Update to my review dated 12/15/2023. As suspected, there was a problem and the manufacturer did…read morenot receive Mannix's order for replacement parts. Once that was determined, they were able to obtain and replace parts in one week (today). My only suggestion would be to have some sort of follow-up system in place for situations like this. Thanks for resolving this so quickly.

As along time pool owner a new pump motor and valve system needed little training, or so I thought…read more An issue that left my system inoperable for 3 weeks because I was certain I could resolve with my own research. Finally, called installer Mannix of Winter Haven expecting several more weeks of down time, but they had tech there in an hour or so, and resolved problem, and have me a lesson for the future. Outstanding people at every turn. The best of the best at pool maintenance, repairs, installation, etc Thanks Travis . Saved me again. Merry Christmas to you and staff

Serenity Pools and spas built a custom pool for my family last year. The owner took a lot of time…read moreto go over the different options and styles answering any questions we had. The pool and spa turned out absolutely gorgeous! We added a splash pad for the kids with a waterfall spa overflow into the pool. Great family owned business with exceptional customer service.

From the owner: Making your dream a reality, Serenity Pools and Spas are the experts in new pool construction. Our…read moreteam is passionate about building beautiful pools with the highest quality of materials. In addition, we use industry-leading techniques that ensure your dream pool will be built to last.

The filtration system for my pool sprung a leak, I could tell it needed a new filter housing. After…read moreprocrastinating a few days I requested a quote from Flamingo which I got 12 hours later, and it was fixed a few hours after that. The total came out to around $1000 which made sense ($700 parts, $200-300 labor) and they conveniently took a card payment by phone. Eric was knowledgeable, friendly, and cleaned up after better than I would've. I'll certainly use Flamingo the next time my pool breaks.

We had the fortunate experience of contacting Flamingo Pools Service & Repairs. Through sheer luck,…read moreMaria, the unsung force in the office was able to get us set up for service on the same day as we had contacted Flamingo, even though it was a weekend. Our luck continued when Eric punctually showed up at our house to work on our skimmer and suction side flow that wasn't working. In less than 5 minutes, not only did Eric have the issue correctly diagnosed, but he was also able to keep his customer's cost in check by not recommending needless parts and labor. What completely amazed me was that Eric was sincerely interested in pleasing us and making us smile. He did this by taking some extra steps quickly that sped up the clearing of our pool, as well as sharing tips of knowledge that he has gained over many years of satisfying customers.. some of these tips were big and some were small.. let me just tell you to ask for the wite-out tip! This was one of the most satisfying and enjoyable meetings with a service provider that we have ever had. We highly recommend contacting and using this wonderful Company for your Pool Maintenance and Service needs as we will as future needs arise.

Eddie is the absolute worst in my opinion. I hired him to re- do my vinyl liner for my pool. Eddie…read moresaid that the job would take 4 weeks, it took 10. He is rude and condescending. He hates women! He called me, his paying costumer, a piece of shit after I asked him for my warranty. Do NOT hire for any reason!!! Eddie did not finish the job on time. He literally will walk off while you are asking him questions and not answer phone calls. He then blames the customer for any problems. The liner looks good but did not finish all the repairs needed. Do yourself and anyone you know a favor: stay far far away!

He put up an above ground pool, Salt Pump and Heat Pump. Immediately had problems. Salt Pump and…read moreHeater leaking, sand holes under the liner. I sent pics and videos. I paid for materials and he failed to install my cement pad, instead used my old pallet to place my heater on. Inspection failed by county. He scheduled himself to come out today to fix it,I let him know I had to run out for an hour so he didn't think I forgot. His response "I've been doing this for over 25 years, done 20 pools since you and no problems. Go ahead and fix your SHIT yourself cuz I'm not coming back up there."

They threw pool test strips all over the place.. on our lawn, by the pool pump. They were doing…read morethis for months. I just didn't know what the white pieces of trash were. One time they changed a service day without confirming it with us. Having a pit bull at our home, that was a potential catastrophe!

Honest, reliable customer service, and most needed pool equipment and products. Consistently…read moreexcellent support for pool care products; good quality products; knowledgeable and good advice when needing not only recommendation for water treatment, but replacing equipment and parts. From the owners to the employees, make every effort to provide quality and convenience. I like solutions when pool problems arise; not returning over and over for the same issue. At this store, I come with a pool issue once; I leave with the solution to be implemented; that's it! Yes, I have the option to look up issues and purchase items online. But this is a one time shop and solution! If this is the case for you, I highly recommend this store.