This is the review I posted on trusted pilot, thought I would share here. Given that the overall…read morerating for Ballard designs on the site is a 1.6 given my customer experience, I'm not surprised. I've been longtime customer and am extremely surprised. Furthermore, it doesn't seem like the company needs any advice since the rating is so incredibly low. I'll see if this gives me a better outcome?!? I used to work for a big name consulting firm doing operational reviews of companies. This one has a lot of symptoms and cracks that should be looked at. Here's my experience. I ordered a rug from the store in West Palm Beach. The sales rep there told me I could check my rug delivery on the Internet. I never received an email informing me of a tracking number so after several weeks, I called the store, was given one and told that the ship date was February 26 having been to the store in January. February 29, I checked the website and all it said about the order was that it was in process. So I called. The first thing the automated system told me was that I did not match my phone number but yet the correct phone number is in their system. So I spoke to a customer service rep and they told me the order was canceled. The reason being is that my credit card did not go through. I had the previous week had some fraud on my card and it was cancelled. Despite that happening, I received no email or phone call notifying me or to rectify the situation. When I spoke to the supervisor, he said invariably the email was in my junk or spam folder, and I told him that that was not the case. I receive tons of marking emails but yet not one on the status of my order at any time. The customer service rep said items now are on back order. however, the supervisor said they had a few in stock. I was put in the queue. I inquired as to how I could be put first in line in the queue given the situation and non communication. No can-do. This company needs to look at their operations and see where the cracks are and correct them. Very very disappointed.

I have been looking everywhere for good quality bathroom rugs with no success. I saw these guys…read moreonline and drove over there to see if they could help me. It took them less than two minutes to come up with exactly what I was looking for. The fact that they were warm, friendly, and enjoyable to speak with didn't hurt either.

It's been awhile since we were last here. I believe it was shortly after they first opened…read more You just can't leave without buying something! Whether it's a food item, household or gardening item, or some piece of electronic gadget you didn't realize you needed. And yes we left with some of each!

Been buying cards there forever. Very friendly employees...the owner Adele is the nicest person.read more

I went to Palm Harbor Boutique looking for a host/hostess gift. The salesperson greeted me and…read moreasked if I needed any help. When I said I was just going to look around, she didn't hover. When I asked her some questions she was very helpful and pleasant. I found a gift and she wrapped it beautifully. I also found a little something for myself! The prices were reasonable, I was just hoping for more variety. I tried to give them 4 1/2 stars, but not sure how to do a 1/2.

Palm Harbor Boutique is a breath of fresh air and the perfect place to get lost in some quality…read moreshopping. The owner, Taylor, is so helpful and attentive. She helped me pick out several gifts for my mom and did the most amazing job pairing items. She provides an amazing service for her clients and always stocks the most adorable speciality items. This is a great shop to stop in if you need a housewarming gift or just something cute for yourself. Taylor's husband is often in the store and he is just as helpful and can really provide amazing feedback to help you stock up on gifts for the men in your life! If you are in the area, stop by and check this place out. And, even if you're not local (like myself), Palm Harbor Boutique is on Instagram and will ship to you (@shoppalmharbor)!

A curated experience that truly delights--but bring your wallet!…read moreWalking into Hive Home, Gift & Garden feels less like entering a store and more like stepping into the pages of a high-end design magazine. Everything--from the artfully arranged furniture to the perfectly styled decor--has been curated with such care and elegance, it's hard not to be inspired. Hive isn't just one store, it's a collective of beautifully designed spaces including Hive for Her, Him & Kids, and the deliciously tempting Hive Bakery & Café (which is right next door!). Whether you're shopping for luxurious home furnishings, chic apparel, or just enjoying a pastry and coffee, the entire experience feels elevated and intentional. The story behind Hive is just as impressive as the space itself. Founded by interior designer Sara McCann in 2013, the brand has grown into a cornerstone of the Norton Dining and Design District in West Palm Beach. It's more than just a store--it's a celebration of Palm Beach style, creativity, and community. That said, elegance comes at a price. While I absolutely loved browsing (and maybe daydreaming a little), the price points were definitely a stretch for my everyday budget. Still, it's a wonderful place to get inspired and maybe treat yourself to something special. If you're in the area, even just walking through is a treat--and don't skip the café next door for a sweet bite afterward!

Very cute shop, and perfect for gifts! They have a large collection of Jelly Cats if you're into…read morethat as well. The workers were very friendly.

Fantastic new Home Decor Store just opened! A combination of Home Goods and TJMax!…read more Friendly service with a great selection and price! A very pleasant experience!

Great options, a lot to choose from. Great prices. Staff was very friendly and eager to help.read more

This shop offers a Wide variety of unique home decor and gift items, many created by local artists…read more Friendly and helpful service. Check this place out!

Love to stop in and see what's new...always find something I just have to get...everyone is super…read morefriendly and accommodating check it out you'll be amazed

If you're looking for quality artificial plants this is the place. The owner was super helpful in…read morehelping me pick the right plants for my project. You can also have them make something for you.

From the owner: Welcome to Palm Bungalow, your premier destination for home décor and botanical artistry. Nestled…read morein sunny West Palm Beach, we offer an exquisite array of lifelike faux plants, including orchids, succulents, trees, ferns, and various florals. Pair your greenery with our stylish and functional containers available in a kaleidoscope of colors and sizes. Our collection also showcases unique quartz crystal and amethyst bowls, as well as enchanting novelty items sourced from around the world. Since 2020, we have elevated countless private homes, luxury condos, and exclusive commercial restaurants in Palm Beach and beyond, transforming them into green oases of tranquility. Serving Palm Beach, Jupiter, Delray Beach, Boca Raton, and beyond.

Amazing showroom! It has a wide variety of accents, furniture, wall art and lighting that makes it…read morea very pleasant and inspiring place to shop. Great settings and staff as well.

From the owner: Interior Design, Home Furnishings and Accents.read more

I visited the RH Rooftop Restaurant during a weekend trip to West Palm Beach, and the entire…read moreexperience was exceptional. The architecture and design of the store are stunning, leading up to a beautifully adorned, ornate rooftop dining space that sets a premium atmosphere. The culinary execution and service matched the environment perfectly. Our server was highly attentive, pacing the meal flawlessly. The Food & Wine Pairing: The Main: Ordered the warm, buttered lobster roll and added the optional 15 grams of Kaluga caviar. The execution was superb; the lobster was sweet and perfectly cooked. The briny brightness of the caviar provided a precise counterpoint to the rich, warm butter. The Sides: Served with excellent, well-salted french fries accompanied by ketchup and a high-quality aioli. The Wine: Paired the dish with a Grüner Veltliner, which had the exact acidity needed to cut through the richness of the butter and complement the seafood. The Dessert: Finished with the strawberries and chantilly cream. The inclusion of fresh vanilla bean flecks in the cream elevated a simple classic, making it a light, refreshing palate cleanser to end the meal. An exquisite experience from start to finish. Highly recommended for both the atmosphere and the precise execution of the menu. The value is definitely there. I will absolutely return the next time I am in the area.

Very nice ambiance upstairs. We had a corner booth because we had a baby and it was perfect. Food…read morewas delicious! It's pricey but worth it if you want the experience in my opinion

I'm not surprised by the low ratings…read more My husband and I went to return a piece of artwork which was purchased less than 2 months ago. I did not have the receipt as I was intent on keeping it. However it needed a wire cable to hang it and it took me some time to finally purchase one. When I went to hang it, it started to shift once I let go. Turns out one of the screws holding the bracket on one side was completely hollow underneath, and it's a pretty heavy piece so I didn't feel confident about it hanging only from one screw. Also, it was only then while it was inches from my face that I noticed there was a piece of human hair within the piece. The manager first said there's no price tag but there was one and the price is also clearly marked by them. He then refused to take the item back for a store credit refund, stating the tag showed it was over 3 months old and the item is being returned damaged. I stated the date on the tag does not mean it was purchased 3 months ago, only that it was placed into inventory 3 months ago. Clearly the damage was not anything that was done by me, especially given how the the screw literally fell out when the cashier took the piece. It is a manufacturer's defect period! I guess they are trying to stop frivolous returns but this is not the case. He refused to give me his name as I said he is probably the worst manager I have ever dealt with and that I intend to go to corporate. If you think managers like this will keep customers, you are very wrong! I spend thousands of dollars in your stores but now I will think twice. I don't have his name as he refused to give it to me, but look for a miserable bearded whale and you'll know who I'm referring to.

We went in before heading home from West Palm Beach and found lots of adorable things. It is…read moreHalloween so they has adorable dolls which look like little witches, kitchen towels and little bakeware which is perfect for my cooking needs. I found this adorable curly haired witch ($8) who I simply needed to add to my home and there were two small bakeware for Portugal which I love! (and they were only $5 each!) The only downside was when I went into the bathroom the faucet was not working in the larger stall which I did not realize until I had fully soaped up my hands. Happy we made a quick stop before heading home because now I have more home decor which I did not realize I wanted.