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    The Pipeline People Mover

    1.3 (4 reviews)

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    15 years ago

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    Grid Transportation Service - Shuttle Style Mercedes Benz Sprinter

    Grid Transportation Service

    4.7(70 reviews)
    11.0 miRiver East, Near North Side

    I see this company has very high ratings on Google reviews and Yelp. That's why I booked with them…read morefor a ride to Midway. It's the first time I booked a car service without talking to a live person, but decided to pull the trigger. They send automated texts and emails, including the name and phone of your driver. I tried calling and texting them the day before just to be sure everything was set up, but they never called or texted me back. Of course, the next morning the driver is nowhere to be found, so I call him and he says "I told Grid yesterday I couldn't pick you up". I call the service and they start scrambling to figure out what went wrong. They call me frantically with some BS story that the driver went to the wrong address. The. They said they had someone on the way (20 mins away). I told them to cancel it and I just ordered an Uber, which arrived in 10 minutes so we could make our flight on time. I'm clearly in the minority here, given their ratings, but you don't get more than 1 chance to let me down for something like this. They still have not emailed or called to acknowledge cancellation of the return pickup or to apologize for totally screwing this up. All these guys seem capable of doing is sending automated emails and texts. We're never using these guys again.

    Always reliable on time and a classy business. We have used them for wedding and airport…read moretransportation. Always very nice and accommodating.

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    Grid Transportation Service - Shuttle Style Mercedes Benz Sprinter

    Shuttle Style Mercedes Benz Sprinter

    Grid Transportation Service
    Grid Transportation Service

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    Naperville Luxury Limousine

    Naperville Luxury Limousine

    4.4(40 reviews)
    29.3 mi

    My experience is probably between a 3 and a 4. I utilized this service for wedding day…read moretransportation. I discovered the company by reaching out to several vendors on Yelp. For what I was looking for, they offered the best pricing, and I assumed they would know the area as their office was close to our destinations. Over the phone for the booking, I felt like they took a lot of notes for the details/requests. I had a couple of things that did cause some frustration. 1. Multiple charges to my credit card. (They accidentally charged me for each quote instead of the final amount) It took several calls and emails to get them to refund the overcharge payment. 2. Upon booking, I was given one driver's contact information. As I was trying to organize wedding guests, I provided the original driver contact information to guests. A different driver called me the day of the event. It didn't appear that he received all of the notes for the event. As I was in the midst of being busy with wedding prep, my maid of honor took control to get everything/everyone organized . Another positive: The car we booked was the car received. The car was clean, and everyone got to/from the event safely. Driver was friendly.

    We used this company Christmas Eve for a lights tour and it was AMAZING! Our driver was Robert and…read morehe mapped out the entire route, gave us an aux cord to play our music and was so nice!! It definitely exceeded our expectations!!

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    Naperville Luxury Limousine
    Naperville Luxury Limousine
    Naperville Luxury Limousine - Inside Our 56 Passenger Coach Bus with Bathroom onboard

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    Inside Our 56 Passenger Coach Bus with Bathroom onboard

    The Pipeline People Mover - airport_shuttles - Updated June 2026

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