I don't like rating places this low... but I had the weirdest experience here. We ventured in to…read moreget a key fob replaced for our vehicle. As Ace Hardware is the place to go for this apparently... The person behind the counter got logged out of their system and couldn't help us because the only person with this info was on vacation. Then... someone else that worked here was wondering around drinking a glass bottle root beer and seemed out of sorts. Ultimately we left without any idea of how much or a replacement key fob. They claim they have them all, but couldn't help. They didn't seem too concerned about losing a sale either. I wouldn't come back here.

Nice store and people. I go there all the time for lots of…read moreunique items. They have great inventory; whether plumbing, electrical, gadgets, lawn, snow, etc. They have it all.

I have a love/hate thing going on with the Ace Hardware chain -- I'm averaging them out to 3 stars…read more I've been to this Frattallone's twice in the past month. Everything is very expensive. I look at them like a convenience store for hardware, household, and garden type items. I'm going to pay more money at Ace if I was too lazy, unprepared, desperate, or otherwise in a hurry to get my items at a big box store or on-line & mailed to my front door. It seems like 99 times out of 100 I can get the item cheaper at Menard's, Home Depot, Lowe's, Walmart, or on-line. But sometimes I'm in too big of a hurry and I didn't prepare ahead of time or order something on line. I have to say, the people are always very friendly and helpful. The customer service has always been excellent. And they have some items that you can't easily find at a big box store. -Daddy Maxx Retro

Do not go here. Waste of time. I tried returning an item and they wouldn't let me because I…read morepurchased it at another location.

So I did an online order recently for a new shower head at this location that was in my e-mail box…read moreon sale which I needed one anyway. So I clicked it, online pick up bada-bing, bada-boom get text saying it's ready ez-peezy. Great! So I plan on picking it up on my route to where I was going later on. Rolled up to the store to pick it what I already paid for online that someone grabbed for me, even better! Big sign when I walk in, saying pickup order here, perfect exactly what I was looking for. I go over there, there are 3-4 staff standing there, another doing returns. They weren't that busy, couple people in front of me but one of them was being a pain in you know what to the staff. So of course this guy is whining and complaining about his counter top, holding other people up, getting 3 people involved, manager had to come over sort it out. Fine whatever, people are a giant especially when dealing with the general public. I waited, waited some more and then some. One staff member left to go on break or something after saw I was standing there for a while. The manager was coming over to help Mr. Sandy Pants about how quickly he needs his tile which I guess takes 3 staff members and a manager to solve this dudes issue. Don't get me wrong, just watching him from being, he was being a paint to Home Depot's staff, nothing out of line just TLC. Here is where the breakdown happens, the assistant manager comes over to square this guy up and get him on his way. Meanwhile the other staff members are all standing there the entire time with the manager who at this point is passed off this guy so they can get back to work. The guy is going none stop but as a manager like come on man, stand up own the situation, tell your staff to help the next customer and deal with this guy, fix his problem and move on. Whatever I sucked it up, waited and waited for my express order that was already paid for online, already picked out, already got confirmation it's ready for pickup I was expecting in and out. Not a 20 min deal with some crabby pants on counter tops and another friendly customer who was doing a special order project. I'm just observant that way. So to wrap up, the manager handles this guy, gets down, the other associate goes to help another associate and the manager walks out from the customer service to go back to whatever he was doing. So I stopped him, I'm like hey boss I'm been standing here 20 min, no way says nothing, someone goes on break, takes 3 people to solve some knuckleheads customer problem. Can you just do me a solid, grab my small order that's sitting right there paid for, I sign, I leave, hello, goodbye that's it. Not exactly express. He said sure no problem and after that I was in and out but the fact that had to ask when he say me standing there the entire time even before he came up. It would have been faster to drive Menards, pick it out myself then I did waiting. So home depot sends me a follow up survey to my e-mail about my recent online order experience. I said what the heck, I know home depot values customer service so I decide to fill it out. Did I have any intentions of coming on Yelp to leave 1 star review cause I had to wait some extra time, of course not but it did leave for a not so great experience for express pickup. My feedback was straight forward saying it doesn't make any sense to put express pickup at the customer service desk filling out special orders and credit card apps that stuff takes forever. That's like saying 400 max items at the express lane super market. To wrap up, I expressed by opinion very honestly which part of the reason I'm on this platform and I'm just like that in general. The reason for the 5 stars, someone from Home Depot called me today regarding exactly what I filled out to a T. Not some non-sense scripted customer service center. I'm sorry but I can't remember your name who called me but she say she has been in the business 20+ years and you can absolutely tell. Does her job like a rock star. The best part, she gets the big picture. She reshaped my mindset of Home Depot. It doesn't matter how much the item was or whatever. It was a cheap shower head, but she treated it no different than if a mistake would have happened on a $10,000 job or $20,000 or whatever. The person that called understood the value of maintaining customers. I like home depot before but she said they were sorry, they aren't prefect, are making changes to improve serious A+ customer service skills as a manager. Home depot should absolutely have you training other manager customer service. That call could be thousands of dollar if not 10's over the years with home improvements, remodels, projects what have you. Not saying I won't ever go to another Low's or Menards again but I have never been so impressed on how a massive corporation handled not not even a bad review but just a feedback survey which I don't even usually do. This person gets how the world works. Made my day, ty!

Very poor customer service. We bought a lawn mower there when we opened the box there was a part…read moreloose. We called the manufacturer and after 2 days of trying to get some help they said take it back to home Depot. But home Depot said since we opened the box they wouldn't take it back. Even though we never used it. I finally called cooperate headquaters and they agreed to trade for a different one. We would sooner have our money back after all this hassle. And their printed policy on the counter said gasoline engines could be returned for 30 days. But the supervisor said it didn't apply to lawn mowers.

A cute little quilt shop along downtown Main Street in Anoka. I was in the area for an event and…read morehad some extra time so I decided to stop in and take a peek. The shop feels breezy-- large windows on a corner lot lends a lot of natural lighting and the aisles are wide for ease of shopping. They carry plenty of cotton prints, but I noticed they also have a good selection of minky fabric in many colors. They also have batting, pattern guides, and cutting mats/blocks. Pricing was standard for an independent quilt shop at around $13-15 per yard for cotton and $25 for minky. I was greeted in a friendly manner by an employee when I entered who said to let them know if I needed assistance. They also helped me checkout ahead of someone else who needed the cut counter (I did not). I can see myself stopping in if I'm ever back in the area. :)

Tiny Apple is a great quilt store. Staff is friendly and helpful (Especially Colleen!!) There is a…read morevariety of fabrics and styles to choose from. I think they recently expanded their solids/blenders area which is nice (lots of grunge!). My review is mostly for the class I took - the quilted sneakers. Lisa G. was an AMAZING instructor - super nice and helpful and encouraging. The space set up was awesome - plenty of light, nice work spaces with adjustable chairs and tables, easy access to power and design walls. Its smallish (I think limited to 8) but so very nice. I will definitely check out some of the open sew times and other classes. I also love the "rewards" program. I always have a couple of bucks I can throw towards my next purchase. They do carry some interfacing, foam and notions, but with the loss of Joann I'd love to see more (more thread for sure, more zippers and thingamabobs). And more evening hours!

I needed a new toilet flush lever and Menards had a large selection for reasonable prices compared…read moreto Lowe's or Home Depot. Their staff is great as well, they have the entire store layout memorized which is super helpful!

This review is for the cashier Maria at Menards who seems to think she's working at Hooters instead…read moreof a hardware store. My husband and I shop here constantly for our business, and every time, this one cashier, MARIA goes out of her way to flirt, make inappropriate comments, bat her eyelashes, stretch every conversation like it's a speed date and does the most. We get it -- you like attention. But maybe try ringing people up with the same energy you put into trying to bag someone else's man. Totally unprofessional. It's awkward, cringe, disrespectful, and obvious. If you're more interested in being the store mascot than doing your job, maybe it's time for a career change. Menards, do better -- hire people who know the difference between customer service and shameless flirting. The Depot we'll go!

I would not recommend buying a major appliance from Lowe's. In Minneapolis/St. Paul, Lowe's is…read moreemploying "No Name" delivery companies to deliver and install major appliances. The third party companies are employing people who don't speak English. It took us ten weeks to get a refrigerator delivered and installed properly. It took Lowe's three attempts before they got it right.

Delivery and installation of stove was pushed back two times after confirming a delivery day and…read moretime window. When the stove is finally delivered the delivery team tracks mud and snow throughout the house. While removing the previous stove they put a nice quarter inch gash in my countertop. Surprised they didn't scratch the floor with how lazily they pulled the stove out. Anyways new stove installation means they drop it in kitchen;unless you pay for new wire harness from Lowe's at time of purchase even though I had new one in package ready for the installation as they note in delivery confirmation email. Very disappointed with the lack of respect or work ethic from the Lowe's Installation Team. Likely will never spend another dime at Lowes after this.

I love the Hideaway!! This is one of the cleanest shops that I have been in and the staff was…read morepolite and attentive. Huge selection of everything and the knowledge behind it to guide the customer on making the best choice. The prices are fair and worth it for the quality product and the amazing staff that assist you. I will always come back to the Hideaway.

Great products, excellent customer service - 4 stars…read more My first visit to the Hideaway in Coon Rapids...we forgot it was Black Friday. So it was busy as hell. But since it was Black Friday, everything was 30% off. And some items were 50% off. Nice! The Hideaway seems to mostly specialize in smoking hardware. So they have tons of glassware, pipes, grinders, lighters, etc. They have some amazing custom glassware in display cases lined up along the front windows (see photos). The prices are amazingly high too. I get it though. They're hand made by talented local artists. If you can afford some custom glassware, why not? They also offer a large selection of edibles. All of the edibles are behind the counter. They have gummy candy, chocolates, tinctures...you name it. They also have chocolate infused shrooms. I asked one of the staff about the "Outlet" part of the name. It doesn't look like a discount outlet to me. She told me the original concept of this store was to be an outlet. But over time, it's just become another, normal location. So you won't be finding any big outlet mall type of discounts. I read a few of the previous reviews. They're really bad, mostly complaining about horrible customer service. But all of these reviews are old. On the day of my visit, the customer service was EXCELLENT. In fact, I couldn't have asked for anything better. Several staff asked me if they could help me out or show me anything. They were all very friendly and super informative. Thumbs up! -Maxx