Always charge late fee for on time payments. Never reach able. I will have to go in person to give…read morethem a piece of my mind.

This is the worst property management experience I have had in the last 10 years…read more I had an issue with turning on the electricity in the building where I live. After speaking with five different customer service representatives over the past two weeks, I was directed to multiple sources: 1. A board member who might be able to help. 2. An electrician. 3. Finally, they agreed that the community service manager should provide instructions on how to access the building and turn on the breaker. I was on-site with a technician, and under the instruction of the community service manager who speak to a customer representative who then communicated the message to me. None of the keys could access the utility room where the breaker is located. I even asked a neighbor for help, but none of their keys worked either according to the instruction given. After two days, no one contacted me on the next steps, and we had to assemble furniture in the dark using a camp light. I spoke with different people on the phone and requested an escalation, but I was told that the community service manager is the manager and that he is busy. If any management of this company sees this message, I hope you can reflect on whether you have the right people in these roles.

This company is terrible. The seller of the property we…read moreacquired chose the North American Title office in Fremont, which is far from where we live. As to make it convenient for us, the Fremont office's manager, Yolanda, emailed the branch manager at this Silver Creek location, Hillary Tam, to ask if they can accommodate us. Not even once did Hillary responded. I shoot an email to Hillary, told her that in a few month, I will be selling my property and will need to find a title company, and so far, the Silver Creek office did not impress me with their customer service. This is what I got in return: ...I have no direct involvement in your transaction. My office is only here to accommodate your deposit and signing. Please don't shoot the messenger After that, Hillary sent email to the office of Yolanda in Fremont, asking them to remove her from the loop as she does not want get involved. I do not think this is how a branch manager should behave, especially in a business which needs to thrive on customer service. So well, they not care, and need no customer, why should you bring your business here right ?

Cherry Caparas is doing a very good job on handling our listings & requests! She does it on time…read morealways & notifies ahead of time if there's something that needs to be taken care of. We're satisfied with her services! Thanks Cherry!!!

I am so happy I went with Key Legacy for my first home purchase. My agent, Lisa Tran, is the best…read more Purchasing a home takes a lot of time, but with Lisa, I was able to get into a great home within months. She is so patient and caring. She'll calm you down when you are anxious after placing a bid. She takes her time to thoroughly show you the pros and cons about a place because she really doesn't want her clients to be in a home they'll regret later. I can not say enough positive things about Lisa. She absolutely loves her job, and she is really good at what she does. She knows a lot about real estate, and I can trust that she'll clarify things that I don't understand in the many forms that I had to sign. An additional major perk is that she gets great connections because of her charm. I have no complaints about getting hooked up!

Crystal and the Key Legacy team saved my house. Period. Without their incredible efforts to…read moresuccessfully refinance my home, I would have been forced to sell under horrible circumstances or worse. They are a top notch team and WILL NOT give up on their customers!! This is what fixing the Bay Area housing crisis looks like - one home and one family at a time. Thank you thank you thank you Key Legacy team!! Tony B.

I shared about my experience w/Buck back 2016. Once more, Buck came thru end to end for me going…read moreabove and beyond. Fortunate to work with Buck to purchase my second home, and I couldn't be happier with the experience! From start to finish, Buck was incredibly knowledgeable, experienced, and professional. He kept me informed every step of the way, and his guidance and advice were invaluable. When I lost hope during the process, Buck was always there to push me forward and keep me motivated. His positive attitude and can-do spirit were contagious, and he made the entire experience enjoyable and stress-free. Thanks to Buck's expertise and dedication, I am now the proud owner of a beautiful new home--a dream he help make a reality. When it came time to sell my first home, Buck once again exceeded my expectations. He listed the property at a competitive price, attracted multiple offers within just 7 days, negotiated a fantastic deal for me and best of all, it was over my listing price! The sale closed quickly and smoothly, and I couldn't be more grateful for Buck's hard work and dedication. If you're looking for a Realtor who will go above and beyond to help you achieve your real estate goals, look no further than Buck. He is truly a master of his craft, and I can't recommend him highly enough!

Where do I begin?. First of all if you found this review you have clicked on Buckley's page, stop…read morereading this right now and click the call button, you will not regret it. I will go on. I found Buckley on Yelp and saw the raving reviews from his clients so my wife and I decided to call and inquiry about selling our Charlotte (University City area) home since we had heard the market was very hot. Buckley showed up later that evening to discuss our plans. We appreciated his realistic no nonsense approach and decided to list with him. He laid out a detailed plan for us on what needed to be done and what expectations we should have. A little over a week later our house was on the market. We received 4 offers the first day and appreciated Buckley's guidance in choosing the correct offer to go with. Buckley showed up for everything appraisals inspections to meet with repairmen, everything it took to get the deal done. About 10 days after going under contract on our current house we threw him another curveball. We found "the house" in "the neighborhood" and contacted Buckley to set up a showing and he did. Buckley not only was able to get our offer in, he was able to get the seller to accept our offer contingent on the house we were selling closing. He then got us in touch with Atlantic Bay Mortgage group, where John Bircher was incredible. I almost dropped the phone when John told me he thought he could get our loan closed on the same day we were closing on the sell side. I couldn't believe it, that was only 20 days away. Here is where you usually start hearing the horror stories, but I have none! Buckley answered every call, every email and every text with speed efficiency and accuracy. Buckley again showed up for everything, never left us hanging. John and Ann at Atlantic Bay worked out every single detail of our mortgage. So we closed both house on the sell and the buy side as planned on the original scheduled closing date. We were literally able to drive our moving truck from one house to the next. I could go on and on but you should make Buckley your agent. I can't promise you that everything will go as smooth as it did for us, but I feel confident in promising you that Buckley will give you 100% effort on his side. Hire this man, if you haven't called him yet, do it now! Thanks Uncle Buck!

As first-time homebuyers in the Bay Area, we couldn't have asked for a better realtor than Haylen…read moreReal Estate! The market is incredibly competitive, but Helen and Janely made the entire process feel manageable and clear from start to finish. They were patient, responsive, and took the time to explain everything so we felt confident in every decision. Their expertise and strategy truly made a difference, and we always felt like they had our best interests at heart. We're so grateful for their guidance and would highly recommend them to anyone -- especially first-time buyers in the Bay Area! I recommend them to anyone looking to buy a home in the bay area.

Excellent guidance prior to sale. We're able to sell in 4 days with multiple offers above asking.read more

Tam H. Gaskell's work is very questionable. She is probably has very little experience in the…read moremarket place. She produced a report, presumably an auto-generated report, that listed houses within 2 miles radius. Wrote a letter to her as follows, per today 8/25/26. I got 2 other CMA reports (Intero and MLS Listings) that are at least 100k$ above her estimate. Both show 885k$ ~ 920k$ range. I requested full refund several times since I won't be able to use her report, and she refused answering. My questions to her about her deductions for house value were not answered. I paid her $375, and she used auto generated appraiser's report, with her lack of knowledge in the marketplace. I am also writing a complaint letter to the Bureau of Real Estate Appraisers. Dear Mrs. Gaskell: I believe your estimated value for my home is way under what the market price of recently sold home. I find the report unusable in any circumstance, and reflects your poor judgment and analysis. The closest property inside our development is *** address. This property is 2125 square feet, lot size of 5300 sqft. It is situated closer to the major street, *** Road, and further away from the community park, and Coyote Park. Their house would be more subjected to traffic and noise. I believe their house is situated in more undesirable location, and is not as family suitable as our house. My house on the other hand is 1992 sqft, with lot size of 5490 sqft corner lot, with the front courtyard and nicely landscaped with palm trees. I don't think you considered these factors in your report. None of other houses in the neighborhood has the nice front courtyard, and is unique and demands premium. However, this is the best comparable you can use, then our house should be at least $960000/ 2125 * 1992 = $899,915. If you add the location premium, and our nice front courtyard, something that none of other houses in the neighborhood has, the price should be even more. You show the market price of $731,000, way below what two recent CMA reports show. It is approx. $169,500 below the CMA reports show ... This is what I call grand gross misconduct on your part. In your report I see the following failures to explain: 1. You used comparables 1.87 to 2.17 miles away. Our area is one of the best living areas in the all of ***, if not the best. So you can't compare houses sold 2 miles away. 2. You used "-100,000" deductable in your report which I don't understand what this is for. I asked you twice in texting, and you did not reply. There is no explanation for your "analysis". 3. You used another "-75000" for condition adjustment out of the blue, no explanation was given. I have paid you $375, and I find this report to be useless and inaccurate. I therefore request you fully refund the amount asap. Thank you. *** UPDATED 9/1/16 Today I am heading to the small claim court to sue her. Should be interesting here. I also plan to file a complaint letter to the National Association of Real Estate Appraisers. Her work shouldn't go unnoticed :-)

I could not even give Tam one star because she is not worth one star. Her assessment is unrealistic…read moreand bay do not know who she maintains her license. I apprised my house 1.5M, gave me 30K for a 700 sqf legally build ADU. Nearest recent sale was 1.75, and my 2018 Appraisal was at 1.7M. I feel my money is wasted for giving someone who did not do the job.

Cristina was absolutely outstanding throughout our entire home-buying journey. From day one, she…read morewas knowledgeable, responsive, patient, and genuinely invested in helping us find the right home--not just making a sale. She guided us through every step of the process, answered all of our questions promptly, and always made us feel like we were her top priority. Her expertise, attention to detail, and strong negotiation skills gave us confidence during what could have been a very stressful experience. What really sets Cristina apart is how much she truly cares about her clients. She took the time to understand our needs, provided honest advice, and was always available whenever we needed her. Thanks to her hard work and dedication, the entire process went smoothly, and we couldn't be happier with our new home. If you're looking for a Realtor who is professional, trustworthy, knowledgeable, and goes above and beyond for her clients, I can't recommend Cristina highly enough. It was a pleasure working with her, and I would gladly recommend her to anyone looking to buy or sell a home.

Where do I begin? Start to finish, Cristina is amazing. No hidden agenda, trustworthy service,…read morealways available for a million questions, absolute shark when need be, and the kindest soul. Even with a few minor catastrophes with the HOA, Cristina never lost her cool and Got. It. Done. Got more than I wanted for my property and Cristina helped me navigate the entire process, patiently holding my hand the whole way. There's no other realtor I'd ever work with, and I feel very lucky to have met her!

I hired them to sell my trailer because I had seen their signs on other trailers around my park in…read morethe time I lived there and I'm glad I did! They got me a better sale price than I was even expecting and sold it very very quickly. They were extremely helpful with any issues that came up that needed to be cleaned or repaired and really went above and beyond to make things convenient and effortless for me, even when the buyer asked for seemingly silly little things at the last minute! This was especially important because I had already moved out and was living out of state so I really needed someone to be there for me since I couldn't deal with these requests myself. They were always super friendly to deal with and had a great positive vibe. I am happy I got the chance to work with their team and meet some of them and I highly recommend!

It went so well I can't say enough about this company , they were so timely and professional…read moreespecially because I'm young and it was my first time doing a process of selling a home . They had the best advice, always let me know what was going on with the process and even when I couldn't find certain papers I needed they always figured it out for me . I really enjoyed working with Todd and Nancy especially. I would recommend them if you looking to sell a mobile home but don't know where to start they also buy as is if things are to stressful for you and you can't mange to move certain things so that's always and option .

What a great team, i dont usually write reviews on yelp but after our bathroom renovation was…read morecompleted, all we could get was praise for how both bathrooms looked, so I had to write a great review! The number 1 quality this company has is communication! Every question, concern,change and adaptation was received efficiently and responses were sent at record time. Another great quality is the consideration of the company. We had a time gap between our two bathrooms, but we were able to still use both bathrooms which was helpful as I have had experience when there was a time gap that limited our use of the kitchen or bathroom. This was a great disruption in our daily life but SOJO was very considerate and managed the time gap effectively. All in all I can't stop telling peers who ask to use this company!

Sojo team helped install a sink and toilet and take out the old one. The work quality was great,…read morevery good communication and easy to work with. They were friendly and explained everything clearly. Scheduling was a bit challenging but they wrapped up the work quick and were very satisfied after a year+. They also quote reasonable rates. I would use this team again!