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    How am I not losing?
    Leann N.

    I have now received my "NoUse" "NoLose" Warranty that I was convinced to buy ... my review of this is solid. Not only was it a useless warranty (therefore I did not use it and should have a $270 credit at the store),,, I do have a credit, but have to spend $499 to get it... way to get $229 more from a sale. I'll not purchase another piece of furniture from this retailer. This piece fell apart in 5-years. The response from customer care to my Yelp review was prompt, but that is the only thing they have going for them.

    This is the "light gray sofa". Nevermind that the wall behind it is actually light gray.

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    3 years ago

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    4 years ago

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    6 years ago

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    8 years ago

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    11 years ago

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    11 years ago

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    6 years ago

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    6 years ago

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    10 years ago

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    11 years ago

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    10 years ago

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    8 years ago

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    11 years ago

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    7 years ago

    I bought the Julian sofa two months ago. It's already falling apart. The quality was horrible. Save your money and go anyplace else.

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    12 years ago

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    11 years ago

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    17 years ago

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    6 years ago

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    8 years ago

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    10 years ago

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    11 years ago

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    11 years ago

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    8 years ago

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    10 years ago

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    15 years ago

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    14 years ago

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    10 years ago

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    12 years ago

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    11 years ago

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    10 years ago

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    16 years ago

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    15 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - The RoomPlace

    You might also consider

    Mattress Firm Rockford

    Mattress Firm Rockford

    4.3
    (7 reviews)
    1.1 mi

    I absolutely love this place Chad is the epitome of what…read morecustomer service should be I've purchased many items from Mattress Firm And I've never been disappointed. Great Prices Great People Great Products Most importantly, You won't be disappointed !

    EDIT: The pillows I had ordered were now discontinued, so MattressFirm gave me 2 similar pillows…read morefor free after having returned the original ones. After working with the district manager, he was able to make things right and offer better compensation for lost time and inconvenience. I felt, in the end, everybody really tried to make things right after everything that happened, and I truly want to believe they mean well and that things like this wouldn't happen again. I feel more confident in their resolutions, but only time will tell if something like this may happen again. If it does, however, I know the company will be there to try to make it right. My advice? Feel free to use them (they ARE friendly and truly want to help), but maybe not if you're on a time crunch. I am moving, and I had ordered a bed and several accessories (several thousands of dollars in purchases) on the 9th of August and was told it would arrive the 18th of August (just a few days before school begins for me, which was perfect). Well, the 18th rolls around and we haven't heard a word from MattressFirm, so we reach out. Turns out they made a mistake in the shipment of the bed and wouldn't have it to me until the 23rd. This move had been a huge hassle to begin with, and this has just made everything that much more of a trainwreck. The I had to call family to wait around for the bed at my apartment because I would be in class by that point and unable to intercept the delivery. For the hassle they caused, I was only offered a cheap mattress and frame to use in the interim (calling it a "bed" would be laughable). They tried to make it sound like they were doing me a favor in providing this, despite how cheap it is. I was better off getting an inflatable mattress to use from Meijer. After all this, I call them back a few days after my mattress had been delivered (they said they'd have their manager reach out to me, but he never did), and yet I'm still getting all these emails saying "you didn't rate us yet!", so I submitted one saying I wasn't satisfied, and I got a call from another manager from a different store. On top of all this, two pillows I ordered were supposedly coming from the manufacturer and have apparently been "in-transit" for almost a month now. He offered to refund the price of the pillows (about $200) and an additional small refund for the inconvenience (another $200). Considering the price we've doled out for everything (over $4,000) and having to have gone without almost all of it for almost 2 weeks now, I could hardly call this a professional business setting. I understand some of the staff I dealt with seem to be trying, but just "trying" does not make a company an excellent business establishment. I cannot in good faith recommend this company, and will be telling my friends and acquaintances to avoid using Mattress Firm going forward.

    Photos
    Mattress Firm Rockford
    Mattress Firm Rockford
    Mattress Firm Rockford

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    The Beloit Mattress Company

    The Beloit Mattress Company

    5.0
    (2 reviews)
    0.9 mi

    Haven't slept this good in over 20 years . A custom fresh…read morenew built mattress at really good pricing with outstanding warranty

    I haven't had a new mattress in 20 years, and I was sooo sick of how my POS one I got off…read morecraigslist was behaving. What I didn't realize is the mattress game has totally changed. There's soooo many to pick from, from so many options. I was getting pissed and overwhelmed. I checked out every store in Rockford, even Ikea (their mattresses are really really firm, if you like that). I looked at and watched videos on all the bed in a box brands on the interwebs, but the artificial reviews got annoying. I went here since they are local, made with quality materials. I was impressed, thought all their beds were comfortable, but had filling support. I got the Easy Rest, I have owned it for almost a month, and it's been a vast improvement over what I have been sleeping in. Really cheap delivery and removal of mattress ($40). Also, shopping was hassle free. I hate hovering sales people, makes me nervous. You won't get that here. The sales lady was really informed, and leaves you alone to test out. I am so happy with my mattress! I haven't slept this good in sooooo long. It's like sleeping in a supportive cloud!

    Photos
    CertiPUR-US Basic Mattress Topper helps refresh sagging or too-firm mattresses with handmade comfort and a smooth, renewed sleep surface.
    CertiPUR-US Basic Mattress Topper helps refresh sagging or too-firm mattresses with handmade comfort and a smooth, renewed sleep surface.
    Cool, soft bamboo viscose sheets with deep pockets and no-slip corners. Click to see sizes and sleep cooler tonight.
    Cool, soft bamboo viscose sheets with deep pockets and no-slip corners. Click to see sizes and sleep cooler tonight.
    Value E'Lan "Practically Green" Innerspring Mattress delivers firm support, reduced motion transfer, and standout comfort at a great value.

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    Value E'Lan "Practically Green" Innerspring Mattress delivers firm support, reduced motion transfer, and standout comfort at a great value.
    Slumberland Furniture

    Slumberland Furniture

    2.2
    (26 reviews)
    0.5 mi
    $$$

    I purchased a warranty from Slumberland Furniture after being told it would fully protect the…read morefurniture I bought. Fast forward a year and a half later, and when an issue came up with my recliner, I quickly learned that warranty means absolutely nothing. First, I called the store and was bounced to corporate. Corporate then sent me to Ashley Furniture Industries, who then pushed me off to a third-party repair company they farm their warranty work out to. That company scheduled an appointment and told me I had to be available between 9:00 AM and 2:30 PM and keep in mind I scheduled it four weeks out. At 1:30 PM, they called to say they were running 30 minutes late. Now, 45 minutes after the latest promised arrival time, they still haven't shown up. When I contacted Slumberland, all I got was an apology and "we've never heard this before." That response is unacceptable when YOU are the company selling the warranty and taking customers' money. The reality is Slumberland is making a profit off these warranties while outsourcing the responsibility to a garbage third-party company based out of Florida that clearly has no respect for customers' time. My advice: don't just walk away from the warranty -- run away from it. And honestly, think twice about doing business with Slumberland as a whole if they refuse to stand behind the companies they choose to partner with.

    I stopped at Slumberland to look at sofas. I had already looked at several other stores without…read morefinding exactly what I wanted. This store happened to have the style and size I was looking for. As my husband and I are not able to lift, I requested delivery which our salesman discounted since it was just one piece. The delivery was made on time and the delivery guys (3) were so nice and personable, loved them. We have bought from this store before and definitely will again.

    Photos
    Slumberland Furniture
    Slumberland Furniture
    Slumberland Furniture

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    The RoomPlace - furniture - Updated June 2026

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