A nice hotel on the river. We had a spacious room with a…read moreking bed. A couch and bathroom w walk in shower. Nice lady at reception. Desk. No pool. There's a bat in lobby. And free breakfast. The food is good!

We booked for a Friday and Saturday departure on Sunday.We had tickets for local events but the…read moresevere weather on Saturday caused our event to be cancelled.It was really bad weather.We called at 8 am,3 hours before check out and cancel Saturday night .We were told no refund since we had prepaid on line.I spoke with the manager and told her of the situation.All she could say was "sorry no refund".I spoke to the corporate customer service team and they called the property and the manager told them that we never mentioned the weather.Big LIE!!She could plainly see that the weather was terrible.She offered 2000 Hyatt points which I will never use because I will never set foot in a Hyatt property again.We are repeat customers..nice way to treat repeat customers.

This was hands down one of the most disappointing hotel stays I've ever experienced. We had barely…read morewalked in, and I was already counting down the minutes until I could leave and write this review. The staff were shockingly rude--especially the woman with red hair in the cafeteria, who seemed irritated by the mere existence of guests, snapping at people like we were a burden rather than paying customers. And the room? Absolutely unbelievable--in the worst way. It was so dirty it felt like it hadn't been cleaned in weeks. I had to drape sheets over the couches just to sit down without feeling gross, thanks to visible stains, what looked like layers of grime, and an alarming amount of dog hair--despite specifically booking a hypoallergenic room. The kitchen was practically useless, with barely any equipment to prepare even a simple meal, and to top it off, the coffee machine didn't even work. The bathroom sink was clogged and emitted a strong rotten egg smell that filled the room--it was impossible to ignore, even when trying to sleep. We're supposed to stay here for a few more days, but honestly, it feels like a nightmare I can't wake up from. I've never been so eager to check out of a place in my life.

This Homewood Suites was our first destination that I could rest and stay for a couple of days. On…read morethe way to Delaware, I got on the Hilton app and asked if they could upgrade me. Someone answered and said that they could. When I arrived later that day, Jeannette checked me in and gave me a great room on a higher floor with a great view of the Christina River. Jeannette later told me that she had replied to my text. Our room was perfect. It had everything that we requested starting with a king bed. The room had a small kitchen area. There was plenty of desk space and a small sofa with a computer desk. The bathroom was adequate. The view from the room was great. It was nice that we could see a high school rowing race one morning from our room. Breakfast is served downstairs. They had a pretty good offering of breakfast items. They had the usual items like scrambled eggs, sausage and potatoes. One of the mornings they served a smoked chicken for smoked chicken burritos. It was different and good. Along with these breakfast items, they also had coffee and juices. The gym is located on the first floor. They had sanitizing wipes to clean the machines before and after using the machines. A large screen tv was there for watching. Ellipticals and treadmills are available for you to use. It was enough for a good workout. The Homewood was a good hotel for me. Both my wife and I liked it. If in this area again, we would stay here again.

Newer and clean facility. Nice rooms, comfortable beds and well maintained in-room bathrooms with…read moreplush towels. Front desk was friendly and efficient. Gentleman who maintains the breakfast area works hard to keep the space neat and flowing and does a great job with keeping it well stocked and tidy. Breakfast better than the average free breakfast Easy parking below building. Pretty active bar area in evenings, seems to attract UD students. Hotel is right on the Main Street for UD. Only minus is near train tracks so be prepared for train horns at all hours; not great if you're a light sleeper - choo choo!!

It's 2:36 AM and I'm staying here right now on a warm summer night. The strongest of the early…read more July heat spell ended two days ago. However, you wouldn't be able to tell that by our room's temperature right now. While the lobby area of the hotel is nice and cool, our master suite is quite muggy and far from cool. I called earlier tonight to complain about the temperature and was told that they hit a button on their end. Utter bullsh1t. I guess they assumed the psychosomatic effect of saying that would cool me down. It's my first time here as my daughter is attending UDel in the fall and we're here for orientation. It certainly will be the last time! I'll stay at the Marriott nearby the next time. The location is great, but that's about it.

I booked a room at the Holiday Inn at Drexel Hill for my handicapped sister well before a…read moreforecasted major snow storm. I had investigated this as a resource doing pre-planning so that I could pay for it on my credit card weeks before the event. I live 70 miles away and, in a blizzard, if my sister lost electric, I would not be able to help her. I hired a friend to take her to the hotel I had paid for and she was turned away on a technicality. I pleaded for a reasonable accommodation for the handicapped based on the fact that I would pay for any incidentals with my card. SHE WAS TURNED AWAY! I complained to the sales staff and asked for compensation which was denied. I asked to speak with the manager. I left a message and six days later the call has still not been returned! I will only due business with a chain that takes better care of those with disabilities.

Probably the quietest HIE that I have ever stayed at. Located a convenient 5-10 minute drive from…read morethe Blue Route (I-476) in Drexel Hill. As you approach you might think why is this hotel in a rural neighborhood, but don't worry, it's nestled in the back immediately adjacent to Indian Rock Park. Tons of parking. You will be greeted by welcoming and friendly staff in the large well-lit lobby joining both the on-site restaurant and convention center. My room was great, thanks for the upgrade!. Two room suite with two queen beds, well-lit and spacious bathroom, walk-in shower, kitchen area, and living area. Living room has an awesome rolling desk for catching up on emails. I come here often for conventions and have never been disappointed with the experience. I only have one complaint, I drive a low car and the speed mountains in the parking lot are excessive.

A nice facility for the price. There were a a couple of plumbing issues...clogged toilet and low…read morewater pressure. The front desk staff was adequate if not overly friendly. The breakfast was good and the staff very friendly and helpful. Overall the facility was pretty clean but not dazzling. (Value: 8.5 out of 10; cleanliness: 7.6; front desk staff: 7.0; room comfort: 8.4; breakfast: 8.5; breakfast staff: 9.0).

I made the ghastly error of getting cheap and booking the local Motel 6 for three nights to visit…read morefamily. Oh. My. God. Awful! Simply awful. I suffered through one night with the scrawny thin blanket and cried when I showered because I felt dirtier after using their blackened towels. Shudder. The next morning I wisely stopped being so cheap and booked La Quinta as I was traveling with a cat. Oh. My. God. The difference 40$ a day makes! This place was clean and attractive, and there was a $25 pet fee but that's not too bad. The peace of mind was most important. The only problem was I wanted to take a bath and the stopper was missing! I was towing a small uhaul and was annoyed when I kept feeling the hitch cover in my coat pocket all day. Yeah I coulda gone downstairs and asked for a drain plug, but figured I might as well try the hitch cover first. It was right there after all, and laziness. Worked like a charm! Who said a square hitch cover couldn't fit into a round drain hole? Anyhoo. Traveling with a pet? Stay here. Do not stay at Motel 6. You'll thank me later.

Awesome hotel in a great location. We chose this hotel because we wanted to be close to…read morePhiladelphia but not directly in the city. This location was perfect. It is only about 20 minutes outside of Center City Philly, but feels a world away. Tucked away in a quiet location near a windy road surrounded on both sides with green trees everywhere. The hotel sits right on the Schuylkill River and the parking lot has an industrial look with old steel beams above it and an old railroad track near the hotel. There is also the Pencoyd Bridge which allows you to walk across the river and the Cynwyd Heritage Trail which is a roughly 2-mile trail along the river. Really beautiful setting. The interior of the hotel is nice, modern, and clean. The room was great with a full kitchen and the high ceilings (11-foot?) made the room feel very open and spacious. The beds were comfortable as well. There are two restaurants directly on the hotel premises. Lark and The Landing Kitchen (TLK). We did not try Lark but we ordered food from TLK twice. They have a small menu, but offer enough variety. The TLK burger was one of the best burgers I have had. The smoked turkey hoagie was solid. I would have liked to try the breakfast burrito but that will have to wait until next time. The hotel offers free breakfast from 6:00 - 9:00 a.m. and it was actually a very good breakfast. All your standard options like bagels, muffins, fruit, breakfast potatoes, eggs, bacon, coffee and juices. They also have waffle makers; the kind where you pour the batter in yourself. There are only two things that prevented this review from being a 5/5 star rating. The shower is very roomy but only half of the shower has glass, the other half is wide open. This made the water from the shower pool on the floor right outside of the shower where there is no glass. Not a huge deal, I just put a towel down. The other thing is that room service came into our room and emptied our trash cans but didn't do anything else. They did not restock the toilet paper, did not make the beds, did not provide clean towels, did not do anything else besides empty the trash cans in the room, which I thought was kind of weird. With that said, we loved our stay and it was the perfect location. We would like to go back and visit again soon.

Great visit to the Residence Inn at Bala Cydwyn for a mini Philadelphia getaway…read more While looking at various hotels in the Philadelphia area, including the downtown area, I saw there were lots of options but many only offered small rooms and charged upwards of $60 per night for parking. Others utilized parking garages "in the area" that were not connected with the hotel and I had some safety concerns with that. I have always enjoyed staying at Marriott's Residence Inns and saw that this one checked all the boxes: good reviews, free parking, free breakfast, fitness center, within minutes from eating options and only 15 minutes away from downtown Philadelphia. The immediate area of the hotel is unique in that it is surrounded by iron works and the hotel builds on that theme with some lovley decor throughout its space. The hotel is right off the Schuykill River. There is a great walking/running trail alongside the river there as well; the Pencoyd Trail. That entire area is separated from the rest of the town by I-95 and some train tracks...very safe and quiet. Check-in process was simple. The lobby was well-maintained with some business-center style computers off to the side. We ended up getting a studio suite with one king bed, sofabed and a kitchen. The room was great...the full-sized refrigerator, kitchen, microwave, iron, ironing board and large TV with adequate channels (including HBO) are always appreciated, especially when traveling with the family. The TV also allows you to sign into a few streaming apps, including Netflix, Youtube and Amazon Prime. Clean bathroom with good water pressure. Efficient climate control in the room as well. Quiet rooms...we didn't hear much outside noise. Ice machines were seemingly on every floor. There are two restaurants at the hotel...one is casual and the other a bit nicer. Hot tea and coffee, iced coffee, water and cookies are free and available at all times in the lobby. There is a "marketplace" shop that sells snacks and drinks in the lobby as well. There is an adequate fitness center, nice-sized pool, a game room (a few games) and a lovely lounge area with a fire place. The lounge area is a quite big and had some great soft/lounge seating throughout as well as lots of board games. A nice place to kill time before check-in or after check-out, or just relax. The stay price was a bit higher than some other options, but the extras and conveniences make up for that. All staff we encountered were friendly and helpful.

Booked 1 night to attend a concert at a local venue. The staff were friendly and welcoming. Our…read moreroom was clean and comfortable and we had a beautiful view of the river. I recommend adding the parking to your stay, it is in a secure parking lot and can only be accessed with your hotel room key. The hotel itself isn't located in the best area but we didn't have any plans to venture outside of the hotel besides leaving for the concert and returning for the night. It was a great location and decent pricing if you're looking to stay somewhere prior to a concert at a local venue as all of the hotels around the venue were priced significantly higher.

The hotel was descent except for a few things. I stayed in room 702 and the room noise was…read moreterrible. I could hear EVERYTHING outside the building. I was pissed about that. Also the thermostat and temperature control were terrible. Either it was too warm in there or too cold and stuffy. The thermostat wouldn't shut off the temperature like it was supposed to. Also I was here for a family reunion and we had our own buffet outside of our conference room. But I feel like the hotel was being cheap with us because we didn't have the same items as the main buffet at the restaurant. For example, the main Buffet served potatoes, but they didn't give us potatoes. And my experience at any hotel whenever there's a group that has their own Buffet outside of a conference room is that It's a mini version of what they have at the main restaurant. Lastly Amoya the front desk lady was rude , unprofessional and ignorant. She was combative in front of my family members about a water I was supposed to have complimentary as a honors members but she didn't treat me like a honors member. They get 1 star mainly Because of her

The hotel is good and the staff is nice. They offer a complimentary breakfast onsite and they have…read morea bar as well. There is also some parking in the back of the hotel. The rooms are very spacious and have a nice size TV and desk plus a fridge. So you can definitely get some work done in your room. They also have a full size ironing board as well as an iron for you to use. The bathroom is a good size as well. Overall the hotel is good it has some wear and tear due to maintenance because it's an older hotel but it is a nice place to stay downtown. They also have a small indoor pool and small gym/workout room. Definitely recommend for a place to stay.

I had 3 reservations for a 4 night stay as follows:…read more Thursday night May 21, 2026 Friday and Saturday nights, May 22 and May 23, 2026 (These two nights were at a wedding discount price for my son's wedding) Sunday night, May 24, 2026 Where do I begin with the grief of this 4-night stay? Let me start with the major issue, the window blind. No Window Blind It was only when I got into the hotel room that I found out there were no window blinds to cover the window. (The blind was sitting in the corner of the room. See image) I was not informed of this at the front desk when I checked in. I tried to call the front desk, but no one answered. So, I went downstairs and then the woman at the front desk informed me that some rooms had an issue with the window blinds. It was Memorial Day weekend. The hotel was filled; they were accommodating guests from 3 different weddings, so there wasn't another room to switch to. Fortunately, I had some safety pins with me and the woman at the front desk came to help me pin the slim side curtain closed so I had some privacy and to block out the outside lights as much as possible. (See image) I found out during my stay that: The blinds are lowered and raised by a motor to make it handicapped accessible. The hotel had previously experienced a blackout that burned out the motor. When I checked in, the hotel was waiting for a new motor to replace the damaged one When I checked out on my last day, I was informed that the company that made the motor is out of business; the inoperable motorized blinds affected 3 rooms. Okay, there were things about the 'out of commission' blind that were out of the hotel's control. But all the same, I was inconvenienced, so I asked for a discount to compensate me for not having a window blind. I was told I already had a wedding discount price. Excuse me, but that wedding discount was for only 2 of the 4 nights I stayed, and the cost of my entire stay included working a window blind. Really, Hotel Warner, do better. But there's more . . . Room entry cards As previously mentioned, I had 3 reservations for my 4-night stay. Even though I was in the same hotel room for my entire stay, I was told I must come to the front desk to check out and check in for each reservation. The woman at the front desk couldn't explain why. The next day I found out from another front desk staff member that for each new reservation, they had to issue new room entry cards. Okay, that makes sense. But why couldn't that be explained to me when I first checked in. When I checked in, I let the front desk know my brother would be coming in for the wedding and he would be staying in my room. I gave them his name and the date and time he would be arriving. I asked the front desk to make him a room entry card because when he arrives, I would be elsewhere getting my hair and makeup done for the wedding. Even the next day when I got my second set of room entry cards for the second reservation, the front desk confirmed with me that his name was in the system for my room. And yet . . . in the middle of getting ready for the wedding, I get a call from my brother saying they won't give him a room entry card unless I give them my permission. He handed his phone to the front desk staff, and I said it was okay for my brother to have a room entry card. However . . . instead of making a duplicate card of the cards I had with me, they made my brother a replacement card, which deactivated the room entry cards I was holding. Thank goodness we returned to the hotel room at the same time. ~Sigh~ Hotel Warner, do better Information sheet When I checked in, I was told of the hours of the breakfast. I knew I was going to remember the times, and I asked if they had that information printed out to hand guests, but the hotel did not. However . . . the hotel did have a sheet of area restaurants that would give a discount to the hotel guests. (See image) So it begs the question, if the hotel prints up a list of the area restaurants, why can't it have on the back side of that sheet the times of breakfast and the other amenities that were posted in the elevators. (See image) In addition . . . that information sheet could include the location of the breakfast (i.e. on the 1 floor, not the ground floor) and the locations of the ice machines. Both of these I found out from fellow guests or called the front desk (which did answer that time). Also, printed sheets handed out at the front desk or left in rooms can be updated more easily than the sign in the elevators. For instance, I was told that the sign in the elevation that says 'Day passes available to the YMCA' was no longer accurate. Speaking of information . . . The hotel didn't advertise that they provided free Wi-Fi in the room, the front desk or anywhere else in the hotel. I found out when I was checking out that the password to the WiFi is taped in the envelope that contains the room entry cards