It's been more than at least 25 years since I shopped at a Cap's Bicycle shop. I am glad I went to…read moreKrusty's. It's been in Richmond for years and there is good reason. I ordered my bike in October and happily picked it up in early Feb. Mike the owner/manager was super responsive and communicative throughout the who process. I even go to meet their head mechanic Dennis on pick up day. The store seems to be well stocked and the prices are competitive. Can't wait for Mike to email me that my wife's bike has arrived. Thanks Mike!

Support your LBS (local bike store). These guys know their stuff and gave fair prices. Dropped in…read morethe other day to pick up some tubes and a bike rack. They had a cool bike rack that fits on road bikes - it's narrow (and aero) and it attached through the skewer so no worries if your bike does not have mounting points for attachment.

I have a Frey E bike I ordered from China It came with…read moreproblems and the supplier just ignored me I found it hard to find anyone to work on it But Richmond E-Bike were extremely helpful and said they worked on all bikes They gave me quotes for work to be done and I found them reasonable and the work was done very well They are just a joy to deal with and would recommend them very highly

I just bought a bike from there. Good selection. But most of all friendly service! I would…read morerecommend this place.

I'm a light commuter that has slowly been increasing my road time over the last few years. For that…read morepurpose, I ended up getting a great little road bike 3.5 years ago, which I perform basic, basic (I stress basic) maintenance on every week or so. Two years back, I took my bike in before the season start for a tune up and assessment. The mechanics told me that my drive train was worn out, and would likely need replacing in the coming year. For financial reasons, I held off, and figured I'd just beg to the bike gods, and stretch my luck. However, in the last month or so, my gears started slipping, making some funny grinding noises, and to the untrained eye, didn't look like they were in the greatest shape. Sadly, I surmised that my trusty stead had had enough, and pretty soon, my sad bank account would feel the burn. I figured it couldn't hurt to have someone look at it, maybe adjust the gears, and give me a ballpark as to how long it'd last, and the potential cost of a new drive train. That's where Ride On came in. At random, I rolled into their shop, where the lovely gent at the service area had my bike up on the stand in less than 5 minutes. Another 5 minutes later, after performing some bike magic in front of my eyes, he declared that the bike was good to go. I was flabbergasted! SO SOON? He smiled and told me he had tightened up the gears, and that they should run smoothly from now on. Before finishing up, I sheepishly told him that I'd been previously told that the drive train probably needed a change soon, and if I could please have a price quote. He pulled out a tool, had a good look at my bike, and declared that the chain, and it's corresponding parts were in decent shape, and he couldn't foresee my needing a replacement any time soon. COLOUR ME BLOWN AWAY. I think I even muttered.... "wait.... what??", to which he reassured me that the condition in total looked fine. I mean, I'm absolutely sure I look full on bike naive, and if you'd told me that i needed a new chain, I think I'd have stupidly thrown my money at him. But this fantastic gent just smiled, and said everything was looking good. I'm glad I didn't embarrass him by leaking happy tears because I am so infinitely grateful for the honesty. No up selling, no drawing out the service, no lying, just good, honest, and kind service. I would not hesitate to return, and will return for all my biking needs. Thank you bike angel.

Good service. Communication is good, prices are fair and work completed in a timely manner. They…read moreoffer good advice and don't sell you things you don't need.

I got my pedals swapped out on a drop-in basis. The service personnel agreed to do it on the spot…read moreand I waited in the outdoor picnic area for all of five minutes. Pros: - chill vibe (zero pretension) - reasonable price $14 for swap out - covid safety measures of plexi-barriers, reinforcing social distancing and providing hand sanitizer Notes: - best to call beforehand to check for booking appointments for larger projects/servicing

Wow! I'm so blown away by the amazing people down at the Landyachtz factory store…read more I came in hoping to find my dream bike and I found so much more! They were so patient in helping me build my single speed. Emanuel and Blake especially put in a lot of time with me and made sure I was completely happy before I left. They also gave me sick deal on my bike. I was actually blown away when they called me and gave me the total amount for the whole build. They are so knowledgeable and willing to help it was very refreshing. I am so stoked to have my dream bike built and I will be recommending them to all my friends and family. Go here everybody! The quality of the bikes are amazing as well.

We bought our bikes from Doug on Broadway..we love our bikes…read more Doug is a great guy to deal with..very knowledgeable...he know bikes!! Thanks Doug.

IF you are looking for someone with expert knowledge about e-bikes Doug is the person to talk to…read more He was amazing and he really wanted us to get the right bike for us. It was not about selling us the highest priced bike but about the best fit and type of e-bike for what are needs are. We went to several places before cit-ecylces and Doug was the most knowledgeable person we encountered. I would for sure check out his store before making your purchase

Ben at the Main Street branch was so kind and helpful- talked me though everything in such a…read morewell-informed and friendly manner. Another employee helped us out in a major way beyond the call of duty. Oh, and everything was on sale, too. Love this place!

Had some issues with my Powerfly4 (rear wheel) I'd purchased it in Kamloops due to the scarcity in…read moreVancouver. I took in for what looked like a warranty issue and all of the staff were great, with Andrew going above and beyond, and pulling a wheel out of stock to remedy the situation. Huge appreciations, as the bike is my literal main source of transportation. Thank you

With midsummer sun and with the population of the West Coast out riding bikes, Steed Cycles is…read morepredictably busy. Nonetheless, the friendly and skillful staff invariably have time for quick fixes, advice and a chat. Today Pat saved me from deep red frustration. After my initial failed attempts, Pat seated both my tubeless tires and inserted sealant. Helping one on the spot with free labour and kindness is not often found in busy bike shops. Kudos to Pat and the great service team at Steed Cycles!

Ben Moore, Steed's service manager, has me locked in a customer. That man is so helpful, kind, and…read morealways feels like he's excited to get customers back on the road. I appreciate that he's a straight shooter and does his best to take ALL of my concerns into consideration. I've fretted over so many things that he simplified and helped me take care of at very reasonable prices and timelines. The web team is also great. I pester them a lot about inventory and they're lovely, quick, and communicative.

the man was so kind, it was grateful to have him in our town…read moreI will come back again if my bike gets damage to fix,

Natasha and Don at the UBC Store, have been super helpful. Thanks for the great work on all of our…read morebikes.