Jaz is awesome! Fast, efficient, makes the experience comfortable and most importantly a quality…read morewaxing service! I shared some specifics that I would like addressed and she ensured to take care of my requests perfectly. Front desk staff is also very friendly and accommodating. This is a customer focused location and my favorite since moving to the valley!

My family has invested years of business into this location. Not only have I been a long-time…read morecustomer, but both of my daughters have been clients as well. Until recently, our experiences were consistently positive. Unfortunately, since the management change, the level of customer service has become unacceptable and declined significantly. I recently spoke directly with the manager Dilai regarding a concern, I expected professionalism, active listening and a willingness to resolve the issue but instead the experience was extremely disappointing. Rather than listening and trying to understand the issue, she repeatedly interrupted and kept repeating the same statements without addressing what I was actually saying. It felt dismissive and unprofessional. The conversation was frustrating, dismissive, and completely unproductive. What made the situation even more concerning was that, despite our long history as customers, the staff seemed unfamiliar with us and were asking basic questions about my daughters that should have already been understood in the context of our relationship with the center. The manager Dilai also promised to call me back, but never followed through. A simple follow-up is a basic expectation of customer service, especially when a manager personally commits to it. Failing to do so only reinforced the feeling that customer concerns are no longer valued. The most disappointing part is that this was not a one-time interaction with a front-desk employee, it was my experience with the manager Dilai herself. Leadership sets the standard for customer service, and based on this experience, that standard has fallen dramatically. Loyal customers are the foundation of any successful business. We deserve to be listened to, treated with respect, and have our concerns acknowledged. Sadly, that was not my experience. I sincerely hope ownership takes a closer look at what is happening under the current management because the difference is noticeable, and not in a positive way.

This is the place to be for all your waxing needs!!! Ashley is amazing. Not only is she an artist…read morewho is detail-oriented to give you exactly what you want/make you happy, but she is also such a kind hearted and beautiful person. In the past, when I would have waxes, I would just want to get in and out so quickly and never felt like it was me-time/pampering because it would feel awkward but services with Ashley are always a good time. She really makes you comfortable and feel relaxed no matter what she is waxing! She does eyebrows, upper lip, underarms, bikini/brazilians, etc! It truly is a judgement free and feel good zone. Aside from waxing, she also has eyebrow lamination, lash lift, tinting services, and more! Ive had services like these at other places before meeting Ashley, so I can really say that her work is top notch. I cant even compare how meticulous and long lasting the results are. I also LOVE her website which makes booking so easy! She is by appointment only so she does book up quickly. You can see her work and get to her website from instagram @strutwaxbar. The place is really easy to get to downtown and there is such a big parking area - something you don't always find when in the downtown area. Do yourself a favor, book now and treat yourself!

Love love love Ashley, she is absolutely adorable and she is amazing at what she does. I love how…read moreclean she is and how clean I feel after. So grateful to have her in the Tracy. I recommend her to all my friend and family.

I've been going to Brenda since I was 12, I've always been insecure of my upper lip and it was a…read moretough decision for my mom to let me get it waxed but Brenda helped her ease into it. Now I'm 14 almost 15 still going. Her office is so homey and welcoming. Brenda is so sweet, she's been talking to my mom and helping her with my Quinceañera and always there to let you vent!

I was lucky enough to book Brenda for hair and makeup for my sister wedding this past weekend. She…read morearrived on time and prepared with everything we would need to look spectacular. It was great to sit and chat with her while she made us look beautiful. She asked us what we wanted but gave us advice that we appreciated. She checked in on us throughout the appointment and made sure we liked how everything was looking. My sister's hair and makeup a long with my hair and makeup looked great the entire night even after tears and dancing. I already go to her for all my waxing services but next time I need hair and make up I'll be calling her! Thanks Brenda!!

Love this place! They are super friendly and will take you in last minute if they have the…read moreavailability. One stop shop, you can get your eye brows threaded, get lashes, and shop all in one!

Hands down the best threading place! The ladies are always so nice and welcoming, and they do a…read moregreat job every time. The salon is clean, and the atmosphere is friendly and relaxing. I always leave happy and with perfectly shaped brows!

Happy to find a great threading place not too far from home. Rajvir is very friendly and is a…read moreskillful threader. She works out of her home and keeps her work area clean. It was my daughter's first time threading and she said it didn't really hurt. She works by appointment only so we were in and out. Love it! Don't forget to ask for some aloe to sooth your skin :)

I wish I knew about Rajvir sooner as she is soooo much closer than where I used to go eyebrow…read morethreading. She works out of a little room in her home where the area is kept nice and tidy! I love that she was so accommodating with my time since I was not sure on a definite time. She listens to what you want and does not do anything more. I also love that she was unbelievably fast. Her prices are also fair to note as I know it was cheaper with other places in the past but with just how close she is to home and her service I will be a regular here! P.S shes also appointments only so make sure you call ahead of time to schedule that appointment!

I have loved getting my facial from Melinda for the last so many years and even though I've moved…read moreto Monterey, I still try to come here whenever I can. It's always a relaxing time! This place simply gives off zen vibes the moment you enter the door. Today, I notice this new thoughtful addition- a refrigerator filled with a variety of drinks- what a way to show your appreciation and care for your clients! My 13 year old daughter commented that "women just do business so much better! So thoughtful!" And I agree! Melinda exudes calm and gentleness. She helps me relax the moment I step into her room. And more so the moment she starts working on my face. She takes her time and even extends the massages to the neck, shoulders, and hands. The products that she used on me today smells soooo good and fresh. Both my daughter and I left feeling better, happier, and with our skin glowing! Looking forward to the next self-care session.

Very customizable experience, Melinda was super thorough and helpful with my skin concerns. Did a…read morefacial and a custom peel. I'm in love with my results!

I have been coming to Tashi for a year now for Brazilians and Facials. She is absolutely wonderful!…read moreTashi creates a comforting, friendly, and safe atmosphere ensuring your needs are met before your appointment. She even goes above and beyond with advice on how to care for ingrown hairs and skincare provides products to use for aftercare. For facials, she creates an incredibly comforting environment. She goes above and beyond, and gives you insight on your skin type and additional tips. She is incredible! I highly recommend Tashi!

Amazing! I leave happy every time. Will continue to book with her in the future! Best service!read more

Ran into a friend I hadn't seen in years and she looked amazing! Years younger! When I asked what…read moreher secret was, she recommended seeing Sharon. After speaking with Sharon, we selected a treatment (Sculptural Face Lift) and I am so happy with the results. My face feels lighter, like stress was "pulled out" - even my hubby noticed a difference! Sharon has a healing touch and calming presence - perfect and just what I needed. (The room is decorated beautifully as well.) I will definitely be back!

The most amazing and relaxing facial and massage ever! Walked in feeling tight and sore, and I am…read morewalking out refreshed and relaxed! Every facial service from Sharon is better than the previous. I highly recommend treating yourself. She truly has gifted hands.