As soon as I walked in for my appt with director, I was overcome with a sense of sadness and gloom…read more So many red flags! Nobody smiles, residents and staff alike. The director was terribly scattered and rushed; she offered me no literature (said she had none-- what?!?) and could barely answer my questions let alone offer me the courtesy of being present in a conversation. She had the gall to tell me she wanted to leave before she got stuck in traffic and rushed me out after five minutes. Unbelievable. She hurried me out so fast that I left my purse on the chair in her office but she bolted out of there before I could even stop her. It literally took the staff 45 minutes to get into the office to retrieve my purse! The young man had to climb through the window as NOBODY had a key. They took their damn time strolling up and down the corridor while making me late and horribly stressed out. It was an ungodly nightmare. I would never consider recommending this facility even to an acquaintance, let alone a loved one. During the very long and stressful wait to get my purse so I could get the hell out of there, I spoke to one of the residents who was there temporarily. She told me she disliked being there very much and there is a lot of regular yelling and screaming by one staff person who is also unkind to the residents. The staff appeared as glum and lifeless as any of the residents. Though I would be two minutes away from visiting my father there, I would rather drive 30 minutes and have him properly cared for with some hope of comfort and happiness. This place is depressing and disgusting and obviously poorly run. Even the parking area out front was shamefully unmaintained with piles of wet, rotting foliage on the ground impossible to avoid when stepping out of the car. It was all too clear the neglect was all-encompassing. The whole experience was frankly an embarrassment. I would absolutely look elsewhere. If they cannot manage a ten minute appointment to place a new resident, are incompetent even answering the phones, their priorities (if they even have any) are suspect at best, including suspicions of any positive reviews.

My granny stayed at Marin Terrace for a few weeks while she was on hospice. From the minute we…read morewalked through the door, we were greeted with kindness and care. Darnell is a total character and runs the place well. The staff have the most wonderful, loving hearts and treat the residents like family. We needed around the clock care for my granny while she was dying, and were there a lot and able to observe all of the love and care the staff provide. Marin Terrace is warm and safe and staffed by beautiful people. Thank you wonderful workers of Marin Terrace from all of Ewell's family.

I toured nearly every San Francisco and Marin facility, and I have a spreadsheet to prove it. I was…read moremoving my parents to the Bay Area, and we needed assisted living for people with memory issues who do not meet the threshold for memory care. Also, both of my parents had been dramatically declining for a couple of months, so we needed to act fast to get them new doctors with weekly appointments and consistent caregiving. Aegis Corte Madera is the right place for them. An excellent UCSF doctor visits the community every Tuesday, and she has improved my parents' medical care. She works closely with the nurses onsite, so there is clear communication and implementation. Both parents made trips to Marin Health (hospital), so it was not an overnight success, but their health has stabilized. I have faith in their medical care, and they are in better shape than when they lived in their home. The management is exceptionally welcoming. They made my parents feel like they belonged right away. The GM buddied up to my dad to make him comfortable. The nurses and caregivers display a lot of care and even affection, which helped my mom adapt. The management staff is deeply invested in each individual and will do whatever it takes to settle people into the community. The cost is high, and the entrance/community fee is too high. However, I could not find another option offering medical support, very comfortable living spaces, a sunny apartment with views of the Marin ridgelines, and lively community activities. When I looked at my spreadsheet, the monthly costs for almost all the facilities were very close. I bit the bullet and paid the higher community fee, and we've had an excellent outcome. I recommend Aegis.

I moved my husband into Aegis Corte Madera 14 months ago. He has received not only excellent care,…read morebut I have been given the support that I needed to help guide us both on this journey. They love when I bring our pets to visit and it really feels like a family atmosphere. The communication is good and getting better all the time with the new General Manager. What I feel is most important, is that the most of the staff has been there for over five years. That really says something about the company. The activities are really great. They include weekly field trips which include beaches, symphonies, and baseball games. Ever day there is a schedule of wonderful classes from exercise to poker! Everyone has been warm, friendly, helpful, and most of all they have been attentive to all of our needs.

What a joke! Alan C who calls himself president, shamed me and accused me of being ill prepared for…read morethe future and putting undo burden on this house for profit ("non profit") obviously cooking more than the food scam artist grift shop, because I don't have plans for when I become incapacitated. I am 63, I ski triple black diamond, kite surf, wind surf, surf, snowboard, trail run and compete in all these areas. and he is demanding that I have a plan for requiring licensed care (in a best case 2-3 decades away) because i want to use a community resource from a community where I have lived and paid taxes in for 31 years. You should be ashamed Alan. Really bad form.

The supervisor Norma at the tam is very disrespectful the CNA's here are full of themselves too…read moreexcept one dark skinned lady she's the only person who is nice and respectful, no courtesy at all from the rest. They have their favorites, when new HCA's or CNA's would be there i'd try my best to help guide them around since they just get thrown on the floor with no info on what to do and get yelled at if they miss one chore. I don't recommend working here they treat agency employees like $hit. And complain when they're short staffed, they don't wanna work there because they get overworked and disrespected period. They have no right to treat employees the way they do and the elderly also get mistreated by the salvadorean old lady named Maria & the asian lady that do night shift, i've seen it all.. they don't have cameras in the locker rooms $50 was stolen from my purse and i know it was the dark skinned caregiver who works private care on the second floor since she always had something to say about me and always hating saying stuff abt the agency workers to get us in trouble while she steals in peace. Shame on you all

All I can say is how thankful I am to finally the "right" place for my Momma since she grew up on…read morethe Farm in Wisconsin, this facility just helps momma feel more at home. It was greatly difficult to transfer her across the Nation to rest closer to us here in San Francisco. She was super particular in picking what was "right" for herself and we are so grateful for that. But,what is best for all of us is that she gets to acclimate away from the farm to the unique modern living here with all the kind people working at Aldersly and momma's favorite thing in the world is arts and crafts of which her new home offers plenty. Whew thank you Aldersly for helping us make our transition easier than we had anticipated!

This retirement home was established in 1921 by a group of Danish people. The name Aldersly…read moreliterally means Old Haven. It is such a serene facility with beautiful landscaping, trees, and gardens, a virtual oasis.

Bello Gardens is nestled in a beautiful residential area of San Anselmo. It is located across the…read morestreet from Saint Anselm school. They have 24 rooms as well as a beautiful outdoor garden area in the back of the house. They provide light to mid assisted living services and offer all private rooms. Their pricing is all inclusive.

After "shopping" high and low throughout the Bay Area for a higher level of care for our mother, I…read moreknew Bello was the place we would choose when I first walked up the bricks steps to the front door. My intuition was confirmed over the next three weeks as we went through layers of decision making supported by the Bello staff resulting in our realization our mother needed an even higher level of care. Failure? Absolutely not! Our mother's condition declined rapidly concurrent to her move date​ -- creating surprises for all​. ​ Bello did everything possible to make it work and continued to problem solve and provide workarounds until the family decided a​ locked facility was required. During that three weeks my mother experienced true camaraderie with other residents, was consistently treated with respect (even though she was a handful) and was able to experience Bello's truly homelike atmosphere without oppressive clinical or patronizing "help." Residents are supported to be as mentally, socially, emotionally and physically independent as they can possibly be, there is a focus on community issues outside of declining health (Juanita-the-duck's leadership permeates the facility), and each individual staff person takes ownership and responsibility for the Bello mission. What can I say? The place has a good feel. We were very reluctant to let go of Bello because we trusted them. Was it perfect? No -- I can attest perfection doesn't exist anywhere at any cost when it comes to elder care. ​I've learned that t​rust is far more valuable than perfection when it comes to leaving your relative full time in the care of others. We were told on the first tour that what you see is what you get and that seemingly simple, but precious truth bore out during our three weeks ​at ​B​ello. ​I​ would highly recommend Bello ​Gardens ​to anyone wishing to place their relative in a comfortable community with experienced caregivers.

Angela went above and beyond helping to sell my condo at Smith Ranch. She made all the…read morearrangements for necessary sprucing up and inspections in addition to coordinating all the paperwork for the sale. Big thanks to her and her staff.

My husband and I have now purchased two condos at Smith Ranch in the last seven years. The first…read morewas for my in-laws and the second was for my parents. We did exhaustive research before deciding on SR. Both times! It is truly one of a kind. It is absolutely beautiful! Feels like a luxury resort! The grounds, units, clubhouse, restaurants are beautiful! The dining experience is like no other facility! A five star restaurant! Residents are treated with great respect. All the time. By ALL the employees. SR goes the distance to take care of their residents. Valet services of all kinds made our parents feel cared for, at the same time, maintaining their independence. Easy maintenance, weekly cleaning, emergency call buttons in every room of their condo makes life so much easier for them! AND, the real estate transactions were so easy and straight-forward! Angela took care of us for our three transactions (two times purchasing, one time selling). She is extremely knowledgeable about SR. She was great at reading our parents and their needs. And helping us help them. She couldn't have made it easier. She took care of every little thing, seeming to know what we needed before we did. The transactions went perfectly and smoothly. Absolutely nothing to worry or fuss about! We would highly recommend Smith Ranch and its Marketing Associates!

I second all of the positive reviews here. Alan really helped us find the best memory care facility…read morefor my dad. He made a confusing and stressful time infinitely less so and I'm so grateful for his help throughout the process. Highly recommend!

Alan Brauner at Senior Seasons is amazing. Recently my 89-year-old Mom fell and broke her hip…read more During her recuperation we realized that it just wasn't realistic for her to live at home alone anymore, and that we needed to find her an assisted living facility. Not knowing the first thing about these facilities, I reached out to Alan Brauner at Senior Seasons. I can't even begin to explain how helpful he was. He listened to our situation, provided me with insight and contact information on the local facilities, explained what I needed to know, and what to consider when reaching out to these prospective places. His advice was invaluable. He was always there for me, whenever I had questions. He was super responsive, emailing back or calling right away. And through this process my mom kept changing her mind about where she wanted to live (mid-peninsula near her friends, south bay near me), and so our requirements kept changing. Through it all Alan was patient and positive - something I really needed during this stressful time. I seriously have no idea how I would have handled this whole situation without him. I highly recommend Alan and Senior Seasons.

"The care team at WindChime of Marin combines professionalism with deep compassion"…read more Lauren Cottman & Lisa Lomeli communicate openly with families and personalize every care plan. It's clear that this isn't just a job for them -- it's a calling."

Beautiful and clean facility with a friendly staff. We are placing my uncle there, and the Director…read moreof Sales, Carolyn Bopp, has gone above and beyond to accommodate my uncle's needs. He was born in Italy, and Carolyn has been speaking Italian with him that she's been learning on DuoLingo to make him feel more at home and at ease. So far, all of the staff has been very welcoming and friendly. Call Carolyn who goes out of her way with empathy and understanding during a very difficult decision making time for our entire family.

My mom, Doris has been at South Marin Health and Wellness in Greenbrae for nearly 5 years, and I'm…read moreincredibly grateful for the care she's received. During COVID, she became very ill and was placed on hospice. After caring for her at home for 9 months, we were advised to find a long-term care facility. I briefly placed her at another facility in San Rafael, but knew within hours it wasn't the right fit. Finding South Marin was a turning point. My mom was diagnosed with terminal cancer, kidney failure, and dementia. The care, compassion, and respect she's received here have been exceptional. A special thank you to Kelly, the social worker, who is knowledgeable, supportive, and truly cares. Carina, the activities director, is also wonderful and brings so much kindness to the residents. All the nurses, assistants, and staff have been wonderful. I never imagined putting my mom in a SNF, but I feel very lucky she's at South Marin. As a former long-term care volunteer ombudsman, I also want to add some perspective. I've seen reviews mentioning delays in care. The reality is that staffing shortages are a widespread issue across the industry due to policy and funding challenges. That said, the staff here consistently do their best under difficult circumstances. Based on both my personal experience and professional background, I can confidently say South Marin Health and Wellness is a top-notch facility. Thanks team, I appreciate all of you!

My Mother has (unfortunately) needed rehab stays several times in the last few years at multiple…read morefacilities. South Marin is by far the best. Their PT (what she tends to need most) is terrific - the PT therapists seem to experience little turnover as the same individuals have provided PT for my mom over several stays. Despite being very busy, the social workers are also very helpful. And Dr. Susan Nguyen (the hospitalist there) is wonderful - caring, smart, and on it. Rehab isn't fun, the facilities are all really busy and frustrations are inevitable. But we will keep requesting South Marin when my Mom needs it b/c it's the best around.