Horrible customer experience and lots of attitude and lies, something should be done about this…read moreirresponsibility, Do not move in this place or consider for any reason or you will waste money and time

This is an updated review, reflecting both Cabot Crossing and their property management company Two…read moreCoast Living (Previously JRK Management). In July 2021 my boyfriend & I moved into this apartment, in the Merrimack building unit 101. The unit we got was so dark it was like a cave, and on top of that there were NO lights in the unit aside from in the kitchen & bathroom. There were holes in the wall that they had plastered over, and never painted the wall again after covering them (see photos). It took us WEEKS to get maintenance to come in to paint over the patches. Blinds were broken as well in both the living room and bedroom (see photos) and it took them over 3+ weeks for them to replace them. There was a giant dried up spider's nest on the ceiling of our bedroom & a roach in our bathroom (both pictured!) The worst was the giant RAT on our patio! When we informed the leasing office of this they couldn't care less and said "it happens". There were multiple circumstances where maintenance just walked right into our unit without calling or speaking to my boyfriend or I first because they didn't think we were home. Do you want to live somewhere they go into your unit unannounced? I wish I had installed cameras...I can only wonder how many times they did that when we WERE NOT there to catch them. While they don't mind coming in unannounced, they certainly don't do the jobs you ask them to do! NONE OF THIS IS EVEN THE WORST PART! It got even worse AFTER we moved out. We broke our lease early, it was supposed to end in September 2022 and we moved out in April 2022. We gave them a 60 day notice, as well as paid a $4,108 lease break fee as agreed to in the lease. Upon moving out we had no issues, or so I thought. 2 months after moving out I received a letter in the mail from a collections agency stating that Cabot Crossing sent us to collections for $275 worth of cleaning fees! Which is absolutely ridiculous considering we left our unit in 10x better condition than it was upon moving in, it was basically spotless and I took PLENTY of photos & videos to prove it if they'd like to challenge me on that. Also, $125 of these "cleaning fees" were for carpet cleaning when we were in a unit that was ALL HARDWOOD!! How does it get any more fraudulent than that? They also never even attempted to contact us prior to sending these "cleaning fees" to collections which is illegal. When I got this collection letter I immediately called and the office said they had no idea what cleaning fees that it was referring to, and I even have an email from them from June 2022 stating our account shows ZERO BALANCE. It has now been over a year since we moved out and I have attempted to contact both cabot crossing & the property management company hundreds of times with no response. Every time I'm told there's new management, in January 2023 the new manager told me yes these charges were incorrect & that he would reach out to the collections agency to get them removed. Great right?? Nope. He never did it, and I have called & emailed countless times since then to follow up and get no response. My next step is going to be just showing up and refusing to leave until they fix this situation. The ONLY response I have gotten was from the property management company as a reply to my BBB review, stating that we owe these fees because we broke our lease early...which doesn't make any sense considering I have a receipt FROM THEM stating we paid our lease break fee and that it's for these fraudulent cleaning fees!!! I have uploaded all the proof I have proving everything I've stated in this review is 100% true. Please for the love of god do not move here, unless you want your credit thrown in the trash. This was my first apartment after turning 18 and if I could do anything to go back in time and stop myself from signing the lease I would. You have been WARNED. Also, as I am sure someone from Cabot Crossing or Two Coast Living management will be reading this, I will NOT stop until my situation is rectified. I expect to be contacted ASAP.

Alex was the best landlord! Always there to help in a timely manner…read more Property is kept very clean and safe in the bad weather. I would highly recommend his apartments.

Great experience at 255 Nesmith St--responsive landlords, clean, well-maintained property. Thank…read moreyou, Alex and Amanda. Keep up the good work.

if i could give this complex negative stars i would infested…read morewith carpet beatles, would do nothing to help, was told "they are just beatles" they will send you to collections for breaking lease. lost all my items from their negligence, incompetence & poor management --the bugs came from their hallway would never recommend this complex to anyone horrible manage!!

I've been living at Loft 27 for 2 months now and I couldn't be happier with my experience! The…read morecommunity is clean, quiet, and well-maintained. I love sitting outside on the beautiful patio surround by flowers and plants, it honestly doesn't make you feel like you are in the middle of downtown. The front office and maintenance teams are truly outstanding. We had the pleasure of working with Victoria Callihan and she was truly amazing. We moved across the country which is incredibly stressful and she made the leasing process so easy! She was always quick to respond to our emails and phone calls and was able to answer the million questions we asked regarding our move. When we arrived she made it extra special by making sure she was there to "Welcome us home". The apartment was also incredibly clean which we really appreciated because we were able to quickly settle in without having to scrub anything! It's clear they genuinely care about the residents and the property.

for those who have always wanted to live in a dog kennel, Boott apartments are your place to be…read more maintenance staff are great, and have plenty to take care of. beware the idling pick-ups with noisy mufflers and rattling sub-woofers.

It's got it's good, and bad... but I would move back in a heartbeat…read more Please, allow me to explain them both, in no particular order (actually mixed a bit, shaken - not stirred): I lived in the Apartments at Boott Mills for 2 years, most of which was with a roommate. I (err... we) had a nice 2 bed + den and 2.5 bath apartment... it was HUGE (1700+ sq feet). Before excepting that one I looked at 2 other apartments/floor plans in the building, and all were great. The normal 2 bed/2 bath was nice, but with most of the apartments the living room and dining room are combined into one large "family" style room. For that reason, the 2/2 didn't work for me, I have large living room furniture, which basically consumed the space and left no room for any dining room. The next lay out was a 2 bed/2 bath/with Den/Laundry room. This one, wasn't quite as advertised. I had assumed before viewing, that the den was one room, and a laundry was attached to it (or somewhere in the apartment). Instead, it was basically a big laundry room = Washer and Dryer + big open space (about 8ft by 8ft). The layout was a little better, but the rooms got a little smaller. So my last option (for the gusto) was the 2 bed/2.5 bath/with den and laundry room. This layout was MUCH more fitting to the description. The laundry room was attached to the kitchen, which took some getting used to, but wasn't a headache. The den, was a room in itself... about 10 ft by 10 ft with a nice walk in closet. Had there been a window in the den it would have been a 3rd bedroom. The master bedroom was a very nice size, with a full bathroom and walk in closet, and the guest bedroom was actually a bit bigger, with a walk in closet as well. What I would consider the guest bedroom's bathroom was right across the dining room and was a full bath. The .5 bath was a slight false advertisement, but in a good way. Usually, to me anyway, .5 means a toilet and sink. This one had a standing shower... which worked out great when guest were over. But then 2.75 baths just sounds silly. The den was large enough it became like a sitting/TV room. Not the main entertainment room, but it was away from the windows, quiet, and could fit a day bed. So it could have someone over for the night if we needed the space. The beautiful exposed bricks added a lot of character to the space, and the large windows were great when you wanted to let in the light. I never heard my neighbors, above, beside, nothing. I would occasionally here one of the kids run down the hall through the entry door, but you'd have to be close to the door to hear it. So it was never a bother with anyone on noise, and I never had anyone ask me to keep it down either. In addition, I had the most amazing view of the Merrimack River. I was on the 3rd floor, so I was able to look around, and on a nice day the huge windows (6ft wide and 10ft tall!) could be opened to let in the nice air/breeze. Out of my 2 years there, I had VERY few complaints about this great little spot. The exposed brick wasn't the greatest insulator, so in the winter you could feel a chill if you were close to the walls, and in the summer you really had to crank the AC to keep it comfortable inside. Plus with all of the space we had, it took a lot to get the whole place one comfy setting. Parking wasn't the greatest, but it was nice at the same time. You had an option of the top, private lot, which required a resident sticker to park in and was located at the entry of the Boott Mills complex (museum, cotton lofts, apartments, etc). The other option was to park in the John Street parking garage, directly across the street (about a block walk give or take). The garage was a bit cheaper to park in per month (paid through the apartment), but you would have to deal with the weekend events/concerts clogging up the parking spots. The top lot was a bit more to park in, when I moved in they had a promotion that allowed me to park in the lot for the same price as the garage, so I took advantage of that. It was a little less of a walk, but then you had to dig your car out of the snow to leave in bad weather. All in all, I would move back if I had the chance. Management (least when I was there) was very friendly and helpful, and a majority of them would call you by name, and make idle conversation with you. There were not a lot of amenities (pool, tennis courts, etc) but the location was in downtown Lowell, so you were close to most anything you wanted to do. Being right on the river was nice as well, you could walk or jog on the river walk if you had the interest. The Tosgas(?) arena was within walking distance, so you could catch plenty of concerts or hockey games (Lowell Devils). If you're looking for something that has a nice look and feel, great location, and you don't mind a little bit of a walk for/from parking. I highly suggest this location for your apartment/rental needs.

Are you living in a rooming house that has the usual problems? This is not your typical rooming…read morehouse environment. We do not have problems with loud noise, drugs, excessive drinking, tenant turnover. Tenants are allowed to have guests but they must be gone by 600 pm. Overnight guests are not allowed. If you use the kitchen or bath it must be left clean when you are done. These policies are what eliminates the typical problems found in rooming houses. I am looking for applicants who are comfortable with these policies. If this is not what you are looking for please do not apply. We are located in the heart of Lowell's downtown area, close to Lowell;s MBTA Train and Bus station. Friendly, secure building with laundry and on site management with multiple bathrooms, showers and kitchens along with a comfortable community room with plenty of movies for your enjoyment. . Income verification, credit checks and criminal checks are done for all applicants. Rents start at $550.00 per month includes all utilities.

I've been a resident at MassMills Apartments since May and have had a consistently positive…read moreexperience. Recently, due to health reasons, I needed to relocate from my fourth-floor apartment. I spoke with Angela, the property manager, and within a day she had arranged a comparable unit, which made what could have been a stressful situation much easier to manage. The management and maintenance teams are responsive and professional. Service requests are handled promptly--often within a day--and the work is completed thoroughly. Communication has always been clear, and I've felt that concerns are taken seriously. In a large, professionally managed community, it's reassuring to know the on-site team is attentive and reliable. That has certainly been my experience at MassMills.

I have moved about 12 times in the past 25 years so I have some empirical experience with apartment…read moreliving. Things I've loved: The office staff is personable, professional, and above all, kind. Angela has always gone out of her way to make sure that our concerns are addressed. If your delivery has been misplaced in the package room, someone will leave their desk and help you search for it. Emails are always answered by a human. Maintenance requests are answered in a timely and effective manner. And, big plus, they are cheerful, too! Parking always available; it's not free but you don't have to hunt for a space or walk a half mile to the door. The apartments are older but lovely with high ceilings and an abundance of light. They are very quiet. Heat & air-conditioning are included and efficacious. Dawn, viewed from my living room as the sun rises over the church roofs across the river, is a blessing of beauty that is not usually available to folks in the city. Things that would make living here better: Washers & dryers that are commercially sized and use credit cards and not quarters. The current appliances are house-sized but require just as much per load as larger machines. A table for folding would also be nice. On the downside: Pulling out on to Bridge St from the parking lot or making a left turn into the parking lot from the same. But that's just Lowell.

BEST Landlords I've EVER had!…read more Came over personally on New Years Eve to fix a faulty showerhead, then came back that afternoon with a NEW, top of the line shower head replacement. Yesterday we sent in a request online about our refrigerator, which was broken. Within MINUTES, the same guy was at our door. He said he would get a thermometer to monitor the problem and be back in 30minutes. Instead, he came back with two other men within 15min and had a BRAND NEW REFRIGERATOR for us, BETTER than the one we had before!!! Fast maintenance repairs, GREAT rent prices, and safe neighborhoods. It's family owned so they treat every customer like family. I've literally never had a better landlord in my whole time living in New England.

From the owner: Allow us to help you find a wonderful apartment to call home in Lowell, MA, Concord, Franklin, or…read moreLaconia, NH

It's been a few years since I lived at 36 Park Street. Despite being in the "upper class" section…read moreof Lowell (which doesn't say much, to be honest), this apartment was worth the extremely low cost for a two-bedroom. However, I lived on the second floor and added foam to the bottom of my doors that had significant gaps underneath for rodents to fit under. Again, the price was decent at the time for the location. But my adjacent neighbor across the hall was broken into and robbed. I then installed security cameras and chains on both front and back doors and had to call 911 the next day when I saw my dog on the cameras barking at my own door. The potential break-in was avoided, but it was clear that my own additional security was necessary... In broad daylight. Don't bother with the park across the street when the sun sets. It is absolutely not a safe place to be. Think of it like the Purge... sit inside with your own added security measures after dark and have a phone (and maybe a blunt object) in each room just in case. I lived there for (I believe) two years, and had two break-in attempts. That's a combination of the area and lack of security features at the time. It may have changed by now, but I also believe my rent was around $800-$850 back then. I would not pay more than $900 in this area under the same conditions. Cameras, remote monitoring, additional locks/bars, and defense items such as mace would make up the remaining costs of a $1k-$1100 apartment. The staff were always responsive, but the area really does warrant a renter's attention to make sure they are willing to live in that region and understand the risks. Low rent, low safety, high crime, high risk. But they're pet friendly, which was most important to me.

This is the worst place to live at I don't recommend anyone moving here. We've been here almost 5…read moreyears because our lease is up during the winter making it difficult to move. My husband and I were both in school in Lowell making it convenient to commute. Other than that it's been a hassle. We've had mice problems since we moved in. You call management and all they do it tell you to put mouse traps out, or the send out Waltham pest services who come and set out traps and tell you there's definitely mice. We've had a problem with heating during the winter that apparently couldn't be fixed it was either too cold, or unbearably hot there's no in between. We've had crazy loud obnoxious neighbors whom didn't get kicked out until after two years of living there. Throwing crazy parties setting off alarms at early hours in the morning, while we have a toddler. On their lease it states that after police show up once it calls for an eviction that was never the case. We've also had a problem with brown water, YES BROWN WATER because they refuse to flush the heaters. Imagine giving your child a bath, taking showers, and washing dishes with that. It's absolutely disgusting and they don't take action instead they blame it on the city. When we call the city they say that's not even an issue they are having it's the property blaming them. Neighbors have been moving in and out of the place that they'll work early day and night to have the property rented within a week or two. Not informing anyone of the serious issues that the property has. This place doesn't even deserve a rating it's like living in the projects, except you're paying $1300 or more a month. Not worth it save your money, and go elsewhere.