I walked in with my Bedlington and said to the owner "you have been recommended to me." She was brusque and unsmiling and I should have taken my cue from there and walked out. I didn't want a show clip for a price she couldn't give me so I said that I wanted him to "look like a Bedlington" and that I wanted him "tidy". The end result was sloppy. I couldn't believe that any groomer would chop away at the coat so that chunks were actually missing in places. The ears and tail were not even touched so her lack of comprehension or hearing was evident as I had clearly said "keep the head and face as is" and "don't shorten the tassels" .. but if she had any pride in her work or knowledge at all , she would have known to trim the ears and tail. They are extremely ragged and untidy. City groomers do the entire job in two hours for $100. Kristen at Sassy Dog took three hours to present a very bad job, an unhappy dog and charged $100! I would post photos here if I could. I wouldn't have posted this at all except for her extreme rudeness to me. If she had just accepted my message and photos the next morning you wouldn't be reading this but she called me to argue rudely and arrogantly. She even tried to blame the previous groomer!! I had no intention of ever going back but she made sure she let me know I wouldn't be welcome before hanging up in my ear. I didn't bother telling her that she clearly lacked the ability and knowledge to style a Bedlington or that she obviously gave my dog a bad experience because he was tail down, curled up tight in his bed and refused to get up until the next day! read more

Very happy with this salon - the first one to listen to instructions! Finally, my dog looks like a silky terrier again and not a schnauzer. The salon is nice for the dogs, too. They can wander happily while waiting to be collected by their owners instead of being caged. Owners can see the dogs being groomed too, so you feel reassured that your pooch is being looked after. read more