Very dated if you like that sort of thing. Felt like I was sleeping on a king size prison cot. Not that I know anything about that sort of thing:) read more

REALLY disappointing. Old, outdated and front desk management unhelpful. We stayed for a wedding and paid a premium price for the area. They market this as elegant and it's anything but. Our King room had a dresser in it that looked like something from a frat house and the bathroom door would not close. Breakfast was in a creepy ballroom with three other weddings staying at the hotel and the food was uneatable. When I called back a day after the wedding to complain, I was promised a discount from the front desk and that a manger would call me back. I had to follow up and I finally got the front desk manager on the call. She was rude, unapologetic and said " Yea, just spoke to my GM and we are not going to do anything for you." Bad business. Will def NOT be staying here again and recommend you look for something better if you're having your wedding in this area. Gross. read more

Fridge, microwave, clean and close to the 2 best restaurants in Poughkeepsie. Room service is only until 10:30pm. TVs need to be updated and every hotel should have HD. read more

Went to a friend's wedding here- the views are fantastic! It's all mountainside and hudson river- very romantic and absolutely breathtaking at sunset. The facilities were nice enough for a wedding/event hall. However, the service was a bit lacking, as the waiters and waitresses seemed to be from a rougher part of town, given the Hotel's surrounding area. read more

I recently had my wedding at the Poughkeepsie Grand. The wedding was beautiful, the staff working the wedding was decent, and the food was amazing. However the management of the grand is horrendous. The manager was not accommodating due to covid. We had over 50 guests cancel on us due to covid and would not take any money off for the dinners for each person who could not attend. Okay we understand they didn't say any to take off money, but we want the dinners we paid for. That's $4,000 in dinners. The manager agreed and then did not have the food for us the next morning as promised. So they told us to call the general manager because she was off the next morning. So we called to make an appointment with her and a staff member said that we can't schedule appointments. It was ridiculous! After calling for the 15th time, the general manager finally called us back. We demanded the food that we paid for and agreed to pick it up on a specific date. On this date we called to let them know we were on our way and the manager tried to once again play games. The manager stated that we agreed on the day before and that they tried to call us. No missed calls on any of our phones. Finally we just got our food after arguing with her more, and she wouldn't even come out of her office to talk to us. This place was terrible. The night of our wedding a staff member took my sister's bouquet off of her table and lost it. Which had an angel charm in memory of her late husband on her maid of honor bouquet. Our huge wedding cake that we paid for was not given to us at the end. With over 50 people not attending we did not even make it halfway through the bottom tier. When we asked about the cake the general manager stated that we must have finished it. So to anyone who books their wedding through the Poughkeepsie grand...make sure to demand the cake you paid for before you go to the after party! read more

Great accommodations and immaculately clean! I used a handicapped accessible room and it was outstanding! Plenty of room in bathroom with Rollin shower. Very accommodating and friendly staff. Breakfast was the real deal. read more

This place is modern and clean, and the bed I got is absolutely enormous. The staff is friendly, which is nice. However, there are a ton of annoyances. Only one of the elevators work, half the lights in my room don't work, there are no available outlets other than in the bathroom (not even next to the desk). The clock is wrong so the alarm sounded an hour early. There are about two dozen TV channels, most of which are news. The resuarant/bar is only open until 8pm, which seemed really odd. However, the food is pretty good. I had the baby back ribs and the portions were huge. The bar did not offer any beer (bottled or draught) and had a very limited liquor/wine selection. The drinks are tiny and served in cocktail glasses regardless of what you get. This place is okay if you're just looking for a crash pad for a night, however it seems to be way overpriced for that. I would absolutely not recommend it for extended stays. The only reason I'm here is because the corporate rate is $109 for the first two nights, however it doubles after that. There's a holiday inn express 10 minutes up the street. If you have the option, stay there instead. read more

Stayed for one night and was overall very pleased with my stay. I was unfamiliar with the area when booking and worried about what kind of hotel we would arrive at. However, the area was fine and the garage right next door made parking super easy. The room was clean, spacious and comfortable. The hotel has a trolley that takes guest to and from Shadows On the River which was very convenient for dinner. We had missed the trolley by a few minutes but the front desk was kind enough to call it back for us. There was a small hiccup when the fire alarm went off at 6:30 in morning but the hotel took care of the situation quickly and efficiently, we were back in our room within 25 minutes. The complimentary breakfast was a great addition, so much better than the toast and dry cereal you get at other hotels. Eggs, potatoes, bacon, pastries, oatmeal, omelets, etc. The service was a little slow with refreshing the water and juices. Although the stay had some negative aspects, the hotel was still one of the cheaper options available in the area making it well worth it for my party and I. read more

Most of our wedding guests stayed at the Poughkeepsie Grand Hotel. The accommodations were comfortable w/ many rooms facing the Hudson River and bridges--beautiful views. The Bridal Suite was spacious, well appointed. All the staff were helpful. Perhaps because we were preparing for the wedding, our rooms were not made up despite vacating them at 1 p.m. The complimentary breakfast was ample, served in a beautiful ballroom. Parking is conveniently adjacent to the hotel. Keisha-Rae was communicative, answered questions patiently and promptly. The front desk dispensed our wedding welcome bags efficiently--four wedding parties that weekend. Our request for adjoining rooms was met after a bit of juggling by the pleasant front desk supervisor. read more

Called in the morning for early check-in and they were very accommodating, but the rest of the stay was downhill from there. There is no valet parking, which is fine, but the parking garage seems barely big enough to accommodate all of their guests. You end up parking on the highest floor and have to take an elevator to the lobby level, walk down a hallway, and take a different elevator back up to your room. The elevators are very slow and I had an incident where the doors did not open and I thought I was stuck. I had to manually press the open door button to find I was not even on the floor I requested. I was staying at this hotel for 2 nights for a weekend wedding. The first night was a Saturday and we arrived back at the hotel after the rehearsal dinner to find the bar open and full of people. The bartending service was good and we had a great time... however, I wish we could say the same about the next night. After the wedding on Sunday we came back to find that the bar was not open... you would think they would want the business having over 20 rooms blocked for this night, but I guess not. The wedding guests figured we could then just all hang out in the hotel lobby area, which is very big, but were told by staff that that was not allowed and we would have to leave and go to our rooms. We then requested that we could rent a conference room, one of the ball rooms that they serve breakfast in, or even a a larger suite for the night so that we could at least still all hang out together as we would not fit in a room. We were told that those arrangements would have had to have been made in advance. When we asked to speak with a manager they told us the managers were asleep and we couldn't speak to them (what!?). Overall, this just put a damper on the weekend. Staff seemed to not care if their guests were happy or not. I would NOT recommend staying at this hotel for any event, but especially not for your wedding. You don't want your night to remember to be ruined by a hotel who simply does not care, nor try. read more

this place was decent but not great, especially for the pricing. When I was there about a month ago, one of the only two elevators werent working, which was really bad because there was like 6 weddings that weekend. people needed to get up and down and there was always a line with alot of waiting for the elevator to come pick you up. Another downside is that there are about maybe 4-5halls there for parties on the bottom floor but there is only 1 bathroom for the men and 1 for the women with about 8 stalls. there was a shit ton of people going in and out of that one womens bathroom downstairs. there should be some sort of fire code for that. i've stayed at a marriot in bellvue, wa that's better priced and nicer then this place. read more

Nice rooms. And friendly staff. Small bar area and free breakfast. Don't forget your credit card. You cannot get past the registration desk without it. read more

Nice hotel. Breakfast was very good. Bartender had major attitude problem.

8 yrs ago we had our wedding and reception here. Then last month my cousin did as well. It was so beautiful. They did a great job catering to every need. The reception was amazing and the food was awesome as well. If you need a venue for anything thing. This is the place to go...for sure!! read more

Stayed here overnight after a wedding reception held here. We had a lovely time with our friends and family and the reception was fine, but this "hotel" could certainly use some improvements to their hospitality. For starters we arrived in the afternoon on a rainy chilly day were told to proceed into the "hotel guest only" parking garage to find it completely full. I'm certain non- overnight guests and guests for the adjacent civic center were using this garage as well. We parked in the municipal lot a decent distance away and carried our luggage and dress clothes in the pouring rain. Once inside the lobby is when someone offered help. The front desk could offer no information as to whether or not my car would be safe in that non-hotel lot and didn't have a solution to their poorly managed parking garage. The room was stuffy and hot. No adjusting the thermostat helped and we resorted to opening a window which also did not help. The bathroom did not smell like it was ever cleaned with any disinfecting product. Towels were small, discolored and threadbare. Went to shower in the morning and found a previous guest's used bar of soap with hair on it sitting conspicuously in the corner where one could not miss it if they were cleaning. Grossed me out! What else had never been cleaned in this room? Check-out is at 11am but a housekeeper was banging down the door at 9am and was getting ready to bust in on me getting dressed because I didn't answer quickly enough. This place seems like an assembly line churning guests and functions in and out with no particular care or flair for the small details that make one feel like guests. read more

This hotel is ridiculous. I was staying here after a wedding. They shut down the bar area before our wedding was over. No after party no accommodation to fix the problem. This place is a joke and too expensive for their own good. The room was nice. But the customer service sucks! read more

Friendly staff. There was a wedding while my wife and I stayed there, but the lady who checked me in was nice enough to put my wife and I far away from the wedding guests. Free breakfast was decent. I would've stuck with 3 stars, but the complimentary van ride they gave us to and from my reservations to the Culinary Institute of America was a nice bonus. Also, hotel is in an excellent location. Easy to get to from Metro North, and easy to walk around town from. read more

We attended a wedding reception this past weekend ( Smith/Folts). I have been in Executive Management for over 20 years and was amazed what we experienced. The food was fantastic, the atmosphere was elegant. We had Cheo serving our table, as well as others, and we lacked for nothing. He was attentive, gracious and the interaction was great. As I watched Cheo , and the rest of the team, I said to myself I wish I had these people working for me. You are to be commended for a beautiful setting as a fantastic staff. read more

Stayed there 2 nights. Completely overpriced. Garage is like a third world setting. Did not feel safe. Room was outdated. Thermostat is impossible to control. TV is missing Fox News, CBS, ESPN and some other channels. Cites "Weak Signal" but found out it has been that way for months. Bar is nice but outrageous prices with no music. Included breakfast buffet that was in large ballroom with large tables so that you sit with other people. Coffee was lukewarm. Eggs, etc., was fairly standard. For the price they charge, it's a rip off. Will NEVER stay there again. read more

The "grandest" hotel in Poughkeepsie which is not saying much. Small bar and restaurant area in the lobby. Rooms are good size and bathrooms and sheets clean. Amenities are sparse. Toilet tissue and tissues need to be upgraded! Staff is so so, depends who you see at front desk. Some are attentive, some not so much. Attached garage which is a big bonus. Perfect for an overnight on a business trip. read more

From the outside the Poughkeepsie Grand Hotel doesn't look very appealing. I remember thinking when we were approaching- this is it? But as soon as you walk in the door that feeling changes. The atmosphere is very elegant. The concierge team was very sweet as my man and I were checking in for the night for a wedding down by the water. The elevators were quick and nicely decorated. The hallways were your typical hotel hallways. But the room situation was not good. We stayed on the 8th floor and we were expecting to walk into a nice COOL room because it was ridiculously hot outside. But when we opened the door warm air rushed out at us, which surprised me because the air was on full blast when we got there. We tried to mess with the thermostat but it was as low as it could possibly go. I asked a friend who had stayed there the night before and she said that was the way her room felt too and it didn't start to cool down until the following afternoon (which how does that help we would be gone within that time frame). The bed in the room was 4 post which would have been nice if it wasn't crazy squeaky any time you moved a muscle. Though the bed was very comfy. The bathroom door did not have a lock on it, and there were 2 toilet paper rolls that had barely any toilet paper on them. When we got back from the wedding festivities we called the front desk to bring us up some more and they said we would have to go down to get it ourselves which was annoying because we were already ready for bed. The bar body soap smelled awful, and the towels seemed even smaller than the hotel towels I'm used too. Finally around 7 am we heard a knock on the door, and when we answered no one said anything so we figured they had the wrong room, but then someone actually came into our room! I assume it was the housekeeper, but are you kidding me? Clearly we are still in bed sleeping, and you don't answer me when I ask who is there, so you come in? All in all it was an okay hotel to stay I as a wedding guest but I would not go there again. read more

We stayed here for two nights in June. The hotel experience was not good. Only one elevator was working which made for lengthy waits and missed trips. The hotel looked like it hasnt been updated since 1982. Talking with another patron the hotel has been going through several months of renovations. The only positive to the stay was a good breakfast spread each morning. read more

Decent hotel but clearly in need of renovation and maintenance which is actively occurring. Currently there is only one functioning elevator but the second one is being repaired. The complimentary buffet breakfast is excellent! The staff are friendly and very helpful. The rooms are barely satisfactory for a hotel with these prices. read more

The customer service that was displayed by staff members took away all the credit that the beautiful venue and delicious food established. Not only did the bar tender speak to my mother in a condescending tone, referring to her as "sweetie," but another server interrupted a conversation to tell my father that my sister was being rude (which was said in front of another guest as an attempt to embarrass him and was also untrue). It is a shame that such a beautiful event should be ruined by such unprofessional people. If you do plan to hold an event here, I advise you to request that the blonde bar tender with the gaudy fake nails and 80s hair style is not on staff, and the same request for the red headed "manager" whose insults to the Grand's guests are far above his pay grade. read more

Having our wedding at the Poughkeepsie Grand was one of the best decisions we made in regards to the wedding. It was affordable, and the service was out of this world. The planning process with Whitney went so smoothly and she was always available to answer any questions I had. She went above and beyond to make sure our wedding went beautifully. Everything went so smoothly the day of, My bridesmaids and I got ready at the grand. They brought our breakfast in promptly and the Regency Suite was beautiful. During the reception our maître d' Sarah was wonderful, she was so polite and guests told us all night how attentive she was to not only us, but the entire room. She made sure to go around and ask guests if they need anything and if they were having a nice time. The head tables waiter Anthony was a crowd favorite. The bridesmaids all loved him and he did a fantastic job making sure everyone was well taken care of. The food was so good!! It was absolutely delicious and all my guests could not stop raving about it! I can not say enough nice things about the staff at the grand, from the front desk, to the wedding coordinators and the wait staff everyone was WONDERFUL! My favorite thing about having my wedding at the grand was that I had nothing to worry about, the staff there made sure that everything went perfect. At the end of the night, when I was walking around saying goodbye to the guests, they packed everything up onto our cart, and waited patiently to take us up to our beautiful suite, with a lovely river view. Our wedding was the best day of our life, and the grand played a huge role in that. Thank you all so much!! read more

We held a key training session yesterday at the Grand Hotel. The service was excellent.

My friend and I arrived to hotel on August 19th at 10 pm for a telephoned called in reservation for 1-night, $245.00 (we had called earlier in the day for a late checkin and was told that the room would be held) after enjoying some sites in the area, at 10pm we were met with the reception of Vivian, Supervisor. Not a positive reception. She requested the usual checkin ID & Credit Card/Debit Card and both were provided. This is where the problem began. Vivian stated that the debit card provided would be charged $245.55 + an additional hold of approximately $200 additionally as we were using a debit card. And also told that hold may be held up to 15 days. We told her that was excessive and that the card would not hold all of that and what other options were there. We were tired, it was late and we wanted to rest. She said there were no other options. She would need to take the full amount on the card and if that was not available maybe we could find another hotel. Absolutely horrible service! We asked to speak to a Manager she said there was no one we could speak to, that that was their policy. She then said I can call in the area for you another hotel. We said in our search in finding a hotel when we made the reservation, there was no vacancies and they were the only hotel with availability. She proceeded to call local hotels with no avail. We asked her, could she accept the cash for the room and the deposit on card, she said no! She said she could cancel our reservation and not charge a nights cancellation fee. She was not trying to help us travelers from the city, she was not trying to accommodate us and when we asked multiple times for assistance from a manager or another staffer, she denied our request. She was not helpful, not pleasant, but we eventually reasoned with her to let us pay the full cost of the room in cash and to hold the deposit on the debit card. So be Debit Card aware. The hotel sent the confirmation and policy terms days late after I reserved the room. Vivian, the Supervisor is not customer friendly, beware! A 1-night stay is overpriced. The good news is the parking is inclusive and the full breakfast was plentiful and tasty. Very disatified with the debit card policy, and was not verbally told that on my telephone call to the hotel to reserve the room. Will not go again and will pass the negative word! read more

I cannot say enough about the experience we had here. The Poughkeepsie Grand Hotel went above and beyond and blew our expectations out of the water on our wedding day. Every single staff member we encountered, from the front desk check in crew, the servers, our bartenders, our maitre d', Cheo and our wedding coordinator, Michelle were phenomenal !!! Our food was delicious , our wedding suite was incredible (brides, take advantage of the jacuzzi after a long night of dancing in a heavy wedding dress ... felt incredibly soothing !) and every detail was perfect. There were 2 other weddings going on that night , and you'd never even know it by the level of organization that goes on there. The best part is , you don't have to travel anywhere after your day! They just walk you right upstairs to your gorgeous wedding suite. The Poughkeepsie Grand Hotel made all of our wedding dreams come true !! read more

My husband and I recently stayed at the hotel for a wedding. The service was good, in fact I was in the wedding party and my husband was running late so the GM upgraded our room to a suite. The wedding was lovely and staff was attentive, but that should be expected for an event like this. The hotel itself was quite dated and drab and the rooms were very disappointing, even though we were upgraded to a suite. The wallpaper was literally peeling at the seems and the first layer of window treatments were vinyl and were riddled with holes - they were disgusting. They were covered up by a second layer of curtains to try and make the room look more luxurious I suppose, but the cover up just made me uneasy about what else they were hiding. The sheets were poor quality and scratchy. My husband described them as feeling like he was sleeping on paper towels. When I came into the room after the wedding I was surprised to find out that I had to go down the hall to the vending machine if I wanted water. Even budget hotels offer complimentary water bottles in their rooms. For the price that would normally be charged for this "luxury suite" it wouldn't be unreasonable to provide complimentary water to the guests. Breakfast the following morning was edible, but certainly not anything to rave about. If I wasn't meeting up with the rest of the wedding party I would've skipped the free breakfast and happily paid for something in one of the areas well known eateries. I wouldn't pay to stay at this hotel unless I was addending an event here and it was for pure convenience. There are far better options in the area in the same price range. read more

stayed here last night. in town for a wedding. the hotel was spotless, very updated, and the staff at the front desk was lovely. would absolutely stay here again. read more