Excellent customer service, time keeping consciousness at Urban hair salon located in kabwata off…read morepaul ngozi road near gold crest mall lusaka

Worst service ever!!! Appointments were made for my daughter and granddaughter. First of all, my…read moredaughter was not allowed to pick the color of the hair to be braided into her own. The person who braided her hair chose it for her and she paid for something she dI'd not like. Not only that, they did do my granddaughter's hair. The lady walked off. RUDE!!!! What kind of people do business like that??? Not everyone chose colored hair and why is my daughter paying for hair she did not choose???? Not only am I reporting this to Better Business Bureau, I am looking to sue and SHUT THIS BUSINESS DOWN!!!!! Who runs a business like this???? TERRIBLE SERVICE AND A RIP OFF!!! You are cheating customers out of their money!!!

STAY AWAY... On October 3rd I went to Salon Loft in…read moreKettering OH to get a haircut. My appointment was at 2pm with Victoria Bond. I had a meeting earlier and had to rush to make it on time. When I went there it was 1:58pm, I waited in lobby since she told me that she would come to "greet" me there. She didn't come out, so I sent the following text at exactly 2pm, that means I was on time. Once she got my text she came out and took me in. she talks a lot and most of them are about telling me how extraordinary she is vs others. My problem started after the cut (she didn't even cut however much I told her to cut). She said curly hair should never be washed before the cut but should be after the cut. So, she started washing my hair, but the chair did not have something that supports the neck. So, my neck started hurting, she told me to stretch my legs forward to support my neck. I did but it didn't help. I clenched my teeth and tried to tolerate the pain. It didn't help so asked her it is really hurting then she put a towel to support my neck. She said she has a client that is 92 years old and "when she can tolerate that we should be able to tolerate it" and took off the towel to wash with water. Anyway, after excruciating pain for about 20 minutes, I was done. It was time to pay, I asked her how much is it? She said $90 and said normally it is $80 but since you came late, I am charging you extra 10. I was flabbergasted to hear that a simple (mine is short hair) will cost so much (never paid more than 45 in my life). She stood right beside me, very close breathing on my neck, and gave me the machine to input, and told me "Tip" so I had to put 18% tip. Everything together costed me 112.50 or something like that because she never sent me the bill. I was so devastated that I couldn't even think straight, I just paid 112.50ish for simple haircut. I couldn't sleep the whole night. When I got up this morning that is 4th October my neck was hurting and couldn't turn my neck, and it was bruised and swollen. The pain caused me to have a fever. Now I have a fever and my neck hurts. I believe this lady is so unfair with the pricing and she doesn't even have a proper chair for the customers. Today is dec 18th, so I can tell that I had neck pain for 2 weeks and couldn't drive for a week. Luckily I work from home so managed somehow.

Victoria was able to take me the same day that I called - I was desperate! I'm new to managing my…read mores-wavy hair - it only took 50 years for me to figure out that I had wavy hair! Victoria took her time and gave me a great haircut for my curl type and hair texture. All through my appointment she was teaching me about how to care for my hair. And she encouraged my participation, including during styling so I could recreate similar results at home. She prides herself on serving others and being available when her customers need her. If you find yourself in Dayton and need a haircut right away, call Victoria!

Laci's got the skills! Really easy to talk to, listens to what you want, and communicates what her…read moreplan is. I love seeing her in her own little spot.