My partner is 89 years old, has Parkinson's disease, uses a wheelchair a great deal of the time,…read moreand has severe macular degeneration. Of course we need the services provided. But must they be provided with total callousness. The waits in between eye drops were at least 2 x what we experienced at the Mpls. Veterans Eye Clinic. We started at 1:00 p.m. and at 4:00 p.m. were finished. One set of eye drops had to be repeated because they had worn off before the following set of evaluations were completed. My partner has had Avastin eye injections before. This one was administered at about 3:45 p.m. He said it was the most painful he has every experienced. When he said that the eye clamp was hurting they blamed him. No empathy. None. No consideration for the fact that Parkinson's Disease affects his ability to open and shut eyes independently. Not even an acknowledgement. I could overhear at least two patients asking about the wait. One set of elderly women suggested that if they come back that they bring their lunch. So, we waited three hours, as Charles got stiff in a wheelchair. We were told come early next time as patients pile up. Where is the clinic manager to manage patient flow. Where is bed or chair-side manner.

In 2017, Dr. Mittra performed the Vitrectomy to remove the floaters from the right eye. In the…read moreconsultation, he said that a Vitrectomy has a 100% success rate. That it will remove 100% of the floaters with the vitreous. However, post surgery, a Large floater still remains on the right side and is very annoying. When addressing the concern with Dr. Mittra, he replied that they can remove Central vitreious and can Not go all the way out to the edge, so there is some peripheral vitreous that remains. I was disappointed that he communicated that All floaters would be removed, and wished he had been upfront on what one can expect.

From the owner: We aspire to improve the quality of life in our patients, the well-being of our local communities,…read moreand the state of medical care in our society by providing the highest quality medical and surgical care for our patients with retinal diseases in a compassionate, convenient and efficient environment and by advancing knowledge of retinal diseases through clinical research and education.

A general, routine eye exam should not take up two hours of a patient's time…read more A patient also ought not be kept waiting alone in an exam room for 30 or more minutes after having the pupil dilation drops placed in their eyes, wondering when (or if) the doc is going to return to the exam room to finish the eye examination. During my appointment, after at least a 30 minute wait, I left the exam room to speak to someone at the front desk about the excessive wait time (who stated that the doc was with another patient), and then returned to the exam room. Magically, the doc re-appeared to the exam room almost instantly. No apology. This was my experience when I went for a routine exam last month. During this experience, I was reminded how much waiting time I encountered during my previous routine eye exam here a few years prior. It causes me to wonder why, when the office does not appear to be in the least bit "busy", a patient who has health care coverage via medical assistance, is subjected to excessive wait time. Certainly other patients would have expressed complaints about excessive wait times if they had encountered them.

Dr. Snyder performs a very thorough eye exam and always makes the time to thoroughly answer all my…read morequestions. I've never felt rushed -- which is very difficult to find in a healthcare setting these days. I'm extremely nearsighted and from the beginning he educated me about risks associated with this condition; especially retinal tear which is an eyesight emergency. Sure enough, I had one and got in with a retinal specialist the same day. (I can also highly recommend Retina Center [Dr. Vaughn Emerson] -- the referral Dr. Snyder gave me). Dr. Snyder also carries high quality, brand name, designer frames that his friendly staff do a great job helping me choose. (I have 'made in USA', State brand). They measure and help me find ones that are both stylish and fit my face. Figuring I use my glasses every day, it's worth getting really well-fitting and comfortable glasses! If you're looking for a great eye care provider, I highly recommend Dr. Snyder.

Please keep in mind the following before using this clinic:…read more 1) There is no internet. With the long wait, bring your own reading material or x word puzzle. Bring water too. 2) The doctor is very good but runs way behind. 3) The doctor moves fast so have your questions prepared-make sure he answers your questions to your satisfaction. 4) One staff person at the front desk is always rushed and seem very stressed out. Don't take it personally. Just stay in line so you won't get reprimanded. 5) Remember: you will not be seen on time, but you will be seen! Be patient, it's worth the wait.

I have been going to this clinic for more than 7 years. so many I have lost count. I see Doctor…read moreMitra and I also am very particular about who puts injections in both my eyes. I have advanced age related macular degeneration. I trust Dr.Mitra and hope he outlives me and practices as long as I am alive as I would be. reluctant to replace him. He is fa\\and again I trust him. Yes the clinic is very busy and if they get an emergency it can delay things but on the other hand if I am the emergency I will be very glad if they can get me in . you do get to several different room if you need X-rays which I always do but only in frequently need the ones with dye to see the deep blood vessels. I can read on a computer with some adjustments and for that I am thankful. I have found the staff to be friendly and helpful and Want the doctor knowledgeable and up to date.

Excellent care but appt took too long! Had a 1 pm appt; Front ofc staff were very helpful &…read moreefficient. The tech took me back at 1:30 for initial assessment (it took ~ 1 hr); once eyes were dilated it was another 45 mins until I was put in a room to see the Dr. Saw Dr for ~10 mins; left the clinic at 4 pm. THREE hrs seems like a long time to learn my eyes are healthy & my glasses Rx hasn't changed.

I went to St Paul eye clinic today on Grand Avenue. Had purchased my glasses there about a year and…read morea half ago and I needed some help. I was treated with rudeness dismissiveness, unhelpfulness by the two women at the front desk . And it was worse than the last time I had been there. I would not recommend this place at all. They would benefit by instilling some positive Customer Service skills and by showing that they appreciate your business and aren't being a nuisance. (I was the only customer there). They were very unhelpful and uncaring.

Horrible Service! I've called at least a dozen times and no one working at the office seems to take…read morenotes so I have to repeat my medical history to them. Once I get done repeating this, I get a dozen different answers to the same question, which is why I continually call back. PLEASE SAVE YOUR TIME AND GO SOMEWHERE ELSE!

From the owner: Improve Your Quality of Vision…read more At VitreoRetinal Surgery, PA we specialize in the treatment of the retina, macula and vitreous at our state-of-the-art office in Minneapolis, MN. We do this by providing the highest quality medical and surgical care for our patients with retinal diseases in a compassionate, convenient and efficient environment and by advancing knowledge of retinal diseases through clinical research and education. Our physicians have over 110 years of practice in the areas of: Retinal Tears and Detachments Diabetic Retinopathy Macular Degeneration Ocular Trauma, Ocular Tumors Inflammatory Ocular Conditions Hereditary Retinal Diseases Variety of Less Common, Highly Complex Disorders The 24-hour availability of our physicians for emergency referrals provides excellent support for our referring doctors and facilitates optimal care if you are a patient in need of immediate care or treatment. Call us today for additional information.

The level of disrespect I encountered today is staggering. I've been an established patient here…read morefor some time, but after this experience, I will never step foot in this office again. I made an honest mistake and showed up for an appointment that wasn't on the books. When I realized my error, I simply asked to quickly schedule a new one. The woman at the desk told me, "Sure, but I need you to step aside so I can check out patients." Excuse me? There were two desk staff members present and only one patient waiting behind me. Instead of the second person helping me or the first person taking thirty seconds to look at a calendar, I was told to move out of the way like I was a disruption. I have never been treated so rudely in all my life. To be told to "step aside" at a business where I am a loyal patient is a slap in the face. They clearly have no regard for patient retention or basic manners. They have officially lost my business permanently. If you want to be respected as a patient, go elsewhere!

I went to Associated Eye Care for cataract surgery. Dr. Park…read moreperformed the surgery in Stillwater, MN. I cannot elaborate enough about the quality of care that I received. Dr. Park, and all of the staff were exceptionally courteous, friendly, and professional. Most importantly, they really care about their patients, and go out of their way to make them relaxed and confident in the care they receive. It is not often that I experience such excellent service and interactions with ANY business. Most of them do not rise to the level exhibited by Associated Eye Care. Thank you Dr. Park, Patricia, Jennifer, and Kelli. (I apologize if I missed anyone, or got names wrong. Blame in on the anesthesia not old age LOL) Steven Lorbach Lino Lakes, MN

My brother has a degenerative eye disease so we drive him to St. Cloud monthly in order to maintain…read morehis vision. I am grateful to the doctors and staff who have been able to save my brothers vision. I live in California so I was able to go with him to the appointment this month since I was visiting. The staff was friendly and nice and seemed to be good at their job. I especially liked the happy people in the reception are. The doctor was competent and that's about it. Terrible bedside manner to someone who might lose his vision. He needs to remember he's not the only smart person in town. Smile a little. Be friendly.

The office manager needs to be replaced! Whenever I come for an appointment, I'm here for at least…read more2 hours. Sometimes more. In summary, the doctors provide excellent care but you better bring a lunch and maybe dinner when you arrive for an appointment in this chaotic mess of an office.

I agree with Bob. I cannot understand why I have to spend 2 or more hours there. SO much waiting in…read morevarious rooms. Surely this could be improved. !! I hope it does. Jeanette

It is 14 minutes until closing time and I am still waiting, 1 hour and 47 minutes and counting,…read morethey must be the worst schedulers ever and there are no magazines or televisions or water or coffee or apologies.

From the owner: Specializing in: - Physicians & Surgeons…read more- Physicians & Surgeons, Ophthalmology