It seems that their cancellation policy is just a lie. According to their terms and conditions "apparently now" they can give you a voucher instead of a refund. Here is why I am NOT unreasonable pandemic or no pandemic. I was extremely disappointed as they offered a refund first and CONFIRMED it in writing, made me wait 3 months just to say they would issue a voucher instead. THIS IS UNACCEPTABLE!!! I will use their voucher because I have to, but any other time I need your services I will look into other. PLEASE BE AWARE!! read more

The Roman Guy - Proof of confirmed refund... but I guess proof doesn't matter 3 months later. - Food Tours Near Me

DO NOT BOOK with this company! it is a scam!!!! Took 300 euros and did not reschedule or refund!!! we waited for 45 minutes! never saw anyone at the meeting spot!!! we went early! read more

Unfortunately, we did not get to go on our tour as we had to cancel our trip all together. Another unfortunate thing is that the Roman Guy/ Tour Guy has a 35 day cancellation policy for the tour we were booked on. We provided 10 days notice. I understand that there must be a cancellation policy in order to maintain operations, however 35 days is absurd. Will not be using this company again due to this cancellation policy. read more

Very disappointed. Vatican Museums and Castle Gandolfo tour (June 18th, group 3) was a lot of wasted time. Started 1 hour later, then rushed in Vatican, finally had only 30 min free time and waited 1,5 hour in bus and train before leaving. Not professional. read more

Avoid using the Roman Guy, they are not dependable and dishonest.. If any issues arise they are unwilling to assist since they have your money. The Tour operator does not provide tickets to attractions as advertised.. read more

Went on the Rome in a Day tour. Eleanor was our guide and she did a fabulous job. We started at the Vatican, and finished in the Coliseum. Walking through the streets throughout the day. Eleanor was well versed in the history of Rome and gave us great information everywhere we visited. I would strongly recommend taking this tour as a new visitor as it gives a good overview of everything. Thank you Eleanor on a fantastic tour. read more

We didn't know what to expect or even trusted a tour guide company since we didn't speak Italian, but I'm glad we took a chance and book our tour with The Roman Guy. We were there early June 2019 and it was very hot. We had a great time and our tour guide was very good and patient with questions. I highly recommend this tour company. They are well organized and very good tour guide. Sorry, I don't remember her name. read more

Heartless, detestable business! We booked a private tour because we're older and wanted to go at our own pace and that costs over US$1000. The website prominently displays 24 hour cancellation image on the first page. After adding the private tour to the shopping cart, and going to check out, it displays that there's a 24 hour cancellation for group tours (7 day cancellation wasn't mentioned and the customer support person stated that the 24-hour-phrase wasn't shown when booking a private tour and I have a screenshot showing it was present!). If you go to the terms and conditions, the fine print does have a statement stating that private tours require a seven day cancellation notification. I got the 24 hour notification in the back of my mind, and eventually proceeded on my cruise to Italy. Six days before the tour, I was diagnosed with Covid and quarantined to my room for 6 days, no exceptions. We were so looking forward to seeing Rome, the Vatican, Sistine chapel, and the Colosseum. Upon notifying the tour guy, a.k.a. the Roman guy, that I could not leave the ship and do the tour six days beforehand, I was told of the seven day cancellation policy, and that there would be no refund nor a credit given. (You really want to book tours through your cruising company so that they can cancel without penalty should you become sick.) DO NOT EVER BOOK A PRIVATE TOUR WITH THE TOUR GUY OR THE ROMAN GUY! They are a heartless company. I hope they at least paid their employees for the tour that didn't occur instead of pocketing all of the money into their own coffers. read more

Sandra was our tour guide for an outstanding tour of Rome in a Day! The tour started at the Colosseum and ended at St. Peter's Cathedral. We had stops at the Trevi fountain, the Vatican museums including the Sistine chapel, as well as many other historical sites. We could not of had a better tour guide. Sandra was excited and informative about her own city and its history. She made us feel as though we were in the Colosseum at the time of ancient Rome. We could not of asked for a better way to spend our Saturday. My favorite expression of hers was "back in the day" Thank you Sandra and thank you, The Roman Guy tour company. You made our visit to Rome exceptional! read more

Our tour guide Luciana was terrific.. Full day private tour of the Vatican area. Wow.. she knew her stuff, read our group well and went long at the right times and knew were to keep it simple.. Grazzi Mille... read more

We had Michele for our tour of the coliseum in time and he was phenomenal. As an archaeologist he was the most knowledgeable person to have answer all your questions about all things Rome. Exceptionally friendly and loves what he does. Couldn't recommend him enough read more

Get Your Guide (aka The Roman Guy) cancelled our Colosseum Tour 2 days before our tour date. They told us they had to cancel due to a political event and blamed it on the venue. There was no such event. Luckily we were able to book another tour for the same day with Tiqets. This company took advantage of people and were dishonest. Please book with someone else. read more

We had the most amazing tour guide through Florence on an evening food and wine tour that I can't say enough good things about. She shared history, AMAZING FOOD, even better wine, and such good conversation. Mara Villaescusa is truly the full package. We felt we made a friend leaving the tour and that means a lot to someone traveling abroad. You can really see how much she loves her home and sharing it with others. Mara, thank you for a truly wonderful experience we'll never forget. read more

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***DO NOT USE THIS COMPANY*** SHADY **** Cancellation policy is a joke, The Company is only issuing Vouchers after the emailed and promised a full refund. This Company is someone you DO NOT want to do business with. I booked this trip and was excited about going to Italy but because of COVID, I had to cancel. When I booked this trip it stated 24 notice on all cancellation, full refund. Now things have changed, and they are not doing the right thing for there customers. The Voucher is only good for one year and I am not even sure if COVID will still be around, or maybe this business will still be there. I wish I could negative stars. **WARNING*** SHADY** read more

We booked a private tour with Roman guy for april 2020 in Florence. Covid hit, I contacted them and was told 30-90days for a refund. 90 days came, no refund. I contacted them again and they changed their website to reflect a different refund policy from their original agreement. Long story short, they offered a voucher for up to 2 years. REALLY? You don't refund money and you think people want to rebook? Ha! Anyway, got my cc company involved. Just a heads up I also booked with livitaly for two other tours in Rome. They refunded our money within 2 weeks of contacting them. read more

Incredible tour experiences with the Roman Guys. Our first was a walking tour of the Coliseum and Roman Forum. We had a glitch where I ordered and paid for online an underground tour. I got an email a few days later that there was a system glitch and the tour I booked was full. I was able to talk to a woman on the phone who spoke perfect English to select a different tour and they promptly refunded me the difference. Mary, our Coliseum guide, was lovely. She was an expert in the field and had even excavated on Palatine Hill while in school. The tours truly are 'skip the line' - I know that seems to be a concern when booking them and I felt that we got in quicker than most, even though we had to wait a few places. Our tour of the Vatican Museum, Sistine Chapel and Basilica were FABULOUS as they were lead by Papa Franco - Frank was a wonderful guide and pointed our eyes in the right direction to catch everything you can in 3 hours. My only complaint, if one can call it that, is that hen you book, the company is great at offering you 10% off on your next tour. Unfortunately because I booked two tours simultaneously, I lost that benefit, which really would have been nice. The meeting spots were easy to find. The two guides were my favorite people in Rome - sincere and honest. You won't be disappointed in them - just don't book your multiple tours all at once! read more

Please DO NOT EVER USE THE TOUR GUY (aka THE ROMAN GUY)!!! I booked several tours with them in January 2020 for a trip to Italy that was supposed to occur in June 2020 (over $3500 worth!). They have been promising me a full refund since March 17, 2020 for tours that were not supposed to happen until mid June. They even sent me an email confirmation of the refund there were going to issue. They asked me to wait 30-90 days. I agreed. They called me in mid May asking if I'd accept a voucher and I declined. I called again and emailed. Now (early June) they decided to say that they've changed their policy and will only issue a voucher. And if I try to dispute it they will win and it will take up significant time for me to do so. And they added a nice and nasty touch of automatically issuing a voucher the day after I told them that I would contest the charge with my credit card company if I had to. My credit card company just said that if a voucher is issued they won't dispute the charge - something The Tour Guy already knew. I was planning on booking the same 4 tours I originally booked when we were able to travel in the future, but now I would never use them. Never! read more

We took the City Tour plus the Coliseum one one day and an early morning Vatican Tour on another day for wheel chair access. Giuseppe was an excellent guide at the Vatican and Elaine was outstanding on the City Tour and driver Ricardo navigated the streets like a pro! We highly recommend The Roman Guy company. They took all our accessibility issues in stride and provided a once in a lifetime experience for us! The Private tours were worth every dollar. We would book with them again in a heart beat :) Thanks for the great time and Blessings to you all. Jim read more

The Roman Guy - One of the many stops :) - Food Tours Near Me

My wife and I did the early entry Vatican tour. Anyone thinking of going to the Vatican without some sort of tour guide is making a huge mistake; the lines are insane and you could easily waste your entire day without really seeing anything. I am extremely pleased we chose The Roman Guy for our tour! Our guide, Jad, had extensive knowledge of all the tour highlights, and provided some good jokes along the way. At times, the crowds were a little overwhelming, and it was tough to keep up with the group, but that is just an inevitability with how busy the Vatican gets. Jad made sure to do frequent headcounts and make sure no one was left behind. We covered a lot of ground in just 4 hours, but never felt rushed or that we were missing anything important. read more

Do not book with this company! They are not honoring their policy of refunds. They are only giving credits. Who needs a credit? I needed my money back. I received all my money back from all other companies during this COVID-19 pandemic. But not the Roman Guy! read more

At the time I booked my tour the cancellation policy was a full refund would be issued with 7 days advanced notice. I gave notice 21 days before the scheduled tour. Now they refuse to issue a refund. They illegally changed the terms of agreement long after the agreement was entered into. They should be shut down! read more

Loved my tours that I booked with this agency! Truly had a wonderful experience in Florence with a full-day walking tour. I did the city tour that included a visit to the David and then the Uffzi museum in the afternoon. Their tours are usually small groups, no more than 15 or so. This makes all the difference. I didn't feel like cattle being hurdded through, rather we took our time and received detailed and lively explanations. read more

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Had a wonderful Vatican experience. It's sometime difficult to understand over the transmitter, but far better than having to be right up on the guide. Alexander was a great guide. We went on the Vatican tour today and signed up for Roman Forum/Colosseum tour for tomorrow based on the good experience today. read more

The Roman Guy - Food Tours Near Me

We recently did a bike tour through Rome and it was the best experience ever! Our tour guide Valerio was so knowledgeable and informative. We couldn't of seen so many landmarks without the bike tour. So much history in this city and we couldn't believe how we were basically riding around in a history book. Our tour guide customized our tour to places we really wanted to see and also places he advised us that weren't part of the tour. Next time we come back to Rome we will definitely use them for another tour. read more

The Roman Guy - My husband and I in front of the colosseum - Food Tours Near Me

Their social media, YouTube and online presence is strong. Their honesty and customer service is not. So very disappointed. In my opinion and everyone one in our tour group, deceptively promised, under delivered. read more

This was the most outstanding full day tour of Rome highlights that I can imagine. Tour started at 9:00 a.m. and ended at 5:00p.m. Started with detailed tour of the Collossium inside and out. Next a guided walk through the Forum. Now comes the history we passed in route to the Trevi Fountain for the coin toss. Next a time for lunch on our own. The guide stopped in a plaza with many food choices nearby. Then air conditioned transportation to the Vatican. This was so well presented by our guide. It made this whole day wonderful due to the quality of the guide. Loretta C. Was our guide and she was professional, caring, constantly counted her people so not to lose anyone. She dealt with a 40C day by stopping at water points and keeping us in the shade as much as possibly. She carried photo illustrations of all the high points to show how the ruins appeared a couple thousand years ago. She answered all the questions and made all the facts interesting. This was in my opinion the best tour. I would use this tour company again! Thanks Loretta for a lifetime memory. read more

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This was the biggest waste of money, so I will tell you why, and what I should have done so you can avoid the same situation. I resigned myself to paying the exorbitant fee for this tour for 2 reasons: 1st, we had very little time in Rome (2 days) and I wanted to make efficient use of it by getting into the Vatican Museums early and avoiding the security line at St. Peters. and 2nd, So we could have the Sistine Chapel to ourselves for a little while (this was implied in the description and I figured was why the price was so ridiculous) As for this reason, it was a waste, as you are in the chapel with many other tour groups who all claimed the same thing, and when we went back later the crowds weren't ,much different, but since you are only looking UP, it didn't matter anyway. Anyway, back to the 1st. What they don't tell you is that you get into the Vatican Museums, see the Sistine Chapel and Rafael Rooms, then leave to go to St. Peter's through the access tunnel, avoiding security, so far so good. But imagine you want to go back and spend more time in one of the most amazing museums in the world after the tour? You are screwed. Not only would you have to buy another ticket to get in, by that point the line is so long to get in you will be in it all day. I felt so cheated. Like I had paid $200 to get special access to the Louvre, saw the Mona Lisa and the Venus de Milo and that's it. There is SO MUCH I wanted to see in the Vatican Museums that I had to miss out on because of the way this tour was structured. Here's how I SHOULD have done it, and saved $200 along with the awkwardness of shuffling wound in a group with a static-y headset and guide who you have to struggle to understand with a thick Italian accent. Arrive early, slightly before opening to avoid the lines (or buy your ticket online) and be one of the first into the Museum. See all you want before it gets too crowded, and enjoy the collections. (a ticket is 17 euro, I think) You probably want to hit the Rafael rooms first before they get too crowded, but don't worry about he Sistine Chapel, like I mentioned before, since everyone is looking up, you don't notice the crowds too much. Once you are finished in the Museums, head tot he Sistine Chapel and leave notice the exit that says it is for tour groups only. That will get you to St. Peter's without going the long way and waiting in the security line. There are so many tour groups and so many people no one will notice you tagging along with one of the groups. Just act like you belong. Extra points if you wear a lanyard and/or a headphone in one ear. Then you can get your fill of St. Peters and be done in time for a late lunch. You will get to see everything and only pay a small fraction of what groups like this charge. You're welcome. read more

We took the Colosseum tour with private access to the underground and third level, along with a tour of Palatine Hill and the Roman Forum. Our guide with Viviana and she was incredibly knowledgeable, passionate and friendly. She answered every question thoughtfully and provided so much context throughout the tour that would have been totally lost on me if I had gone out on my own. The special access to the Colosseum was amazing, we saw everything from a different perspective and got to take pictures and enjoy the views without all the crowds on the other levels. If you only take one guided tour during your trip to Rome, make it this one with The Roman Guy! read more

Had such a wonderful day at the Colosseum and the Roman forum. The Roman Guy tour guide was very knowledgeable and friendly. If you are thinking of taking a guided tour in Rome definitely do it with these guys. read more

I booked three tours via The Roman Guy five months before our trip - spending nearly $2,000. One of the tours was a Night Underground tour of the Colosseum. When we book all of the Underground tours were open - any day, any time we were in Rome. Today, I receive an email stating my tour was canceled because the Colosseum was no longer offering tours on Sunday night, and there are no alternatives for us to see the Underground on ANY of the days we are in Rome. They kept blaming the Colosseum for canceling the Sunday tours - but The Roman Guy offered it as an option and took my money. Had they not listed it as an option - I would have chosen another Underground tour on a different day - no we are out of luck. We booked the vacation to Rome specifically so my kids could do this tour - very disappointing. Horrible customer service. Buyer beware. read more

Colosseum by night tour was amazing! Guide was very knowledgeable and answered all questions, was wonderful to see this in the cool of the evening without the crowds. Highly reccomended read more

We went on a great tour with the Tour Guy company. Donata Rossi was amazing, so informative and fun! great tour of the colosseum!

Really enjoyed the walking food tour of Trastevere with our guide, Dimitri Pavone. He was very personable and knowledgeable. He can converse well in Italian, English and German. Highly recommend! read more

Do not use this company. They called us to cancel our tour at 11pm the night before when we could no longer rebook. It was the one tour we were looking forward to on our trip. Unreliable. read more

I had booked a tour with these guys during my visit in February this year. Meeting point was by the Colosseum metro stop. We were given audio guides and introduced to our tour guide Rafaela (Rafa). After that we started at the Roman Forum, making our way through the Palatine Hill and down to the Colosseum passing by Constantine's Arch. The best thing about these tours is that you can skip the line. While I went off peak season, it was still busy so I can definitely see the advantage of skipping lines and saving time during peak season. Rafa was a very good tour guide. She was friendly, informative & engaging. We spent a decent amount of time walking through the ruins of the Roman Forum getting a lot of history about the buildings/ruins. Walked up through the Palatine Hill & then through the ruins on that side. As we went to the Colosseum, the best part was that our tour included the lowest level of the Colosseum as well 3rd tier access which is not normally open to all general public ticket holders, rather just private and guided tours. So it was great to have access to those areas. The amount of information was overwhelming but so fascinating. The tour lasted almost 3 hours and we got plenty of time to take pictures along the way. It was a small group of perhaps 10 or so. Rafa was a wonderful guide. And I would definitely recommend these guys for tours. read more

We did a morning small group tour of the Vatican Museums, Sistine Chapel, and St. Peter's Bascilla. Wonderful tour group! We loved our guide Maria. She added so much to the experience and we learned a lot. We booked straight through the Vatican Museum or Sistine Chapel and ended up with this group. read more

I had to cancel my trip due to the covid virus and have emailed them seven times asking for a refund. I've received refunds from everyone else in Italy- it's been over two months- but they still stall and refuse to give me my money back. Aside from the huge hassle of cancelling- it's impossible to re-book now with the border lockdowns and I'll be working. NOT impressed. I own my business too and have also been slammed by this virus, but I don't do this to my customers. I expect service on both ends. read more

We booked the Vatican in a day tour. We met our group around 7:30am and finished around 1pm. Our tour guide, Ilaria was very informative and we learned a lot from her. We visited the Vatican museum, pope's carriages, Sistine Chapel and St. Peter's Basilica. As a visitor who saw the Vatican and Basilica seventeen years ago, the tour was necessary. I would definitely use the Roman Guy again. Our your group only had five people in it and it was very easy to chat and get around. Some of the other companies had huge tour groups and it was very hard to maneuver. This was an enjoyable tour. read more

You promised FULL refunds if cancelled at least 24 hours in advanced when I booked multiple tours through your company. I cancelled over 30 days in advance because the county was on lock down and YOU WERE NOT EVEN OPERATING! I was emailed a promised refund in April and only today was told you would no longer be offering those refunds which were promised IN WRITING. THIS IS THEFT!!! GIVE ME MY MONEY BACK!!!!!!!!!!! read more

Paolo our tour guide was outstanding! Extremely knowledgeable and had great communication skills. We went ahead of the line each time, his comments on architectural, religious and political influences of ancient rome was educational but entertaining as well. Not boring recital but factual engaging knowledge. I recommend this tour. Wear comfortable shoes and enjoy. Thanks Paolo read more