Custom drapery experience was a total nightmare and do NOT recommend using them. My drapes came too short then way too long. Then they didn't have the appropriate tools. I just find this company to be unprofessional. A job that should take a few months took almost a year to get done and it still wasn't to my liking. read more

This place charges multiples of what shades cost at other similar providers. They are not worth the money. Simple components break and can't be easily replaced, customer service is extremely slow and unresponsive, and staff in the local West Palm Beach store are useless. I would never use them again read more

Tami, no need to apologize. Overpriced. Ridiculously rude. Terrible experience. What is going on here? It's like a Rodeo Drive time warp back to 1985 on a BAD day. In fact, Brett Easton Ellis should write his next book here. lol. read more

Horrific customer service. I spent over 50k for drapes and have had issues with installation (dramatically incorrect installation time requiring 2 installations, a broken rod delivery, and a roman shade that was supposed to motorized and was not. My 15 foot drapes ordered in December, delivered in February, are still laying on my floor the first week of May. Everyone passes the buck in customer service. I'm going to have to reverse the charge with American Express to get anyone to respond. Don't bother with them they are more trouble than they are worth. read more

Very happy with the attention to detail. Great quality, value and service. I highly recommend this company

We went to this store at The Square WPB, last week (August 30, 2022) The salesman at The Shade Store was politely rude to us and when we stated that we were looking for covering options and wanted to get an estimate for our sliding door, he responded with such an attitude that the cheapest curtains cost at least $8000 and up ( he gave us the feeling that he wanted us to leave), and suggested right away that we can take samples to go home and do everything online, definitely his attitude made us feel unwelcome at this store. He clearly didn't want to spent his time on us. He never asked us for our doors measurements or what kind of fabric or coverings we had on mind and never really showed real interest in working with us. We didn't leave, we stayed and wanted an estimate so we continued roaming the store checking what options they had to offer and continue asking about fabrics. Once again he wanted to get rid of us (maybe we didn't have the right look, maybe he thinks we can not afford their products, because he gave us that attitude all the time). Finally, we gave him the measurements and material/fabric and gave us an approximately how much will cost what we were looking for (it was approx. half of the price he originally told us ). He never offered an appointment for in home measurement, to follow up or asked our information even though we were interested. So we are still in the market for window treatments.... read more

I recently spent almost $45k at the shade store. I have used the shade store in 3 previous design jobs and always had a positive experience. This time around has been a nightmare. I was misinformed about products, had many mistakes in my order, things were measured incorrectly, and I have had significant delays in the master bedroom drapery which is delaying my move in date. I continue to be told conflicting information on when these drapes will be ready. The track was the wrong size, wrong opening direction etc etc. One of their installers drilled a hole in the wrong location of a window and then just left the visible drill hole there without fixing it. And they have TERRIBLE customer service. Everyone passes the buck, people don't call you back, it's hard to reach a live person to resolve anything. If it couldn't get any worse, they offered me free installation on a shade for all their mistakes and then charged me for the installation after offering to comp me. It took 5 phone calls and multiple emails to resolve this and they finally comped me the install charge. I quite literally have never experienced such bad customer service. There are many new shade companies-- don't use this one. Look at all the RECENT one star reviews!! read more

On our way out of Restoration Hardware we stumbled upon this store and we are so glad we did. This small little store which doesn't look like it has much really sneaks up on you. The design of the store is so contemporary you won't believe the amazing selection of shades and drapes they have in stock available to brighten up your home. The employees are extremely helpful and they give you the utmost attention without pressuring you into making a decision immediately. Now in the case of drapes as we already have shades it is not an easy decision and we were able to take a few samples home with us in order to make our final decision. Also available is a home visit where they measure what you require and than you can make a follow up visit to finalize everything. The manager also assured us along with the quality they are very reasonable and competitive on their pricing model which is always a plus. read more

The Shade Store - Shades & Blinds Near Me - West Palm Beach, Florida

SCAM!!!! Worst company EVER!!! if you are looking for curtains or drapes go anywhere else but here!!! 4 appointments, 4 installers a bunch of their material sitting in my living room and 4 months later and 4,000 dollars later job NOT done!!! Clueless!! They outsource everything!!! Sales people come out tell you all these great things and then NOTHING!!! when I tried to call all their customer service reps don't know anything and people who do know something about the order are ironically never available!!! I would have left no stars but yelp wouldn't let me post this warning without leaving at least 1 read more

We worked with Jason Henry, a top notch salesman and a tremendous help in decision making and recommendations. He is professional, accurate, easy to work with, as well as having a great sense of humor. His follow through and follow up were excellent. The Shade Store is fortunate to have him in its team of experts. I recommend not only Jason but all of the products offered. Quality quality quality. read more

Excellent store with excellent employees. Anthony Colby Spenceley was very thorough and helpful and made the experience easy and fun!

Anthony Colby Spenceley did a great job on a difficult project for me. His knowledge of materials and design satisfied my decorators needs and has made working with him a five star experience. Happy to write a great review of his work and design expertise and I would highly recommend him to any design firm . read more

My wife and I looked at many different options, both online and local. We loved working with Suzanne at the Shade Store in West Palm. She was very responsive, offered great ideas, and helped us pick great choices for our windows. We will definitely work with them again. read more

Thrilled!! Cannot tell you what a great experience we had with The Shade Store and our representative Suzanne Gibbs from WPB from the moment we walked in the door she (although helping another couple) was able to assist us with choosing our swatches via solar, sunbrella , patterns , etc and what would work best for our needs and rooms! Her knowledge and expertise was more that you could ask for. I cannot say enough about how grateful we are to Suzanne Gibbs she is beyond fabulous !!! Everything went exactly as she said it would - I cannot thank her enough!!! Do not wast your time elsewhere!!! Thank you Suzanne - every room looks amazing! Our rooms are gorgeous!!! Thank you Elizabeth and Frank Cuomo read more

Great showroom with a huge selection. Jason Henry guided me from start to finish. He listens, knows product completely & translates needs into NO pressure ideas. The result superseded my hopes. Problems were resolved quickly & professionally. Superior customer service at every level. Initial installation issues were expertly handled by Gil & Alejandro. Large sliders are perfectly suited to the Shade Store. read more

I've used the Shade Store several times within the past year for a renovation in Palm Beach Gardens. The organization seems to be about the best in the business throughout the country (given the reviews). This particular narrative is to salute one of the best consultative sales people I've ever had the pleasure to work with: Anthony Spencely in the South Rosemary Ave. office. He met with me multiple times to hone-in on the results I was looking for (or thought I needed... I'm no interior designer). He studied all of the photos I provided (including architectural drawings), asked all of the right questions and evaluated my thought process with a blend of humor and context that was exemplary. He turned a head-scratching, onerous task into an informative, multi-dimensional, and entertaining experience. The results were superlative. I have a pretty good sense of my taste level and appreciation for quality. Anthony took the project to a level of excellence I never thought possible. I recommend him without reservation. He really likes what he does... and he delivers what's best for his client over simply making a sale. So rare in this day and age. read more

We happened to see this store while at City Place and actually needed shades for two sliding glass doors. They have many different window covering options and plenty of fabric choices. We worked with Dina and she was great! We picked a few fabric samples and brought them home to see how they looked. I worked with Dina through email for the rest of the process and it was very quick and easy. She always got back to me immediately and helped with the many questions we had. Once we place our order we received the shades within two weeks as promised and they came nicely packaged. We ordered the roller shades with the motorized option which I think is a must. They look great and are exactly what we had been looking for. I highly recommend this store and Dina! read more

I am giving this store 5 starts only because of Crystal. The store itself is very nice and clean but Crystal is the standout. She was so nice and helpful and knows the products well. I took a piece of my broken shade and she had it matched within 5 minutes. I was in and out of the store within 15 minutes with a new shade ordered and an installation appointment. I received many e-mails from Crystal throughout the process and she was on top of everything. She e-mailed me several times even before I went into the store to look at the products. I cannot comment on the prices as I did not look elsewhere to compare costs. I was more impressed with the customer service so ordered what I needed on my first visit to the store. Crystal also followed up with an e-mail after installation to make sure everything went well and I was happy with the new shade. I highly recommend this store. read more

I used The Shade Store for 2 large areas of our dealership. The customer service, installation technician and the quality was awesome! The time in which everything was delivered and installed was less than 2 weeks which was amazing as well. I would recommend them to Everyone. read more