It's been more than at least 25 years since I shopped at a Cap's Bicycle shop. I am glad I went to…read moreKrusty's. It's been in Richmond for years and there is good reason. I ordered my bike in October and happily picked it up in early Feb. Mike the owner/manager was super responsive and communicative throughout the who process. I even go to meet their head mechanic Dennis on pick up day. The store seems to be well stocked and the prices are competitive. Can't wait for Mike to email me that my wife's bike has arrived. Thanks Mike!

Support your LBS (local bike store). These guys know their stuff and gave fair prices. Dropped in…read morethe other day to pick up some tubes and a bike rack. They had a cool bike rack that fits on road bikes - it's narrow (and aero) and it attached through the skewer so no worries if your bike does not have mounting points for attachment.

Top notch service . They did an excellent job to tune up my ebike and it was ready the next day …read more Quality personnel at this place !

Kyle was great. He repaired my road bike with a replacement wheel set and seat post, tuned it up…read morefor a very good deal thanks mark

I have a Frey E bike I ordered from China It came with…read moreproblems and the supplier just ignored me I found it hard to find anyone to work on it But Richmond E-Bike were extremely helpful and said they worked on all bikes They gave me quotes for work to be done and I found them reasonable and the work was done very well They are just a joy to deal with and would recommend them very highly

I just bought a bike from there. Good selection. But most of all friendly service! I would…read morerecommend this place.

Worked on my scooter a couple of times. I requested an appt several times since , for a broken…read moreescooter I guess im on ignore . No reply , no reason.

Very happy with the service provided. Service was courteous and professional. I rode on the…read morereplacement solid tire for a while before giving a rating to make sure nothing went wrong - no problems. Price was fair as they also delivered (extra charge but reasonable).

Their website has booking appointment page and I did. But as I didn't receive any response, I…read moredecided to drop in my flat tired scooter. The store is occupied with high class, expensive scooters and hard to get in to the reception. But the serviceman was friendly and gave me some options and I was happy for the result. It took one night for pick up. I ordered to replace to solid tire ( not so comfortable honestly but this makers tube busted twice already) for long term use view. Total was $127 after tax

Friendly and knowledgeable service. I had a used scooter tuned up here and left feeling confident…read moreof its safety.

The technician was an hour late for the appointment and didn't advise us that he was going to be…read morelate. We had re-arranged our work day to be available when he arrived, so him being late caused problems. We booked the appointment for 3 bikes (1 gold, and 2 silver service packages). The technician arrived late and advised that the bikes should take 3 hours based on the service packages we chose. An hour and half later the technician advised he was done, and appeared to be in a rush to leave. He advises that the bikes are all in great working order and nothing needs any major maintenance or to be replaced. This is not true, but that's besides the point. The services we paid for, over $600, were simply not completed properly. Careless, rushed work.

While I was walking my dog, I ran into Alex and his Velofix van 1 block from my house. He was…read moreworking on one of my neighbour's bikes. I told him that one of the shifters on my bike would not click (i.e. shift). I had previously taken the whole shifter apart, soaked it in kerosene, doused it with WD-40, reassembled it, and it still would not click. Alex pointed out that my bicycle's bell was so close to the shifter that its strap was under the shifter and causing the problem. Who knew? I expected him to charge me, but he did not, which was another bonus. Apart from making me feel stupid (which was probably an inevitable part of the process) it could not have been a better experience.

If you care about how people are treated, stay far away from Rize Bike…read more I bought an e-bike from them and what followed was humiliating. * A rude delivery guy dumped the 98lb box in the lobby and mocked my body when I said I have a heart condition and couldn't carry it. * One item was missing, but Rize Bike said: "Not our problem." * When I called, their so-called "manager" gave me two options:     1. Return it and lose 15%, or     2. Take us to court. No apology. No accountability. And now they're pretending they use FedEx/Canada Post when they actually send random vans with unprofessional people. This wasn't just bad service. It was inhumane. Don't support businesses that treat customers like garbage.

Fixie single spd by Rize eBikes Order #U13266…read more Updated review: 6/20/25: Hub motor failed on the bike, after less than 2 yrs of light use. Rize bike would not help in any way!! DO NOT BUY a Rize bike!!! They will fail and you'll get zero support from the company. Also paint is thin and scratches / chips super easy, the head light failed on this bike as well... Again low miles and less than 2 years old. Zero warranty help, and rude customer service-bro's!! Had to sell bike for parts, pennies on the dollar due to defective motor. My original review on Superhuman Ebike website from 1/8/23: Take a look at the Fixie by Rize eBikes, its a great bike too, but at a lower price and very comparable to Baby Maker 2. My family owns the two brands and they're both excellent light weight single speeds. Date of experience: January 08, 2023 Date of experience: June 20, 2025

The woman who helped me for a rental was rude and abrasive. After taking my deposit she informs me…read moreshe needed to record and keep my credit card details in a small receipt book that was kept unguarded on the counter. Anyone could easily reach over and grab the book. I refused as I did not feel comfortable. The only option given to me was they took a double deposit, well more than the cost of the walker I rented. in this day and age of credit card fraud I am appalled at their lack of care for people's credit card information. I understand about keeping it on file but in doing so they need to assume a level of responsibility in caretaking and safekeeping of that data. if they do not want to invest in software a low tech solution is a lock drawer. Also thumbs down on impark who runs the parking lot - I was required to pay for 1.5 hours for literally 15 minutes. The pay station does not allow you to purchase less time.

If you need any medical supplies than this is the place to go. It has all the stuff you need from…read moremedical bed to walking cane to foot heel cups. For certain items you might need a medical prescription. The people here are very helpful and can help you find what you need. They can even recommend things to you. Free parking in the front of the store. Good selection of supplies. Place can be busy and full of people.