Property: 5 StarsLocation: 5 StarsViews: 4 StarsFood Facility Choices: 3 StarsCustomer Service: MixedManagement & Scheduling: 2 Stars We stayed at The Ranch at Death Valley for five nights, and overall, the property itself is honestly wonderful. We were unexpectedly upgraded from a standard room to one of the cottages, and that immediately elevated the experience for us. The cottages are adorable and thoughtfully designed. Ours felt almost like a small one-bedroom apartment, with a separate living room, bedroom, spacious bathroom, and even a washer and dryer unit, which felt like luxury after days of hiking through the desert. The little patio outside became one of our favorite places to relax in the evening. The property itself is beautiful. The central square, restaurants, convenience store, golf course, and mountain views create a unique atmosphere that somehow feels both historic and relaxing. Considering you are literally in Death Valley, the level of comfort and beauty they have created here is impressive. Where things became frustrating was the inconsistency of the service. Some employees were absolutely outstanding. Taylor, our server at the Saloon, was fantastic two nights in a row. Friendly, attentive, professional, remembered our drinks, and genuinely made dinner enjoyable. Unfortunately, the next evening was the complete opposite with our server, Suzy. She was very impersonal and barely interacted with us during dinner. I do not need constant check-ins, but at least once during the meal it would have been nice to be asked if we needed anything. Instead, she brought the bill before even asking whether we wanted dessert. We ordered steak and baked potatoes and had to ask separately for basics like butter and sour cream. It felt less like bad intentions and more like someone needing additional training and support. Food quality was also inconsistent. Earlier meals at the Saloon were very good, but one evening our NY Strip ordered medium arrived well done, the baked potato was overcooked, and the green beans were so hard they could barely be cut with a knife. Food options overall are limited. There is no simple à la carte breakfast option, only an all-you-can-eat buffet, the Saloon with a small menu, and the General Store for grab-and-go food. The biggest frustration, however, was the front desk and housekeeping coordination. The housekeeping staff themselves were kind and hardworking, but management and scheduling felt disorganized and disconnected from guest needs. From the moment we checked in, we informed the front desk that our room phone was not working. This was especially important because my husband has mobility issues and needed access to the golf cart transportation service. Without a working phone, arranging assistance became unnecessarily difficult. We also did not have a functioning television during the entire stay. Not the end of the world in Death Valley, but after long hikes, sometimes you simply want to relax for an hour. Despite reporting both problems multiple times, nobody ever fixed them. Housekeeping scheduling was equally frustrating. We repeatedly requested morning housekeeping because we left early for hiking and returned exhausted around 1 or 2 PM. Despite these requests, housekeeping either did not come or arrived around 3 to 5 PM, exactly when we were back trying to rest. There were also small inconsistencies throughout the property. Portion sizes and pricing at the coffee shop and ice cream counter varied depending on the employee. One day I received one tiny croissant, the next day two for the same order. The breakfast burritos at the coffee shop were honestly not very good either. None of these issues ruined the trip because the property itself is genuinely special. The setting is spectacular, the cottages are wonderful, and some employees truly shine. But management needs to invest more in consistency, training, communication, and attention to detail. The potential here is enormous because the place itself really is beautiful. read more

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This place is a dump sorry! Very outdated and ugly. The woman that checked us in talked so quick, couldn't understand a word.No smile,didn't even say "enjoy your stay". We stayed in the little cottage room had a microwave but no kitchen utensils fyi.We asked for a can opener they said they didn't have one. read more

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Just finished a stay here for a work event for my husbands company. I was nervous after reading reviews but we had a great stay. Rooms were clean. Could they do a little cosmetic work? Sure! And there was a little bit of a musty smell but not too bothersome. The AC was great and each room had a little patio with rocking chairs and a table. But you're in the middle of no where and I'm sure the environment wears stuff down too. Plenty of towels and they notified us we would not have housekeeping during our stay but if we needed anything to let them know. The grounds where we were did have construction going on but there were signs and it was not happening during our stay (Sat-Monday). The grounds were beautiful! Immaculate! With a playground, basketball and tennis courts, a few restaurants and shops. We stayed in the 700 block. And when we walked out into the parking lot we saw stables with beautiful horses! If I had the opportunity I would stay here again. read more

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It was pretty awesome to see an oasis in the desert. The museum was very cool seeing the history of the 20-mule team in the valley. The gift shop was huge with lots of neat merchandise. The ice cream parlor was refreshing, but I wasn't going to pay $16 for a milkshake...that definitely seemed like a mirage. I inquired about the room rates too for future stays, and those also seemed like a mirage. I think the 106 heat must've gone to my head that day. read more

The Ranch At Death Valley - Beautiful oasis in the desert. - Hotels & Travel Near Me - DEATH VALLEY, California

Pros: Close to Furnace Creek visitor center and most popular attractions Good parking Beautiful grounds with nice views Lovely patio Took advantage of 20% seasonal discount, but could only stay Wed/Thur. since Friday and weekend was blackout Cons: Front staff was standoffish at check in Spring fed pool was still pretty chilly even though it was touted to be 87 degrees Did not love the dining options - all overpriced for sub-par food Pro tip: Lots of amenities on site - General Store, ice cream parlor, place to rent bikes, but these are overpriced. Buy some groceries if you happen to pass through Pahrump and save yourself some money. You can also get reasonably priced souvenirs at the nearby visitor center. read more

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Avoid at all costs. We traveled with essential medication that required refrigeration and asked the front desk for assistance. They completely refused us. When we requested to speak with a manager, the front desk employee denied our request, claiming she was the manager. She was incredibly dismissive, unhelpful, and unprofessional. Terrible customer service read more

We recently stayed at The Ranch at Death Valley for three nights. Overall, the facility was nice and met expectations. The rooms were exactly as advertised and we had no issues with cleanliness or comfort. One area for improvement is housekeeping and trash management. There was no maid service during our stay. That may have been disclosed, but if so, it was not obvious. Because of that, the rooms could really use larger garbage cans or clearer locations around the property where guests can dispose of trash. Dining was average. The main issue was limited availability of options at the same time. On our first night, we arrived at the buffet just before closing. While I understand it was near the end of service, we paid full price and found very few food options remaining. The drink station had already been shut down, and staff were directing guests on where to sit in a way that felt rushed. In that situation, it would have been better to stop seating guests rather than provide a diminished experience. It left a poor first impression. We did return for breakfast twice and one additional dinner. The food was fine, but nothing particularly memorable. The pool was great in the evenings. During the day, it felt overcrowded with limited seating. It seemed like many chairs were being held but not actively used. That may not be something the hotel can fully control, but it did impact the experience. Overall, a solid stay with a great location, but there are a few operational details that could be improved to make the experience better. read more

The Ranch At Death Valley - Site Map - Hotels & Travel Near Me - DEATH VALLEY, California

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I stayed here for the Death Valley Marathon. The daily room rates were on the expensive side, but really couldn't beat the convenience with the start/finish line on the edge of the premises! The rooms weren't fancy at all, very similar to a Days Inn or Super 8. I found everything in my room to be clean and in good working condition. Parking was plentiful. The people working at the front desk were all very nice and friendly. There was a Tesla Destination Charger in case you need to charge your vehicle. read more

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For the location and what they offer, it is a fair experience. The Ranch is pretty central to the main sights in Death Valley. For some reason I thought check-in was at 11 am, but they did their best to accommodate us without charging us extra. They do however, charge for late checkout. Service was very friendly on check-in. They provided us a map on how to get to our hotel room, which was a bit of a drive towards the back. The property seems pretty extensive though! There are plenty of amenities including bars, restaurants, a basketball court, mini museum of borax history, natural spring pool. There doesn't appear to be a gym, but I guess that's not completely necessary since you'd probably be doing a lot of hiking in Death Valley. For the most part, we were here for the hotel to stay overnight and for the Ice Cream Parlour for food. Didn't venture much outside of that. As far as the hotel, it was a bit outdated, but reasonably clean. In the hotel room, they offered what appears to be complimentary coffee with cream and sugar. Unfortunately, the part that was annoying is that the shampoo and body wash dispensers were pretty empty. Parking can get crowded early evening ~5-6 pm, so if you're looking for a spot closer to your hotel room, you may want to head back from your travels before then. Parking is free. In the hotel building (there's multiple buildings depending on the one you're staying at), they have an ice machine, soda vending machine, as well as a water dispenser. The water can be adjusted to be room temp, cold, or warm/hot. The water from the dispenser wasn't the best, but it did the job. I would probably recommend purchasing water before coming into Death Valley. Overall, it was a pretty solid experience, but I wouldn't come here expecting the most luxurious experience. read more

I've both stayed here as a client and photographed couples here for weddings. There's rooms and casitas, and I definitely think the latter is better. The rooms are fine enough, just a bit dated and the wifi isn't great. That's only a concern since I sometimes work from the park, but hopefully people don't need it! As a plus, it's centrally located and has a general store with great milkshakes. read more

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The location within the park is great, and having all the amenities does take a lot of the planning ahead out of the equation. With that said, I'd probably go for the hotel by Stove Pipe wells over this location. The rooms themselves are roughly the same quality, but stove pipe is considerably lower priced. The walls here are paper thin, any conversation your neighbors have (to the sides or above) will be heard. Any time someone passes your room in the hallway, you'll probably hear it. In our bathroom there were shards of broken glass on the sides of our sink that looked to have been there for a long time. We requested with the front desk that this be cleaned, they said it would be fixed and never was through our stay. Honestly all of these elements aren't out of the realm of reasonableness for a lodge in a national park, but these facilities are marketing themselves as high quality and charge prices accordingly. For $250 or so per night I'd expect much better than this and recommend looking elsewhere for a visit to Death Valley read more

This is a resort and has that vibe. It's a bit pricey but the grounds are immaculate and the room we stayed in was nice. Incredible shower pressure. It opened up onto a grassy area through the back sliding glass door. There were fire pits, a huge pool (spring fed and at 87 degrees). Food options were ok around the ranch. I have no regrets staying here once but would probably not return due to pricing. read more

We thoroughly enjoyed our recent visit to Death Valley National Park and spend 2 nights at The Ranch. The Ranch and its sister property, The Inn at Death Valley, are the only sleeping beds in the Park/Valley. You pay a premium for this exclusivity but it was worth it to be able to go into the Park early or stay out late to enjoy the nature. There are 9 buildings of 2 story hotel rooms at the Ranch. We had a King bed room which was spacious enough with a mini fridge and coffee/tea maker in room. The bathroom had a separate sink with a full sized shower/bathtub. There was a small concrete patio outside the room which you could look out onto a lawn and across the another 2-store unit. The walls/ceiling allowed noise from other guests in adjoining rooms. Staff were friendly and there was plenty of parking. Due to being the only lodging and restraints in the Park/Valley we found dinner had a long wait in the Oasis restaurants - we picked up some food in the onsite grocery and enjoyed a meal in our room. There was also an outdoor pool which is said to be heated by s spring but our one attempt there the water was too cool to enjoy a dip. We did also have access to the pool at "The Inn" which we enjoyed the next day along with a good many other guests. read more

The Ranch At Death Valley - Hotels & Travel Near Me - DEATH VALLEY, California

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Good: location and setting. Relaxing environment. Bad: the extremely outdated rooms (had one with sewer smell 800 block ground floor, caterpillars entering your room under the door as well). Had to change rooms to 700 block. Same room, no smell so a "winner" i guess. These are Motel 6 or Red Roof Inn rooms but a premium that is not justified at all. The carpet looks at least 10+ years old if not more, it doesn't look like it's ever been cleaned. Anywhere else this would be a $70-100 room max! Get rid of the stank in some blocks / rooms.It came from the bathroom tub / sewer (a reason the fan was running nonstop in the room and it did nothing, the fan is probably 20+ years old as well). Make the prices justified! I get the premium, location is great, grounds are nice but they hide whatever nasty and outdated stuff that is going on in the rooms. This is a monopoly, there are no other options so I get the premium, the website makes it look like a nice place or resort, it's deceiving and some parts are nice (food is mediocre but doable) but the room is a cheap hotel room that would be a "highway $69-89 a night type room" ... update it and it would cost $120 ... in Death Valley they charge $200-300 ... I get it but this is wayyyyyyy below what is acceptable in this time and age. I'll take any newer Fairfield or Courtyard over this place! Get the paint out, replace the carpet as it feels and looks absolutely gross (like it hasn't been cleaned in years?!?!), update some features, it would make a difference. Would I recommend? No!! But what other options are there? read more

We booked a trip to Death Valley and decided to stay at the cottages at the ranch for ease of accessibility to the park. It was a beautiful property and we were met with a warm welcome upon arrival. I loved how they had so many different restaurants and amenities on property. The cottages are in a cute pedestrian only area. They are two rooms to a cottage. We rented a one bedroom so we had a little seating area and one king size bed in a room in the back. The room setup was great! But you could tell the cleaning was not up to par. There was dust under the chairs and my baby crawled around for one moment while we brought the bags in and her hands were black when I picked her up. The furniture was also damaged. Overall it was really nice, these were just some setbacks. We were super happy there was a fridge in there because it was a non negotiable for us traveling with our 12 month old who has food allergies and can only eat very specific foods. On the second afternoon of our stay the power went out. No problem, they say it's typically resolved quickly when this happens. Unfortunately after a few hours the power was still out. I was starting to get nervous about my daughter's food. Again, she has food allergies, and we traveled with foods that are safe for her to eat. I called the front desk asking for a solution to this as they had generators running. The woman who answered said "that's unfortunate, there's nothing we can do for you". I asked if we could use their fridge for this very specific circumstance and she said no. I asked what solution they could help provide for me. She said she would call me back. I waited and waited and waited and did not receive a call back. On top of that the communication during the power outage was not good. Nobody had service but they did have WiFi and instead of sending communications out via email they were texting everyone...but nobody could receive those texts. I think overall I am frustrated with the lack of help and being unable to use an amenity that was vital to me that I paid for, and it wasn't cheap! This is a beautiful hotel and the location is convenient. The service and help was just not up to par this visit. I understand power outage is out of their control but their lack of response was what really upset me. read more

We stayed here on our latest trip to Death Valley and thought it was worth it to stay in the park proper. This is because instead of making about a 45 minute drive to the closest nearby town, we could just maximize our time here at the hotel. We had a good time here because of its central location -- there are a few eateries here, a pool (though it's a little dirty), tennis courts, and even an ice cream shop. The rooms were spacious and clean especially when considering all the dirt that is around the national park. Overall, we were happy with our time here and would stay here again but might try the Villa next time we stay here. read more

You can't beat the location, and parking is easy and convenient. The staff were genuinely friendly and made the stay feel welcoming. On the downside, food selection was very limited, and while the rooms were clean, they feel quite outdated. The low water pressure and noisy window AC units are worth knowing about -- light sleepers should definitely bring earplugs. A decent base for exploring Death Valley, but temper your expectations on the amenities. read more

The room is great a king bed and a shower only in the bathroom no tub!! A living room with a fan and tv! A fan and tv in the bedroom as well! To day we drove awhile looking at some sights! We ate dinner at 5:30 and the food was great! I ordered the salmon which came with baby white roasted potatoes and some French green beans! My wife only wanted the wedge salad and the dressing was a killer! Day one is done and looking up in the sky at as many stars as you can is the perfect ending! Day 2 tomorrow lots of driving! read more

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I wish I could give zero stars for this place - if it werent for Death Valley NP, I wouldnt be staying at this place. We took 2 rooms, one queen and one deluxe queen. All together, it cost us $1000 just for one night. As soon as I got off from my car, I smelled Sewer outside the room, I thought I mistook that smell for something else, but No, thats what permeated throughout that area. As soon I as entered the room, it smelled like feces, but then I traveled for hours to visit, I didnt have the energy nor the patience to deal with the condescending, rude front desk. They know that there is no other property around these parts, so they just decide to behave however they want, lead by their manager, who, I am sure is speard heading the beautiful culture. The facility has lights everywhere, for a place which is in the middle of dark place, taking away any chance to witness the beautiful night sky. The front desk was rude when I asked for extra coffee and sugar and hungup on me when I said Thanks! Its kinda sad that this place had a great opportunity to be one of the great spots, providing value and wonderful experience to their customers, instead they chose to be "monopolists" subjecting whatever they think is a fair treatment to their patrons. I hope there is someone fair at Xantarra who notices my review and acts on it. you being the sole provider of hospitality in this NP doesnt mean you can be a jerk to your customers. read more

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This place has not been disappointed to me, even when the line to check in was long and painful to wait for my turn. The Ranch is well kept and clean. The staff are friendly, polite, and helpful. This is definitely a place to stay when you are in the Desert! Be sure to book the cottage! You will have a better rested nights and enjoy the beautiful views! read more

The Ranch At Death Valley - Hotels & Travel Near Me - DEATH VALLEY, California

Location of this hotel is great since it's inside the park. It's an old hotel that charged you premium but facility is equal to 2 star hotel. Our room is in building 900 near the stable, so the smell of the barn is unmistakable. I can't imagine how the smell is in the summer. No elevator to the second floor. 1849 restaurant offers $29 buffet which we thought would be fast. The people who worked there seem to want to be somewhere else. The quality of the food is similar to that of dorm food. Coffee and Cream coffee shop has a guy who seemed to really hated being there. Only 1 muffin left at 7:00am and the guy didn't care and didn't know when the next shipment of pastry will come. At 7:45am the only muffin was still there. Luckily we brought bread and peanut butter/jam, so that's what we had for breakfast. Pretty sad. Will try the Last Kind Words Saloon for dinner tonight, we hope the experience will be more pleasant read more

Wow, do they NOT CARE about customer service. AT ALL. We got to our room at around 9:00 p.m., and the toilet was backed up. I called the front desk guy, who was like, whatever, I'll call the maintenance guy, stay tuned. The "maintenance guy" who showed up like 20 minutes later was a 20 year old stoner, no tools, who walked in and was like, "your toilet is blocked." Yep, Genius, that's why I called. He said he needed to get his tools. Why didn't he come with his tools? Probably because Front Desk Guy thought a Girl-Lady probably just didn't know how to use a toilet and couldn't be trusted to know that the toilet was blocked. So then 20 minutes later, Stoner Child came back with tools and spent maybe 15 minutes in the bathroom making a LOT of noise, and then said it's fixed and left. I went into the bathroom and flushed the toilet: nope, not fixed. I called the front desk IMMEDIATELY. Front Desk Guy was like, "Huh. OK, dumb Girl-Lady, let me see if I can track down Maintenance Child." 10 minutes go by, 15 minutes, 30 minutes. I call Front Desk Guy again, he's like, "Oh, I thought I called Maintenance Child, let me try again." 15-20 minutes later, it's now 10:30pm, we still don't have a working toilet. I call the front desk again -- only now, THEY'RE F*ING CLOSED. I got some answering service guy who was like, "oh, I didn't get any notes about this. What now? Your toilet doesn't work? OK, not sure what I, as an answering service, can do about that, but let me check into it." WOULD HAVE BEEN NICE FOR FRONT DESK GUY TO LET ME KNOW HE WAS CALLING IT A NIGHT WITHOUT FIXING OUR TOILET. Doesn't matter to him, he gets paid to do nothing and probably resented that I thought he should actually EARN his paycheck. Needless to say, I had to call back TWICE, and dumb Answering Service guy still had No Idea What To Do, Gosh, He's Just Answering Service Guy. An hour later, after I called AGAIN to check on the toilet fix, Mr. Answering Service Guy said we'd be moved to another room, on another floor. I mean, OK, but it's now 11:20pm and we're pretty f*ing tired. But sure. So 15 minutes later, Room Change Child, another 20-year-old, comes and hands over key cards to our new room. "Can you help us move our bags?" "Uhhhh...they didn't tell me about that." So, at 11:45 pm, my wife and I moved our stuff to a new room on another floor. Not one apology, not one expression of empathy. Just annoyance that these 20 year old stoners needed to actually work for their paycheck. Terrible, terrible service. Will do everything in my power to make sure no one I care about ruins their vacation by staying at this hellhole. read more

There are only two places to stay in the park and we chose the Ranch at Death Valley. The rooms were pretty standard, but had doors that opened up to a small patio with two chairs. The grounds of the hotel are beautiful with grass and palm trees and horse stables and a large pool that i was told is always heated to 85 degrees and other outdoor amenities. There are multiple places to eat and several shopping areas. It is pricey but we were only staying for one night but I would stay here again if and when we get back to Death Valley. read more

We incorporated a two night stay here during our recent Las Vegas Vacation. We spent four nights in Vegas and two nights at The Ranch at Death Valley. Possibly the best compliment I can give them is that we both said we wished we would have switched things and had four nights in Death Valley and two in Vegas. Beautiful scenery , well designed cottages, a good selection of restaurants and friendly staff all combined to make our stay a memorable experience. We can't wait to come back. read more

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Beautiful area and really enjoyed our 1 night stay at the Ranch. The restaurant has good food options and the gift shop and market were nice ! Market had extensive snack food options , travel size items , etc. the check in office was beautiful ! read more

Great place for kids as there are a lot of stuff to do. But if you are looking for good food and comfort don't do it. Beds are hard as rocks, food is mediocre. Shower was slimy looking. Not cleaned very well and a used wash cloth in it. Staff were great though. read more

Located in the heart of Death Valley national park. One of the Oasis hotels; don't confuse it with the Inn of the Death Valley which is a few min away. Easy to find on the HW 190. We stayed on Christmas Day and business was as usual. The pre-check in email is not scam. There are 3 dining options. Stay away from the Wild rose tavern unless you miss school lunch, LOL; but the servers are very friendly. We tried all three diners and the recommendations are to avoid the cold sandwiches from the general store; either get the chicken tender set meal at the ice cream parlor and finish it with a scope of the yummy ice cream; or dine at the Saloon restaurant which you would not be disappointed but ready for pay a bit more. We skipped the buffet meals. We stayed at one of the two-level rooms. No elevator to go up to the second floor so we chose the first floor. The challenge is the poor sound proof: you could hear foot steps from the upper floor, people talking next door/wall or in the hallway. Room facilities are simple. Found some dust on the second shelf under the bathroom sink. While bedding and covers that are clean and comfortable. Pillows are on the softer side. AC is functioning and kept the temperature comfortable. There is a swimming pool with free towels; a tennis court, pickle ball court, and half of a basketball court. There are palm trees scattered around, a water fountain, an outdoor fireplace, and strings of lights at the Saloon restaurant; it's sounded by mountains with open skies; the best part is the night star-gazing. This is truly a desert paradise. read more

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Our one-night stay on February 13, 2026, was a major disappointment due to a lack of basic hospitality and hygiene standards. While the location is convenient, the experience was far from the "premium" stay we expected. Key Issues: Sanitation Failures: Upon entering our room, the bathroom had an overwhelming smell of stale urine. Worse, we discovered blood stains on the sheets and pillowcases when turning down the bed. Safety & Crisis Management: During dinner at The Last Kind Words Saloon, the fire alarm blared for nearly 10 minutes. Staff provided zero direction to guests, continued to seat people during the alarm, and told us to stay put despite the noise- a significant safety concern. Substandard Dining: The food was overpriced and poorly prepared; our meals were overly garlicky to the point of being bitter, and the sides were served cold. Additionally, our server was condescending when we attempted to order. Poor Customer Service: While the initial check-in staff was pleasant, the checkout experience was dismissive. Attempts made to management to address our concerns or offer any service recovery were ignored because the room was booked through a third party. Overall, between the bodily fluids found in the bedding, the ignored fire alarm, and the subpar food, this was a horrible stay. We strongly recommend travelers look for other options if they value cleanliness and safety. read more

The room and the food are on par with what you'd get at the average LaQuinta Inn for $104/night including a free breakfast ... except it was $295/night plus $45 for the breakfast. The management company (Xanterra) specializes in National Parks and other places where you really have no choice. read more

It was a bit disappointing as we arrived at 10 p.m. & was told there's no food available & no vending machines & we had not had dinner. The drinks machine was out of order with a note to go to the 700 building, but that was out of order too. I went to go to bed & there was a tick in my bed. read more

Where do I begin to explain about my stay at The Ranch in Death Valley? We arrived on a beautiful Sunday afternoon at about 3:00 PM after riding our motorcycles through the park. We checked in and paid for our $700 a night rooms and proceeded to our little cottages. These are stand-alone units that share a common room with an identical unit next door. I don't know how many there are, but there are dozens aligned in neat rows. We rode our bikes down the road looking for our two units. I parked my BMW motorcycle in between the cottages and close to my unit. My buddy was two cottages down from me. After making one trip to my room to carry in luggage, I noticed my riding buddy talking with what I assumed to be one of the housekeepers. The woman was berating my buddy for parking his motorcycle by his room so he could unload his luggage. We hadn't been at The Ranch at Death Valley more than 3 minutes and one of the ranches' employees was giving him crap for parking close to his room. Please note that these are very quiet BMW road bikes and not loud and obnoxious bikes ridden by many others and it is the middle of the afternoon. We moved our bikes to a parking lot and went back to our rooms. Being cold and tired from my many hour motorcycle ride I elected to take a shower and clean up before watching the championship NFL game on TV. The water in my room was barely above tepid. I waited and waited for the water to heat up and it never did. Shivering in the chilly water, I then discovered that the soap dispenser was empty. Really! Shivering from my way to cool shower in the already cool winter in Death Valley I dressed and sat down to watch the football game. This is when I discovered that the TV in my cottage didn't work. I picked up the house telephone to call the front desk and that's when I discovered that the house telephone didn't work. I then used my cell phone and called the front desk. I was told they would send someone to my room straight away. Meanwhile the football game had already started and I'm sitting on the little porch waiting for the maintenance guy to show up. After 25 minutes of waiting, I called again and was told he was on his way. About 15 minutes later a resort employee drove past in a golf cart. I flagged him down and he tried to get my TV working. He was unable to get it working and called someone. He said he was told that they knew the TV in my cottage didn't work, but that they rented it to me anyway. My buddy and I decided to go to the tavern to relax and watch the game. After being there for a while and having a beer, the tavern was closed for unknown reasons and everyone was told to leave. It was about 6:30 PM. We decided to go to the restaurant and have dinner. Arriving at the restaurant we were told there was no seating available as we didn't have a reservation. We were looking at 7 tables that were empty, but told they were all reserved. We decided to get an order to go and take it back to our rooms. When our food arrived about 30 minutes later, only two of the 7 tables were occupied. Back in my room with no TV and nothing to do after dinner, I decided to simply go to bed and get some much-needed rest. Well, with no TV I could clearly the children in the cottage next to me. They were not being abnormally loud or anything, they were just children making children noises playing, but the noise came through the wall and with no other sound in the room, I couldn't sleep until after they were quiet. The next morning over coffee my buddy and I decided to complain to management and to cancel our stay. Stephen in the front office was understanding and apologetic. He cancelled the rest of our reservations and gave us a 20% discount on our bill. We left early after an unimaginably miserable stay at a resort costing each of us about $700 a night. read more

The only reason I stayed here was for the showers and bathroom....both were closed for maintenance when I was there...the campground is a dusty and dirty parking lot....next time I'd disperse camp which I'm fully capable of doing. read more

We were hugely disappointed with this place. I booked it as part of a birthday celebration for my husband. They didn't tell us until we arrived that the swimming pool was out of action, but they still charged a resort fee because "we could use the pool at the sister hotel a mile away" After driving to the sister resort pool we found it was so crowded that there was nowhere to sit and leave our towels so we just turned around again. Our room was dirty and in fact other than changing the bed linen I don't believe it had been cleaned at all. There were long dark hairs stuck to the shower wall and the body wash dispenser was empty. We complained about this and whilst the body wash was refilled the shower was not cleaned. The air conditioning unit only went down to 70 degrees making it hot and stuffy in the room. When we asked about this we were simply told "This is Death Valley, the lowest we can have the air conditioning is 70 degrees otherwise the whole system will blow". This seems very unlikely as we have stayed many times in Beatty NV which is close by and not had this issue. This place looks very cute from the outside but is badly managed and certainly not worth the $300/night we paid. We certainly won't be staying there again read more