This management company does not enforce legally binding CCRs and Guidelines against a FOOD HOARDER for years and literally has to be sent certified Mail for Breech of Contract to remove a dead refrigerator full of rotten food. You will wind up paying lawyer invoices for what are simple and clear years long Enforcement violations. HOWEVER IF you have an 88 year old senior who you want to die in a $300,000 Condo covered in trash and rats built up for YEARS, THEN THIS IS THE PROPERTY MANAGEMENT FOR YOU. Btw, they almost never answer the phone and do not call back even when they say they will. read more

Years later, I've found these text messages and voicemails from when the staff at Ely Properties verbally harassed me when I was a college student. They basically left a threatening voicemail with a lot of "f bombs" and told me that if I didn't take down my yelp review they would sue me. I was in the middle of midterms and due to peer pressure from my roommates who were also harassed I took it down. It's back up now and as a now 30 year old adult, I can truly say -- ely properties are predators. They take advantage of college students, bully and harass students and tenents! And to everyone else's comments - we never received our deposit back. read more

It's hard to put into words just how awful this company is. Dismissive, unreliable, untruthful are just a few of the words that come to mind. Believe these reviews that you are reading here, on Facebook, on Yelp, that's the reality when renting with these people. I've attached photos to make people aware of what they are getting into. When we first moved into our Ely Properties apartment (Texan Tower), I was shocked. The clean apartment that we were promised turned into urine on the toilet, someone's water bottle left on the counter, crumbs all over the kitchen, unhinged wall outlets, ripped window covers, carpeting that never came off of the cement, paint chips, as well as mold in the showers. It was like this apartment was never cleaned. We quickly noted this in our move-in form as well took photos to document these damages. We notified the office and presented them with pictures of what we found in the apartment. Clearly this was in violation of our lease when we were to be presented with a clean apartment. It took us hours to clean the apartment while the office was dismissive. Throughout the year it kept getting worse and worse. The elevators were frequently down and instead of directly addressing the issue, Ely Properties emailed the tenants asking them to help them find who was causing the elevator issues (which shouldn't be a problem tenants need to worry about). The elevator would go unfixed for weeks and as a person who is relatively healthy and can walk, I can't imagine what it would be like for someone with disabilities who needs to get to the upper floors. During the COVID-19 pandemic, Ely Properties began up-charging for mail keys, charing over 100 dollars to replace a mail lock when just a few weeks ago, we were quoted half of that. Upon move-out, we were assured that if we cleaned the place spotlessly, we would not be charged a cleaning fee. My roommate and I spent hours and hours cleaning the whole apartment, scrubbing, mopping, detailing and taking photos of how amazing we were leaving the apartment. This was in stark contrast to when we moved in to the apartment. Bathrooms were cleaned, floors mopped, A/C filter replaced, stove cleaned, refrigerator spotless. Everything was just as it needed to be. We shared our move-out photos with the office and never got an indication that we would be charged for any reason. Low and behold, a few weeks later we receive our security deposit back with the most bogus charges. First, they decided to charge us over 1000 dollars to "repaint" the walls, never providing us with photos of what they repainted over and what "chips" they were talking about. The current tenants provided us with video and even they said they thought the paint job was bad and when they had moved in, they noticed tons of paint everywhere. Because of the painters, Ely Properties decided they had to call in a maid and charge us. Keep in mind, the painting was done without our knowledge and after our move-out. This was clearly not something that we should have been responsible for. The painting and cleaning were totally unjustified and Ely Properties has not given us evidence to back up their claims. The current tenants pointed out many things that they were not satisfied with, but upon receiving this information, we provided Ely Properties with both move-in and move-out photos, showing that the features they received were exactly the ones that we got. Ely Properties also decided to charge us "shower rods" (we never had shower rods, we had doors), as well as halogen bulbs from the living room that were clearly working when we moved out, as evidenced by the photos in our move-out. Jeremy has said he would refund the shower rods, but this shows us that they are not doing their due diligence and are slapping on charges for no reason. Many other tenants have had the same experience. We've emailed back-and-forth with Ely for weeks now, and they often do not reply back to us, or reply by answering only one of our charges. We will need to escalate. Stay away from this company. read more

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I own a property that Ely Properties manages the HOA at. I called Thursday to see if I pick up a new parking pass, since the old one was misplaced. I was told that I could pick up a new one for $25. Well the time to pick up a new one comes & Matt Ely specifically told the receptionist not to give me a pass. Matt then refused to speak with me about why. Keep in mind that I OWN my property & that Ely receives monthly HOA payments from me. None of what they're doing is legal, & it's clear that their focus is not on actually providing customer service in the areas of HOA/ property management. Another situation from a little over a year ago: I wrote a review a while back about the poor business Ely Properties does because they charged us a cleaning fee after a tenant moved out, but the apartment was never cleaned (photos attached). Shortly after, my mom began purchasing another property. She needed specific documentation from Ely about our property they managed in order to complete the purchase. Matt Ely emailed my mom implying that if she gets me to delete my review on here, then he'll provide the documents she needs to purchase her new property. When I say POOR BUSINESS, I really mean dishonest, untrustworthy group of people scamming every chance they get. I do not recommend doing any for of business with them unless you already have a lawyer on speed dial. read more

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I was having the hardest time with finding a place in short notice but this realty company was so helpful!! They helped me find the perfect spot in such a quick manner that I would definitely refer this company to anyone I know!!! They are great!!! Thanks Adam Brewer & Ely Properties!!! read more

DO NOT LEASE WITH THESE RATS!! They will not adhere to their own lease agreements, they WILL steal your deposit in anyway they can. Leased with them for a little over two years and from day one of moving in I have had issues upon issues. From my unit flooding every month, to racoons living in the walls (for almost two whole years!), weevil and black mold infestations- the list keeps going. After moving out my roommate and I had deep cleaned every inch in our unit and left with regular wear-and-tear and was only promised 10% of our deposit with an abundance of random charges they should be responsible for. They claimed to have mailed out my deposit, waited a month and never received it. After not receiving my deposit they mysteriously stopped responding to my emails so I went to their office. I saw at least 10 other units deposit checks that had not been sent out and they claimed they never got confirmation to rewrite the check for the deposit. They've even hid my reviews I've posted on other sites! I could go on about how horrible this company is but I'd be beating a dead horse. Here are pics of my unit after moving out if you'd like to see the conditions we left it in: https://drive.google.com/drive/folders/1cZ5_WAjrZkQAaG0uxT97PRmlJpu_77ef read more

It literally took them almost 5 months to get the parking spots secured and ignored all problems that came along with it (towing, parking in others "designated" spot, etc) Mold continuously grew in my roommate's room and they didn't bother to do a thing. The office is absolutely no help, none of the receptionists know what they're doing and will each give you a different answer. Also no one in that entire building wore any masks throughout the entirety of the pandemic (even before vaccines were released). This property does not care about the well being of their residents. If you even remotely enjoy it now, that'll change soon... The 1.5 star overall rating speaks for itself. read more

Matthew Ely is a lying sack. He contracted with our company through email to do a job. When we showed up to do the job he said I never agreed to hire you and sent our staff away. When we called him to discuss the matter he never returned our call. Contractors get a deposit in advance if you decide to do any work at all for this schiester. read more

Absolutely garbage and terrible at dealing with their customers. They even shared another customers personal info with me.

Absolutely the worst company to rent from in West Campus. They WILL steal your deposit. You can write that down. Read the hundreds of reviews that mention it. Basic repairs take 4-5 calls before they attend. I lived in one of the new properties that they owned and managed. It was a new construction when I moved in. Very cheaply built. Everything keeps breaking down. read more

A half dozen small (quarter size or less) paint issues on the wall cost $1200 apparently. Magically all of the "damages" added up to exactly our security deposit. Sound suspicious? Absolute trash. Ridiculous. If you rent from Ely Properties, don't expect your security deposit back. read more

This place is ran by slumlords. I was called a wet back and disrespected very much by two of the people that work for them. Their names are Kayla and Jeremy. I am a quadriplegic incomplete and I had two other roommates here and we were paying $2,495 a month. This is not worth it because the apartment floods everytime it rains and it has been doing it and they claimed they had fixed it but it does it every time. Also all three floors are packed with Airbnb so it's never quiet here and it's always real dirty and there's drugs all the time. We have found needles on the floor in the courtyard with many empty beer bottles and blunt roaches. If you value your money and your privacy then this is not the place you want to be at. And this is in apartment 100.the maintenance man told me that pretty much all these apartments flood when it rains. read more

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Don't see my review anymore so here goes again: It's hard to put into words just how awful this company is. Dismissive, unreliable, untruthful are just a few of the words that come to mind. Believe these reviews that you are reading here, on Facebook, on Yelp, that's the reality when renting with these people. I've attached photos to make people aware of what they are getting into. When we first moved into our Ely Properties apartment (Texan Tower), I was shocked. The clean apartment that we were promised turned into urine on the toilet, someone's water bottle left on the counter, crumbs all over the kitchen, unhinged wall outlets, ripped window covers, carpeting that never came off of the cement, paint chips, as well as mold in the showers. It was like this apartment was never cleaned. We quickly noted this in our move-in form as well took photos to document these damages. We notified the office and presented them with pictures of what we found in the apartment. Clearly this was in violation of our lease when we were to be presented with a clean apartment. It took us hours to clean the apartment while the office was dismissive. Throughout the year it kept getting worse and worse. The elevators were frequently down and instead of directly addressing the issue, Ely Properties emailed the tenants asking them to help them find who was causing the elevator issues (which shouldn't be a problem tenants need to worry about). The elevator would go unfixed for weeks and as a person who is relatively healthy and can walk, I can't imagine what it would be like for someone with disabilities who needs to get to the upper floors. During the COVID-19 pandemic, Ely Properties began up-charging for mail keys, charing over 100 dollars to replace a mail lock when just a few weeks ago, we were quoted half of that. Upon move-out, we were assured that if we cleaned the place spotlessly, we would not be charged a cleaning fee. My roommate and I spent hours and hours cleaning the whole apartment, scrubbing, mopping, detailing and taking photos of how amazing we were leaving the apartment. This was in stark contrast to when we moved in to the apartment. Bathrooms were cleaned, floors mopped, A/C filter replaced, stove cleaned, refrigerator spotless. Everything was just as it needed to be. We shared our move-out photos with the office and never got an indication that we would be charged for any reason. Low and behold, a few weeks later we receive our security deposit back with the most bogus charges. First, they decided to charge us over 1000 dollars to "repaint" the walls, never providing us with photos of what they repainted over and what "chips" they were talking about. The current tenants provided us with video and even they said they thought the paint job was bad and when they had moved in, they noticed tons of paint everywhere. Because of the painters, Ely Properties decided they had to call in a maid and charge us. Keep in mind, the painting was done without our knowledge and after our move-out. This was clearly not something that we should have been responsible for. The painting and cleaning were totally unjustified and Ely Properties has not given us evidence to back up their claims. The current tenants pointed out many things that they were not satisfied with, but upon receiving this information, we provided Ely Properties with both move-in and move-out photos, showing that the features they received were exactly the ones that we got. Ely Properties also decided to charge us "shower rods" (we never had shower rods, we had doors), as well as halogen bulbs from the living room that were clearly working when we moved out, as evidenced by the photos in our move-out. Jeremy has said he would refund the shower rods, but this shows us that they are not doing their due diligence and are slapping on charges for no reason. Many other tenants have had the same experience. They have refused to reimburse us for these charges, and as students, we don't have the time or money to combat their falsehoods. Stay away. They are known among the UT community as untrustworthy and have had previous lawsuits brought against them. read more

I would definitely recommend these guys. I lived in a beautiful duplex near Mueller. When the freeze hit last year, Ely Properties was incredibly helpful and communicative- often checking in to ensure tenants were OK throughout the storm. Jeremy was especially kind, professional, and willing to go above and beyond to help me iron out a billing snafu. Even after I vacated the property when my lease expired, Jeremy worked tirelessly to assist me in resolving an issue with the utility company (though I was no longer his tenant). Prior to this issue, there was one month that I accidentally paid double rent (forgot I had already set up direct deposit), and Jeremy worked diligently to resolve this issue within the same 24 hours. I would definitely rent through this company again! read more

Well, well. This is a trip down memory lane. For some reason I did a search for Ely Properties in Austin, TX this morning. I was surprised (and disappointed) to see they are still around, that Matt Ely is still running it and that they are still treating their tenants just as poorly as when I lived in their apartments. I lived in Austin in the late 90s for several years when I was a law student. I had the misfortune of living in two different apartments managed by Ely. In my opinion, Ely was without a doubt the worst management company I've ever had to deal with. I won't recount all of the things they did but here a few: 1. One of the places I lived had a screen door over the front door. Unfortunately, the screen door didn't latch properly so it would just swing open and stay that way. I called Ely multiple times to come and fix it. I guess at some point they got tired of me calling so the guy working there (can't remember his name but he was no people-person) told me they were going to come and remove the door. Sure enough, a day later the maintenance guy came, took the screen door off its hinges and disappeared with it. All of that instead of fixing the latch. 2. My neighbor (a very nice female grad student) had her apartment flooded. One night it rained really hard and water was gushing through the ceiling of the apartment she was renting. It was coming down in multiple places on her bed, couch, etc. I remember because this happened at 2 am and she knocked on my door in tears. So we called the Ely help line and it had some message that said hit 1 for routine matters, 2 for emergencies, etc. So we hit 2 and got another recording that basically said that things like fire, flood, etc. were not really emergencies and then it disconnected. So there was no actual option to get a live person. Okay, so we looked in the phone book for the number of a person we knew who worked there (coincidentally the same person who had them remove my screen door in #1 above). We found it and called him. He was not happy to be called at 2 am and basically wouldn't do anything to help. Just to be clear the water was cascading through the roof of this poor girl's apartment and ruining everything. I'm not sure how everything turned out in the end. 3. When I moved into one of the apartments the blinds for the front window were broken. I asked Ely to fix them but they never did. I ended up hanging a blanket over the window for the entire year I lived there. 4. Cars were constantly towed. Mine wasn't but I saw it happen to plenty of other people. I remember this one guy came to deliver a TV to his friend. He parked in a reserved spot for literally less than five minutes. When he came out his car along with the TV in it had been towed away. The tow trucks used to circle the parking lot non-stop looking for offenders. I'm sure this was at Ely Properties's direction. It's a shame that after all these years the poor students that go to UT still have to deal with an organization like Ely Properties. read more

If, after reading all of these reviews, you think as I did "well, there are a couple good reviews, im sure it can't be as bad as they're making it", I can promise you, IT'S WORSE! If you have any remote inkling that you may give this company a chance, do yourself a favor: Scroll down towards the bottom of this page to just underneath where you select a page #. You'll see "60 Other reviews that are not currently recommended" and click. There's 60 more GREAT reasons to stay away. If that doesn't do it, go to BBB and read the complaints. Signing a lease with these people is the same as taking your wallet out, pulling out all the cash, throwing it in the toilet and jumping in with it. As can be seen with my review history, I only write reviews when I feel strongly about something. I stayed at 5117 N Lamar for approx 1.5yrs, spending 6mo on the 3rd floor and a full year in apt 100 on the first floor. Everything seemed ok in the beginning. The location is amazing, with great views and access to several eateries and a convenient store. That's about as far as the "positives" go. The elevator only works about 60% of the time(hope you like stairs!). The towing co that's contracted has been known to tow vehicles legally parked there(I've been a lucky recipient, fee was waived, but i still had to take a day off work and spend $ to go get my vehicle). The agents working for the property (we've worked with Kayla Martin and Jeremy Sanchez, specifically) will tell you anything they feel will get you into the property/signing a lease. We were originally promised apt 100 (1st floor, vaulted ceiling, sliding glass door opening to Zennia St, sounds GREAT, right?)) for $1900/mo. In the end, we were scammed into paying $2495 + taxes/fees/utilities. The agent we were dealing with claimed "he had a deal setup for several apartments and something fell through on one of the others"(not sure why this had any bearing on OUR apt, but thats how it happened). At this point, we were less than a month from moving and had little other choice than to take what they were offering. Shortly after moving in (1st time it rained), we discovered leaking in 2 of the bedrooms as well as heavy leaking in the living room. The complex went back and forth with the city until we moved out after a full year, claiming things had been settled when nothing had been done. We didn't even have a screen door on our sliding glass door until 2mo before move-out. Throughout all of this, one of my roommates (you can see his review below) is a paraplegic Incomplete, necessitating extra accessibility and having a weakened immune system. He had several seizures and add'l medical complications that we believe were due to the black mold formed in the complex they negligently allowed to flourish. I believe I also may have sustained some complications due to negligence.The management treated him like an animal, less than a person (read his review, Matt M below, if curious). We moved out 7/31/20, meaning this all ended during covid-19, making everything just THAT MUCH harder! I wouldn't allow my cat to stay in one of these properties, let alone any human. Ely has now sent a certified letter demanding funds be paid pending collections including $2105 in painting (is it being painted in gold? Were we expected to repaint after living there for a full year?), $28 for 4 light bulbs (what light bulbs cost $7 ea? I can get SMART bulbs cheaper!) among several other ridiculous charges. If you stay here anyways, make sure you get EVERYTHING in writing and record all conversations, as it WILL come back to bite you! You're welcome to contact me if you have any questions or are seriously debating renting from this slumlord! read more

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This review is regarding the overall management behavior and a specific instance of very disgusting mold in my apartment at the Texan Shoal Creek. I've submitted maintenance orders on 2 occasions: once for a broken AC, another upon discovering an abundance of mold in my closet. Each time I had to request maintenance at least 3 times before someone came. Ely Properties will force you to sign a "Mold Addendum" with your lease. I've lived in a few older, run-down complexes in West Campus, but none with more mold than Texan Shoal Creek. The addendum requests that we acknowledge steps to avoid mold. I have. It's almost as if Ely Properties is fully aware of the mold situation at TSC and is trying to divert responsibility onto its residents. I haven't heard back from them yet, though. I would recommend to any college students at UT to avoid leasing with Ely Properties like mold. I cannot imagine someone with a college course load having to deal with their aloof, uncooperative management. Maybe it may be better suited for people who've graduated and work full time, but for what you'll pay at Ely & TSC, you can do much, much better in West Campus. read more

Ely Properties - A piece of the pungent black mold at Shoal My recent spike in headaches and allergies agree - Property Management Near Me - Austin, Texas

This place is horrible. I stay at Texas north campus on 51st and Lamar and the apartment was never cleaned when we moved in. Every time a train the living room and the bedroom adjacent with flood. as a quadriplegic incomplete in a power chair was hard for me to put down towels and pick them up so a lot of my furniture and carpets were ruined because of it. I was called a effing wet back by Kayla which is one of the apartment managers and also Jeremy Sanchez walked in the apartment without knocking when my attendant from the state was dressing my wound on my bottom and I was butt naked. he startled me that day and I was also using my urinal and it dropped on the floor in urine went everywhere. they lie to the city saying they had fixed the apartment but I have many pictures and videos showing that they didn't. they are very disrespectful and have no value for other human life. Matt Healy is the one in charge of them so shows them that nobody is important but them and their money. there's so much Airbnb here so you will NEVER SLEEP because of all the NOISE and there was a reported case on the third floor of a PREGNANT GIRL who had CORONAVIRUS. There is BLACK MOLD in the walls and the place is always FILLED with DRUGS and ALCOHOL. We found a HEROIN NEEDLE on the ground in the COURTYARD and there's always CIGARETTE butts and MARIJUANA roaches thrown everywhere and that is everyday. THEY do not answer their phones to take complaints and they treat Hispanics and blacks with the most disrespectful attitude. I believe they are prejudiced against disabled people as well. Hopefully nothing happens to their kids or a family member to make them disabled because they would probably disown them. do not rent here if you value your money and your time. We were paying $2,495 a month and we never got anything done here. I had to have my sisters come in and clean my apartment for me when I moved in because they never sent anybody to clean this place. They are very much SLUMLORDS. read more

Ely Properties - This is a sliding door where all the rain comes through - Property Management Near Me - Austin, Texas

I have been renting from Ely Properties for over a year, and I have had nothing but great experiences. I've read a lot of negative reviews about Ely Properties, but I can confidently say I've never had anything close to any of those experiences. Anytime I've needed anything, Ely Properties has been extremely quick to take action. I was locked out of my condo around 6am one morning, and when I called Matt Ely not only did he answer, but he immediately sent someone over to help me get back in. The few times I've had a maintenance request it's been resolved within 24 hours. I've found Ely Properties to be nothing but respectful and accountable for their property. I would absolutely recommend Ely Properties to anyone looking for a place, and this is coming from someone who teaches a customer service course. read more

Lived at Texan Shoal Creek for almost 2 years. Upon move in, the apartment was not clean. I could go on about how disgusting our unit was. Loft carpet was black and not replaced. We sent the maid away that the management sent over after us complaining because she literally brought a broom and some spray. Our unit needed serious disinfecting and we spent DAYS trying to make it livable at best. If you decide to live here, ensure that any carpet is replaced prior to move in and do not sign a lease until you figure out a way to ensure the unit is spotless prior to move in. Last year, Ely tried to kick us out of our unit, break our lease, and claim that it had been sold. All I have to say is read every piece of the lease you sign, and do not let them take advantage of you. They did not leave us alone until we got parents + an attorney involved. Not what you want to be dealing with, especially as a busy college student. Garage gate and elevators were constantly broken at a rate that was not even comparable to any other location I have lived at in West Campus. The only good things I will say about my experience is that the maintenance team was always very helpful, and we received our full deposit back in a timely manner. read more

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II have heard Ely's reputation about bad management, and I thought, "What's the worst that could happen? I just want something 'cheap' in West Campus". The worst that could happen is they will steal your money and scam you at every turn. I lived at Texan Pearl from 8/5/17 - 7/31/18. 1. I moved out after a year, but my roommate stayed, and someone took over my room. They signed a whole new lease, and I was supposed to get my half of the security deposit back. I had communicated with Cari Strickland about the process, and I had given her my forwarding address and was expecting it 30 days after moving out, but I ended up contacting them 4 times no avail. I finally went in person THREE MONTS LATER to try and get it and then their story was "You have to get the deposit directly from the new tenant who took your room". I asked to talk to a manager about my situation, but the front desk lady said nobody would talk to me and treated me like I was stupid. I contacted the new tenant and knew for a fact that the new tenant PAID A DEPOSIT TO ELY DIRECTLY. I left them a signed letter threatening legal action if they didn't pay the full deposit back. The next day Matt Ely contacted me, and I went in person to get my deposit. They acted in "Bad faith" according to the tenant code, and I'm sure they regularly prey on students like this expecting nobody to stand up to them with legal action. 2. I had "early move in" which meant I could move in a couple days early. There was no coordination with the company replacing the flooring and the maid service that was cleaning. They day I moved in, there was a man still replacing the flooring, and it took a full week for the maid service to clean the apartment. I SAW THE SERVICE CLEANING EMPTY ROOMS THE WHOLE WEEK I WAS WAITING. I contacted Ely 3 times and they eventually gave me the maid company's contact info. I had to end up talking to the maid company myself to finally get somebody to clean the room. Room also had a lot of damages that, no doubt, were charged to the previous tenants, but weren't fixed until I placed probably 8 maintenance requests for them all. 3. My garage door opener had a dying battery, and I had them replace it. When I tried it after, it didn't work and they wanted to charge me $100 for a new remote that's worth $12. I ended up talking to Jeremy Sanchez and got a new remote since I had received an old one, and I wouldn't take no for an answer. CROOKS. 4. Texan Pearl is a very low quality building, no insulation, thin walls, high electricity bills. Water bill is AVERAGED OVER THE WHOLE BUILDING. Don't try to conserve water because you'll be charged for everybody else's use. 5. The only redeeming quality was that maintenance was pretty good about repairing things in a timely fashion. They want to rip you off at every corner. I wouldn't recommend any of their properties to my worst enemy. The extra rent you pay elsewhere will give you peace of mind that you won't have to end up in small claims court after dealing with Ely Properties. read more

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Unbelievably bad experience with renting a beautiful, expensive home in Mueller through Ely Properties. You won't get your security deposit back! Ely Properties advised the home owner that it was ok to use the security deposit to make home improvements to the yard after I moved out. I couldn't believe it. Lesson learned - renter beware! I'm sending my rental agreement to a lawyer. No where in the agreement does it say my security deposit can be used on home improvements after I leave the property. Also, the microwave didn't work for six months and getting the home owner (CK Jeang) to fix it was tedious and time consuming. In the end, we just let it be and lived without a microwave. Really unbelievable for such a high end property in Austin, Texas. The house was in shocking condition when I moved in with the carpets stained and a bad smell and a refrigerator full of mold. The front yard was pretty much washed away from rain as there wasn't any mulch on the flower beds. I guess I should have realized that this said something about how much the home owner cared about the property (not at all) and shouldn't be surprised by the unethical use of my security deposit. read more

If I could give 0 stars, I would. I lived on the Texan North Campus apartment complex, where my room would flood every time there was a heavy rain even though I am on the second floor. The water would come in under the wall and soak everything on the floor. I told them about this issue within 2 weeks of moving in, and they informed me they would fix it. They did something that made it even worse and I informed them 4 more times of flooding issues, and would rarely even receive a response from management. This is totally unacceptable and I'm glad to be moving out of this complex at the end of the month. In my opinion, if you have ANY other options, I would not live in a property manager by this company. read more

Ely Properties - Room flooded multiple times and management never bothered to fix the problem - Property Management Near Me - Austin, Texas

So far, I'm having good experiences living at Texan Pearl. Maintenance guys come in quickly and handles the problem efficiently, the management promptly responds to your inquiries, and the general manager (I believe?), Jeremy, is a super reasonable guy. He is a go-to person if any issue arises living at Ely Properties. I'd suggest my friends to live here because I really like the place. It is clean and quiet most of the time, and the restroom is pretty big. read more

Ely properties is the worst, they will rip you off any chance they get!!!! MANAGEMENT IS HORRIBLE!!!!!!! DONT SIGN A LEASE HERE!!! Seriously, if you are a student looking to rent in north or west campus, GO TO UT LEGAL SERVICES and have them look over your lease before signing!!!! Trust me, the attorneys at UT Legal Services are very familiar with Ely Properties. Oh, and the apartments are disgusting on move-in day. read more

Ely Properties - Mold on our shower head on move in day. - Property Management Near Me - Austin, Texas

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They dont care about tenants and refuse to answer calls/texts. Near impossible to get in contact with them. Doesnt matter how cool the house is, not worth it to use this company because they wont help/ talk to you after you sign the lease. read more

TERRIBLE, TERRIBLE, TERRIBLE. I have never left a review EVER. JUST DOWNLOADED YELP TO DO IT because I would like to save future tenants from the catastrophes i went through. Then i noticed they already HAVE HORRIBLE REVIEWS. guess I'm not the only one! Absolutely no integrity to this company. The property managers simply DO NOT care about ANYTHING! I lived in a roach infested (which they claimed wasn't their responsibility?!), no natural lighting crappy apartment with prostitutes on premises and multiple thefts. It took getting laundry stolen for months until they put a code on the door. Now it gets so steamy. You can't even walk in it. They don't remove trash when necessary and simply DO NOT CARE ABOUT THE TENANT. Then when you move out of the unit, they charge you 6$ per lightbulb when it is actually the light fixture that NEVER WORKED! UGH. I wish i could give 0 stars. read more

Poor, untimely building maintenance when things break or are unclean. Unit not clean upon entrance; the roaches, spiders and more don't help pay our expensive rent, and haven't seen any pest control either. Constant, inexplicable charges (they can't explain even when they do respond to emails, which is never). Average rating speaks for itself. Rip off for price, best advice find a better place which you can and I did. read more

DO NOT DO IT! I lived at the Texas Tower 2 years ago and although the atmosphere was not terrible, dealing with the management company was a nightmare. They were always so rude every time I came in and took weeks to respond to maintenance requests. ISSUES: 1) Our washer/dryer would break every other month. 2) There were cracks on the ceiling. They tried to charge us for the apartment's foundational defects when we moved out. 3) The doors did not fit the frames and at one point expanded so much that my roommate and I were locked out of our apartment. We had to call the maintenance guy (who was SO nice) and he drove from north Austin to come break open the door. They also tried to charge us for that as well. 4) The elevator was ALWAYS broken. 5) The parking garage was ridiculous and impossible to move around in. 6) Out of our $1200 deposit, they returned $200 because they charged us for their apartment's defects. One of my roommate's dad, who's a lawyer, had to get involved. As I was finding a place to live afterward, I would not look at any apartment complexes run by Ely Properties. read more

Don't use Ely Properties. First off, they emailed tenants telling us they would pay us $15 dollars to write good reviews on Yelp and CitySearch. Second, after living in the same apartment for 2 years, almost $20,000 in rent, they repay me by allowing their maid service to steal my MacBook and Matt Ely told me "there was nothing they could do about it". The lady at the desk at the leasing office is always very nice and she genuinely seemed like she wanted to help me locate my stolen MacBook, however, the management did not care. Moving out took longer than expected and I ran out of moving boxes and I emailed Ely Properties at 5:00am saying I would be back in a few hours for the rest of my items. I needed to get a couple hours of sleep and take a half day off work. I arrived back at my apartment at noon and the cleaning crew is already in there. First thing I notice is that my bike is gone. So I calmly asked the cleaning crew (man and his sons?) to return my bike, which they did, telling me they put it by my car. At this point I was too afraid to leave my apartment in case anything else would get taken. So I go to my room and I see that there's an entire family in my room and the cleaning crew's children are playing with my stuff and some of my clothes are in bags ready to be taken. Granted, this was technically no longer my apartment for the past 12 hours but I notified Ely Properties that I would be back and I even apologized in the email. Any sane person can tell that no one would leave their entire wardrobe, bike, laptop, etc to be "thrown away". After about 1 hour of cleaning my apartment and finishing packing, I notice that my laptop is missing. I immediately find the man in the cleaning crew and tell him that my laptop is gone. I don't accuse him of stealing and I was very polite to him. An alleged "Becky Gomez" and her children are nowhere to be seen at this point. They have conveniently left and the only thing they "threw" away in my apartment was my laptop. I called Ely Properties and no answer so I left to tell the leasing office. After leaving a message with the nice lady at the front desk, I get a voicemail later that day from her saying that Matt Ely says "there is nothing they can do." Sure there was a contract saying we needed to be out by midnight, but that doesn't mean you shouldn't act like a human being. There was no sincerity and no effort to locate my stolen MacBook, with all my pictures and personal information, from a cleaning crew that they hired. The management is greedy and lacks humanity. It seems that they have forgotten that these college students living in their overpriced apartments are actually people and not just checks coming in on the first of every month. We even received an eviction notice on our door because we owed them $2.... read more

If I could give zero stars. I would. They are a sad excuse for a real estate company. Here is a condensed list of offenses they have done to me: 1. Misplaced my application and check 2. Claimed that I never turned an application in 3. Found it a month later 4. Wrote up a lease with the wrong tenant names 5. Wrote up a lease with the wrong rent monthly fee 6. Email us back to the wrong emails after repeatedly correcting them The absolute worst part of my experience with them was their receptionist, Amanda. She shows complete absence of professional and basic social skills. When I called to confront her about my issues with the parking fee that they bumped up, she told me "I can't handle this right now!" and hung up the phone on me. She then called me back 15 minutes later with an excuse that the line disconnected. My roommate and I emailed the owner, Matt Ely, about our concerns after this. We came into the office of Ely Properties and talked to one of the management employees, Deacon. He gave us a half-ass apology and excused Amanda's actions due to her being easily "overwhelmed". Furthermore, my roommate thanked Amanda before leaving in which Amanda did not reply. When my roommate turned to me and asked me what her problem was, Amanda yelled from her receptionist desk, "What is YOUR problem." The most recent offense involved them forgetting to file my roommate's check for this month's rent and emailing us threatening to evict us. Ely Properties have the most unprofessional and irresponsible workers I have ever dealt with. I highly discourage others to not sign a lease with these incompetent individuals. read more

2 year Texan Pearl resident with an all around great experience with both the property and management especially from Cari. No bug problems and clean on move in. Any maintenance requests we needed were addressed incredibly promptly. Rent was relatively very cheap for west campus standards. All communication from Cari and management was done in a very organized fashion through email. I would recommend this complex to anyone. read more

Ely Properties is unprofessional and unhelpful. They are incredibly difficult to to get in contact with and do not follow up with thing they say they will do. The employees do not seem to be knowledgable on the properties they are trying to sell. I constantly feel like I am being taken advantage of. Like they are working against me to get as much money as possible as opposed to working with me to have a positive living experience. If you decide to work with Ely Properties, make sure to get everything in writing. Also, be prepared to be persistent and flexible with your schedule to accommodate for their passivity and manipulation. Working with them has been a horrible experience. I have low expectations for West Campus living but the way they treat their clients is not ok. I am not looking forward to fighting against the things they will try to charge me for at move out. read more

I won't speculate on their intentions. I will not call them scam artists. Often, property management companies have their hands tied by the property owners, so it some cases, they may not have much of a choice in the matter. But it doesn't matter why they do what they do; the short version is, their priority is to avoid expenses, even when it comes at a great cost to their tenants. You'll have to issue multiple requests for all things, deal with broken pipes, leaky ceilings, cracked foundations, etc. read more

Great company, on time maintenance. My oven was not working and they came to fix, they decided to bring a new one! I have a brand new oven and very happy. read more

Ely Properties - Great maintenance - Property Management Near Me - Austin, Texas

This review is not about my experience as a whole with Ely Properties, but a review on the way they handled a single problem I had a couple weeks ago. I live at Texan Tower, and the parking garage there is nothing less than frustrating. Some spots are bigger than others, and some spots are squished so close together that it's impossible for 3 cars to fit into a section, so it's understood that only 2 cars park there at a time. One late night during spring break, I parked my car in a spot that was obviously only going to fit one car. There was no way another car could have fit between my space and the car next to me, so I didn't think to re-park my car even though I was maybe 2 inches over the line next to mine. I was tired of parking so close to the pole, and I figured 1. it's spring break and everyone is gone so this spot won't be needed and 2. no one could fit in that spot anyways, I've never seen 3 cars fit here. I wake up the next morning and see that my car is gone. I'm livid. I had my parking sticker on my car, I didn't think I did anything wrong. When I called the towing company, they said they towed my car because I was "parked in 2 spots." I threw a FIT. I told them I refused to pay them for towing my car because another car would never have been able to fit in the spot next to mine even if I had parked completely in my lines, and it wasn't my fault the parking garage had ridiculous spaces. The towing company said they couldn't do anything about it, so I called management at Ely Properties. I eventually got through to the manager, who was surprisingly calm with me as I was throwing a fit about "are you really trying to make a college student pay $200 for your ridiculous parking spots." He called the towing company and convinced them not to charge me, and explained to me that the parking spaces are of legal standard (if you're driving a smart car, I'm presuming), and that he apologizes for the inconvenience. This isn't to say that everyone should park outside of the garage lines and expect a comp when your car gets towed (because now I learned my lesson and am finding wider spaces to park in), but I was very impressed with the way the manager handled an infuriating customer. He took care of my problem within 15 minutes, and I walked away relieved. Although the parking sucks, I think that's unavoidable in all of Austin, so I can't completely blame them. In the end, Ely Properties took care of my problem in a swift and gracious manner. read more

4 years in west campus and i've never been treated this poorly. My mail key did not arrive on time so I visited the office, In a very disrespectful manner I was asked to give them 48 hours. So I came after two days, the lady on the desk shrugged me off and said another 48 hours. So I emailed the management, and they replied to wait another 1.5 weeks for KEY!? I had already wasted 5 days for it and then I was asked for another 1.5 weeks. The girl on the front desk is nothing but disrespectful and does not care about customer service at all. In Fact, she faked a phone call in front of me just so she can make up an excuse cause she ran out of them on my fourth visit. Stay away if you can. Find better management, these guys don't value customer service at all. Pay more for another management don't get trapped here for a year. read more

Don't ever expect to get your deposit back. This is a racket. $100 charge for a plastic mini blind, $250 for a maid service which is paid at max. $100, Repaint the entire apartment charge while we lived there with a leak in the roof for months, and a 3ft hole int the drywall. read more

My car got towed because of their wrongfully drawn lines on the ground. It is surely not pleasant to get towed at your own apartment

Literally terrible. Jeremy Sanchez told my mom on me for complaining about the elevator situation. Very unprofessional.