Want a mountain bike that rides like a Cadillac?…read more And I don't mean like a big boat I mean like a smooth well tuned machine. The bikes cost a pretty penny, but once you ride it you realize why. I'm a life long believer in their products would never change to anyone else after riding theirs. Their main headquarters is fun just to see the birthplace of the greatest bike in the US, but not tons to do there but still worth payinga visit if you're a fan of Santa Cruz bikes. I'll give you all sorts of fun stickers and they have great merch there..

Since having 4 Santa Cuz bikes over the years, it's pretty cool to visit their huge showroom. You…read morecan demo bikes around the store property and down to the trails. Customer service, extremely friendly and super knowledgeable. You pay a hefty price for the bikes and it's clear they're capable to fix anything.

It's a great Bike Shop if you plan on working on your bike immediately after you have them work on…read moreit. Terrible customer service and mechanics. I've had them working on my bike a handful of times here and I end up having to fix they work they are incapable of completing almost every time. Ever since their mechanic Connor left this place become an absolute letdown. Way too much attitude coming from their lead mechanic. I don't know what their deal is, but it's not worth your time. I highly suggest you go to Speed Shop in Aptos or Bicycle Trip on Soquel.

Wow - I just had a really bad experience at ABS. A friend of mine was having issues with a bike…read morethat she had recently purchased there. Even though she used to race road and mountain bikes at the national level, she was nervous about bringing it in because, unfortunately, since she's an older woman, she often gets dismissed and treated with condescension by bike shop mechanics. As a result, she asked me to accompany her since, in addition to also having raced many years, I used to be a bike shop mechanic myself. The way we were treated by the head mechanic (I'm guessing that's who he was) was shockingly bad. He acted like we were two kooks coming in with a rusted-out Walmart bike and refused to answer even the most basic questions. Fortunately, someone else working there saw how poorly we were being treated, spent a couple minutes with us, and diagnosed the problem (which I was able to fix later) - hence the 2 stars instead of 1. I've always shopped at ABS, despite the relatively high prices, because I think it's important to support local bike shops; however, after this experience, it will no longer be a priority.

Adam was amazing and helped me with my daughter's e-bike breaks. He was so helpful and polite.read more

this might be good to know Colon some bike shops will not take any electric bikes such as getting…read moreshot a BS a.k.a. another bike shop. Totally understandable but a center has a slightly better plan and that they will accept bikes that are electric just you have to take the battery out of it before you leave it with them. Too many problems with lithium ion batteries, exploding you know? We live in a very mountain bike, happy town here and one of the places that will fix your bike after you wreck it by bombing down Wilder through postboxes and Engleman's loop is a center cycling. They are often backlogged because people wreck the ride and drop them off here. In my experience as of summer 2025 it was about a 10 day wait to get the bike back but my repairs for damaged brakes was under $100 and that seemed reasonable. We also have a sister store over near Ni Marks, which is another great bicycling area the demonstration Forest.

I love this park! There are plenty of trails and they are well maintained. Dog friendly - I saw…read moreseveral people with their dogs

This is large open space in the hills of Santa Cruz near the UC. It is not really a public park in…read moreterms of there aren't a whole lot of public benches, picnic tables, garbage receptacles, playgrounds etc... What it does have are numerous trails, most if not all are unpaved that weave into this raw open space. Some parts of the hills are open grass lands thus no shade. Some trails go into a forested area where lots of trees are some being smaller redwoods, thus lots of shade there. I picked a route/loop that was about 4 miles that had a little incline and mostly through the forested area. It was mostly on the Spring Trail. There's an old Limestone Kiln on this trail that used to extract limestone from rocks, which was then used for mortar and plaster to help build California in the 1900s. So a little piece of history here. Not crowded at all (which I love) during a Monday afternoon. More joggers than hikers for some reason, no bikers that I saw and lots of leashed dogs strolling with their owners. Santa Cruz is a very dog friendly town. I'm assuming most if not all users here are from the surrounding neighborhoods/university. I ran into lots of colorful plant life along with the birds those tow, small lizards basking in the sun and even a 3 foot snake right on the trail. Startled me at first as it is well camouflaged on the dirt and shade from the trees. I could tell by the shape of the head that it wasn't a rattle snake, so I just carefully stepped around it as not startle it. Unlike many people I don't freak out on these occurrences, so this was more exciting to me than worrisome. But glad I found this open space as I often like to exercise/hike while I'm visiting an area and now I can pair this with some beach relaxation afterwards. Santa Cruz score!

Hi Aaron, thank you for reaching out personally and for acknowledging what happened. I appreciate…read morethe apology and your offer to make things right. Unfortunately, because I needed my bike and had already waited for my scheduled appointment, I had to take it to another bike shop the same day I picked it up from your shop. They were able to take it in right away, complete what I needed, and get me back on the road. My disappointment really wasn't about the software update itself--it was about making an appointment, dropping my bike off as scheduled, and then finding out two days later that it hadn't even been looked at. I had made the appointment specifically so this wouldn't happen. I do appreciate you taking the time to respond and acknowledge the mistake. I hope this experience helps prevent something similar from happening to another customer. I value good customer service, and unfortunately, this experience fell short of that. Thank you again for reaching out.

Absolutely worth the drive over the hill! ‍…read more Driving to Bicycle Trip in Santa Cruz was 100% worth it! After a terrible experience buying my first e-bike at a shop in Santa Clara, walking into Bicycle Trip was such a breath of fresh air. From the moment we arrived, the staff was friendly, welcoming, attentive, and incredibly knowledgeable. They helped us find the perfect e-bike and an electric bike rack , and we felt supported every step of the way. We were so impressed that we even came back to purchase a lock because we completely trusted their recommendations. Their customer rewards points program is another huge bonus--it's a fantastic way to save money! If you're looking for exceptional customer service, honest advice, and a team that genuinely cares about their customers, I can't recommend Bicycle Trip in Santa Cruz enough! We'll definitely be back!

I've purchased two Ibis bicycles. An Ibis Ripmo and an Ibis Oso. I've never had an issue with…read moreeither bicycle. I have done some upgrades to the Oso. Ibis's customer service is unmatched in the industry. Every time I contact them I receive a message the same day or The next day . I've had technical questions, and they're engineer calls me. Wow! Unheard of. Casey walked me through every technical question and sent pictures walking me through the upgrades For my bicycle . Ibis and Bosch you will not find better customer service.

On 2022 I purchased an Ibis Ripley. By far the best bike I had owned up to that point. Recently had…read morean issue with the frame. It developed a crack in the seat tube . I contacted the Ibis warranty department . After sending the necessary documents and pics I was informed t hat the frame would be warrantied and was given a couple of options. This news literally blew me away. I've been a mountain biker for 30 years and this was the first time a company actually honored their warranty in a decent manner. I want to thank Clay at Ibis for his help in this process and thank the Ibis team for putting out such an awesome mountain bike. . I am a huge Ibis fan and will continue to buy their products. B Lee

What an amazing place, was visiting for a race in town and power meter went out. After taking to…read morethree other shops who politely could not help was referred here and right away could feel the difference. Special shout out to Dave for his patience and persistence worked through some options and came up with a solution. You just earned a customer for life and where I will be buying my next bike. Thanks again!

Since moving to Santa Cruz, Spokesman is my go-to bike shop! Sales and Service are outstanding!read more

Chris was a great guide. He took us on an awesome run. 1000ft of climbing and a super fun downhill…read more Tons of fun.

I really enjoyed the lesson. Definitely feel like I learnt a bunch of new things and corrected at…read moreleast one major mistake.

My nine year old daughter has been dying to ride dirt bikes but living in Aptos it is such a task…read moreto make it to the closest track in Hollister. The Kuberg Cross was an awesome alternative. Since it is an electric bike I can load it in my truck or SUV or even the back seat of a car. It's light weight and virtually silent so she can ride pretty much anywhere a kid can ride a normal bike. This weekend she got to ride at Hollister Hills with the gas powered bikes on the track and was soooo excited when she got to pass them up. The bike has a lot of power and I love that we were able to dial down the power while she was learning. Great customer service and support from the staff at Kuberg is just an added bonus for a single mom who knows nothing about dirt bikes. I can't wait to get my 4 year old son going on a Kuberg Start Trials bike :-)