After a derailleur melt down at the Sea Otter, i swung by my home shop and my part was in and ready…read morewhen i got there. Always great service

Fantastic customer service. I should have called to double check they had an item I was looking…read morefor. It wasn't on their inventory sheet but they actually searched high and low to double check and in the end found what I needed. I appreciate their friendly help and recommend them.

I had a great time riding with Dave. I had been told by several people not to ride solo in Santa…read moreCruz, and they were all right. The trails around UCSC are a maze, but Dave knows them incredibly well and even had a hand in building them. It was more like riding with a buddy than a guide. I highly recommend that you book Dave if you want to have a great mtnb experience!

Dave is friendly, knowledgeable, flexible, and non-judgmental. Just an excellent experience all…read morearound. Highly recommend!

this might be good to know Colon some bike shops will not take any electric bikes such as getting…read moreshot a BS a.k.a. another bike shop. Totally understandable but a center has a slightly better plan and that they will accept bikes that are electric just you have to take the battery out of it before you leave it with them. Too many problems with lithium ion batteries, exploding you know? We live in a very mountain bike, happy town here and one of the places that will fix your bike after you wreck it by bombing down Wilder through postboxes and Engleman's loop is a center cycling. They are often backlogged because people wreck the ride and drop them off here. In my experience as of summer 2025 it was about a 10 day wait to get the bike back but my repairs for damaged brakes was under $100 and that seemed reasonable. We also have a sister store over near Ni Marks, which is another great bicycling area the demonstration Forest.

Amazing customer service! Very knowledgeable and very helpful. If I was living in the area, this…read morewould hands-down be my regular place. Chris is especially great!

Beautiful trail in the Santa Cruz mountains to experience true natural beauty of walking among…read moreredwoods. Compared to Muir Woods it's not a very doctrinated environment with boardwalks etc, lot of redwoods are fallen over the river which are supposed to enhance the ecology. The lime kiln hike is good for beginners. Good place to bring kids and pets - saw some kids look very happy that they were crossing mini bridges over running water here and there. The ending point of the trail is at the historic Lime Kilns and it's very interesting and hard to imagine that there was a full lime making facility during the Gold Rush there, plus an ecosystem of burning redwood to power kilns for melting lime rock, and a rail road to transport the lime away

This is large open space in the hills of Santa Cruz near the UC. It is not really a public park in…read moreterms of there aren't a whole lot of public benches, picnic tables, garbage receptacles, playgrounds etc... What it does have are numerous trails, most if not all are unpaved that weave into this raw open space. Some parts of the hills are open grass lands thus no shade. Some trails go into a forested area where lots of trees are some being smaller redwoods, thus lots of shade there. I picked a route/loop that was about 4 miles that had a little incline and mostly through the forested area. It was mostly on the Spring Trail. There's an old Limestone Kiln on this trail that used to extract limestone from rocks, which was then used for mortar and plaster to help build California in the 1900s. So a little piece of history here. Not crowded at all (which I love) during a Monday afternoon. More joggers than hikers for some reason, no bikers that I saw and lots of leashed dogs strolling with their owners. Santa Cruz is a very dog friendly town. I'm assuming most if not all users here are from the surrounding neighborhoods/university. I ran into lots of colorful plant life along with the birds those tow, small lizards basking in the sun and even a 3 foot snake right on the trail. Startled me at first as it is well camouflaged on the dirt and shade from the trees. I could tell by the shape of the head that it wasn't a rattle snake, so I just carefully stepped around it as not startle it. Unlike many people I don't freak out on these occurrences, so this was more exciting to me than worrisome. But glad I found this open space as I often like to exercise/hike while I'm visiting an area and now I can pair this with some beach relaxation afterwards. Santa Cruz score!

I have been building out a bike recently and every single time that I am struggling with something…read moreor I need a part they always have me covered and they do their best to have it go really fast and they always have a great attitude over there. I would always recommend this place to anybody that has something going up with their Bike.

I'm short and I have been looking for an E-bike I can lower the seat down enough to touch the…read moreground. I finally found one at Bicycle Trip and it's even a Peach Beach Cruiser, I love this bike Aaron

I've purchased two Ibis bicycles. An Ibis Ripmo and an Ibis Oso. I've never had an issue with…read moreeither bicycle. I have done some upgrades to the Oso. Ibis's customer service is unmatched in the industry. Every time I contact them I receive a message the same day or The next day . I've had technical questions, and they're engineer calls me. Wow! Unheard of. Casey walked me through every technical question and sent pictures walking me through the upgrades For my bicycle . Ibis and Bosch you will not find better customer service.

On 2022 I purchased an Ibis Ripley. By far the best bike I had owned up to that point. Recently had…read morean issue with the frame. It developed a crack in the seat tube . I contacted the Ibis warranty department . After sending the necessary documents and pics I was informed t hat the frame would be warrantied and was given a couple of options. This news literally blew me away. I've been a mountain biker for 30 years and this was the first time a company actually honored their warranty in a decent manner. I want to thank Clay at Ibis for his help in this process and thank the Ibis team for putting out such an awesome mountain bike. . I am a huge Ibis fan and will continue to buy their products. B Lee

Matt Potter is exceptional with customer service ! The…read moremechanical crew is super pro I have purchased three bicycles over the years from this shop and bring everything to them for any work I can't do.

I have been a customer at Spokesman for over 30 years. I bought two bikes from them in the past and…read morelots of equipment. Today, I got a flat tire on the river levee not very far from Spokesman. I called to ask them to fix the flat, and he asked if it was an e-bike. I said yes, but it has normal tires. The employee who answered the phone said, "We only repair e-bikes that we sell". I explained that I had a serious flat, and he repeated the same words even louder. I mentioned that I have bought bikes and equipment from them and am a long-time customer. I also asked if he would repair it if I bought a tire, and he repeated the same exact words even louder. I had to walk my bike a couple of miles to Epicenter Cycling, and they repaired it right away. I can't believe that Spokesman treated a customer this way. I will never go there again. The irony is that I tried to buy an e-bike from them back when I was shopping for one, and the one that I took for a test ride had a chain that kept skipping. I brought it back to see if they would fix it or give me another one to test ride, and the employee just shrugged and said that they do that. I left and bought one elsewhere. Other than that, I used to really like the store and the employees. But those two experiences have turned me off for good.