Excellent follow through. Loved the variety. Our new window coverings are now installed. We love them! East to work with, reasonable prices. read more

Their expensive products are not lasting long and they do not stand behind their products. Instead, they try to sell you more unreliable products without putting some efforts to repair minor malfunctions. I trusted them in 2017 only because Costco had their advertisements up. I totally regret my decision. read more

Arnold, Jeremy, and Evelyne were excellent to work with. Thankful Evelyne was warm, friendly, professional in her expert knowledge and recommended us some amazing faux and real wood blinds without chords (the safest for kids and pets). Everything was beautiful and correctly sized and swiftly installed with precision and care. Communication was prompt and timely. Will recommend highly to many. read more

Found this company through Costco. Just had the weirdest encounter with a designer named Lorelei. She came to our house to check it out and produce a quote for us. The experience was not what I expected at all. She didn't even make it past the front door. I told her we are turning our home into an Airbnb and she proceeds to tell me that she doesn't think it's priority for us to do the blinds and that the company isn't 1. Cost efficient and 2. That she's surprised we aren't DIYing the blinds. What an awkward experience. The customer should always be the one to tell the business what they are wanting and needing not the other way around. She assumed a lot about me, my house, and my priorities. And then asked why I was so quiet? It's because you already have it all figured out for me right? I'm good, thanks for trying! read more

I had the pleasure of having Albert come out to the house to do some measurements for a shutter. He was punctual, professional, knowledgeable and was instrumental in creating the right solution for me. I appreciate his efforts and hope anyone looking for shutters keeps Albert and his company in mind. read more

While Evelyne is the sweetest person to work with, I cannot say the same about the customer representatives. Debbie, in particular, is absolutely unprofessional. I have never interacted with a customer representative who has the audacity to hang up the phone on a customer and openly bad-mouth customers to their co-workers. read more

I felt like all they cared about was selling me their products. They didn't do any customization. The quote was so basic it didn't offer any pricing differences based off choices. The first guy that showed up acted as if the type of blinds the home already has was impossible to replace based off fit and overplayed just how ingenious the creators of my blinds had been. The second was a lady and she acted like a know-it-all. I went with Rockwood instead. read more

I found Arjays through Costco. This company is awesome! Debra came to my home with books of samples for custom blinds for my living room. She was very patient as I tried to decide what would look best. I was looking at window treatments about a month before the holidays. Debra explained that I probably wouldn't have the blinds before Christmas. I'm pleased to report that they installed the blinds before Christmas! The installer, Arnold was very pleasant and efficient with the installation. Debbie, the office manager was also very friendly and nice each time I spoke with her. I had a small issue with one of the blinds and Arjays sent Arnold back to look at it, he agreed, the blind should be replaced. He took it and it was replaced within a few weeks. It's so refreshing to work with a company that is friendly, ethical and does excellent work. Appointments were scheduled and the technicians always were on time, no cancellations or "no shows"! I highly recommend Arjays! read more

This has to be the worst work environment i have ever experience! Not to mention the manager waits until you show up on Your "first" day to let you know that one of the designers quit hence being fired on day one and waited a month for my check . I was so disappointed and i hope they work on communication and professionalism. read more

I was very impressed with everyone we dealt with from this company. The decorator, Evelyne Saul was a delight to work with and their installers Everret and Marco were excellent. We replaced all the window treatments in our home and everything that we ordered came out perfect. All the measurements were dead on. Certainly you can pay less for window treatments, but I am of the belief that you get what you pay for. We were very happy with the end result. read more

I was very pleased with the designer consultation by Debra, and the measurement and installation of my Graber blinds. The designer was patient with me as I explored different options, in particular the "bottom up, top down configuration. I love how the blinds look and blend with my pre-existing ones. The installer Danny was very professional, competent and worked hard. The blinds in my garden window were a particular challenge and he persevered like a champ. In addition, he went above and beyond cleaning up the areas of installation. One would never have known that he had been there. Lastly, for those that are concerned, the installer wore carpet protecting booties and a face mask. I would be happy to recommend Arjay's both for their professionalism and the quality of their merchandise. read more

I just want to say how disappointed I am with Arjay's customer service. I ordered window treatments for 4 windows through CostCo. Two window treatments arrived and installed perfectly. The other two had issues. The one window that upset me was a slider that had to be reordered since the controls were on the wrong side. Once they were installed the 2nd time, the edge of the panels hung too far into the window, by an inch. I called the designer and she advised me nothing could be done and never came out to see the issue. I advised her it was a manufacturer issue and still no assistance. I felt that since I am a Costco customer I was 2nd rate. Very disappointing since I worked with Costco 5 years ago and had a great experience. Their installer Kurt is great. Keeps you informed. read more

Arjay's Window Fashions are the worst possible company in the world to deal with. They are messy, in a rush, and not professional. I would not recommended them. read more

We ordered three custom blinds in our family room and a custom blind in our guest bedroom. They are very durable and we are very happy with the one in the bedroom. However, in the family room they have these new Safety poles that literally break off when you use them. This was not working for us and they came out and reevaluated our situation and re-ordered us brand new blinds with a motorized remote control. They definitely stood behind their work and their service. I do recommend them. read more

I have used Arjay's for years at my home and office. I learned about them after shopping for some blinds in my office and wanted something that would keep the sun out. After spending hours and hours wasting my time by talking to different companies, I ran across them from a referral from a friend. They simply know what they are doing and have good competitive pricing. From the knowledgeable sales staff to on time installing it was a great experience. Save yourself time and money and take advantage of the expertise they provide. read more

So, the shutters showed up for the third time. Still wrong. Beyond upset. Words fail me to explain how ridiculous this is.

They represent Costco online window coverings. Thry originally didn't complete the job because they arrived without the proper order. Now, I've been waiting several months for the Costco rebate that never arrived. The best response I received from Evelyne with the company is an email stating "rebates take 4-5 weeks to process." After contacting Costco, my order was never signed off as completed which means, NO REBATE. Window Product Management/Arjays dropped the ball and would have never followed up with me, never. How many others are incomplete? You may be taking a chance If you order through this company, good luck. read more

Product was eventually ok. The 1 star is for service. Ordered 2 simple roller shades on February with their consultant . July 14 is when finally the shades are done. Designer never followed up even thought I called her to let her know all of the mistakes received-Too long, too short and missing parts. The only way I got results ( if you call results 4 months of mistakes) by directly calling the office. Next time I'll go to Smith& Noble great quality, they measure, installed and follow through in 3 weeks . Quality is fantastic and of the price. read more

I'm so pleased to thank Lorelei for her professionalism, kindness, knowledge, and the fact that she loves her job so very much and is soooooo good at it! Frank came out to measure and was just as professional and kind. What a great team! Can't want to see the finished results. Thank you for making this big decision to have new window coverings installed throughout my home, around 25 windows, a smooth transaction. I feel confident that it will be a great experience. read more

Outstanding product and service! Everything was done so very efficiently! Our shades are perfect! Very high quality! Thank you to Arnoldo for installing them quickly! I'd very highly recommend this business to you! read more

Ok. All I wanted to do was to support a local business. I did my due diligence and had 3 local window treatment companies come out and measure and access what it was I wanted. I don't want to support HD or Lowes if I can help it. Evelyn was very amiable and she knew what I wanted. I placed an order and it ended up in 3 different times, over 3 months! I was told the longest time to wait for was for the Plantation Shutters. 6 to 8 weeks. Then it turned into 8-10 weeks. Now it's 10-12 weeks. All I hear are excuses of... Thanksgiving week, Xmas week, New Years week, Pandemic, and no one in the office wants to give me a fricken week now. And on top of the very pricey Honeycomb shade in my living room, it came off the bracket. When the guy comes tomorrow to fix it, I may read him the riot act although he's just the messenger. I'm trying to understand all reasons but I'm not happy at all with this business. Sorry. read more

Arjay's Window Fashions - My very pricey Honeycomb blinds within a month of being installed got disconnected from the bracket. - Shades & Blinds Near Me - Camarillo, California

Arjays is the best. Lorelei helped me decide what to do with my windows after I had three other companies that couldn't. She knows her stuff and that's what you need when you're having something permanent installed. I am very very happy with my shades. read more

This company is a scam. Called 5 x to get a repair on my shutters. No one returns calls. I had these shutters installed by arjays and they needed repairs but no one bothered to return any of my 5 calls and I even left messages for Brenda the office manager and Angela. Business is mismanaged. Poor customer service. read more

Knowledgeable and helpful sales person helped us decide color and styles for 14 windows and sliding glass doors in a garden/patio room. Everything arrived as promised a few weeks later. Installation was very well done, looks exactly as we expected, even better in the mounting details. Huge improvement over window coverings that had degraded and mostly stopped working after 25 years. These Graber products are far superior and look great. Will definitely use Arjay again for any window coverings. All items fit perfectly. read more

I changed out the window coverings in my entire house, including skylights. Arjays met all timelines they committed to, the products are high quality, and the installations techs are fantastic! They even showed me how to do some sliding window repairs on my own. Saved me a bundle. Great experience. read more

Signed a contract with their rep Angela Saks on 4/12/21. The price was higher than other quotes, but since it was backed by Costco I was willing to pay the premium. I was promised an installation within 3-4 weeks max. Ms. Saks was professional and knowledgeable. I was required to pay the full amount up front. After the payment she became a lot less interested in the project. I had to do all the follow up. The blinds are still not installed. We now have a 6/8/21 date for a partial installation because the fascia are still no where to be found. High price, lousy service! I do not recommend this business. read more

We recently had new shutters installed from Arjay's and we couldn't be happier. Whenever anyone comes into our home, the first thing they compliment is how amazing the shutters are and how they "finish" off the home. Our experience with Arjay's has been easy, smooth, affordable and stress free. I highly recommend Arjay's if you are thinking about window coverings. Their showroom is incredible and they take their time to walk you through and explain the options available. Delivery and installation were on time as promised and we are so glad we chose this company to work with. We went with Norman brand shutters which are a composite material that is light and strong. These shutters have the opening lever built into the shutter itself which allows more light when opened and less moving parts. They're easy to clean and have a more modern look to them. read more

Arjay's Window Fashions - Shades & Blinds Near Me - Camarillo, California

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So as it turns out this company is contracted with Costco Westlake (other locations?) as a warehouse vendor. How Costco allows this company to represent them is beyond me. I saw the booth at the Costco in Westlake and arranged to have the representative (his name escapes me) come out for an estimate. When he did not show up for our appointment I called him and he said, I have you down for three o'clock. I knew it was for one o'clock, but I didn't say anything. Later, he admitted that he made a mistake and it was for one o'clock. Long story short, his customer service skills were lacking not only for his appointment faux pas, but his communication was poor. He never returned calls and I always had to follow-up with him and he always had one excuse after another. We called him to put in an order with him and he never bothered to call us back!!! I am so glad we went with Budget Blinds of Thousand Oaks instead! Turns out they use the same product made by Graber. read more

The product was satisfactory. However what was not satisfactory was the customer service. Because of their poor service, I would not recommend this company to a friend or relative. read more

I am updating my review of Arjay's and Mr. B's Blinds after speaking several times with the owner, who contacted me after my original post. I did not have a good experience with the company prior to this, but at this point, I feel completely taken care of. I felt heard and validated on my experiences and so I wanted to remove the negative review to reflect that. All of my issues have been resolved and I am very satisfied with my window treatments. read more

I am so happy with the job that Arjay's just completed in my home, that I wanted to share my experience. Besides the awesome products and the beautiful installation job that was done for every window in my 5000 Sq. foot home, working with the staff was a pleasure! I was able to sit back and relax as samples were brought to me so I could judge what to do for each room. I decided on many roman shades as well as custom drapery for certain effects throughout. I also drove out to their showroom and was so pleased to be in a beautifully designed and stocked showroom that I was welcomed to when I entered. I am recommending this company for any form of window treatment you could imagine or they can! Sheila Fein feinfantasypop@gmail.com read more

Arjays made it very convenient for us by having a consultant come to our home, printing out our quote and providing us with adequate samples. Our order did take longer than the 6-8 weeks they told us but our shutters were so worth the wait! We couldn't believe how big of a difference the shutters made in our rooms. We highly recommend them! read more

We just purchased our new home and the last touch we needed was window treatments. We had a budget, and the folks at Arjays (Russ) were cognizant of that number and gave us plenty of quotes that reflected what we wanted most, what we wanted and what we needed. The ended up getting more for our buck than what we could afford, thanks to smart and artful planning on Russ's part. Our house looks fantastic and our budget didn't take a hit. Thanks to everyone at Arjay, from Russ to our fast, efficient and talented installer, Miguel. It was a great purchasing experience. read more

Lorelei was my initial consultant and was a pleasure to work with throughout. The customer service from the office was excellent through the scheduling process. The shades arrived ahead of schedule and Danny S. was the installer - he did a fantastic job, super professional and went above and beyond to make sure I knew how to use/program/charge the shades. Danny was also extra careful with COVID protocols and left the areas very clean. Fantastic experience overall! read more

Not very helpful does not return phone calls takes a long time to a get a hold of. Didn't have some parts first time had to wait several weeks . I wasn't happy read more

Arjay's is the top of the line when it comes to custom window treatments. If you want an excellent, problem-free experience, go with Arjay's. They make everything easy. Their choices are excellent, the installation crew is friendly and fast and the end result is just what I wanted. Couldn't be happier. read more

We have had an AWESOME experience with Arjay's window fashions. Our design consultant, Tonya Rasmussen, was knowledgeable, reliable, very communicative, and efficient. With her background in interior design, she sized up our project beautifully! I highly recommend her to help with any size job! Our installers, Anthony and Nick, were amazing and gave us 5 star service! They made sure that each window covering was perfectly installed and that we didn't have any questions before leaving. We couldn't be happier with our experience with Costco, Tonya, Anthony and Nick! Go with these professionals....you won't be disappointed! read more

Great in home shopping experience. Respectful of wearing a mask and keeping sanitized. Great fabric and design options. Debra really stepped up to help me pick what was the perfect fit for my family room/kitchen. She made sure that everything was exactly as it should be, and even followed up with me to discuss an option that she thought about after the fact, which will make the windows look even better. She didn't just "make the sale" and walk away. A real professional that cares about the outcome. read more

Finally after 9 weeks and 3 phone calls to ask for the order status, we called and got a confirmation that our shutters will be installed in 2 more weeks. Thats 11 weeks from when the order was placed. Maybe Arjay's should contract with a manufacturer that is not on the east coast. Stay tuned to see how the installation goes. read more

If you are happy with Arjay's shutter product now, wait for 6-7 years later. I had Arjay's shutters installed in 2007 (cost more than $12,000 at that time), few years ago, the paint started cracking. Now Arjay claims I had water damage that is out of warranty, and refuses to provide any repair. So guys, watch out for them. Protect yourselves. They are sneaky. read more