After a horrible experience at pet smart were we a Latino family was treated like second class…read morecitizens because of the color of our skin, this petco is and will be were we purchase our cat's supplies and fish supplies. Staff is very friendly knowledgeable and was to help. The staff here knows what they are talking about and we like that.

The grooming her at Petco has been five star service and Rachel is the best. My little guy Bravo…read morehas a total pip in his step after his grooming session. Thank you.

Their new store is amazing, customer service is always top notch! They have great stock of fish and…read moreplants! Love this store!

They cleaned my tank in November but would never respond to calls so I could pay for service…read more Wanted to set ongoing service but they don't return voice messages.

Good selection, clean store, friendly staff. We don't have Pet Supplies Plus back home but I…read morethought I'd check it out while out of town. There's not a ton to do in Manassas and my fur baby loves to go shopping :) Glad we stopped by this establishment. Customer and pup recommended!

Huge selection for all critters! Clean, organized, and one of the better PSP stores I have gone to…read more Plus, they have a good selection of fish.

Never meet more racist people in my life, I was purchasing a 20 gallon tank with all the add ons…read moreand we also wanted to get 3 fish and 1 snail but the lady looked at me and said no, yes most likely because we were a Latino family. I asked for the manager and the manager Brit, would even listen to me, I had two other tanks for the fish and plenty of space the 3 small fish I wanted to take. Been shopping here for as long as I had my 2 cats and they just lost a customer that speeded 100s of dollars in cat, dog food and other miscellaneous things for them. Please don't waste your money here and go somewhere else, unless you want to be treated as a second class citizen. Owner of the store are you with loosing sales because your racist staff??

Customer service was TERRIBLE. employees told me i couldn't look at the cats & that we had to exit…read moreRIGHT THEN AND THERE because they were closed even though we walked in 10 minutes before. They close at 8pm and it was 8:01pm I was getting ready to walk out until she started being rude and started yelling, threatening to call the cops and was kicking me out because i took two extra minutes looking at a cat. I will absolutely be taking this to corporate so they can reconsider who they have hired and reevaluate their customer service values. This happened 08/06 & i didn't catch her name.

I found out about this gem at the Loudoun Station Farmers Market. They're typically there on…read moreSundays 8am - 1pm. You can also find them at the Manassas location on Saturdays 8am - 1pm. The treats are made with one ingredient and the pups love it!!! I definitely recommend this small business. The owner Rachel is super friendly and considerate. She had samples of the treats and she had a little water bowl at her stand for all the puppies. They have accessories like little hats for your pup and portable doggie bowls. They also had items for us humans too! Hahaha I bought a super cute hoodie from the stand. To order either come to the farmers market with your puppy, direct message on IG, email, or go to their website! Here's more about the business: Welcome to Bellani Pets, where we're all about treating your furry friends like royalty Founded in 2023 by our picky, yet lovable co-CEOs (Chief Eating Officers), Belle & Lani, our dog treat shop has quickly become a go-to destination for pet parents who want the best for their four-legged family members. As a family-owned business operating straight out of our home kitchen in VA, we're passionate about providing the best human-grade dog treats on the market. Our mission is simple: to make your pup's taste buds dance with joy while keeping their health and happiness in mind. We specialize in 100% single ingredient, dehydrated dog treats made with human-grade protein and fruits with ZERO preservatives or filler ingredients. Bellani treats are packed with essential vitamins and nutrients that strengthen bone, liver, and heart functions so you can spoil your fur babies with healthy, guilt-free treats. Thank you for supporting our small business and please connect with us on social media to follow our journey!

While walking through DogFest in Reston, I came across the Bellani Pets display. I picked up some…read moretreats, and the owner was incredibly helpful, taking the time to explain the product. My senior dog absolutely loved the treats! I placed an order through their website, but unfortunately, my PayPal account had an old address, and the package was delivered there. I emailed the company, explaining the mistake. To my surprise, the owner went above and beyond--sending a replacement order at no extra charge. The products are fantastic, and the people behind them are even better. I sincerely pray and hope for the company's continued success!

When I dropped off my dogs to get groomed Kaitlyn, informed me that because my little dog has some…read moretangles in her hair that she was going to have to Shave some of it off, she never mentioned that she would be completely shaving her hair off. You can tell that the groomer did not care since my other dog was more tangled and he looked perfect. We asked for a teddy bear and they gave us a rat look a like back. We will never bring our dogs here again I don't she looks like a dog from the walking dead.

I had a great experience with Ayla as my new dog groomer at Pet Smart Manassas VA in Bull Run…read morePlaza. She was very friendly and reassuring to me. My dog is quite hyper but she approached her with confidence and Mochi took to her right away. Ayla did a great job for me and I will certainly request her next time! She has a flexible schedule also. GREAT JOB!!

This place is new , clean and organized. It has everything…read moreyour dog may need. I highly suggest it for your dog's needs

Was the second time we left our dog in this location so we thought he will be fine since wasn't the…read morefirst time. Worried me was we couldn't see my dog on the cameras and we called asking where was my dog and if he was ok? The Manager Katty responded "he was in a treat break and all is fine" Second day same thing and we call them again and the Manager responding "they are out for a break and all is good" Okay. Next day I called to let her know that we going to pick him up at 4pm. Asked for the bath and get him ready. My husband went to pick him up and he noticed that my dog had injuries in his face both sides. The owner of the dog stop was there and she asked what happened with him to her staff and the young boy who watches the dogs said "he was playing aggressively with another dog and couldn't separate them" When he got home with my dog I soon they walked in the house I noticed clearly that my dog face was swallowed very much. I took a closer look and saw missing pieces of skin. The right side worse than the other one. We took a pictures and sent a complaint email to the Dog stop for the negligence and carelessness with my dog. We never get any response from them. We brought my dog to the Pet Hospital and they test and give him a skin treatment using strong medicine and cone. The medicine prescribed was for any inflammation, skin abnormalities, skin trauma. According to The Pet Hospital they say "can't say what was the cause or what happened they only see the facts and give the right treatment" We approached to the Dog place the Mgr wasn't there but we left the veterinarian records about my dog treatment. Later Mgr. Katty called saying my email went to spam email and my dog didn't have any injuries and nothing. She didn't know when it happened and probably he did himself" Also said spoke with my dog Hospital and they never said was a bite by dog" But they never said it wasn't neither because they don't know! Obviously she tried to play down and avoid any responsibility of neglecting my dog. Trying to put all the weight of this situation on my dog doctors statement. Never offered any apology or compensation for what happened or find any solution or alternative. Poor customer service! I will never bring my dog here again!!!

I've been a loyal customer for over 5 years, visiting at least once a week, and my dog is groomed…read moreevery two months. Over the years, the entire staff has become like a second family. From the cashiers and stockers to the grooming team, every single employee has always been kind, welcoming, professional, and genuinely caring. They treat our pets like family, and that means everything because our animals are our children. However, I have a serious concern. Over the last couple of months, I've watched amazing employees come and go, and it's become clear that many of them are not being paid what they're worth. That is unacceptable. Your employees are the reason customers like me keep coming back. They work hard, care deeply, and represent your business every single day. Pay them what they deserve. Greed gets a company nowhere, but valuing and investing in your people builds loyalty, strengthens your business, and keeps exceptional employees around. You have an incredible team. Don't take them for granted. They deserve to be recognized--not just with words, but with fair pay.

I've been a guest since this store open, reason why I decided to leave Petsmart and stay with your…read morecompany until today. The turnover was a little difficult to deal with but wasn't bad, we had awesome employees like Ana who left and Colin who is amazing. Today I had the most atrocious service by an associate who always had an issue with me in the store, the reason? I still don't know but today I called to request a case of your Redford beef recipe like I always do, someone indicated that they have the case for me and I can pick it up at any time, that was nice as always, but...this lady went to the little office and mentioned something to a young guy about me and he gave her the order to fill up a little form in order to make "this type or orders (case)" then he started yelling from this cubicle and said something to me, I ask him to come out and talk to me, he came out is a very "macho man" posture, he said that for now on, I must call to place this "special order" other ways I won't be able to get it! He mentioned that I need to stop talking to the trouble lady and that he is the GENERAL MANAGER and I must follow this store policy. At this point the cashier Collin walked away indicating that what they said makes no sense! If you have it I can get it right? What's the difference between ordering like I always do vs getting it from the shelve! I still can get the whole case! I asked for his name and he replied MY NAME IS JEREMY! Then I requested a corporate number and a supervisor name, he refused to give me the number saying you're not getting nothing and get out! This got so loud that guest were also watching this non sense, he took the whole case of food plus the peanut butter sticks that was already scanned and place it on the rack! Then he replied again GET OUT! My dog got scared and I had to pick him up and leave after this incident, my blood pressure got really bad and at one point I got dizzy, then I called corporate and file a complaint. Was this necessary? This doesn't make any sense, he was extremely RUDE and disrespectful! I never experienced such an abusive individual that thinks he can disrespect anyone just because he is the GM! We are paying guests! We pay his salary! And he also said "no you don't " obviously he doesn't not this business concept. One of the requirements to work at this place should be the love and respect to animals and obviously to paying guests! Being a macho man doesn't help, you need to gain guests! That's your job! It takes time to establish relationships with guests and only seconds to lose them. Jeremy represents your company, your brand! Guests don't have time to complain...they just simply don't come back. This was an awful experience, this kid needs to be trained properly and his assistant as well. Please hire people with passion, respect and integrity, not just bodies...