PPM manages our vacation rental property in Durango, CO and I only have great things to say about…read morethe service and attention we've received from Victor and Ed. PPM is privately owned, run like a professional, friendly company should be and they are very efficient under all situations. I'm very pleased with the immediate attention I receive and how thorough they are. My experience has been great and I would highly recommend Professional Property Managers to anyone!

From the owner: - Management of Retail Shopping Centers. - Second Home…read moreCare-take Services. - Single and Multiple Residential Rental. - Full Service Real Estate Brokerage. - All Services offered on an "a la carte" basis. PPM is a father/son owned and operated business providing multi-faceted service for your building or home. (Any property management service requiring a Colorado Real Estate Broker license is provided by Ed as an independent real estate broker dba "Trusted Hand Realty". Ed and Victor bring years of real estate experience to the table. The business has been in operation for 4 years. Ed is a retired real estate attorney who relocated to Colorado to partner with his son, Victor. Victor is owner/operator of AVL Property Maintenance, Inc., a successful landscape and snow removal business.

My husband and I listed our town home with DPM for many years and we were never happy with Kerry…read moreand her work ethic. Not only was she difficult to get in touch with, (we once waited for over an hour at her office for her to show up to work...in the morning, on a weekday), but she was never friendly or enjoyable to work with. The cleaning service she uses is horrible, and her fee is extremely high, considering the amount of work she actually does. Perhaps we weren't "important" enough for her to actually do the job we were paying her to do, or maybe she just didn't like us; either way, this is a company I would avoid at all costs. We finally ended our relationship with her after my husband discovered that our town home wasn't actually listed anywhere on her website, yet she was still charging us a $50 per month fee to simply do that. She did refund the money, but only after we complained about it (and giving the excuse that she needed "more info", which is bull. She had been responsible for our rental for years and we have proof that the last email sent to her explicitly instructed her to put it up for rent with the information she already had). In today's world a property manager is almost as obsolete as a travel agent, especially one who does nothing but take your money and act rude and unprofessional. She was only consistent with one thing; making us feel like we were putting her out every time we asked her to do anything regarding our rental. If I could give zero stars, I would have. I'm a business owner too, and there's absolutely no way I could stay in business if I treated my customers as badly as Durango Property Management.

The least helpful property management ever! Will not rent to anyone with a certain breed of dog,…read morewhen you ask for information, or suggestions, or that you can obtain liability insurance, and sweet reviews from the vet on your dog. NOTHING! Can't even take the time to give information on another agency, knowing we are new to town. Thanks for nothing!!

Did not have a good experience dealing with this business. Unprofessional when it comes to customer…read moreservice. Does not take any responsibility if you have complaints and actually wrongs the client along with untrue accusations. We are a group of hard working professionals who paid a lot of $ for a large rental property in which we took very good care of and did not deserve to be treated disrespectfully. I am posting this review soly about the rental business itself, although it all began with some complaints about the actual rental property in which I will post a sperate review.

If I could give no stars I would. We had a horrible experience with this company and their…read moreproperty. The property manager was always out of town. instead of managing the property she would forward our service requests to the owner. They did not give us an official notice to vacate and then even though Colorado law states that they have to offer the rental back to the prior tenants if they were going to kick you out for repairs they listed it on Zillow for like 5 hours and then took it down. Talk about sleezy, they also lied about the property and it's pre existing conditions keeping every penny of the deposit. Do not rent from any of their properties. They are scammers and will not fix any issues and then blame you for it upon move out. Seems we are not the only ones as there are many 1 star reviews. Wish I would have known and hope that this saves someone else from a horrible experience.

I worked with AREM property management company for over two years…read moreas a board member of Copperhead Camp HOA. AREM has integrity and follows the strict regulations set up by the state to protect HOA's. The office is conveniently located in town with an actual person out front to assist you if you prefer to make payments in person. I would use AREM as my property management company if I ever need such a service.

Extreme Negligence and an Absolutely Horrible Experience…read more If I could give AREM Property Management zero stars, I would. My experience with AREM was not simply a case of poor customer service or a maintenance request taking too long. I spent approximately eight months living in an apartment with serious mold and water-related problems that were not adequately addressed, while having nowhere else to go and no financial means to simply move out. My father and I were essentially stuck living in those conditions because we had no alternative. There were repeated problems with water intrusion and attempts at remediation, yet the underlying issues continued. At one point, the bathroom ceiling leaked again despite previous attempts to address the problem. I documented the conditions, communicated with management, and repeatedly tried to get the situation taken seriously. Instead of being able to simply leave an unsafe living environment, I had to continue paying rent and living there because I could not afford to relocate. Imagine knowing there are serious problems with the place you're living in, wanting desperately to get out, and realizing you literally have nowhere else to go. That is what this situation became. I spent significant amounts of my own money on testing, documentation, temporary solutions, and trying to establish evidence of what was happening. I spent countless hours communicating with management and trying to get the situation resolved. Eventually, I had to seek outside legal assistance just to get help dealing with the situation and obtaining a release from my lease without penalty. And even after everything that happened, I was left dealing with the financial consequences of having paid rent for approximately eight months while living in conditions I believe should never have been allowed to continue. This wasn't a minor maintenance issue. This wasn't a situation where I simply didn't like the way management handled a repair. My father and I were left living in poor conditions for months because we had no practical means of escaping the situation. A property management company has a fundamental responsibility to maintain safe, habitable housing and to respond appropriately when serious water and mold problems are reported. In my experience, AREM failed to meet that responsibility. I have documentation supporting my experience, including photographs, videos, communications, testing records, remediation documentation, and financial records. The most upsetting part is that this could have been handled differently. Problems can happen in any building. What matters is how management responds when those problems become serious. In my experience, AREM's response left my father and me dealing with the consequences for months. I would strongly advise prospective tenants to thoroughly research AREM and specifically ask how they handle serious mold, water intrusion, habitability issues, tenant displacement or inability to relocate, and reimbursement for rent paid during periods when a property cannot reasonably be considered habitable. One star is generous.

Katherine was terrific. She was able to develop and implement a plan to move my property. 10/10…read morewould use again. Went above and beyond to get the deal done. She is a valuable source of information and cannot say enough great things about her. -rh

In my very first phone call with Katherine she asked really thoughtful questions so she could learn…read moremore about our way of life and how our home could suit that. We were out-of-town buyers and Katherine stepped up to be our eyes and ears on the ground, connecting us with all the businesses we needed to make our purchase (including but not limited to home inspector, contractor, water rights attorney, we'll services). Katherine is meticulous, attentive and ethical. She has gone above and beyond to help us at every part of our search.

Beware...... Lisa was the selling agent for a home we painted. After finishing the job and it had…read moreinspections escrow money was not released to cover the outstanding bill. We had to put a lein on the new home owners because she took her pay and ran left the new home owners the bill. I would suggest a different agent because she pulled a scam!! I would give zero stars

For the worst service just ask Renee. She was late to her appointment and knew nothing of the…read moreproperty she was showing us. When she she arrived she raised her hands up and said "well...here it is" and then after that could not answer one question concerning it. Everything, including the property profile was "back at the office". There were only two things she needed to check on for us and we never heard back from her. After two days we tried calling then texting and still no reply. People like Renee McAliney are what give real estate agents a bad name. If there were a lower score than one star we would have chosen it. If you want to save your time and frustration contact someone who cares and is not just looking to fall into a deal through luck and hope.

This is by far the worst rental company ever! I have lived im my house for almost a year and they…read morenever fix anything on time, like our toilet that over flows ever month into our living room. They have horrible manners and when you talk to them on the phone they laugh at you and are condescending and extremely rude and nasty. It has been a living hell working with them and i cant wait to get out of this place. what ever you do dont rent from them!

Worst rental experience of my life…read more The word, SLUMLORD comes to mind. Expect to be treated horribly. The entire staff is condescending, rude, and very hostile. In particular, Caroni Adams is one of the worst people I have ever had the displeasure of doing business with. It is my personal opinion that she actually gets some sort of sick satisfaction from the terrible way she treats people. The Property Manager will do virtually nothing to hold up their end of the lease and their responsibilities as a landlord. Expect no repairs and no maintenance. Also be prepared because they love to show up for surprise "inspections" which they will claim they gave notice for when they did not. Furthermore, they will try to charge you for things that were wrong with the place before you even moved in. Document and photograph EVERYTHING if you are desperate enough to rent from these people. It was the only thing that saved me from them stealing my deposit. Expect to have to fight for every penny owed to you.

7/9/26 update to Jenna's response: Your responses to all of your Yelp! reviews come off as…read moreargumentative. I understand that technical issues happen. My concern wasn't the issue itself, it was the initial response. When I first contacted your office, I was essentially told, "It shows as posted on our end, so we don't know what to tell you." I would have appreciated hearing that the issue would be investigated right away, especially since enough time had already passed. Also, when a customer provides feedback, the appropriate response is to thank them, acknowledge their concerns, and let them know you'll take the feedback into consideration, rather than continuing to defend how the situation was handled. It's not professional and it's not a good look.

I booked to stay here as it was noted to be pet friendly and the property management never…read morementioned anything beyond the requirement of the dog to be leashed outside and the $100 pet fee. Upon further documentation their pet policy states that pets are not allowed on the furniture and in certain rooms etc. this is not a pet friendly place, and when I called to ask about it their staff was very rude. If you are pet tolerant or have further restrictions this should be available within your listing and not after someone books and has to make further agreements to.