Absolutely terrible; do not use this firm. Non-responsive, leaves open houses early, poor…read moremarketing and overall unprofessional realty group.

Very sad to work with Lisa Jones and she is the owner, setting the tone…read more We worked with her and her client, bent over backwards in final inspection clients stuff all over the place not clean at all. Lisa said she would ensure the house was clean. Well I returned from church camp to find the house not ready to move in. Very dirty, trampoline and large TV still at the house. Floors a mess and now I can't move in pushing my deadlines all back- again. She does not honor her words, very shady realtor.

Debbie is awesome!…read more This was our first time, and Debbie was very knowledgeable of the North Phoenix area. She would find time in our schedule to help us find the right home, and give professional advice. The only negative (and nothing against her personally) is I would use your own home inspector. Ours took less than an hour and a half and still charged what others do (although time isn't everything, it's something) Would definitely recommend! Thanks Debbie!

Moving for elderly people can be one of the most difficult and emotional experiences. My…read moremother-in-law recently moved into a wonderful independent living community but 20-some-odd years of life in her Anthem home came with its challenges. As they moved out, Debbie rose to the occasion with cleaners, content removal, and landscaping with her list of professionals. Her primary goal, in this case, is to represent the buyer, give them a dose of reality and prepare their home for the best selling scenario. We highly recommend her and appreciate her high level of professionalism, and in this instance, her deep compassion for those who are going through a difficult transition. Bravo!!!

Selling a home is stressful, especially in a challenging market, but David and Kirsten Myers made…read morethe process far easier than we expected. What impressed us most was their dependability. No matter when we reached out with a question or concern, they responded quickly and kept us informed every step of the way. They didn't just list our home and wait for results--they were actively involved throughout the process, always looking for ways to help us move forward. Their knowledge and guidance helped us sell our home in a reasonable amount of time, and their support gave us confidence during an important life transition. Beyond being excellent realtors, David and Kirsten are genuinely kind, caring people who take their clients seriously. We always felt like we had trusted partners in our corner. If you're looking for professionals who are knowledgeable, reliable, and truly invested in helping you succeed, we highly recommend David and Kirsten Myers.

My wife Katie and I had a fantastic experience buying our home with David and Kirsten. They were…read moreeasy to talk to, quick to answer questions, and made the process stress free. We have referred friends and family to them and everyone has had the same great results. Even years later, they are still our first call for anything home related. Professional, reliable, and genuinely good people.

Garrett played a key role in helping us purchase our first home. Throughout the process, Garrett…read morekept us informed with market updates, promptly shared new listings, and arranged virtual tours whenever we couldn't be there in person. When we finally found the right home, we faced strong competition from other buyers. Garrett remained proactive, strategic, and dedicated every step of the way, ultimately helping us secure the contact. We couldn't have asked for a better guide through our first home-buying journey.

Garrett was instrumental in helping us purchase our first home. Since I was relocating from…read moreCalifornia, I had to search for houses in Arizona while still living out of state. Garrett kept me updated with market insights and new listings, and he even arranged video tours when I couldn't travel. We eventually found the perfect home, and despite heavy competition, Garrett stayed persistent and made sure we secured the contract.

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

I was impressed with the realtors quick response and availability to show us a home. However after…read moremaking an offer on a rental home, we never received a call back with an answer. Just dropped at that point. Guess they are too busy to follow through with their potential customers. Sad!

I am so impressed with Jacqueline at Phantom Realty. She helped us find the perfect home! She…read morequickly identified what we were looking for after looking at a few homes. She is very detailed oriented and ensured the paperwork was accurate and identified any potential issues. She was very responsive and always got right back to us on any questions. She is very personable and fun to be around. She was there through the whole process to the end; including her very knowledgeable husband Hans who ensured the home inspection was thoroughly completed and noted any major concerns. I would highly recommend Jacqueline for buying or selling a home.

Kathleen has been and continues to be a professional guide in support of our Realestate needs and…read morecontinues to guide and support us on our Arizona adventures. We very much appreciate her help in all facets through our recent upgrade of our residence. We have already recommended her services to others.

Kathleen Ticknor was purchasing a 2nd home in Arizona and she was awesome from the beginning to the…read moreend of my purchase. I would highly recommend her as your realtor.

Buying a house is a huge investment for most people. It is a good idea to put some thought into who…read moreyou select to be your realtor. We have worked with Kimberly twice now and would definitely call her again if we decided to move. There are so many new challenges in today's market. Kimberly does a great job at finding what you want and closing the deal. I know I can rely on her to work for my best interests in my absence. She has a huge amount of experience and surrounds herself with great talent. We are very happy we called Kimberly and we think you will too.

I needed a market evaluation done and they got one for me the next day…read more Great service.