ABSOLUTELY MISERABLE. This agent inherited my account…read more In September of 2024, just by accident, I discovered, while reviewing my checking account, that my July homeowners insurance payment had not been automatically withdrawn from my account, but my auto insurance had been withdrawn. That was a Farmers Insurance glitch, as I was advised. Unbeknownst to me, I had gone nearly two months without coverage, though no one had ever contacted me. When I called to inquire, they assured me that the issue would be rectified. It was and they promptly withdrew the payment for the month that I was not insured. I recently discovered that the EXACT SAME THING has happened THIS year. (See image). On September 9, 2025 I phoned The Charles Jenkins, Farmers Insurance Agency to increase the amount of my homeowners insurance, due to making approximately $80K in upgrades over the last could y of years. I spoke with Daphne, who assured me that she would call me after addressing it with underwriters. A week later, still no call. I phoned again, speaking with Omar, who seemed surprised that I hadn't heard anything. He asked me to hold while he spoke with Daphne. He returned to the phone, advising me that he would "call you tomorrow." I waited another week. I phoned the agency back, now aggravated, and asked to speak with Charles Jenkins, the agency owner. Omar advised that Charles was not in and I inquired when he might be expected. Omar advised that "he doesn't come into the office, the office runs itself." I responded that obviously it does not run itself.". Charles never called, so I'm not sure if he received the message I left with Omar, for Charles to call, but MIRACULOUSLY, I received the email, from the underwriters the following morning, denying my request for an increase in the value of my homeowner's policy (see image). My homeowners policy was changing for some unknown reason, upon renewal and the agency had sent numerous emails, requesting my signature for said change. I ignored them. On September 24, 2025 I received a call from Heidi, in the Jenkins Agency, who was initially very pushy with her script regarding the need for my signature. After she had delivered her speech, I said "No, not until I hear from Charles." Then I explained why. She was very understanding and said that she wouldn't even send me the information until after I had spoken with Charles, whom she was calling immediately after we disconnected our call. I never heard from Charles. This lack of business acumen, particularly among insurance companies and their associated agencies, reflects poorly on the entire industry which is slightly less slimy than that of used car salesmen and equally despised. As a result of The Jenkins Agency's poor business practices, I procured a bundled policy elsewhere. The new carrier had no issue with an additional $80K in coverage, nor did the other six carriers I interviewed. On September 26, 2025 I emailed the Jenkins Agency, to request cancellation of all my policies with Farmers, effective 10/01/25. Almost immediately, I received an email from Omar, stating that my policies "have been cancelled." I emailed him immediately, telling him that he had ALSO performed this task incorrectly and to reinstate my policies immediately, until 10/01/2025. The level of incompetence, with this agency is UNBELIEVABLE and that's coming from a former State Farm client of forty years.

I've had a horrible experience with this company. Firstly, my agent Chris was great when giving me…read morea quote, but as soon as I needed actual information on the actual policy, he was unaccessible most of the time. Secondly, at the last minute before closing on my home, he changed the price he quoted me, making my mortgage payments higher. Then, after having the policy only 2 weeks and needing information, I was informed that he was "no longer with the company." The new agent was able to help me, at first..until I was notified NOT BY MY AGENT, but by Farmers directly, that my policy had been cancelled. The agent wrote me a different policy, but not for what I needed. This policy would have ended up being canceled as well. Between not being able to contact anyone, to being given false promises about being called back and never getting a call from Charles, having a policy canceled and one written that wasn't what I needed, although I provided all the necessary information, I am BEYOND frustrated and disappointed with the service I received from this agency. NEVER AGAIN!

We've had the pleasure of working with "Jen" Matheson, from Gilman Group. We can't speak highly…read moreenough about the level of service that she has provided. She not only responds in a timely manner but is able to clarify technical details in plain language thus helping us navigate complex insurance questions. She has gone above and beyond at every step helping us resolve complex situations and has made us feel like a true priority throughout the process. We are so grateful for Jen and Gilman Group and would gladly recommend them to any nonprofit or organization seeking excellent support and peace of mind.

The last insurance premium was actually the best in the approximately 10 year business relationship…read morewith Gilman Imdurance. The more challenging situations were when calls were not returned, more specifically, when asked to call the business by a representative. An appointment was not met when created and pre- arranged and confirmed.

Connie is the Best. She saved me lots of $$$'s while giving me great coverage that I needed. She is…read morevery kind and willing to go that extra mile to help folks. I would highly recommend her for you insurance needs. Thank You Connie

Lisa Head at Blackwell Agency helped me greatly with insurance comparisons and other valuable…read moreinformation. She was obviously more concerned with helping me than with selling me. Lisa provided competitive quotes on insurance that is rated A++ on A.M.Best. She is very professional. I highly recommend Lisa Head to anyone interested in auto or homeowners insurance. I also found her office location very convenient in downtown Canton.

Judy is absolutely amazing!! Very helpful & super attentive. I had a billing issue, and she was…read moreable to help me understand it.

Judy is amazing!! Very thorough in finding the lowest rates for auto insurance. She is very timely…read morein responding unlike other agencies. Highly recommend!!

I have been a customer of the Tom Crawford Agency for almost a year now and I feel like I need to…read moretake a moment to give recognition of how wonderful Tom Crawford and his staff are at American Family. When I first called for a quote I spoke with Lance and he was so nice and knowledgeable and made it easy to understand insurance. I am so glad I made the switch to American Family! Not only did I save money on my insurance but I got a team of helpful and caring people. Thank you so much!!!

From the owner: Learn how to best protect your dreams with AmFam! The Tom Crawford Agency of American Family…read moreInsurance is a one-stop shop for all of your insurance needs. We offer Auto, Home, Life, Commercial and Farm/Ranch policies for our customers! We serve all of Georgia!

Awesome experience with Stefan and Daniel Lauger's office! Best customer service and rates! Thank…read moreyou so much!

I have been with the Daniel Lauger- State Farm Agency for a few years now and have always gotten…read moregreat service! Special thanks to Lynn, who expeditiously completed my update to my renters policy today at almost closings. Thank you for being so nice and willing to help!

We've had a great experience and couldn't be happier with State Farm and Alan Horne Agency. We…read morecontacted Lori to get a quote on our home and auto for 2026. She beat Progressive by $1000/year and our current premiums by almost $2000/year! And the coverages and deductibles are even better as well. She was so pleasant and easy to deal with! I hope we never have a claim, but if we do, I'm confident it will be handled as quickly, completely, and pleasantly as possible.

From the owner: We are a State Farm team passionate about insurance, financial services, our community, and…read moreprotecting families! We offer Auto, Home, Life, and Business Insurance in Georgia, Tennessee, Alabama and Florida. License #: GA-2858410, AL-3001283116, FL-W741670, TN-3001280592

Absolutely amazing working with Clive Anderson! He took so…read moremuch time to reach out, answer questions, review our current policies & switch us over to State Farm with MORE COVERAGE than we had with our old provider. Thank you, Clive!! But, you have to take advantage of discount offers; good driver, defensive driver course, good grades, set up the app & car beacons, etc. this takes time & patience!! Once set up, all good! We are saving $1400 per yr on auto & about $500 on home, again more coverage!! At least call & get an estimate

Leslye Mattox was amazing! She was extremely helpful and super fast to respond. I would 100%…read morerecommend this location for service.

Tiffany and her crew have taken great care of my family and our insurance needs (both car and home)…read moreover the years. They are always quick to answer questions and offer advice based on our insurance needs. Probably the best advice Tiffany gave me a few years ago was to add the KEEPER to my policy on a new vehicle we bought. When my kids and I were hit by a DUI driver one afternoon on our way home, our then 1 1/2 year old car was totaled. The driver of the car at fault was under-insured, which in normal circumstances would have left a hefty gap for me to cover to pay off my car and to purchase a new one. But since I had the keeper, my car was replaced with the funds for a brand new, current year model of what I had. (In essence, my 2014 Honda Pilot was replaced with a BRAND NEW 2016 model with all the same features my original one had on it). This was one of those times insurance DEFINITELY paid off. Without Tiffany having sat and explained the benefits of the KEEPER to me and convincing me it was a smart thing to do with a new vehicle, I would have been in a drastically different situation after that accident. If you don't have the Keeper as part of your policy, I'd reach out to Country Financial and see if your vehicle is eligible. It saved us a lot of headaches and a ton of money.

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.

Life Insurance simplified was a very informative resource to figure out my insurance needs and…read morehelped deliver solutions to fit those needs. I was provided multiple options that suit my needs and was able to choose something that was right for me and my family. Very professional service and really quick turnaround. I will be using them again for all of my future insurance needs.

I highly recommend Life Insurance Simplified for all of your insurance needs. Skip the annoying…read moresales call or getting stuck with an insurance salesman who tries to sell you products that you don't need or are not suitable for your lifestyle. You will get valuable advice and product options that make sense for you, your loved ones and your business. And more importantly you will work with someone who is passionate about planning for the future and ensuring that you are prepared for all of those curveballs that are inevitably part of life.