if i could give this complex negative stars i would infested with carpet beatles, would do nothing to help, was told "they are just beatles" they will send you to collections for breaking lease. lost all my items from their negligence, incompetence & poor management --the bugs came from their hallway would never recommend this complex to anyone horrible manage!! read more

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I've been living at Loft 27 for 2 months now and I couldn't be happier with my experience! The community is clean, quiet, and well-maintained. I love sitting outside on the beautiful patio surround by flowers and plants, it honestly doesn't make you feel like you are in the middle of downtown. The front office and maintenance teams are truly outstanding. We had the pleasure of working with Victoria Callihan and she was truly amazing. We moved across the country which is incredibly stressful and she made the leasing process so easy! She was always quick to respond to our emails and phone calls and was able to answer the million questions we asked regarding our move. When we arrived she made it extra special by making sure she was there to "Welcome us home". The apartment was also incredibly clean which we really appreciated because we were able to quickly settle in without having to scrub anything! It's clear they genuinely care about the residents and the property. read more

Living here has been an absolute pleasure! The manager, Victoria, is simply wonderful and charismatic. She's always ready to help, practically immediately. Every time she sees our dog, she showers her with the best compliments and treatment. I swear, if our dog could talk she'd beg us to stay! Communication with the building is a breeze, and the maintenance team is incredibly fast and efficient. During a tough financial period, Victoria went above and beyond to explain our options in detail, making it so much easier for us to get back on track. Our neighbors are super friendly, and any issues we had when we moved in a year ago were swiftly resolved and have never been a problem again. We're so pleased with everything here that we just renewed our lease for 15 months. Despite being in Lowell, which doesn't always have the best reputation, this apartment complex truly feels like living in the best conditions. The units are VERY spacious, and the natural light from the windows is something we're extremely grateful for. Thank you to the entire building management. My girlfriend, our dog, and I can say we are very happy! read more

I've lived here for 1.5 years. I would say it decent place . The apartment are spacious but it's long building and if you live in the back be prepare for a walk . There isn't enough parking spaces for all the tenants and they don't paint the lines and sometimes causes difficulty to park because they don't park correctly. Victoria is a very nice leasing manager. read more

Loft 27 at Jackson St. Lofts - Apartments Near Me - Lowell, Massachusetts

I moved from Texas to Massachusetts with my wife, daughter, and our two dogs. We couldn't get to tour the apartment because we were out of state and on a time crunch to get moved so we decided to bit the bullet and put a deposit down for it. We sent multiple emails to Daniel and Victoria inquiring about our apartment and they were more than willing to address any concerns we had. But once we got to Massachusetts they were happy to allow us to tour the community amenities and the model apartment. One bad side of these apartments is that there isn't enough parking spaces for all the tenants so there's a wait list for parking spots for the Jackson Street loft's parking. We weren't aware of the waitlist until after putting the deposit down. But you will need to parking in the city garage which is down the block from loft 27 about 0.3 miles away and if you have an out of state license plate they will not give you the resident rate so it's about $108 a month instead is $88. But coming up in July it will be moved to $125. Since I'm in the military , it's a little awkward walking down and up the street with my whole uniform on. But the location is very close to the historic park and to a bunch of restaurants. But the major drawbacks is the parking for both my family and I. read more

There is not enough parking so you need to park in a parking garage which is super annoying and inconvenient. The floors and walls must be really thin because noise travels really easily and I can hear neighbors talking on the phone extremely clearly as If they are in my unit. The dryers are really crappy/low quality and take about 6 hours to dry one load of clothing. They don't work-you keep needing to run the dryer over and over again because the clothes don't come out dry after multiple uses. The water pressure in the bathroom sink is really light which makes it difficult to clean the sink well. The front door is always having issues with difficult to exit (the sensor to exit doesn't work and won't let you exit) and the alarm to the front door is constantly buzzing which is really annoying. For a "luxury" apartment, there are a lot of issues so I would not recommend. I decided not to renew my lease because I have been really unhappy with all of these issues and was told I would not receive my security deposit back because I didn't give exactly 60 days notice (I was only late by about a week in doing so) when I assumed me not telling them I was renewing they understood that I would not be returning. Again, a lot of issues for what is supposed to be a luxury apartment complex. read more

I live here, Lofts 27. They take excellent care of the grounds. One of the grounds manager, Javier, he works hard and looks out for those who are at a disadvantage. My husband, who is in a wheelchair, parks in the handicapped space. He enters through a side van door and in the last two months, one of the residents parked illegally in the cross hatch space next to the van. My husband could not enter through the side van door and ended up having to wait almost an hour until the resident came down. Javier called and had the car towed plus even though he was very busy, he stopped what he was doing to help my husband. He is very dedicated. Javier is one of the many reasons why living at Loft 27, continues to be a very positive experience. read more

Maintenance came to my unit today and repaired my hot water ( it wasn't out I just wanted more HOT water ) . I do want to acknowledge how professional , knowledge, timely, efficient and respectful they were . I've live in multiple larger apartment buildings and I haven't seen a team work like that in my time . From the office, custodial and maintenance there is no gaps in performs and attention ! read more

I've been a resident of Loft 27 for going on four years now. The place is run very well with a great office staff. I love going to Ketie with my issues because she always makes sure to track things down for me. Very professional both to me and to others. The apartments are quite spacious. A minor ding would be the size of the fridge which is a little small for a home cook like me. read more

Review for Loft 71 (next door to Loft 27, part of same complex) Parking o The two, 20-minute parking spaces are frequently occupied for significantly longer than 20 minutes - and often overnight. Since there are zero parking spaces designated for Loft 71, and residents of the most expensive building get to pay an extra $48 per month to park a block and a half away, this is inconsiderate to tenants who need a space to pull up and briefly run up to their apartment to unload groceries for example. It is most often the same cars who use the 20-minute spots as their personal parking space. o Hazard flasher are used to ignore parking spaces and time limits * Apartment o Nails, wood, grout, debris continue to rain down from the ceiling - onto food, furniture, the floor, and expensive electronics. We have both stepped on shards of ceiling material and cut our feet o Hot water in the sink usually requires running the water in the bathtub * Package Delivery o The package hub is unreliable o Packages, even those that might otherwise fit, are sometimes delivered to the management office. The management staff has no system for notifying residents of package deliveries so unless you actively track every package ordered, items may be sent back without a resident ever knowing it was delivered o Packages are sometimes delivered to random places like stairwells or other buildings * Management o Maintenance requests are usually resolved quickly o It would be very helpful when moving in and out, to be able to reserve the elevator for a block of time (three- or four-hours). It could be done with a code as I have experienced at other apartment properties * Property o The interior loft spaces are beautiful; airy with lots of light o When the weather is good, the parking lots are a magnet for noisy, loitering locals o Parking lot feels unsafe, especially after dark, despite a near daily police presence o The canal to the south of the building gets choked with debris and garbage and would benefit from more frequent cleaning o We understand there is a potentially multi-year plan to rehabilitate the shack in front of the building. However, that does not stop it from being a daily eyesore read more

I just want to say Victoria down at the leasing office is not only a wonderful person, but was a huge help throughout my leasing process. She takes her potential new residents through the building, units, paper work, and on site amenities with so much enthusiasm you would think that SHE was the one moving in. She's eager to please, polite, very detailed and descriptive, and ontop of that she really just knows what she's doing. Victoria has that hustle for her work that I believe everyone should have. It was a pleasure having her work with me over these past few months, not one complaint very pleased! read more

Everything is great there, the leasing office have the best people. They work so hard to make everything look really good. they support you with everything. I'm very thankful to live here. I'm very recommend it. read more

My husband and I have now lived in Loft 27 for over a year now. The experience has been great, and I can honestly say the customer service is amazing by one particular staff member named Ketie. She has helped us with anything we've ever needed and it's always nice to see a smiling face ready to help with anything we need or answer any questions we've ever had. She has made our stay Loft 27 more enjoyable and comfortable knowing that things will be taken care of promptly with her care in our needs! The maintenance staff is so great too, Jimmy has always been right there for us for minor issues inside the apartment and is always quick and so friendly with helping! All in all, the apartments are beautiful, modern and very spacious, even though there are a lot of residents that live here it doesn't feel congested ever and everyone's always been really friendly. We've always felt safe and comfortable here. Our only downfall would be no lights in the closets or ceiling lights in the bedrooms (you need lamps that then can attach to the switches on the walls when plugged in, in certain outlets in the bedrooms, but no option for lights in the closets). Other then that, we are happy! read more

Victoria helped us pick a fabulous apartment. We spent 2 days searching and evaluating approximately 10 places and this one takes the cake for several reasons. First, there is easy access for moving companies and great parking. It's easy to get out of the apartment and go anywhere you need from Lowell. Second, the facility itself was above and beyond clean, modern and appealing. We were immediately greeted with a smile and proper procedures for our tour. Victoria was incredibly knowledgeable, funny and made us feel at home already. I really hope she doesn't leave, definitely a keeper! The apartment itself was beautiful, although the bathroom looked a bit dated--otherwise top notch space and design. Carpet and modern kitchen appliances. It has large ceilings like you won't find anywhere else. Price is also average for the location but certainly affordable if you have a career. Several utilities are included such as water and gas. All in all, I highly recommend this apartment complex. During our tour we met other tenants and workers who all smiled, had positive interactions and just made the place feel comfortable. The amenities are incredible although I hope maybe they add ping-pong and a soccer tables maybe. Give them a chance to convince you! read more

I live in the Loft 71 building and have enjoyed my stay. I recently renewed my lease. The unit is very nice and modern. The huge windows & high ceilings are great and it's quaint living right next to the canal. The maintenance requests are handled in a timely manner. I've had no issues with the leasing office staff and they have all been helpful. Ketie has been especially helpful caring for a package that was delivered while I was traveling for work. Much appreciated! read more

Great apartments, and the best deal in town per square foot. Don't get me wrong, the rent prices are quite high. Ranging from $1300-$2300, so definitely not the cheapest in the area. Rent includes heat, hot water and amenities. Amenities: Very nice to have a gym and half-basketball court in the building. Everything is kept clean and operational. Pool table, couches, and a large caterers kitchen in the lounge area with a "movie theater" attached. The entire area can be reserved by tenants to have guests over or hold parties -- generally a deposit is required, in case you leave a mess! There is also an art gallery featuring local artists. Apartments: These are huge! I believe the smallest units are around 1200 square feet, with the larger two-bedrooms over 2000 square feet. Berber carpet in most units, with tiling in the bathrooms and kitchens. Some units have the original factory hardwood floors. Open kitchen area with great appliances and ample cabinet space. My favorite part: Security! 24/7 monitored camera feeds around the building, with key-fob controlled entry into the building. It's nice to feel safe, especially in downtown Lowell. They've recently re-sealed the parking lot, which is wonderful. During the summer, there are a few patio sets outside for use during the day. Half the building has an excellent view of downtown lowell over the canal -- the other half is stuck with a mostly-abandoned building. There's a lot of construction going on, but it hasn't bothered us at all. Overall, I've had almost no issues in the last few years. Any minor inconvenience that has popped up is quickly dealt with by the superb management. You'll be drawn in by the luxury, and you'll stay because of the management. That doesn't happen often! read more

Moved in to our apartment a few weeks ago now. Maintenance: 4 (some cheap fixes) Office staff: 5 (runs the show) Parking: 4 (A little pricey) Apartment space and Quality: 4 (Very very spacious, nice appliances, granite counter tops etc.) Lowell as an area: Very very diverse. If you are looking for a very quiet/boring/uneventful neighborhood, do NOT move here. Me and my girlfriend are semi-young professionals and honestly love the area. Tons to do and a hell of a lot cheaper than Boston or surrounding areas. Come check it out for yourself. Loft 27 is an overall cool and convenient place to live. read more

I have lived here for almost a year now and overall I do love it. I was confident about moving in because Ketie is literally THE BEST person to go to with answering questions and processing paperwork, quickly and efficiently. She is always courteous, professional and personable which makes it so easy to approach her. Facilities is always there to help whenever I have maintenance issues and housekeeping is super friendly. The only thing I would probably complain about is how far I have to walk for parking. Parking in front of the building is limited, but it happens when there's so many residents. (I'm also super lazy lol) I'd recommend this place. Clean, modern, spacious. read more

I would rate Loft 27 a 2 out of 10, 10 being the best. The following are some Pros and Cons of my experience: Pros: * Excellent location in the downtown area. Walkable distance to the commuter rail, courthouse, restaurants and bars. Prime location for multiple events throughout the year. * Huge bedroom/bathroom size (for a one bedroom apartment selection) * Washer/dryer are located inside your apartment * Maintenance does an excellent job keeping the parking lot clear during snow storms. Cons: * Overpriced and rent continues to rise each year. * You either have to pay for garage parking, street parking or rent a parking spot from the leasing company. Loft 27 does not regulate or enforce unauthorized parkers. You have to call the towing company and report the vehicle. The towing company as does not tow during specific hours, these hours do occur when the leasing company is not open. I have addressed this issue with the leasing office multiple times and I was made to look like I was being a pest for addressing the issue. * The security to the building is unsecure. Multiple nonresidents walk into the building (due to the "security door" being pegged or other people letting them in) and use the restroom in the lobby, utilize the building gym/pool table and basketball court. * Residents do not clean up after themselves in hallways/ elevator and common areas. * For a building, which upon signing my lease, told me not dogs allowed, there are multiple dogs residing in this building. * The walls to the apartment are very thin. You can hear your neighbors on both sides of you, hear people walking down the hallway outside and also the echoing from alleyway outside your window. * The windows in the apartment do not keep the cold air out. During the winter, if your couch is up against the window, you will want a winter hat, sweatshirt and a blanket to keep warm from the draft. read more

My family and I have both had units through loft 27 to counting house 109. Anything that the area or apartments and amenities lack, the staff absolutely make up for or will do their best to make it right. Service requests are handled promptly and professionally and the people working in the office have always gone above and beyond to accommodate us all. Plenty of parking available for a price but definitely convenient as far as city parking goes. Neighbors are very friendly and courteous. I have to say that this place is very consistent. I also don't want to forget or leave out the cleaning staff, for having a good amount of public entryways, hallways and common areas, it always amazes me how clean the property is for the amount of staff that I actually see around. It is a very organized and well run place to live. The only thing I could ask for is to see more 2+ to 3+ families around. We would and have recommended these properties to anyone inquiring about renting. Just to add, the apartment sizes are very impressive for our price range. If you're looking in this area then definitely check them out. They also have many other properties as options for your viewing. Very solid and reasonable people to rent from. read more

I moved here from Chicago a month ago and without even seeing the appartment before I moved it was exactly what I expected. Through the whole process I was working with Nelson and he was so pleasant, helpful and responsive. Helped me set everything up before I moved in, explained everything I needed to know and just had a great overall experience. My apartment is great I love it, it was renovated in 2017 so all appliances are new. This is a loft so it's very spacious and my apartment has some brick walls. I have laundry in unit which is so nice to have, and parking is available for extra. Walking distance to stores and restaurants and the area itself is nice too. I definitely recommend this loft to everyone that is looking to live in. read more

When we made the decision to move into our apartment last July, we knew we would be paying more in rent than we would in other parts of Lowell, but we fell in love with the apartment. The high ceilings, hardwood floors, and modern appliances had us sold. While Kerry and the office staff have been very helpful with most issues, we did encounter difficulty last July when moving in. We'd put down a deposit for a 2BR floor plan on the 3rd floor that we were told was available; soon after, we were told the apartment was not being vacated and were offered a comparable apartment on the 4th floor for the previously agreed upon rent. We inquired then and were told rent may increase the following year, so we were anticipating a small increase. And then our rent was increased by more than $300. As we're already paying more than $2000 for a 2BR, and nearly $2400 when factoring in parking and utilities, it simply didn't make sense to stay, but we probably would have left anyway. As a previous reviewer touched on, we were under the impression the apartment complex would be shared by like-minded young professionals. This simply isn't the case. There is a large percentage of Section 8 qualified tenants here, and to be frank, many of them have no respect for the property or their neighbors. The apartment across the hall from us is occupied by a family of seven; they have frequent visitors and their pre-teen children (old enough to know better) are constantly running through the halls and banging on the door to be let in. At night, especially on the weekends, you can hear shouts from people loitering in the side parking lot, along with loud music and car doors slamming. Sometimes this goes on for a half an hour or more. As someone who doesn't work a 9-5 and occasionally works weekends, this often makes getting a good night's sleep difficult if not impossible. There are new lofts being renovated fewer than 50 feet from our living room windows, and there is constant construction noise during the week. Add this onto the interruptions from people in the staircase and the halls and it's quite frustrating. The apartment is close to many great restaurants and spots downtown, but about two blocks in the other direction is Appleton Street. For anyone who's unfamiliar with the area, be sure to drive (drive, not walk) down Appleton Street while visiting Loft 27. There are usually people loitering outside the apartment at night, and there have been several times I haven't felt completely safe returning to my apartment. If I were paying half of what I currently pay in rent, I might be a bit more tolerant of these issues. But please take my advice - unless you're a college student who doesn't mind a bit of noise or are able to get a great deal on rent here, don't sign the lease. read more

Living in Loft27 for the past six years has been a great experience. The downtown location is perfect and the canal-side view (which I recommend) added to the whole positive experience. The staff has always been friendly and responsive, both during and after hours. For example, when I unexpectedly found myself with a U-Haul rental truck that needed to be parked overnight and the office was closed (so I could not request a guest parking pass) Ryan, the maintenance person on overnight duty, went above and beyond calling the towing company to ask them not to tow my U-Haul which was parked at the back of Lot B (thank you, Ryan!). Additionally, throughout all six years of living in Loft27, the one person who I could count on to take care of any issues in my apartment was Javier. Always smiling and willing to help, Javier deserves a big shout-out. Thanks Javier, Ryan, Victoria, and the rest of the team for helping make my time at Loft27 so great! read more

My husband and I have lived at Loft 27 for two years, and we really like it. The other reviews cover it well, but I'll add a few notes of my own: Pros: The apartments are spacious and gorgeous, with high ceilings and big windows. Our apartment faces North, so we don't need the AC on too much in the summer, which keeps energy costs down. There's a lounge and gym and basketball court in the building, which is really great. The office and maintenance staff are friendly and responsive. The building requires a key fob, which is nice for security. The location is fantastic; right around the corner from downtown, near pubs and restaurants and coffee shops, about a half mile from the train station, close to 495, and less than 2 miles from the University. Cons: Parking is a bit expensive, and there's limited guest parking. We've found a few spiders lurking in our apartment, but they recently replaced the windows, so hopefully that won't be a problem anymore. Overall, it's a pretty quiet building, although there's been a consistent noise problem from one of our neighbors that has taken the office a while to resolve. Overall, Loft 27 is a really great place to live. The apartments are pricier than others in the area, but they're also in a prime location in Lowell and they're very nice. read more

We were so excited to live in our new mill building apartments!! We love the huge windows and the exposed beams, and of course the location. However a couple months into living there it lost a lot of its charm. Especially once we noticed the urine smell wafting into the living area of the apartment. We had to put a towel up in between our unit and the unit next door because we were pretty sure it was coming from there. Then one Sunday night I found a bed bug crawling up my arm. We called up the leasing office which was understandably closed due to it being Sunday night. We were forwarded to the answering service and told them about the bed bug we found. We did not spend the night there, in fact we spent no more nights there after that. On Monday we went and told the leasing office about the bed bug and they told us they would not be able to get anyone out until THURSDAY. We broke the lease and left. Terrible terrible place to live. Once they started building the new building they stopped putting any effort into counting house lofts and it showed!! I would advise no one ever rent from there unless you want to be disappointed for a huge cost!! read more

My wife and I have lived here going on our third year. The apartments are beautiful and the buildings are well maintained. However, we've had a problem with neighbors playing video games and music too loud, all hours of the night. I've complained on three occasions directly to the neighbor and six times down at the office. The office manager and staff tell us it's unacceptable but the bottom line is nothing gets done. My next step is to go the management company itself, our local police department and talk to one of my lawyer friends. (I have six lawyers friends that would be more than happy to take this on.) When you can't sleep, read or watch tv in your own apartment after paying over $1800 per month rent it becomes a huge problem. read more

Best place to live in Lowell. Super spacious, quiet, and the best part is the leasing office. Ketevani caters to any and all leasing and apartment needs super fast. The maintenance staff lead by Javier is exceptional. My favorite place I've lived thus far. It will be tough to beat Loft 27. read more

Had to update my review as one of the office people refuted yet another complaint (in effect saying Im lying). So my issue is around the office being closed at different times while the staff is out showing units to prospective tenants. That's understandable yet not my concern. However, there is no note or sign alerting residents the office (where packages are delivered)will be closed. No note indicating how or where to reach them for matters that cannot wait. During the week, some of us working folk leave before the office opens and return after the office is closed. Some of us even work weekends, so we count on being able to pick up our packages during a very small window of time. Ive been by 4 times today. Each time office has been locked. I left a note requesting to be notified when they return so I dont make MORE FUTILE TRIPS to the office. I received a voicemail msg stating they would be back around 5pm and to come by a little before 5pm and wait. It's 5:30pm, still not back, still waiting. NOT ACCEPTABLE!!! The person who left me the message apparently lacks knowledge of the concept of 'office management' having no consideration, no service or problem solving skills. Her attitude conveyed indignant self-righteousness, unlike the other two ladies who are consistently personable and professional. Was it too hard to call to notify when they actually returned? Could one of them have stepped away from their open house duty for 5 minutes to let myself and other residents retrieve our packages? Could she have called again around 5pm to alert me they would not return at 5pm?? Could she have apologized to everyone for the inconvenience, as soon as she arrived? Some of us lead very busy lives, have other commitments to tend to. The last thing we need is to wait for 40 minutes to pick up a package. Again, for the amount of rent paid, the level of concern or regard for working residents, lack of foresight on their part, this place is not worth it. read more

I recently took out a lease for a loft apartment at Loft 27 and now that I am so used to this beautiful, spacious apartment with it's 20ft ceilings, I don't know how I will lower my expectations enough to move on to a "normal" apartment in the future. The lofts are beautiful with tall windows and generous space. There is parking on site, but there isn't immediate availability in the attached lot, there is ample parking with two other lots and an affordable covered garage on the very same street. The building features some great amenities, including a 24hr gym, a lounge area, movie theater room, trash rooms and vending machines. More than anything I have loved working with the wonderful Ketevani from the leasing office, it is no wonder that her reputation precedes her, she has made everything easier for me and my family, from moving to living, she has been attentive, responsive and more than accommodating! I would definitely recommend living here. read more

Well you have a halfway house and a shelter around the corner which they do not tell you about. Staff are rude and barely competent, yet you pay an arm and a leg to live here. Homeless people make their way into the building all the time. I have serious safety concerns and you should as well. Do I regret it? Yes I do. Would I do it again? Nope, since there are like 7 lofts around for cheaper. They are NEW, but you get to listen to the wonderful noise of construction every morning at 7am! woopieeeee! I doubt that they will continue to rent these at the rate they are. Its laminate floors and mdf cabinets with unsealed granite countertops. Don't get duped. Be better than me. OO WAIT THERE'S MORE!!! after paying 2500 a month to live there you have to shlep it across the street to talk to rude people about how you inconvenience them with your package. They have things to do ,like not be there to pick up your mail. But hey they graduated from grade school and don't need your shit. read more