I was going to let my experience go but since the Clinic decided to send us a certified letter in…read morethe mail stating they will no longer see my dog (even though we didn't plan to come back and they had to have known that as we collected our records) My 5 year old German Shepherd had a large bump that came and went, hair lost and grown back, scabbed then healed for almost 2 years. The first year we were in Austin and saw the vet many times, and sent emails with photos many times in between, Dr. Erlandson had those records. It was well recorded I believed it was a Mast Cell Tumor. We are extremely diligent in our pets health, having lost a dog of unknown reasons that same year this started we were even more diligent. When we moved back to Tyler this clinic was highly suggested. I brought her in February 2024, starting then at South Tyler Animal Clinic in her notes its noted I believed it was Mast Cell Tumor (on top of the year befores records from Austin) I asked to have her cut open to test or check for foreign objects, I was consistently told that wasn't needed. Our dog was brought in multiple times, all of course an added expense and no resolve. End of January 2025 the mass was angrier than ever and not going away, they aspirated the mass and guess what it was Mast Cell Tumor! No apologies or any sign of sympathy for the fact it's what I said all along. Luckily it came back the lowest grade but that's not the point. There is still a possibility of it coming back or having spread without us knowing yet. Obviously our main concern is my dogs health and the fact Cancer was festering in her body for almost 2 years. The cost of repeated vet visits is also a major one. We then paid for an extremely expensive surgery, they of course upselled a teeth cleaning, we agreed, she calls and says they didn't have time to complete that during surgery and the bill miraculously came out to be just about the same. I have not been rude to the staff or Vet, I have not threatened a bad review or reporting the negligence to Vet board, we even didn't complain about the surgery bill. The only complaint I made was for one of the final checkup cost as she had been in for the same undiagnosed problem many times, and that's when they finally diagnosed her, they took about $80 off that visit. The vet didn't even call and checkup on my dog at any point after surgery which is unusual as in the past vets have called to checkup on minor visits. I do not want to speak ill of the clinic as a whole because others like it here, I found techs to be amazing with my skiddish dog, also I have no idea how much control each vet has. I would not suggest Dr. Megan Erlandson, maybe there is a reason she has one of the few other negative reviews at this Clinic regarding diagnosis and bed side manner, she is a younger vet who hopefully can learn from this.

We love this place! They treat our baby like a king. Super friendly and knowledgeable staff. This…read moreclinic provides global care to our sweet elder yorkie, from grooming to all means of health care. We are never disappointed with their service. Pro tip: Walter at the front desk is an exceptional employee.

Professional. They got us an appointment real quick, though it was our first visit…read more Friendly staff & vet. Average pricing for Vet visit but not as steep as some. A job well done. Good size waiting room. Lots of seating. Wait time to be seen could've been better. However, we appreciated not being rushed in & rushed out of appointment.

Terrible. Took a sick cat in ( who had been in in last 2months for neuter shots exam). He was…read moreclearly in distress and they asked if I had an appointment. I did not. Never had appointment in my life for a pet that needed immediate attention. They told me "well you can drop off for a few of $75 and we will work in". Then proceeding to tell me if he needed euthanasia it would be about $350 for everything. Will never ever recommend or go back. No compassion. You really think I'm going to leave my pet with you to stick in a cage to die alone while waiting for you to work in. Shame on your practice and lack of caring! I took him home to find someone else. He died within an hour!!!!

Huge shoutout and heartfelt thanks to Lavender Hill Farm Pet Resort for taking such incredible care…read moreof our sweet pup while we were on vacation! We loved getting the daily updates and adorable photos--it gave us so much peace of mind while we were away. It was so heartwarming to see Honey making new friends, playing with other dogs, and just truly enjoying herself. Thank you for treating her like part of your family and creating such a fun, safe, and social environment. We're so grateful for the love and attention you gave her! If anyone is looking for a trustworthy and caring place for their pup, we can't recommend Lavender Hill Farms enough!

Our dog, Sheeba did wonderful while being boarded here. We loved that we got a daily report on how…read moreshe was doing, which eased our minds while we were gone. The facility is very clean and you can tell that the animals are well taken care of. We would definitely recommend Lavender Hill to others.

I'm not certain that they appreciated the needs of my Frenchie. After the visit, she had lots of…read moreshedding hair that should have been removed as part of the grooming process.

We have taken our dogs here for grooming and boarding for years and have absolutely love it. One of…read moreour dogs has social anxiety and always gets out happy to go into this place. The owners are incredible with animals and are always so friendly and helpful.

It's straight up hustle mode here…read more This place is solely about profit and on top of that they do not respect your time! They tried to hit us with an 800$+ bill for shots and an ear treatment for yeast. It's definitely a wallet hustle place. They're definitely coming for every dime and they want you to for SURE come back for follow up visits that can ONLY be done here. (We live out of town) Straight up BS. And we had an appointment at 2 and didn't get seen until 3:20.

Amazing care, focus and staff. Not pushy on upsells, very informative. Went because I needed care…read moreon a Saturday and they were open. Will be moving all my pets here for all general care, and I live 45 mins away! That's how great they were.

My doggie LOVES it there. He has no "friends" at home and attendants said he played with his…read morebuddies in the open yard until pooped out! He's happy when I leave him--no anxiety and runs to the door for the play area. They are the best! used any times and never smelled like other kennels--always clean.

My dog loves going here for daycare or boarding. The facility is top notch and the staff takes…read moregreat care of my dog. He always runs to the door when I drop him off, and falls asleep early that evening. They wear him out which is much needed since he's an energetic puppy!

DO NOT BOARD YOUR PET HERE -- NEGLIGENT AND TRAUMATIZING EXPERIENCE…read more If you care even remotely about the wellbeing of your pet, do not leave them at this facility. We boarded our healthy, happy cat here for just four days, and what we got back was a traumatized animal who needed emergency medical care, he didn't even look or act like himself -- he was severely dehydrated, lethargic, not eating, not drinking, not going to the bathroom, major vomiting, and had glassy eyes. He was clearly not fed, given water, or cared for properly. Once we picked him up, alarm bells were going off and immediately I said to my partner "what's going on, what happened to him?!" And the moment we got home he was guzzling water from his water bowl, a clear sign of dehydration. We had to take him to the vet multiple times, where he received IV fluids, a steroid shot, GI meds, x-rays, and an ultrasound. The symptoms pointed to acute stress and neglect -- all developed during his short stay at this facility. When we confronted them, they clearly didn't want to hear our story. The level of "we don't care" was off the charts. The very first thing they said to us was "oh just give us the vet bill, we'll take care of it." Which raised concern - we never asked them for this. Then they said they'd try to find out info from whoever watched our cat those days, but they never followed up like they said they would. Instead, they cut us a check (which we didn't even ask for) -- just to get rid of us. No questions about what happened. No concern. No apology. Just a silent attempt to sweep this under the rug. Once they gave us a check I thought for sure the owner would reach out and ask us about our experience, but Wendy never did. One of the girls that worked there said she's not really involved in running her business (Wendy the owner lives out of state, btw). We trusted them with a member of our family, and what we got in return was negligence, evasiveness, and a massive vet bill (to be transparent, their check covered half, we spent over a thousand out of pocket b/c our cat had to go back multiple times - all worth it but wouldn't wish this on our worst enemy). This isn't just a bad review -- this is a WARNING. Do not risk your pet's health by boarding them here. Zero stars if I could.

Horrible customer service. Gross, dusty facility. Using products on my dog that broke them out…read morebadly.

I adopted a cat, and the experience was very good. The cattery was very clean, the cats were…read morepretty happy, did not seemed stress, the people were helpful and were aware of each cat's personality and their strengths and what kind of person/home would be best for each cat. They provide a bag of cat treats and food to transition their diet with and the process was organized and easy. I left feeing very good about everything here and with a beautiful cat that needed a home.

I am not sure about and can't speak about anyone's reviews and experiences other than my own, but I…read morehad nothing less than a 5-star experience with these folks. I first saw a puppy they had for adoption listed on their website and fell in love. I called them and they told me to complete an application which I did. They did their vetting (no pun intended) and I drove me and my 2 pups to Tyler for a meet and greet with our potential adoptee. Once I arrived, I found a volunteer qho got me to another volunteer who brought our potential adoptee out to meet us. Me and my pups fell in love and we all agreed she was welcome into our family! Thanks Terry and team for a wonderful experience!

My dog and cat were well taken care of for 4 days. They seemed to be calm and relaxed when we…read morepicked them up.

Dr. Sheehy and her staff are awesome! We had two different instances where they went above and…read morebeyond for the care of our dogs. They truly care about your animal like it is their own! I wouldn't take my animals anywhere else!

Mary always does a beautiful job with our Maltese poodle and then we just added a Cavapoo to our…read morefamily. We took both dogs to Oklahoma this past weekend and they got into a thicket of burrs. I called Mary over the weekend and ask her if she could possibly fit us in on Tuesday because we were having a hard time getting them brushed out. She not only fit both dogs in last minute but she was able to get out all of the burrs! She is so careful and patient with them. Thank you Mary.... You are THE BEST!!

Mary & William are amazing. Our boy Tuff gets so excited when we tell them they are coming. He…read morehates riding in the car and gets so stressed out and we were so happy to find Mary & William. He also hates having his nails done but somehow they accomplish it each time. Would never go to anyone else. Groom N Dogs is the best around.