Won't honor their warranty, pool tile grout stated falling out after a year and a half, warranty states 5-10 years for material failure

Great experience working with Franisco Garcia, he is a great guy, he is a very honest person his company did a beautiful job on the pool. I would recommend the pool specialist to anyone. read more

The refinishing project was completed after 5 months of poor communication, property damage, having to go through better business bureau (who really don't do anything), contacting our credit card company to rescind previous payments to get damage corrected, them putting a lien on our property when we rescinded payment, informing my lawyer, them finally correcting everything and completion. Finally everything was finished and it looks great. Not happy that even though they closed the lien it still shows up in county records at all. The 2 stars are for their tile guy who did an incredible job and respected our property. The only one of their contractors who did. I'd suggest going to better business bureau, ignoring their rating and reading the complaints. Wish I had done that as I only looked at the meaningless rating. The complaints were similar. Our account of the process is documented with photos. It's a shame because if he could get decent contractors and improve his communication he could have a good business. Our neighbors on both sides were hoping we had a good experience so they would know who to call since there pools are in need of refinishing. Obviously they are using other contractors. read more

Addendum: They showed up right after I posted the review and finally completed the work and starting answering their phones. Pool looks beautiful! Terrible service, they are not completing the work although I paid for over $12,000. They tell me they are going to show up and they never do. They do not answer their phone calls either. This is disgusting service, they should not even be in business if they cannot complete their work in a timely fashion after paying this much money. read more

I Can't Recommend this place enough! When I Was looking to get my pool resurfaced I did research and got a few estimates. This company came out quickly, gave me my estimate. I went into the showroom to pick out tile and coloring and details. They came out immediately and began work and from start to finish it only took 4 weeks!! Pool was surfaced with Pebble tec, new tiles, salt system installed and deck painted. Francisco and Vicky in the office were always informing me of the work and I am VERY HAPPY with The result! read more

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The Pool Specialists truly followed through and delivered a spectacular result. They were extremely communicative and professional throughout the entire process. You're in excellent hands with Francisco and Zain--an outstanding team that stands by their work. read more

this company is the worst! do not use them. They did the resurface in my pool 2 years ago and we are finding little holes in the bottom of the pool, just horrible. Go spend your money somewhere else read more

Overall, a great experience! We highly recommend The Pool Specialist company. The team did an excellent job; the crews were very caring and mindful not to make any mess. Thank you, Francisco Garcia, for your assistance with making important decisions and providing valuable advice. We were very particular in our needs and wants during this pool renovation project. I highly appreciate your patience and great communication during this period. Could not be happier with the result! read more

We paid in full in May if this year . It's now September and this is how our pool area has been left ! No one has been near for weeks and we have this mess ! We have called , emailed and gone into the office , nothing but BS . Lawyers getting involved as we speak .. just Don't use this company total rip off ! read more

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The Pool Specialist did a phenomenal job! I am very impressed with everything from day one when Brad came out to give my husband and I the cost of renovating the pool. We needed everything done. I mean everything. Resurfacing,, refinishing, plastering, tiling, lighting, replacing all fixtures, pump(s) and a new heater. Also transferring into a saltwater pool. Oh, even painting the deck. A job superbly done. What a Gorgeous looking pool!! Absolutely BEAUTIFUL! Night light even more beautiful. I did have several other companies come out to give estimates. Brad had the best price. He never went above the price he gave us either. All done in a timely manner. Actually completed days before deadline date. The tiles I wanted so badly were unavailable in this location. Brad went out of his way to locate the tiles and had them shipped a.s.a.p. The tiles arrived in 48 hrs. Impressive! Thank you to The Pool Specialist crew and a big Thanks to you Brad. p.s. Brads still comes out to help with equipments & checks up on the pool since a lot of changes were made. He's always on top of his work. He stands by his work. What a great guy, what an awesome company. Many thanks for a Beautiful pool and spa. Debbie J. read more

The first week of February I contacted "The pool specialists" and an appointment was set. The technician came, he was informative and polite. I bought a package at a good price and paid for it. Communication is not this company's forte. After a couple of weeks of back a forth and getting nowhere I went to headquarters in Kissimmee and encounter the two very polite and professional ladies of the office, however, they did not know what I was talking about. After some record searching and some phone calls one of them tended to my case. I took the opportunity to add some more services and an invoice was sent the next day (2/15/2021). The technician came promptly to take the difference and gave me a vague idea for starting the project. After some painful chasing I've got the date for starting: 3/8/2021 or 3/9/21. Monday the 8th passed and I gave the benefit of the doubt, but by 4:45 pm on the 9th I lost all hope. No call or apology came because that would be communication, which, is not this company's forte. One of the ladies in the office at one time tried to call me but I never either see the call or picked up any messages. Apparently, they will not try very hard to contact you, and that was before 2/15. This story is not over, so tune in soon for more... read more

Customer Service....what customer service! Started this project 8 weeks ago and still not complete. Had to inquire ourselves on timeframes, which would take sometimes days for return information. No supervisor to check on the steps of the job. Messy... refinishing splattered on tiles in pool, left personal coats, cigarette butts and the worst cement foot prints on my pavers which I'm still trying to have removed. Would never recommend this company. When you spend as much as you do on this type of investment, they should be on it. read more

Got 2 LED lights installed in my pool and hot tub and they looked great. However, within 30 days the pool light is not properly working (white and blue lights do not appear and at times light goes dark) and they are coming out to fix next week. read more

Great service amazing people! Have been through 4 different pool maintenance companies and I will NEVER leave this one. They are always honest and leave my equipment clean and neat would recommend to everyone read more

Terrible customer service. Had us running all over Orlando for samples. Each time we inquired about a certain paver or pool surface we were told they would update quote that day or next or they didn't work with that product. Then forget they said today or tomorrow and get upset they we had the gall to call them out on it. Never followed up on any timeframe they quoted. Put us behind on project. Have deposits out on new pool cage that now we have to put hold on while we search for a reputable company for pavers and pool. Hope they stay busy because when things slow down they will undoubtedly suffer from their lack of customer service. We now have to start process over as they don't return calls. Too big a project to not trust who your dealing with. If your looking to do your pool and pavers keep looking. You will regret working with them. We worked with a guy named Francisco and his boss Zain. read more

Zain and Phil at The Pool Specialist were simply awesome. My husband and I had them resurface and retile our swimming pool in Orlando and it was completed in a timely and professional manner. All the crew members worked non-stop and did a fabulous job. We are mega happy with the work and highly recommend them. read more