The saga started November '24 when the 25% Black Friday discount offered some pricing relief. We ordered 9 shades, 4 roman and 5 solar shades. They were delivered early February. The Roman shades were a disaster - see the pictures rolled up. The refrain was "they will eventually develop memory and not look like that rolled up." No such thing. They did not look that great rolled down either as the wrinkles remained. And to put salt on the wound, one of the four roman shades malfunctioned within a few weeks. The "Customer Experience Manager" wrote one email saying they will replace them. And it took many emails to get one back. I am reluctant to give them credit for agreeing to replace them but given how bad they looked, cannot imagine any customer being satisfied. So we ended up with regular vinyl shades which are not ideal in a set of south facing windows as they get very hot and also have no insulating properties. And, roller shades cost about 20-25% less than roman shades, but they actually wanted to charge us extra for the downgrade - and did I mention we had a 25% discount which evaporated? And the 5 solar roller shades in the bathroom - they are the highest grade of solar shade they offer and all I can say they do a worse job in keeping the heat out than the 20 year old natural fiber shades we discarded. The moral of the story - the Shade Store is living off a legacy reputation that it can no longer support. Maybe it is because they were sold to a PE firm? The Shade Store is not worth the price premium. read more

The Shade Store - Roman Shades rolled up - Shades & Blinds Near Me - Thousand Oaks, California

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I recently went back to the Shade Store in Westlake Village. It was easy for me to pick out fabric from the samples provided. Luis was the consultant who assisted me. He was detailed oriented, He assisted me with his product knowledge. It was a pleasant Experience from beginning to the end. I would recommend Shade Store, and Luis. I always appreciate good service! read more

Hess made it a wonderful experience and we're very happy with the results. We did have a bit of a miscommunication, and the quote got the incorrect fabric on 1 of the 2 shades we had them make; we unfortunately didn't notice that until both shades were installed. When I re-sent the email to Hess, where I originally indicated the 1 fabric we wanted for our entire job, he very quickly made amends: they made the shade in the correct fabric, scheduled the new installation, and didn't charge us a penny more, even though the fabric we wanted was more than the fabric he had quoted. We can VERY HIGHLY recommend Hess and The Shade Store! read more

We recently purchased a home with good bones that needed some long-overdue upgrades. After gutting the flooring and repainting the entire interior, we turned our attention to the window treatments. We looked at 3 different options and selected the Shade Store. While one of the 2 more expensive options, the customer experience of selecting the right shades and drapes, professional measurement to ensure absolute fit, shipping, installation, and drape steaming to ensure great appearance have been top tier. Starting with Hess, the Thousand Oaks in-store consultant, we reviewed materials, rods, motorized shades and blackout backing. Hess worked with us to fit our desired options into our investment budget. Hess also came to our house to personally measure all the windows (11 - 3 floor to near-ceiling drapes plus 8 Roman blinds with 2 of them motorized). He followed up on all questions and ensured we got the best possible price with available discounts. The orders were placed and were easy to track in the Shade Store system. The various boxes arrived in multiple shipments and were stored, awaiting installation day. On installation day, 2 installers (Marco and Bernardo) were on time, professional, efficient, and very careful with the new window treatments and our home. A 3rd colleague (Wally) joined them to do the finishing touches (steaming the drapes, ensuring all coverings looked great). It took about 3.5 hours for all of this work. The installation team was great. While the investment was not small, our perspective is that these will be with the house for the next 10+ years, give us a great look inside, provide the blackout experience in all bedrooms for us and our guests, and be a selling point if/when we sell the house. I suggest you contact Hess at the Thousand Oaks store if you are serious about drapes and blinds. read more

Very happy with my new motorized woven wood shade! The process was easy from scheduling for measuring to install. Communication and customer service were excellent. The store is clean, well organized and attractive. I knew the look I wanted to achieve, and Hess was helpful in helping me choose fabric samples to take home. If you need design assistance he had good advice. He was friendly, knowledgeable and a pleasure to deal with. Overall an upscale experience. Thank you Hess for the great service! I'm so happy that I got the motorization! Now I don't have to step into in my tub everyday to raise and lower the shade. Next project will be to replace the shutters in my bedroom with motorized shades that I can raise and lower from my bed ;) read more

The Shade Store - Shades & Blinds Near Me - Thousand Oaks, California

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"I have experienced the best service and the worst product on the market. The mechanism of these shades breaks constantly. After a long wait, someone eventually comes to repair them, but every single time the wrong parts are sent. This restarts the waiting process all over again until the correct part arrives. This hasn't only happened in my home, but also in my daughter's and my friend's homes. It's truly disappointing, especially after paying a premium price for the product." read more

After a lot of research and a long list of must haves my partner and I ended up at The Shade Store in the Promenade at Westlake Village and met with Hess Rouhafza. The store is a cool and calm place with a view of beautiful stylish shade and drapery choices of quality materials at different price points. Hess heard we wanted our wooden French doors and venting sidelines to be drill free. We wanted window treatments that would allow us easy access to any of the four doors opening to the outdoors. We wanted privacy that would preserve the natural light from the windows. We wanted clean, minimal maintenance, material and a design that was fresh, contemporary and would tie the room together. There are so many wonderful choices at The Shade Store and there was no pressure to decide or commit. Hess did suggest a solution and immediately with confidence we knew exactly what to order. And we did! From the beginning and through the project Hess was pleasant, efficient and clear consulting with us scheduling the measurements in our home, the shades delivery to us, the installation and follow up with us. He told us about an individual in The Shade Store headquarters who checking our order had a suggestion on our project. We appreciate that Hess and the colleagues at The Shade Store are a team that collaborate, respect and support one another's contributions when creating the quality shades that we love and will have as long as we live in our home. An all around professional organization with quality products and workmanship. A terrific experience. read more

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If I had a 0 rating , I would have used it. Followup from the salesperson, to the measurement person , to the installer , and finally the "Customer experience person" was like the blind leading the blind. I would highly recommend not using these people. read more

What had started a bit difficult. Turned out so great! I love the drapes I ordered from the Shade Store. Thank You Tami & Dan so grateful for your extra help read more

The Shade Store - Shades & Blinds Near Me - Thousand Oaks, California

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Just the most disappointing experience. We decided on our move to a new place to up our shades rather than use blinds.com. Was this a mistake for us. So much back and forth with the sales person, didn't provide the design help we needed, had to come back multiple times to repair the installed shades, measured wrong for our kitchen shade so that had to be remade which took another month. As another reviewer noted the Roman shades were flimsy and not well made. Finally asked them to stop remaking the shades as one department does not know what the other is doing and realize the quality is not there. On the first entrance in the store, glossy and their marketing materials are nice with some unique designer patterns but would not recommend as the finished product is just so disappointing. read more

Hess provided excellent service, even solving an issue with my order much better than I expected! Very happy with blinds and installation. Customer care excellent. Most companies just talk service but this company delivered. read more

I had such a wonderful experience with the Shade Store. Luis Roybal was terrific in helping me pick out fabrics. The installer, Andrew Gould did a fabulous job measuring and installing. I would recommend them to anyone. Terrific job guys! read more

I am very unhappy with The Shade Store in Westlake/Thousand Oaks. They demanded a 100 percent pre pay on a 50,000 order. Most of what they delivered was wrong, not what we ordered and or not how they described. It seems like a company that wants to grab your money and not deliver what they promise. Stay away from this company. read more

I had an excellent experience with the Shade Store, including my interactions with Karina at Thousand Oaks (who helped me out over the phone and via email), the folks at the Santa Monica location (who gave me samples), and the installer, Stephen. I had never installed shade before so I had a LOT of questions. Karina was extremely patient and didn't mind explaining things twice lol. Eventually, I had shades installed in 7 rooms / about 10 windows total, and they look fantastic. Very pleased all around! read more

Matt at the showroom/store provided the most positive purchasing experience for us. He wants to please the customer, deals with questions and concerns quickly, communicates throughout the purchasing and installation process, and follows-up to check customer satisfaction or concerns. He is very professional in all ways. Carlos, who came to our home to measure and install, is very skilled and is a problem solver. He was very respectful of our time, COVID safety precautions, and the cleanliness of our home while and after his task was completed. read more

We moved late summer to TO and we're in need of window coverings for several rooms. After calling a few places, it was clear that Matt at the Shade Store was the most responsive and helpful. We arranged a consultation and we're impressed by his ability to show many optional solutions within our budget range. After measurement, the placed order came is reasonable time which is terrific these days! Scheduling the install date. was also very easy. The installer was efficient, courteous and did a great job. In about three hours we had new window coverings and drapes in four rooms! Great material quality and colors exactly as expected. What a difference they made! Exactly as Matt had described. No question, the best decision we made was going to the Shade Store ! When we are ready to do the rest of our house, we will be calling them again. read more

My virtual experience with, Karina, between Winter 2020 and Spring 2021, blew me away! With me having no experience with shades or drapes, she was enthusiastic to make recommendations, email pictures, samples, and called me to discuss a variety of options to meet my budget. I felt like I had access to a personal interior designer who genuinely cared about the outcome. And she accomplished this with me located in Virginia. The single best customer service experience to date. read more

We had a great experience with this location. Karina was super helpful and knowledgeable. They came in a little bit pricier than other companies but honestly, it was very worth the ease, professionalism and end product. I feel like I would have spent more in the end trying to get these done properly. I love our roller shades. They were exactly what I was going for and they look great: they make the process SO easy. Andrew did our installation and he was very friendly and professional. read more

It was wonderful experience having Karina helping us to select and install all of shade we need. She is sweet and responsible. I am very happy! read more

Terrible shades. They are made with the cheapest materials, and they are stitched unevenly and poorly. I paid more than 4K (with a discount) for simple Roman shades for my children's rooms. The shades arrived and are stitched unevenly so the pleats do not line up properly one on top of the other. Some are longer than others, some shorter. One was so outright defective, the installer immediately stated it needed to be replaced. The cord system they use is connected via a magnetic piece that falls apart easily, so the cords tangle and it is impossible to open or close the shades!! I have spent hours at this point untangling the cords every time we use the shades. I went through my home trying to understand why these shades looked so much cheaper than others we have. Many Roman shades have bars or poles through them to maintain their shape and add weight to the shade. These have nothing. They are just straight fabric with stitching, so according to the shade store you need at least two weeks for the fabric to acclimate itself to the stitched pleats. I'm seeing absolutely no improvement in this regard. Very very dissatisfied read more

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Huge disappointment. beautiful store and presentation. I purchased 5 motorized shades for over $5k. They came with inferior motors that were different from what i ordered, the fabrics were creased and would not correct by hanging out for days, and the shades were installed wrong - so far from the windows, they looked cheap and let in the light they were supposed to block. Shade store refused to fairly compensate me. I had to find another provider and paid over $2k more fixing the mess. read more

I just got thru working w/Matt for window coverings & they turned out fabulous! Besides having great prices, Matt was extremely kind & professional. That's who I want to work with. Whatever you need they have it & there's absolutely no pressure. I would definitely recommend them! read more

My wife and I must have visited The Shade Store (in Westlake Village) several times, collected fabrics swatches, and window treatment ideas with Karina and Erin. Throughout the process, Karina and Erin were very patient and supportive. We also used their installer and found them very easy to work with. I highly recommend The Shade Store. The quality of the product and service was outstanding. read more

We had a fantastic experience with the Shade Store. I can't recommend it enough! Not only did they accommodate our short deadline and get everything to us in time, they also did a wonderful job with the install. Karina in particular was an outstanding associate. She went above and beyond to help us and I am so thrilled we got to work with her. She's personable and knowledgeable. If you get a chance, ask for Karina! Trust me. read more