Not much has changed at this smal town JCPenney since I was little…read more I found a couple of athletic hoodies for my elementary level kiddos, but just browsing through the women's section there was not anything for my taste. It was mainly geared towards older women. I know I'm supposedly "high risk" according to my OB/GYN, but dang I'm not ready to be these clothes old. The whole store from the outside to the mannequins (see my photo from 11/15/2023) is worn out. Literally! The sweate on said mannequin was falling off and had holes and tear in it! The employees and the security guard seemed nice. I'm glad the hoodies were discounted at 35% off the original price because it wouldn't be worth it to me otherwise. I'm shocked this is the Hobbs' sore, I mean, store.

It seems that JC Penney does not have a complaints service. So I will post my complaint letter to…read morethem here. It is with great concern for your business that I bring this customer complaint to your organization, as it seems that your Department Store Supervision (Denise Woods, Supervisor during my ordeal 11/22/15 6:05 PM) has no problem with showing an utter lack of concern for customer service or resolution as a tactic to ward off customer complaints. I entered the above JC Penney location maybe 15-20 minutes before closing. My wife and I continued shopping without noticing that the store had closed. My wife had about $60.00 of merchandise chosen for purchase. On two occasions I had different employees tell us in a rude manner that the store had closed (10 mins after closing). On the first occasion the employee stated, "we may not 'even' be able to pay for our purchases" (I believe hinting that we should leave the items and vacate the store). On the second occasion an employee felt the need to eavesdrop the conversation my wife and I were having about the ordeal as we walked up to the registers and felt the need to interject a reiteration of the store's closing time. Unbelieveable! I still went ahead and made the purchase but brought up my concerns. The cashiers showed very little concern for my plight, but I made the purchase anyway. The "straw" of the whole situation was that upon trying to exit the store, the doors were locked and not one of the six employees on the store floor came to help me until I asked for the manager. Well, the manager came up to the store-front with the key. I tried to bring up my concern about my treatment in the store and her response was to open the front door and reiterate the stores hours and the fact that they are posted at the front entrance. By this point I was so upset by the continued mistreatment from the staff, which included the management that I asked if I could return my items. Without blinking an eye, the manager ordered one of her employees to execute the transaction, which left me in awe of the customer service strategy I was just witnessing-save face by not caring at all. The ordeal was so upsetting to everyone that one of the employees, ironically enough, told me that if I was going to send a complaint, to inform you that they needed new computers. WOW! This situation could have been defused by a simple apology, as all I wanted was appreciation for being a customer and to be treated courteously. Instead of I got this treatment. Make of it what you will, but it will be a long time before I think about setting foot in any of your stores.

Greeted by a friendly young lady by the name of Ashlyn and found so many items for myself and gifts…read morefor friends. From Kendra Scott jewelry, Children's clothing, ladies fashion. If you are looking for a unique gift or quality fashion this is your place. I could browse in this store for days.

Since the store is under new ownership it has taken on a whole new look. Lots of cute cute…read moreclothes, jewelry, lingerie, and accesories for women. They even carry Corral boots! The inventory is constantly changing so you never see the same thing twice! Definitely a great place to shop in Carlsbad that isn't your mainstream Bealls! Its more like a big city boutique!

Stock carts blocking every aisle. It took me 15 minutes to get out of the cosmetic aisles because…read moreof stockers, partially loaded abandoned carts, rude people leaving their carts in the middle of the aisles, people parked in the middle of the aisles on their phones. One couple with 2 carts and little kids walking 1 mph spanned the whole aisle so nobody could get through. All the pass thrus had stock carts blocking them. Why the store can't do all the stocking at night when there are much fewer shoppers I don't understand. Every time I've been there it's a claustrophobic nightmare. And trying to see prices on ground beef? No prices, just scan tags. WTF!? And I won't even get started on finding someone to help. This store has most of what I need, so I go there. But the stress level is climbing and I might be going somewhere else from now on.

As of 8/20/2021, super glad they had gluten free Great Value branded snacks that I haven't seen…read moreback home in Vegas. What wasn't cool is the maskless greeter with the stack of complimentary masks and hand sanitizer. So many people maskless in the store, coughing, who already looked one foot in the grave who definitely couldn't afford a stay in the hospital should they get sick.

Not a lot of help running around the store. Then, whenever…read moreyou do find someone, they don't seem to be able to help much. I did appreciate the furniture manager selling me the display model at a 20% discount, but the idiot kid brought my new chair out instead of bringing to the back of the truck he went all the way around to the handicap ramp then dropped the chair on the asphalt. What a Moron! What can you expect from a kid who doesn't care about customer service. What an Idiot. Anyway, maybe management will see this and do something about that.

Its great and the staff was so nice the store is clean and I have gone there many times and every…read moretime I went it was a blast with my friends! The store is a nice location and has stores connected to it like a Boba/fro-yo place and its so good!!

By now most Americans are familiar with Ross Dress for Less…read more I was stoked to find this one in Carlsbad, NM since my young daughters finally both enjoy picking out their own clothes. It's an affordable fashion & home decor store that carries big name brands with a no frills approach to their layout and displays. Ample free parking in a shared plaza lot. Nice Spanish-only speaking lady working the back dressing rooms. The sensors on the purses at the front of the store were going off the entire almost hour we were there. No restroom for customers. All in all, it's a decent Ross.

Always busy and only have one person at the register. They are very rude. No customer service at…read moreall.

Met Gio, Gio was super nice gave several on duty law enforcement Deputies free hats for his…read moreappreciation towards local Law enforcement!

Went in to buy some work boots. Must be family owned or operated, as the young people were…read moreattentive and interested in making a sale, but not at all knowledgeable about the merchandise. I asked for several boots in my size and they kept telling me that they didn't have anything under a size 12. I found several on the shelf in my size, and finally a young fellow came over and said he could look in the back. He found me the matching boot for two pair, which I purchased. The price was about $100 more than I would have expected for the quality, but I know times for tough, and paid anyways to support this small business. The boots have served me well so far. If you have the time, money and the patience, you'll enjoy shopping at Rugged Trade. If you need to get something quick and you don't mind waiting overnight, Amazon will give you a better price.

Melrose Family Fashions (store #137) is located in a plaza Carlsbad, NM…read more There's plenty of free parking in a huge lot. Melrose reminds me of a discount clothing store much like Ross Dress for Less which coincidentally is also right next door. That being said, while I find cute items I personally have to try everything on and am so glad I did. One of the flowery blouses that I grabbed was a bit lopsided and not in a fashionable way. It looked like a quick sewing job. My girls spent quite a bit of time shopping and trying on clothes. I'm so proud they are picking out stuff they like nowadays. Pre-teens! Devynn, our cashier, was a super sweet young lady. She encouraged me to join the rewards program for free. I'm definitely a fan of the low prices, but check your items to ensure quality and a good fit.

I'm visiting from Kansas. I shopped here on a Monday (late afternoon). There were probably 3 total…read moreshoppers in the store (including me). Although there seemed to be a decent variety of clothing, shoes, and other merchandise, I felt invisible. I walked in and immediately spied an employee up front at the shoes. She didn't even acknowledge me, although she clearly saw me. Two other young ladies were working there as well. None asked, "May I help you?" None offered a smile. I asked to try on a shirt and was accommodated. I think being welcoming and friendly is a necessity in running a business, and in brightening the world. I left without buying anything, mainly because the atmosphere was not welcoming. Hopefully, it was just the day.

Maurices clothing store is for women only…read more My daughters and I walked in on the afternoon of 1.18.2025. Almost everything was on sale - Buy One Get One 1/2 off. I was curious about the jeans, but tried on two extremely comfortable bras that I needed instead... Seamless simple strap & smooth simple strap bralette for $25.25. This is not including an extra $5 off my signing up for their rewards program a year ago. The shopping was enjoyable because a) the staff greeted us & checked on me more than once b) clean, organized store! c) super cute dressing rooms The associate, Anastasia, who checked me out was the least friendly employee. She wouldn't maintain eye contact and seemed disinterested in what others had to say even as it pertained to her job. Going through the motions ain't right, girl. Same plaza as Famous Footwear, Ross Dress for Less, Family Dollar, & Melrose Family Fashion.

From the owner: At maurices, we strive to inspire the women in Carlsbad, NM to look and feel your best. That's why…read morewe offer a wide selection of women's jeans, tops, dresses, and shoes in sizes 2-24. Come find your community and new favorite outfit at 803 W. Pierce Street in Carlsbad Pavilion.