I honestly do not know if I have ever had a better customer experience in my 63 years. I worked in the hospitality industry for many years, and I have always believed in treating people with dignity and respect, no matter what side of the desk you are on or what industry you are in. That is exactly what I experienced with The RV Smith. My situation started with several calls around town, trying to find someone who could help me in a pinch and replace the A/C unit on my Jayco Jay Feather, which I just so happened to destroy while going through a do-it-yourself car wash. Long story short, I was distracted and went to the closer car wash instead of the one I normally use to wash my camper. Yada yada yada... I'm a dumbass. As soon as I got home, I started researching businesses that might be able to get the repair done quickly. Since it was a Sunday, I knew all I could really do was research my options and start making calls Monday morning. In all fairness, I knew it was a stretch to find someone who could turn it around right away. Most of the places I called chuckled when I explained the timeline I was hoping for. Several were booked for the rest of the summer and said they could not help me until I was ready to winterize the unit. When I called The RV Smith, Clint answered the phone. From the very beginning, I was met with professionalism, kindness, and genuine concern -- without judgment. Clint asked specific questions about the unit so he could understand my options. Instead of simply telling me they were booked out, he asked if I could swing by so they could get eyes on it and make sure the damage was not worse than I thought. The next morning, I was there before they opened at 8:00 a.m. Clint was already outside helping another customer, then directed me where to park so someone could take a look at it. It was not even 8:00 yet, and another gentleman told me to talk with Clint because he would help me find the best A/C unit for the size of my camper. Clint greeted me, looked things over, and said it appeared to be pretty straightforward. He gave me several options, including units similar to what I had before and a few newer models that were more efficient and much quieter for only a few hundred dollars more. After doing my own research, I had already made up my mind on what I thought I wanted, and it just so happened to be the same unit Clint recommended. He told me I could either leave the camper there until they fixed it, or I could take it camping that weekend and drop it off the following Monday. Since we already had plans, we decided to camp and make do with a portable A/C unit for the weekend. I dropped the camper off the next Monday, and two days later I received a call that it was ready to pick up. What I did not mention is that I also asked if they could provide an estimate for some body damage caused by Big O Tires when they replaced my old tires, and also check why the water heater was not working. They took care of all of that as well and documented everything clearly. I would recommend The RV Smith to anyone with RV issues. If you want to see what real customer service looks like, look no further. I could not recommend them enough. read more

Excellent experience! Great service from the quote to the completed work. Work was completed 2 days before promised date- completely unheard of in the RV repair industry. They upgraded my suspension- Colton provided recommendations that improved the upgrade. I will definitely take my RV back there for service! read more

Amazing company. I stopped just to get a special fuse and the managers advice and troubleshooting what was wrong with my DC/DC charger suggested a fix which resolved the problem. I cannot thank them enough for their service. God bless them. read more

FANTASTIC folks to work with. Customer-oriented, great communication, and high-quality work. I felt like they really cared about giving me a positive experience. Any work in the future I need done on my travel trailer will be done by these folks. I would highly recommend giving them your business. read more

We had a broken leaf spring on our travel trailer and they got us in the same day and replaced it within hours.They were honest and efficient from our first phone call to the completion of our job. Great pricing and amazing service. This is the first business of any type I have ever felt compelled to review. Great staff, great service could not be happier. read more

We feel so fortunate to have found the RV Smith! Colton has helped us for several years now. He would come with his mobile unit to our RV storage and winterize/de-winterize and help us to maintain our RV. He always is patient and answers any questions we have and has been so helpful for us to understand how things work. We are on our 2nd RV with Colton, because we upgraded. Now that Colton is in Colorado Springs full-time and has a new shop (which is so awesome!) we don't mind driving our RV here. In fact, we just had a solar system installed so we can maintain power, even through winter. It is so nice to be able to have the peace of mind that comes with having someone so professional, knowledgeable, honest, and helpful make sure our RV is going to be safe, fully operational, and ready for us to focus on enjoying our trips across the country! read more

The RV Smith - RV Repair Near Me - Colorado Springs, Colorado

Man am I glad I found The RV Smith. After weeks and weeks of trying with big dealers and other companies, some of which aren't taking new clients for months, I found The RV Smith while looking at some reviews online. Colton was quick to respond and super professional. Helped me get through the warranty process and showed up the next day to fix my travel trailer. Not only did he fix the slide on my trailer on the spot (after being told by the "other guy" it couldn't be done), but he also spent the time to make sure everything was dialed in correctly. He even cleaned up and reattached the panels and fascia that the other guy tore apart and left behind. Our family is so grateful for Colton and The RV Smith - without him the rest of our summer trips were ruined! read more

I was looking for a company to install a solar system on our travel trailer for when we camp. Colton was very responsive when I reached out for a quote. He was very knowledgeable and didn't try to upsell. Based on how positive the interaction was, I immediately decided to go with RV Smith. Colton did a great job of keeping me in the loop when there was a shipping delay due to the freak snow storm in Texas. When the day came for install, Colton showed up on time and explained the process throughly. He made sure I was happy with the location for the equipment prior to starting. When the install was finished he went through the operation of the system and where everything was located. The install was so clean that it looked as if the solar system came installed from the manufacturer. RV Smith did an amazing job and would recommend them to anyone looking for work on their RV. read more

Very nice people with quick turnaround on services. Only issue I have is that when there was additional service and labor performed on my trailer there was zero communication that ended up costing over $200 more than quoted. Colton's defense was that he does not have time to make calls to approve work. Basically his time is worth more than your money. read more

Colton was the only of 5 companies that had a reasonable response time. He came to my home, diagnose issue and performed repairs.

Colton was responsive to request for RV service and showed up when he said he would!! That's amazing these days. He was very very knowledgeable and honestly diagnosed that our issue was beyond his mobile service. (The two slides needed to be removed in a shop ). I give Colton 5 stars! read more

Colton seemed like a sincere guy. We sent him all the specs he needed to try to find parts for our RV repair. We were under a bit of a time crunch. Now he has ghosted us. We will try to find someone else to do the job. read more

I'm an experienced RV owner who has had many RV repairs over the years, so believe me when I say that The RV Smith is a unicorn in the RV repair industry. The owner, Colton Smith is highly responsive, very knowledgable, and the quality of his work is absolutely second to none. My RV repairs were completed exactly as and when promised to the highest professional standards and without upsells or additional, 'unforseen' repairs. I also feel that the overall costs of his work represents a strong value and I cannot recommend him enough! Two thumbs up read more

Great communication! Great service! Very knowledgeable and has a great work ethic. He called when he was on his way, and he went right to work when he got here. We 100% will be using him in the future and will pass his name out to anyone who needs help with his RV. read more

Good work, bang for your buck. Doesn't wast time. Knows his way around a RV. I would call him again.

Highly recommend The RV Smith. Colton is one of the nicest guys you will meet. Quick, responsive, reasonable pricing. Even better, he is all mobile so he comes to you! Worked us in to his busy schedule so that we didn't have to cancel our trip. Really appreciate it! read more

Very happy with quality of work . Colton provided us with a solution to repair our RV door entrance without having to replace the whole door . Door hinges replaced/upgraded (we were originally told by several RV dealerships and the maker of our rig that we can't replace the hinges due to rig being 10+ years old and no longer have information on part numbers , we need a whole new door ) . We had him do a few other things that were last minute and are very satisfied. We will surely use him in the near future again. read more

I received a prompt reply from an email with a promise to check out my slideout problem. He came as promised and determined a defective motor. I didn't give him time enough to get parts and repair it because we were leaving town, but explained how I could override the system on the way home where I could get the motor replaced. very satisfied. read more

Very fast and professional service. Arrived on time and was able to quickly diagnose the problem. Also worked with my warranty company for a smooth outcome. Will definitely call them again. read more

Colton with the RV Smith is excellent and he has earn a Customer for life. My wife and I decided to by a grubby old travel trailer and the scam artist we bought it from said it had all of the tanks... well it was a FEMA trailer, our faults for not researching enough, anyways I had no clue where to start and so I sent out inquiries on Yelp! Colton responded in 30 minutes to let me know he can add all three tanks, a pump and switch and his price was almost as good as me taking on the job myself. To make things worse, we have a trip planned so there is a deadline. THE RV SMITH DELIVERED! All set for our trip and he walked me through how to work everything. He is very knowledgeable, efficient and professional! Definitely recommend. read more

All I can say is OUTSTANDING all the way around! From the initial request for assistance to service our trailer bearings and brakes to the actual service of these items, I was extremely impressed. Colton was very responsive, gave us a very reasonable quote, and was easy to work with all the way around. He even sent me several automated reminders of the appointment which was greatly appreciated. When he arrived, Colton was very professional and walked me through what I would call the "beyond the basics" of RV maintenance and areas for RV owners to be concerned about. I was very grateful as I am still learning about how to properly care for our family's RV to hopefully avoid problems in the future. I could immediately tell Colton is trustworthy never trying to up-sell when he believes the customer can handle on his/her own and fundamentally really cares about his customer. We will definitely use Colton in the future and give him the HIGHEST of recommendations. Colton, please just don't forget about us when your business grows big time in the future :)! read more