaurant really is under the pretty setup) was definitely not actually demi glace. I also tasted the bearnaise, which did not taste like it was made in-house either. Demi glace cannot be as bland as theirs was, even if a novice fumbled through the steps to make it. Again, while it sounds petty, claiming to have a sauce of such significance to steak is a statement that needs to be backed up. The steak itself was all right but uninspiring. It doesn't take anything fancy to do it right, actually the best do it quite simply. But some basic cooking skills were absent. You can get perfect steak at a Parisian brasserie on a lunch special for less than this restaurant. In summary, this restaurant set its own bar quite high and will achieve that standard with some more passion in the kitchen. Their pricing and atmosphere place it against Intermezzo, but cooking skill is still quite behind. This restaurant faces a tough crossroad--lower prices to reflect the small town steakhouse reality of its food, or increase the standard for what they're producing. This restaurant could easily be a 4 with minor changes. The 2 is hard to give, but the few flaws it has were very significant given how the place is portrayed. read more

based on the last 3 reviews of which two of them are extremely poor iam very surprized the owners have not reached out here and explained their side of the situation I went there about 4 years ago and concur with the 2 extremely bad reports however I was assured on face book that the new owners had turned it around and verything was wonderfull what say the new owners about this deal ? and no $40 in Vernon for a steak is not good at all read more

Best! Best! Resturant ever, entertainment, great food. We definitely will be back. From Redmond, Wa. 5 + *

I have to say since the new owners took over (Meghan & Charles according to our server) the food here has drastically improved! It is refreshing to find a "Steakhouse" that offers a vegetarian burger that is worthy of an actual steak dinner. We have been here in the past and vowed never to come back, however a friend told us ownership had changed so decided to give it another try. Soooo glad we did. Service was prompt and thoughtful, atmosphere great. Will surely be coming back, thanks for the great night Phoenix! read more

We just had our Christmas party at the Phoenix, and had an AWESOME night! The food was great, the atmosphere was excellent and the Management and staff rolled out the red carpet for us. I wouldn't hesitate to tell out of towners to visit, or for locals to go and to plan their events for there! Kudos! read more

we had our company dinner last night. about 20 of us. really good. French onion soup. yum !!! seafood pasta was awesome. really good service. not cheap. I would go back and try aSteak next time read more

We have been been to the Phoenix several times and have enjoyed each visit and meal immensely. The staff is great and the building is very cool. Shawn C Tsawwassen BC read more

To my Knowledge, the choices for a steakhouse in Vernon is quite limited. The Phoenix is decent though. They have two floors and the upper has a large patio. Had the weather been nicer, we would have been outside. Even though the weather wasn't the greatest, the interior decor is very nice and comfortable. The waitstaff is friendly and food was good. Try the yorkshire pudding appy. Can't remember what they call it, but it's great! read more

What an incredible disappointment! The food was so far below the quality of the building and decor. It's such a shame the food totally ruined our experience as the venue is really quite beautiful. Although we ate upstairs (lower level was closed) the downstairs dining room looked sophisticated and almost out of place for Vernon (in a good way). As for the food: If you want to call yourself a steakhouse you better do steak well! This was NOT the case! I ordered the $38 New York expecting something on par with the price and venue. OH MY GOD! How terrible. It's what you'd expect from a Denny's or other family restaurant. Don't be fooled by the prices. The chef clearly does not know what he's doing. Presentation was about as good as I do at home. The Tomato Salad was so unimaginative and poorly presented. I couldn't be more disappointed. I felt duped, not to mention ripped off for the price they charged. In the end we rushed out as the other table had just been delivered a seafood dish that filled the restaurant with a very strong fishy smell! It was nauseating from across the room. I can only imagine what it was like for the poor soul that had to eat it. I really wanted to like this place. Please don't waste your time and money. read more

Great atmosphere. Great, friendly service. Attentive though there were only 2 people running the front of the house including the bar. No complaints about the food. Good portions. Steaks cooked as to order. Caesar salad came with bacon bits. It annoys me when a Caesar salad isn't a Caesar salad. At least tell me on the menu what I'm going to get (perhaps I overlooked it, but I don't think so.) It oddly worked though with the bacon bits. It was a very good Caesar salad. But I still think I'd ask for the bacon to be left off next time. I too much off s purist when it comes to Caesar salads. We talked about coming back two nights in a row. read more

I would never come back here again the amount of food you get for the price actually made me gasp, I couldn't believe it when the waitress brought my plate to the table. I actually ended up going out for food again after coming here because I was still hungry..NEVER again. read more

We had a twongo certificate but if we had to pay full price, I would have given two stars. My steak sandwich was larger and better than my husband's filet. For sides, we had crab bisque (cool and tasted like thousand islands dressing with no crab), ceasar salad (warm, which may explain why I was sick as soon as we got home) and mashed potatoes (good). Decor is dated, very casual. Walking in, there is no station so everyone just hangs around next to people's tables trying to ge a waitresses attention. Even my husband commented on the trashy little black dresses (alla Palmer video style from the 80's) the waitresses wear. read more

Stopped in here today for a business lunch, I had the grilled salmon sandwich and my colleague had the stirfry bowl. The sandwich was done beautifully with tsatsiki sauce drizzled over top of the salmon, with some nice crispy yam fries on the side as well as a tomato salad which is pretty much a deconstructed basic Greek salad. All the ingredients were fresh and delicious, really nice ambience in the space with wood floors and brick walls. We sat downstairs but apparently upstairs there is a more loungey sort of area as well as a patio, looks like a great place to go for drinks in the evening read more

great food. superb presentation. Good environment. Will go back.

Great service and clean place!! We got there at 6 pm and they already ran out of the feature Vegetable and one of the desserts. We ordered filets, not cheap and they came out to rare had to send them back, forgot salad on my dinner. It was ok probley cus service was great. I thought they would give a concession on the bill because of the way they cooked the steaks ? But nope? read more

Had lunch on the rooftop patio here today, the food was very inspired, top quality ingredients, and very reasonably priced. Very yummy blackened chicken sandwich, and curry rice bowl. We came here years ago for steak dinner and were not impressed at all, but we heard there were new owners, and a highly rated chef, so we thought we'd give it another chance. Glad we did....we will be back soon for steak dinner! read more

Have only been here a few times but must say one of the best if only steakhouse in Vernon. Staff and service was great. Starters were awesome. read more

I like the venue. Roomy with high ceilings. Friendly, effiecent staff. We had the Bangkok Bowl ($15). It had a tasty sauce and the extra chicken($6) was cooked just right. Pricey for what you get which was mostly rice (slightly over cooked). Not very much chicken and way too few veggie! My partner enjoyed his lamb special very much however. read more

Had a meal here last week, asked for my steak to be well done, grey throughout, it was pinker than my husbands medium. Ok these things happen, but to be offered a piece of cake as recompense was not good. After I brought this to the servers attention she did take my steak off the bill and that's great but our evening was already spoiled. Very bad customer service. read more

Nice atmosphere. Friendly staff. Not the best steak I've ever had but the sides where awsome and they have the best creme Brule I've ever had. Waitress ordered me the wrong steak but bought us dessert for the trouble. All in all a decent place for a quite dinner read more

We love the place. Took a friend there who also loved it and will be bringing people. I don't understand why anyone wouldn't give this place a 4+ rating. We went twice, in fact in the same day because it was good food, great atmosphere, friendly wait staff and their good service with reasonable prices. All good item from lunch and dinner: French Onion Soup Mixed Starter Salad Caesar Starter Salad ( could have used a little more dressing but I could have and didn't ask for it) Beef Au Jus sandwich with cole slaw Crab cakes Lobster Tails Filet Minion Mussels Rem. this is Vernon and it's hot and dry in the summer. Phoenix ever has misters on the roof patio dining area, along with ceiling fans and patio heaters for chili times. The downstairs dining area is a little more formal with white tablecloths. Attire says Dressy but normal wear is fine. One note: Upstairs dining has no elevator. In fact, wait staff has to climb the back stairs for every trip to the kitchen. I'm sure they enjoy the exercise. Great place, great food, decent prices, good staff and Chefs! read more

Fantastic restaurant! I've ordered a variety of items from the menu and have enjoyed each immensely. Friendly staff, beautiful decor, great location and an wonderful variety of flavourful dishes. I've loved the Grilled Vegetable Bruchetta, Bangkok Bowl, Salmon Newburg, Black & White Ahi Tuna, Garlic Mashed Potatoes, and the Mushroom Burger. I am looking forward to enjoying my next delectable meal. Have dined in the main floor area and upstairs, next time will try the patio. Truly delightful dining! read more

Love it! One our favourite places to go for lunch. Very nice ambiance, friendly staff and excellent food. Also have some excellent wines.

I went for the first time with a couple of friends. As I approached the table, my friends were chatting easily with the waitress, and she prompty removed herself whenI arrived. Staff appeared and served, with little fanfare or intrusion. A sign of a good establishment. They related to each table as it was appropriate. The food was really good. Nice presentation. read more

Been here 10+ times. Had always been good on slow days. However, on our last visit, on a very busy Saturday, we waited an hour for our food. Not even a piece of bread for an hour. We had 3 kids with us. Not even a piece of bread! I ordered a $35 Filet Mignon (6 oz.), came out as a 3 oz. piece of meat. Finished it with 2 bites in less than 20 seconds. Spoke to the manager. She said : "This is how it is when we are busy". I will never visit this restaurant again. read more

last rime I went it took forever to get served a drink. (have friends with same complaint)Ordered a strip loin tasted like a round steak real ;;chinsi on the potatoes and vegetables ; really at 36$ + TAX and TIP I expect better read more

My husband and I decided to go to the Phoenix to celebrate my birthday. We arrived at 6:30, were sat immediately in an intimate corner booth. Our waitress arrived directly, gave us the "special" info and recommendations. We ordered a bottle of wine and was opened and poured quickly as well. Without any hesitation our appetizer arrived before we had even tasted our wine, no time to enjoy it as a matter of fact. Water glasses already empty. Appetizer plate removed and before we topped up our wine glass the meal arrived, candle out on our table, no au jus on my plate, lobster tail was over cooked, sitting on my plate was the butter.. Still no water, cant heat up my lobster in the dish cause it wasn't over the candle that wasn't lit either, waiting for waitress to return to fill water, let us know the lil dish should be placed over the un lit candle and light the candle, bring my au jus. Eye contact now and waitress has continued working elsewhere, stopped eating now, disappointed that we haven't been approached. Meals are hard to swallow now because we're waiting for some attention and our appetites are diminishing.. Still no water. I'm done, no longer interested in staying, been here only 40 minutes and wanna run! Finally our waitress approaches, apologizes for her absenteeism and my disappointment explodes. Had it not been for the General Mgr, coming and apologizing for the awful service we wouldn't have come back NOR recommended this to anyone. We weren't there an hour and it seemed rushed from the minute we arrived. Will give it a second chance only because with the measures taken perhaps things will improve and the guests will be allowed to rest, enjoy their meals at a comfortable pace and get better attn. With good leadership I believe this can happen. However, Right now, Meh. I've experienced better!! read more

Went to The Phoenix tonight for a romantic birthday dinner. We've been there many times as a group and have never been disappointed. We both ordered steak. Although they were both cooked to order there was no "wow"...we could have had the same steak at any pub for half the price. That however was not really the issue, the appies and sides were perfect. We went for a romantic dinner and the restaurant was not busy at all as we went late. There were a lot of empty tables. The setting was perfect for what we wanted. The problem was our server...she was very attentive. Like, way too attentive. To the point of interrupting. We could not have a conversation without her input as every time she came near our table she would stop by to chat, even to the point of telling us about a personal experience with having to put her dog down. Having recently lost our dog, this was not a positive conversation. At the end of the meal, when she dropped off the bill she made sure to make eye contact, even though we were in the middle of a conversation.Sometimes in the service industry, less is more...especially when it comes to fine dining. In the future we will be looking for somewhere else to go when we want a romantic dinner, where the focus will be on just the 2 of us enjoying a meal together. read more