I have previously collaborated with assisted care facilities, and my experience with Joshua and…read moreSadek has been exceptional. Their communication is prompt, and they demonstrate a strong commitment to Cresent Oaks.

My mother has been living here for just a little over a year now. The building is modern, well…read moremaintained and clean. I have only good things to say about the staff and the care they give. Moving to this community was a huge improvement from the institutionalized environment of a skilled nursing facility.

I completely agree with Martha. I have two parents who recently moved to Sunrise Cupertino--one in…read moreMemory Care and the other in Assisted Living. To begin with, the sales team was great. They were knowledgeable and responsive, and spent ample time with us to help us understand the facility and what we could expect. They also helped us navigate the move. The facility itself is beautiful. The apartments are good-enough sized, with high ceilings that create a real sense of openness, and the dining and common living areas are comfortable and genuinely homey. While the building is very nice, it's really the staff who make this place feel like home. The chef will customize meals to meet individual needs - he's adding my mother's favorite (and unique) sandwich to the menu, simply because I requested it one day. That is service. Everyone on the care team is friendly, patient, professional and caring, and they consistently go out of their way to support the residents. I've had the opportunity to get to know the Memory Care team especially well over the past month, and I honestly can't say enough good things about them. They are exceptional. I am impressed and thankful that we found them.

My mom has lived in memory care at Sunrise of Cupertino since September 2024. We are very happy…read morewith her care and all of the services provided there, and she is happy too, so I'm mainly writing this review to counter the two unfair negative reviews. One of them is from a disgruntled interviewee, and the other is someone who offers zero information about why they disliked the place after a tour. I assure everyone reading this that I'm a REAL person who has a REAL relative living at Sunrise of Cupertino! It is a huge relief to know my mom, who is 95 and has dementia, is physically safe and so well cared for by so many wonderful people at Sunrise of Cupertino. Prior to this, she was in an independent facility and had completely outgrown the level of care they could provide to her. I chose Sunrise because the facility is sparkling clean, warm, welcoming, and the memory care areas look identical to assisted living. They are not "institutional" at all, a terrible thing I remember about my grandmother's care facility back in the mid 1980s. My mom has her own private apartment that is very spacious, modern, and full of natural light. She seems to like the food, and they've been particularly careful to ensure she isn't given any dairy (mom is lactose intolerant). She is constantly out of her room and kept busy with daily activities. Best of all, the medical staff communicative and responsive. Yes, it's expensive, and while I am thankful my mom has the money, I don't think it's any more or less expensive than any other private care facility in the area. Plus, the entire general neighborhood around the facility is super nice, easy to navigate, with plenty of street and garage parking.

In a couple of weeks I shall have been a Forum resident for 5years. I can hardly believe it. In a…read morematter of weeks I shall be 90 years old. It is true, the time goes so fast, with many choices of things to do. The food here is first class, dining out every night, or in ones home. One rarely hears complaints here, only comments about how lucky we were to find this place. The staff attentive to our every need. Last week six of us got together for a Hawaii evening. We were all either born there or had lived there for a long period, such fun. It's so easy to do things like that. I plan a big party for my birthday, and reserving tables for any occasion is just done online. Imagine, a place where dozens of geriatric grandmas and grandpas are still enjoying life. Come join us, you will love it!

Decrepit facilities, overcrowding, expensive, unappetizing food, poor healthcare. Some nursing…read moreassistants are vary competent and kind, but overall this place is a loser. (My remarks apply to the skilled nursing facility)

I'm so grateful for Villa Toscana and the entire staff. They've taken care of our grandmother like…read moretheir own family. It has been quite the process to move her into a care home after living at home independently for the last 45 years of her life. We finally got her to move at the age of 99 so she would be safe, have a balanced diet, and build a community. We tried once a few years ago and it didn't stick. But the VT staff has been incredible. Katy, the activities director, is a true gem. All of the care staff are incredible. They are kind, generous, patient, and treat all of the residents with respect. We would never have been able to do this without them and our grandma is now thriving. Thank you, VT!

Phenomenal care! Conveniently located. Always answer questions timely. Warm environment. Family…read moreowned-expert management.

Incompetent local management with turnover and lack of effective response to issues raised with…read moreMorningstar Corporate Office. The activities person was rude and forget about volunteering to offer residents entertainment. Check out other facilities that are more professional, welcoming and responsive to care.

SO DISORGANIZED (or crooks???). We toured the facility on 10.31.25 and left a $1,500 deposit with…read morethe intent of moving our parent from another faciilty in the Bay Area. We were detailed and upfront about the condition of our parent and 3 nurses came to review her and assured us at that time the spot was hers, however, we heard nothing. A week and several phone calls later we were told they would not take her. We ended up finding a spot where she is WELL cared for in every way, BUT after literally 7 follow ups with Morningstar, as of 2.4.26, our $1,500 "fully refundable" deposit still has not been returned. THAT'S 3 MONTHS!!! I guess we will have to follow up with the Better Business Bureau and the CA Attorney General and/or the Board that oversees Care Centers. We should NOT get the run around and have to spend our time trying to get a refundable deposit back, it should have automatically been credited to my debit card the day she was refused care at the center, 3 months of back and forth texts, phone calls, and finger pointing is ridiculous.

My family cannot say enough good things about Caring Hearts. The staff there is dedicated to…read morehelping the residents there live with dignity and a sense of belonging. Michelle makes it a practice to reach out to families with "Good news" and pictures that show everyday successes and small joys. Prior to going to live at Caring Hearts our mom lived at a much larger (And frankly much more expensive) care home. However the level of personal care and attention that she now receives has resulted in a substantially higher quality of life for her.

I wanted to write this review for Olivia and the staff at Caring Hearts. They are really dedicated…read moreteam and are doing amazing work. My father has been doing much much better under their care than in other places we've tried. The facilities are always clean, the workers are super attentive to my father's needs, and visiting hours are very flexible. Olivia has been very kind to my father and I throughout the entire process of getting him situated. Additionally, they offer a very reasonable rate for the level of care they provide. I cannot recommend Caring Hearts enough.

I would like to thank Penny, William, Rose, Gie, and the rest of the gang at the Willie Care Home…read more There can be a time when home is not the best place for an elderly person. We spent some happy days with my beloved MIL there. I moved MIL from a country club like larger assisted care Memory Care where she fell on her face and broke her nose within 2 hours of my leaving. It was just too big for her. Board and Care is much more personal with a better ratio of 2:6 ratio of caregiving. My MIL came in a wheelchair and within a month was back to walking with a walker then cane! She perked up being around other seniors and even made a new best friend. The rooms are spacious, and the backyard has a little walking path with flowering plants and fruit trees. Residents and the house and yard are well cared for, and the staff cooks meals from scratch. The staff is professional, kind, and patient. I am thankful there was an opening when my MIL needed it.

The only place from San Carlos to Morgan Hill I was willing to transfer my 98 year old Mom with…read moredementia. We tried in-home 24/7 care with Hospice. It became unmanageable. They didn't know how to deal with last chapter scenario. Penny, the owner does. She truly has a gift of temperament suitable for this relentless work. It's a beautiful house well kept, patio, wonderful aromas from the kitchen due to the good cooking. She hires great helpers, has structure but adapts to the individual. Since Mom has been there, she is calmer,. I am calmer Knowing she is in good hands. She has earned 5 stars.

Incompetent local management with turnover and lack of effective response to issues raised with…read moreMorningstar Corporate Office. The activities person was rude and forget about volunteering to offer residents entertainment. Check out other facilities that are more professional, welcoming and responsive to care.