When I visited the first time, I asked to have a look at the kennel (or a comparable sized one) in…read morewhich Phoebe was going to be staying. For some reason (maybe she - the front desk receptionist - told me it was because they were being cleaned? I can't exactly remember.). I was not able to check them out. This second time, when picking up Phoebe, a new customer came in and someone - whom I supposed was the owner of BB&B - took her right back without question. It may not be their general operating procedure, as it is with many other boarding kennels; but, I was told that we would be sent a photo of her on her first five-day visit. In fact, they offered. That didn't happen. It's not something that I expect from a kennel; but, more and more kennels are sending daily updates via a photo or two showing pets playing or just having a good time. I think it's a great way to reassure pet owners that their pets are comfortable while owners are gone. On this second visit, I reminded them that they never provided me with a photo for the first visit; and, I was assured that it would happen this time. Again, it didn't happen. I left 12 Wuffes (hip/joint supplements) for six days with instructions that she was to receive two per day. (Even left two extra just in case we didn't get back as scheduled). Out of the twelve, 10 were returned. This means that they were given to Phoebe only one day. NOT ACCEPTABLE. I was trying to really like this place. With both a five-night and a six-night visit, boarding isn't cheap. And, I certainly don't mind paying for it, but, when it comes to my pets when I'm not able to be around them, it is comforting to know that they are in a safe, comfortable place where their health needs are being met by staff, especially when provided with meds and instructions. Just reviewed my online invoice to find that I WAS CHARGED $9.90 FOR PLAYTIME THAT I DID NOT REQUEST. I had earned free pool time. I figured, as did another reviewer of BB&B, that since most kennels allow dogs to be given socialization time, that this place would work that way as well, but, apparently that is NOT the policy here. I do a lot of traveling, but afraid I'll have to find a different kennel boarding option from here on out.

This was my first time having my dogs groomed with this place and I will not return…read more The absolute worst part is that they groomed my dog's fur so incredibly short under his tail that he has HORRIFIC razor burn, to the point of it being extremely SWOLLEN and INFLAMED. He has not eaten or drank in two days since his appointment, and has been throwing up. He is flinching each time we pet and check his body, which everytime we inspect his body we see MULTIPLE other areas where his skin was cut or fur so short all you see is his irritated skin. Ended up taking him to the vet and he has an infection, was out on antibiotics and steroids.

My dog was severely injured at their day care. She broke her Femur. Emergency surgery was needed…read more I called and asked them to review video and see how this had happened. No video shows incident. They also claim no responsibility to injury and I'm left with a very hefty medical bill. Pet owners need to be aware that this place and possibly others will leave you with just a "Sorry that this happened"!response if your dog is injured. If I can give this place 5 negative stars I would. This is total negligence and irresponsibility on their part. I believe they care more about taking your Benjamin's than caring for your Bengie!

We took our Golden to The Groom Room and specifically told them to NOT shave him. I did want him…read moretrimmed up all over. I picked a level 5 but the owner talked me into a level 4 since it'll be easier to manage the shedding with. When I called and made the appointment, I told the lady I did not want him shaved or cut too short. When I arrived I told the lady 4 times that: 1. I've never had a dog groomed before so a professional recommendation would be appreciated. 2. Do not shave MY DOG!!! I want to keep him longer just trim all the wispy hairs up and give him an GOLDEN CUT. I kid you not... I picked him up and he is SHAVED!!! All but his tail was touched. I was at a loss of words. We called after I got home and now the owner is arguing with us and refuses to believe he really is that short. She also told me it was MY fault because I "pointed" at the board when the cut lengths. As a professional... would you advise if cuts were against what the customer asked for? Wouldn't you guide them in something that's new to them but THEIR PROFESSION?!? I will never return and will forever warn people about the incompetence running wild through this facility. His undercoat has been damaged. His hair texture has completely changed. His coat doesn't grown back in curly anyone (my favorite part and the whole reason I don't want him shaved). Our vet advised us, it won't ever grow back the same and will take at least two years to fix the damage they caused. This is your warning- do yourself a favor and STAY FAR AWAY!!!

I'm not certain that they appreciated the needs of my Frenchie. After the visit, she had lots of…read moreshedding hair that should have been removed as part of the grooming process.

We have taken our dogs here for grooming and boarding for years and have absolutely love it. One of…read moreour dogs has social anxiety and always gets out happy to go into this place. The owners are incredible with animals and are always so friendly and helpful.

Bring a lunch because you'll be waiting a looooong time. I tried using the online chat with Emily,…read morebut the response time was terrible. I got an email confirming a 4 PM appointment, and Emily, the same person from the phone and chat, told me to bring Manny a GSD in. At 4 PM, they took us to a room where we spoke to a tech, who said someone would be with us shortly. She came back to look at him and asked if we wanted an X-ray for $175 (still no vet yet) or a physical from the doctor. We chose the physical, and she said the doctor would be in soon. By 5:21, she returned to apologize, saying there's only one doctor for 10 rooms. Can you say greed? We turned around and left. The waiting room still had 10 people trying to get into one of those rooms. I don't care how many doctors or rooms you have; that's your problem. If they told me to be there at 1 AM, I'd be on time. I'd heard good things in the past, which is why I chose this place, but now that they're in the big new building, their service is going downhill. Word will get around, just like in other reviews I've seen. Terrible service!

Brought my kitten in for a severe dog bite to the face at about 830 at night, they check him in and…read morekeep him overnight to monitor and stabilize. The dr wasnt sure how to proceed since his nasal bone was snapped off and looked like nasal tissue could be damaged so he'd probably need some kind of surgery. They give me a quote on how much itll be for overnight with 200 deposit and the rest is due tomorrow. A technician tells me theyll call around 8-9 for an update. Next morning comes and no call, I call at 950 for an update. Kitten is ok, eating and drinking and I will get a call later about the next step for his face. At 1120 im in town, swing by to pay for the overnight charge they said would be due today. Theres some confusion, i dont have to pay yet and shes quoting me a higher amount than they said the highest total would be last night. I talk to a technician and she shows me my kitten. They had gone ahead and removed the broken bone and she said the dr had just got in and would call me about what to do next. And I leave. I call again at 3 because no word from anyone. The receptionist says the dr just got in and she'll call me later. My boyfriend then calls them for answers. And about 30 minutes after he called them, they tell me to come pick up the kitten. I get up there, they charge me what they said they would last night, a technician visits me about the meds they gave him and explains they had tacked down part his nose skin and to bring him in for an update visit. After that long of having him, they send him home like this. I showed my mom and she told me he should be taken to the vet. Yes he should, just not this one.

They do a good job with my Quaker parrot's beak trim sand handle him well, the staff is friendly…read moretoo.

They were wonderful in taking Care of my Abby!' Very kind…read moreand understanding during our difficult time!!

Had our physical with Dr. Twomey recently. Excited to say he's HEALTHIER this year than last!!!…read more No doubt thanks to the wonderful care they've given. Thank you for all you do!

We live outside of LA, California is and were in town visiting for my father-in-law's retirement…read morefrom his church. We brought our puppy Champ with us. He had just had his second round of the three rounds of vaccinations at our Vet back home. He wasn't acting right so I took him to the Vet Hospital in town -south end of town - and he tested for Parvo. We were obviously concerned and after a night's stay at the Emergency Vet hospital we took him to Shelley Drive. My meme had taken her dogs there when I was a kid and would visit her from Dallas. They took amazing care of Champ and he has made a full recovery! My wife picked him up today and sent me pictures of him as I'm back in California. Thanks you so much Shelley Drive! You are amazing and have obviously been caring for my family's animals for decades now in one way or another! I'm still shocked at the price....I never would have thought that you would have refunded money from my deposit after all you did for Champ!

Karen is terrific with our dogs! The dogs are happy to be at her house and well taken care of!read more

Everything went well clean environment, friendly staff my pets were very happy. I highly recommend…read more New phone number 903-284-0657