I want to start off and say my rating is solely based on the handling of the situation and professionalism of management.
On March 28, 2026, I booked this tour with my friend group. As boat rides were expected, it was a rocky ride to the island. The Captain instructed us to remain seated while the boat is in motion to avoid injuries. As instructed, I was seated during the entire boat ride. Above me was a large speaker and during the boat right the speaker fell landing on my head and shoulder. Due to this incident, I no longer was able to enjoy the experience or amenities the tour provided. I no longer drank alcohol because my head continue to hurt more with drinking and overtime my shoulder began to hurt more. This accident was not a life threatening situation, which is why I didn't request to be taken back to the mainland and go to the Hospital. Due to this situation, I didn't get off the boat or continue to drink the alcoholic beverages provided.
I attempted to get a full refund of my personal ticket, however; was unsuccessful. I reported the incident to the Captain and an incident report was taken. The Captain instructed me to speak to the owner and provided her number. I spoke with her over the phone and explained the incident 2 days after, in which she stated she was aware. I kindly requested a refund due to it being negligent on their end for not properly placing and fastening such a large speaker over their clients heads. The woman was very defensive and stated that "if I felt that bad, I should've went to the Hospital and requested a ferry back to the mainland". I then explained to her, not all injuries require a hospital visit and if she's questioning the accident, to ask her crew and pictures that were taken on the boat prior to me getting off. The Captain took pictures and felt the lump on my head. I then told her that I just couldn't enjoy the experience so I no longer drank the alcoholic drinks and didn't get off the boat when we arrived at the island. She stated to me "just because you didn't get off the boat doesn't mean you were feeling bad, many people don't get off boat". I then tell her the fact of the matter is the accident happened, her crew witnessed it, there are visible injuries that will leave a scar, and thank God I didn't get a concussion, all I'm requesting for is a full refund of one ticket (mine) because it was very negligent from her company. She stated that she will give me a call back. It is April 9th, 2026, and I have yet to receive a call or email from this company.
Honestly, if it wasn't for this accident, I would've definitely loved and enjoyed this tour. Unfortunately, I just personally had this experience and wanted to share how incidents will be handled if you decide to book with them. read more