Highly disappointed with our experience. We were slow to receive service, waiting upwards of 30 minutes to have drinks brought to the table and another 30 minutes to have food brought out. The breadsticks were gummy, the calzone was burned. We only saw our waitress (the manager) once more to drop off the check. We thanked her for her service and as she was walking away, thinking no one could see her, she rolled her eyes making a face. So disappointing to be treated as a nuisance and a burden. Did we have such a long wait because the staff didn't like our table? Can't help but wonder after watching the manager roll her eyes as she's walking away. Will not be returning to such an unprofessional establishment. read more

Food was delicious. Waiter was nice. The suckers were yummy! :) Can't beat the awesome twisty breadsticks- so much for for kids (and adults)! ;) read more

The Pizza Factory - Garlic Parmesan bread twists - Pizza Near Me - Syracuse, Utah

Restaurant was poorly managed. My server was a younger girl, long blonde hair, she was sweet but had a bit of an attitude. Restaurant was not clean and the silverware had food stuck on it. Food was terrible and overpriced. read more

Good service the food is constant never any problem. Never had to wait to be seated .

I've been to other locations before and had a great time with great food... this time was super disappointing as a pizza factory lover. First things, the table and silverware were definitely not clean, the table was VISIBLY dirty and there was food stuck to the utensils we were given. Secondly I didn't see what could be any adult, all the staff seemed to all be under the age of 18 which isn't super important, It just wasn't running very well due to this aspect. There was many open tables while being here and none of them had dishes but they were all covered in food and it definitely just felt gross. And to add at the end before we left a bunch of 14 year old boys came in and started yelling and roughhousing about the store and yelling one of the workers names who also participated in these shenanigans. The food was very mid, plates dirty and the chicken overcooked. Also had us sign the payment with a pencil? As someone who works in the restaurant industry it was very bizarre, not a single manager or adult in sight. And the cleanliness worries me about what could be in the food too. Anyways, I've loved other locations just not this one. read more

The service was amazing! Our waitress was great and they gave us a free pizza when the toppings were wrong on our first one. The breadsticks were yummy. The pizza unfortunately was not the best. Maybe just one time thing. read more

Food is not worth the price menu prices don't match actual price when the check comes back

Not good! We got our pizza with pieces missing and it was ice cold! You pay $70 for food you expect to get all of it! I would definitely stay clear of this place! read more

Their red pepper flakes are spicy at this joint! It was fantastic. We ordered take out and I didn't go inside to pick up the food. It would've been nice if they'd labeled the calzones we got, those are a bit harder to tell apart than a pizza that shows its toppings. The bite of calzone I had was good. I really enjoyed my pizza. I got one of their special pizzas but asked for two of the toppings to be withheld. I requested a substitute topping online but didn't receive it. I didn't expect to (I never really trust instructions being followed online) but also didn't feel the request was unreasonable to switch out two toppings for one other. C'est la vie. If you're craving pizza this place will hit the spot. read more

The Pizza Factory - Individual pizza - Pizza Near Me - Syracuse, Utah

The salad bar was warm. Nothing was cold like it should be when sitting out. The mandarin oranges tasted like they were fermented. We got the all you can eat soup/salad/breadsticks, not an option to get one portion. My daughter didn't finish her soup (we did not get a refills on the soups) and we had a breadstick left. They would not let us take it home. They would rather throw it away than let you take what you payed for. Again we did not get a refill it was the first portion. The pizza was also mediocre, the crust was weird. For the price of this place I am super disappointed in it. We used to come here often and after this visit we won't be going back. read more

I love this place. The all you can eat salad bar is amazing. So many items and it was fresh. You get a twisted breadstick all for less than $10. I wish it was a little closer to me. read more

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Our pizza was terrible! A medium cost over $25 and it had tons of sauce and hardly any toppings. Crust was the texture of old cardboard. Called and talked to the 'manager' (Carter) who couldn't have cared less about our dissatisfaction. Go anywhere else for pizza in Syracuse, Utah! Marianne read more

Recently, we placed a take out order for two pizzas. The girl working the drive-thru pick up window was great. Super friendly and was a hard worker. It's been years since the last time we had pizza from this restaurant. Our last visit was underwhelming and we felt it wasn't worth the spend. Thus, the reason we had not returned in years. We decided to give it another try. This most recent order, reinforced our previous opinion. We ordered a X-Large Cheese and Large Pepperoni. The two Pizzas and tip came to $50. I have zero issue paying $50 for two pizzas, provided they are great. Everyone has a different take on how they like their pizza, so as a disclaimer... this review pertains to our likings. We aren't fans of their sauce and to us, the crust lacks flavor. By no means are we pizza critics, but when we have 6 people in the house, four of which are between 18-26, and you still have a full pizza left over and nobody eats the leftovers... it's apparent we aren't fans. Those that enjoy this restaurant ... appear to visit often. It's obvious there is a following, which is great since you want local establishments to succeed. I would tell you to give it a try and see if it's your kind of pizza. Unfortunately, it's just not a favorite for us. read more

Service is always great every time I go. The deep dish pizza is served so hot it's the only pizza I eat with a knife and fork. Everything is made from real cheese as well. The atmosphere feels welcome and pretty nice for a local pizza place. Please show this place some love for a dinner or two! read more

Pizza Factory is expensive, but it's also tasty which is why I choose to buy their pizza. This review is focused on the experience of ordering over the phone for pick up. Unfortunately, they have a very difficult time providing you with what you order. The first time I let it slide. The second time it was annoying. The third time it made me mad. The fourth time I had to write this review. Ordering over the phone deserves a 1 star review. I'm giving them 2 stars because of Madz. Madz is extremely good at turning a bad situation into a good experience. If you dine in, I'm sure you'll enjoy your pizza. My experience has been enjoyable. However, I do not recommend ordering over the phone. It's just too risky. read more

Best. Breadsticks. Ever. Super clean resturant! Even the salad bar was kept nice and shiny. $8 for all you can eat salad with a bread twist. Yes please. 4 stars for the pricey pizza that is just "eh" $20 for a medium and to compare, its smaller then a little ceasers pizza. Go for the breadsticks and salad bar for sure. read more

The Pizza Factory - Half eaten bread twist -i could wait to dig in before I took a picure. - Pizza Near Me - Syracuse, Utah

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The breadsticks are good. The teen servers are great. The pasta is nassssty. We went to use a pasta dinner deal and the Alfredo came out looking like yogurt on noodles. It was thick and had the tangy taste of a cheap jarred Alfredo sauce. Just no. Not worth it. The salad bar wasn't fresh, my cucumbers were soggy. read more

First time ever ordering from this place. Placed order online without any issues, went and picked up pizzas, got all the way back home just to find out they gave us someone else's order. Brought pizza back and we were told that using the online ordering app "causes issues and even thought we ordered in the app a person still needs to take the order"!?!?! We asked them to make our order right. As they were in the process of fixing their mistakes someone "found" one of our pizzas "just sitting there". They tried giving us that pizza that had now been sitting there for over 30mins. and God knows who they gave that pizza to before they returned it. We told them we were not taking that pizza and would appreciate a new one being made. Teach your employees how to take orders from the app or don't off the app at all. Looking through reviews I see this happens often. Update: new pizzas they remade were again made incorrectly! Never eating here again. read more

The Pizza Factory - FYI: Here's the number you have to call to receive a refund. - Pizza Near Me - Syracuse, Utah

Easily five stars based off our lunch experience. Basic salad bar was fresh. Bread sticks dipped in warm Alfredo sauce were super good and fun to eat with the creative display. The chicken and shrimp cajun pasta was legitimately amazing. Highly recommend this pasta. Deluxe persona pizza was fresh and on point. Server Madyson was friendly and energetic. We got to our seats quickly, and the food came quickly. Molten lava cake was perfect. P.S. Bring friggin Lexi back! read more

Overpriced, careless staff, subpar food, generally bummed. Which just made a bad day worse.

Great food and great service would recommend, I had a factory deluxe and it was delicious.

Super upset! $25 for a thin pizza and I can't even have my favorite person working their anymore! Bring Lexi back and I will come back also! BRING HER BACKKKKKKKK! Also, cheaper pizza is cool too. read more

We got the 2 person meal special: small pasta, side salad, bread twist, drinks, and dessert. The pasta was sad, no flavor, hardly any ingredients used. Salad was bitter. Bread twist was okay. Disappointed overall. read more

Disappointing. 25$ for a thin crust pizza. Ordered takeout. Young Man at the counter messed up the order when I asked for original crust but gave me thin crust. Nothing special about the pizza at all. I could have done better at Little Cesar's with a deep dish. That's Crazy to say but true. Kacie the Manager was about the only thing awesome at the place. She is 5 stars but the pizza was a 1 star. That's why I gave it 2 stars total. I had to wait longer than expected. I hear the breadsticks are great. Idk. I had high Hope's for this place. Why did this happen? Oh well, dont see myself going back. read more

The Pizza Factory - Canadian bacon and pineapple. - Pizza Near Me - Syracuse, Utah

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Always need to check items in the salad bar for freshness. Today the eggs were bad, the grapes were bad and the cucumbers were questionable. On other occasions the ham has been bad and lettuce has been wilted. Several times we have had to ask for items to be replaced. read more

Unbelievable. 25$ for a thin crust pizza...its gone down hill fast. Lexi was about the only thing awesome at the place. She is 5 stars but the pizza was a 1 star. That's why I gave it 2 stars total. It's a shame she isnt there anymore. Like why would you let go your best server? I had better experiences in the past. Oh well, dont see myself going back. read more

I ordered $50 worth of delivery at 5pm. After waiting for two hours with no update, I called grubhub support and got my refund back for the delivery fee and tip. They called the restaurant and the restaurant said that the delivery guy has left but they can't give an ETA. After waiting for another 20 minutes, (the pizza place is a 7 minute drive from me) I called again and asked for a full refund, which I was given. Right after I got the refund, the delivery man showed up. The food was room temperature and was not great. I gave two stars and not one because I don't know whose fault it was- grubhub's or the pizza factory's. I also did get a $10 gift card for both of them. I will try pizza factory again, but I don't plan on using grubhub again. read more

Customer service calling in orders always a nightmare. But tonight was the last straw. read more

The Pizza Factory - This is the 10$ Mac and cheese. No salad or breadstick just 10$ for this crap. And tasted horrible. - Pizza Near Me - Syracuse, Utah

I've been here quite a few times and I do genuinely enjoy the food, but I almost always get sick when I eat here. There's been a few times that I haven't, but I usually leave feeling sick for the rest of the day. The bread twists are truly the holy grail of the food options here, they never fail to amaze me. The pizza is pretty good as well although they put WAY too much cheese on it, and it's always swimming in grease. The pasta has been o-k last few times I've gotten it although it gets cold very quickly. So overall their food is good. It's really just a gamble of whether or not you'll be spending the rest of the day in the bathroom. read more

I ordered using the app. One of our four pizzas was made incorrectly. They quickly and politely fixed it. That wasn't the problem. The reason for the low rating is that one of the employees repeatedly propped his backside on the flattened boxes while waiting for a pizza to finish cooking. I don't begrudge the employee having a break while waiting. However, it is disgusting to think that his backside was resting on the box where he would put a pizza just a few minutes later. read more

This place has some good food! The pizza and calzones are excellent! Wish we had one closer...like in California :) hint, hint!! Excellent crust on the pizza and calzone. Stuffed with all kinds of goodies. You can choose from their standard calzones or choose up to six six of your favorite toppings. We had sides of garlic cheese bread and a garlic bread twist. Both were great! They also serve their drinks with crushed ice.. for those of you that care what form of ice they serve! ;) It is a sit-down restaurant. The hostess seats you and you order off of a menu. The salad bar looked yummy! (see photos) Please open a Pizza Factory in California! read more

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I just love this small town restaurant with great customer service and good food. Our food was delicious and just the way we ordered. The Cajun pasta was perfect!!! read more

This is my first time here, mainly cause my offspring wanted to come here for his birthday. Scanning about the place, being influenced by some of the reviews I have seen of the place, I can say it's not that bad here. The place is clean, tables were clean. Been to places where bits of missed pizza sauce left on the table began to take on their own life. Service was quick and friendly, a definite plus. Food was interesting, oddly unique. What is with the stick crammed up the middle of the bread stick? Building your own custom pasta dish is interesting, though I was little confused when I asked how large a full size plate was and my answer was "twice as large as a half plate"???? Since the spousal unit ordered a half plate I looked at them, serving size looked the same, only the plates were different. Hmmmmm????? But the food was good, decently edible. read more

Look, I've been to Italy so I KNOW good pasta. The previous has nothing to do with this review but hey, Yelpers like to brag. The Pizza Factory is what it is. Several variaties of pizza and pasta to please everyone in the family at a modest price. A couple of things make this place a good choice for me. You can substitute squash "noodles" for pasta. A healthier option and really tasty. Try it before you wrinkle up your nose. The breadsticks are awesome doughiness curled around a big stick and baked. Coated with butter and herbs, it makes up for the healthier pasta. My favorite part is they aren't pretentious. They know who they are and who they are serving. If you're looking for good portions, good flavor, at a mid-price range, this is your place. read more

Slow service, food was cold when it came out, and wasn't good at all. Waitress was non-existent. Never came out to check on us and as a result I didn't have a drink the entire time we had food. Very expensive for sub par pizza. Nothing about this place was good enough to come back a second time. Very disappointing. There are better pizza places in the area that I would recommend way before this place. Don't buy a small pizza, get the kids meal instead. It's half the price, larger pizza, and you get a breadstick with it. Figure that one out. read more

When we ordered our pizza they gave it to someone else. We had to wait for them to make ours again. We waited 90 minutes for 2 pizzas that didn't taste good. read more

Good pizza, our favorite is a deep dish with Alfredo, Canadian bacon and tomatoes. Salad bar is fresh and has lots of choices. Bread twists are to die for. And the Pesto pasta was really good! Overall a great option for pizza, pasta and salad! Restaurant is always clean, and well kept. Atmosphere is usually really nice, the cement floors can make it a little echoey at times, but we usually aren't there and when it is super busy. And the staff is ALWAYS attentive and kind. read more

Searching around for a new pizza place to order from. The website won't even allow me to look at the menu without putting in a zip code or city and state. No matter what I type into the search bar it responds with the following pictures. I cannot even look at what I could potentially order because the website is broken. read more

The Pizza Factory - Pizza Near Me - Syracuse, Utah

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If I could give this place a zero I would. We ordered two meals and the wait time was listed as 90 minutes. I go take a shower and when I get out, the driver shows up with one meal. When I question, he says that's all he was given. When I call, the employee on the other end says they were all out of the lasagna, so he refunded the price. I said great, now we only have one meal. LOUSY SERVICE! I WILL NEVER OREDER FROM THIS PLACE AGAIN. read more

The food is mediocre at BEST customer service also TRASH only reason why I ever came was because the customer service Lexi gave was amazing!! She made my experience so enjoyable but now that she's fired I'll go somewhere else. Your pizza sucks. read more