I've had the pleasure of working with Katy Hall as both a buyer and a seller, and am a repeat…read moreclient for that reason. On the buying side, she is patient, knowledgeable, listened to my wants vs. my non-negotiables, and guided me through every step with clarity. As a seller, she brought strong market insight, strategic pricing, and excellent communication, which ultimately led to a smooth, successful, and speedy transaction.

Working with Elisha Perez on our house hunt was great! She helped us find the place we were looking…read morefor with excellent support and knowledge through the whole process.

Since day one, Gary DePinto has been very helpful, truthful, friendly, and overall a true…read moreprofessional. Managing our investment property in Austin after moving to the North East was quite challenging for us, and Gary made this incredibly easy and stress free. He was always prompt, and transparent in his communications, which seems to be a rare trait to find these days. Eventually, when we decided to sell the property, we entrusted Gary to not only get a good offer for the house, but to also take care of the various maintenance issues prior to listing. Gary exceeded our expectations on every metric! We were able to go through the whole process remotely, and Gary made sure everything was as smooth as possible for us. We are very grateful that we were able to connect with such a wonderful person. It goes without saying that we would highly recommend Gary to anyone looking for a real estate agent!

I have never in my 20+ years of renting come across such bad business practices…read more I reached out to Mission South via an online listing from Zillow. The returning contact was Vito Raymond with Metro 512 Realty a.k.a. 512Living a.k.a. The 512 Group. Vito met me onsite at Mission South to show me apartment 112. When I arrived he said that unit had been leased but he could show me 109. Unit 109 left much to be desired. You could tell they were working on it, but you could also see the unit suffered years of maintenance neglect. Still sensing my hesitation, Vito called me back to come look at a finished unit at Mission South the next morning. This unit looked good, but sadly it was on the second floor. Due to a current disability, I need to be in a first floor unit or have access to an elevator for upper floor unit occupation. I asked Vito if some basic updates could be made to the 109 unit before I applied & he said that my list items were already on their list to take care of. I informed him that I was not available for any move-in until at least March 13, due to my being out of the country. I don't think that message hit home with anyone, because as I was out of town, the pressuring messages started flooding in. Multiple texts from Vito to which I replied that I was still abroad. I asked if I could see the unit before signing the lease & if it didn't work, for whatever reason, if I could get my security deposit back. His reply was "Yes that can happen as long as you don't sign the lease first. So pay the deposit and tell Loren our property manager that you want to see the apartment before signing the lease". The very next day I got an email from 512Living - Mission South's assistant manager Marisa Garcia. "The security deposit and admin fee payments are missing in order to hold the unit & send the lease.", she explained. In fear of not having a place to live when I got back to Austin, I reluctantly paid the admin fee & the security deposit via an online portal on March 8th. my mistake was assuming Vito had spoken to them about my being abroad & about my request for the deposit refund. Friday 3/15/24, I texted Vito that the unit wasn't right for me and that I wasn't going to make our meeting or sign the 12 month lease with Mission South. He wished me luck & asked me to reach out to Loren, the manager for Mission South & employee of 512Living to get my security deposit refund. I called & left a message with the admin on shift. Later that day I got an email from Loren reading ..... "Mary- I've attached a copy of the application for your records. Your application was received on 02/26 & approved on 02/28 when your guarantors application was submitted. The deposit was paid on the 8th, & the lease was sent the same day- the unit had been held since the 8th. On page 6 of the application, it states in paragraph 3 & 6 that we may keep the application deposit as liquidated damages if you don't sign the lease or withdraw your application. I know Vito mentioned you weren't ready to commit to a long term lease. I can ask the owner if they would consider a shorter term lease if you would like; let me know and I can reach out to the owner. If you have any questions in regards to this, please let me know. -Loren" Notice that in the email above Loren improperly refers to my security deposit as an application deposit. I paid a security deposit, as referred to in the application. I did not ask for a 6 month lease that she attempted to have prepared for me. I explained to her that Vito mentioned that the security deposit was refundable if I didn't sign the lease & asked her to have the owner call me. After two days of no reply I followed up with an email explaining that I am not interested in signing a lease & that I do not feel comfortable doing business with a company that allows misrepresentation of terms from an agent regarding the refund-ability of security deposits. I also asked them to send an itemized & dated list of any liquidated damages suspected to be associated with this transaction. I still have not received this. Loren replied "although the application specifies that we can retain the application deposit as liquidated damages in case of withdrawal or failure to sign the lease, the owner has agreed to refund half of your application deposit, totaling $537.50." Again incorrectly referring to the security deposit as an application deposit. There are no defined terms for clear understanding. They change the deposit term to suit their needs. This is absolutely poor real estate practices & every realtor I have spoken to says they are operating incorrectly by Texas law. Even Vito texted confirmation that he "did say the security deposit was refundable and that has always been their policy". I took the partial refund, but I am still waiting on the receipt for damages. They are now past 30 days as required by law in the state of Texas to produce this. I am still working to get the rest of my money. BUYER BEWARE!

This management company does not enforce legally binding CCRs and Guidelines against a FOOD HOARDER…read morefor years and literally has to be sent certified Mail for Breech of Contract to remove a dead refrigerator full of rotten food. You will wind up paying lawyer invoices for what are simple and clear years long Enforcement violations. HOWEVER IF you have an 88 year old senior who you want to die in a $300,000 Condo covered in trash and rats built up for YEARS, THEN THIS IS THE PROPERTY MANAGEMENT FOR YOU. Btw, they almost never answer the phone and do not call back even when they say they will.

Years later, I've found these text messages and voicemails from when the staff at Ely Properties…read moreverbally harassed me when I was a college student. They basically left a threatening voicemail with a lot of "f bombs" and told me that if I didn't take down my yelp review they would sue me. I was in the middle of midterms and due to peer pressure from my roommates who were also harassed I took it down. It's back up now and as a now 30 year old adult, I can truly say -- ely properties are predators. They take advantage of college students, bully and harass students and tenents! And to everyone else's comments - we never received our deposit back.

This company is notorious in giving a tenant a notice about coming in and fixing staff or for…read morepreventive maintenance I lived there for three years Always paid on time and i still want to live there however it comes with a great price of privacy and respect. They think their tenants are their little prisoners that they come into their houses at any time to check for problems without any notices or even respectful discussion . Their maintenance man calling me every year only a few minutes before he comes in and do what ever he wants to my house that i live at. They wanted to remove for crying out loud a tiny chain i put on the door just so i can talk to any person knocking on my door before letting him in and protect myself in a rough area of killeen!!! I can't believe They had a problem with this chain!!! - For crying out loud It's not like I did serious damage to their door! They are always nity gritty harassing year after year after year! I asked them what code violation exactly is a chain on the door and i haven't received an answer back. I told them that i actually made their house more secure with this chain! They also charged me 70$ to fix a kitchen sink saying I caused the colognes even though it's obviously old pipes and wear and tear Rent is cheap and houses are nice but this is the only good thing i can say about them They got ten employees sitting in their office and cannot even take enough time to send me an email notifying me about the fact that they are coming Shame for a company that calls itself " professional property management company"

Used company for property management and did not assist with damages caused by evicted tenant…read more When we tried to speak to management about our concerns we were ignored.

I would HIGHLY suggest that you stay away from this predatory company…read more Don't just take my word for it - read all of the reviews here and on google like I should have before signing with them. I was given my house in an unclean and 'vintage' condition because it is an older house and a rental. Throughout my time there I made many updates with patching walls, painting doors, etc. I even hired a cleaning service as they suggested before moving out. I was then charged almost $500 from my security deposit due to the property being 'very dirty'. They showed me an invoice from a cleaning company that informed me that Eyes of Texas was their 'boss' which makes me feel even more scammed. This company is a SCAM. They take as much as they can from their tenants. Atleast I can read these fellow reviews and not feel so alone. Do yourself a solid and STAY AWAY.

I have used this company for over a decade. Great Service and they have saved me Thousands over…read morethe years in repairs...

After making the decision to move to Austin from out of state, a friend recommended that we work…read morewith Omar not only because of his knowledge of the Austin market, but also because of his extensive network within the realtor community. Omar was quick to set up time with us to understand what we were looking for and so accommodating in sharing insights into areas to explore. When it came time to tour, he was amazing both in person and virtually. Because we were out of town, Omar was patient with us and our travel schedules and was super flexible with us to ensure we got to tour all of the homes we were interested in. We toured several homes virtually with Omar and he was great at pointing out all of the small things we should be aware of, which is so critical when you are thinking about buying a home you've never physically seen! Because of his extensive network, Omar was able to find several homes not yet listed, and this became a huge competitive advantage for us. We eventually found an amazing home in one of the toughest markets with little to no haggling or stress. Omar was there through everything from touring to closing. We have bought several homes in hot markets and by far our experience with Omar was one of the best. Search no further for an amazing realtor, you've found the best of the best!

Omar was with us every step of the way as we selected, built and moved into our new home. He worked…read moretirelessly to market and show our previous home right through the sale and closing. There was never a time when we didn't know he would be right there to answer questions, guide and facilitate a build, purchase and a sale in the most unpredictable and unstable real estate market in history. There are hundreds of real estate agents in Austin, but there is only one Omar Dyess. You'd be lucky to have him on your team.

Gilbert was our realtor as we needed to sell our home. The market has not been good and we were…read moreseeing way too many homes sitting on the market for months and months. In speaking with Gilbert, his approach and suggestions were strong, he helped us by having a professional stager come in to our home and help us prepare, and he had a professional photographer come in and take fabulous photos of our home. The experience was awesome, we had multiple offers on our home in just 3 days. We sold our house quickly and Gilbert took care of everything to make things run smoothly. I cant recommend Gilbert enough, he will be our "go to" moving forward.

Gilbert Gonzalez made our dreams come true in finding our our forever home near our adult children…read more He is very professional and knowledgeable as well as easy accessible and always kept us informed. He constantly checks up on us and makes sure to answer all our questions. Gilbert was persistent with the builder in helping us get what we wanted in our new home. We felt like he was one of our sons looking out for us. Gilbert Gonzalez is the best realtor you will ever find!