Great experience with this company. Very transparent about the price estimate for the service and…read morearrival time, the movers Martin and Eimantas were both very professional and communicative throughout the moving process. Some tasks like moving large furniture out of the second floor were complicated, but they could handle them with great care. They were also very delicate around fragile goods and consulted with us about them. On that day it was extremely hot out but that did not slow them down. I would gladly recommend this service to anyone in their area.

tldr:NEVER hire this company!! Hands down the worst experience with a moving company I have ever…read morehad. They showed up 5 hours late, yelled at me that I gave them a bad quote and refused to do my move which ended up costing me THOUSANDS. And spoiler, another company did the job in the time I was originally quoted by these people and for half the price. As a woman moving alone, these movers made me incredibly uncomfortable in the short time they were in my home. I called and got a quote over the phone. This was not unusual to me as I've only ever gotten phone quotes for moving and have never had issues in the past. I was quoted 2.5-3 hours with 3 movers. I called 5 other companies in the area and received similar quotes, I chose this company due to their availability. I scheduled my move for 4 days before I needed to be out of my place. They were scheduled to arrive between 12-3pm. At 3pm, I was told their morning job was taking much longer than anticipated but they should arrive within the hour. At 4pm I received a text from the team letting me know they were an HOUR AND A HALF away and would be stopping for food on their way. I contacted the "manager" and was assured they would be able to complete my move that day. The team showed up at 5:30pm, 5.5 hours late and I have never had movers be more disrespectful and demeaning toward me. My home was clean, fully boxed, and ready to be loaded. For $210/hour I was not about to waste time. They walked through my home to assess everything and Tyler, who is supposedly the best they have, was rude and disrespectful every step of the way. He yelled at me that there was no way they could do the move in the time quoted. Given that their morning job took 4-5 hours longer than anticipated, whoever is quoting jobs clearly doesn't know what they're doing. I was alone and the way their team treated me in my home made me incredibly uncomfortable, they yelled at me that I wasted their time, they drove to Fort Collins from Denver and their cars were in a storage unit in Denver that closed at 9pm. Even if they completed the job in the minimum quoted time, they still wouldn't have made it back to Denver in time to collect their vehicles so I don't see how that was my problem but he sure made it my problem. Tyler told me the move would take a team of 4 movers at least 7 hours to complete. To be clear, this was a two bedroom townhome, not a 5 bedroom house. As I was about to throw them out of my home for being so demeaning and disrespectful, they offered to step out and call their manager. At 6pm I received a call from the manager who told me the team claimed there were 150 boxes in my home and they would not be doing the move. When I argued that was absolutely not the case (i counted and there were 56 boxes, 6 large, 15 medium, 25 small, and 10 plastic tubs) I was told he didn't know who to believe...um excuse me?!? He offered to reschedule for another day at more than DOUBLE my initial quote. After the experience his "best guy" had to offer, there was no way I would ever agree to pay them even my original quote let alone $1800?! I told him this was unacceptable and explained the financial impact, all I got was "sorry, we wish you the best of luck with your move" after wasting 6 hours of my time and costing me thousands. This was a huge waste of my time and costly. I deliberately scheduled the move on my day off with several days after to do final small things and clean before handing over keys. A new tenant was scheduled to move in shortly after. Because of this company's laziness and incompetence, I had to pay an additional month rent and the next tenant's move was also impacted. I am truly beside myself at what a horrible experience this was. Now for the kicker - I hired another company to do my move the following week. I hired two movers and anticipated an 8 hour move due to what I was told by this team. I was genuinely afraid to do the walkthrough given what happened with moving brothers. I explained what happened and the new quote I was given and the new movers laughed. They said this team took too long at their job in the morning, ate and sat in the truck for an hour, and when they showed up they were tired or lazy and simply didn't want to do the job. They said the 7 hour quote was an FU to me since they drove up to Fort Collins. It took the new movers FOUR HOURS TOTAL. And cost me less than moving brothers original quote including a 40% tip. NEVER give this company your business. They will leave you up a creek without a paddle without so much as an apology. I'm grateful they requested cash payment and didn't require a deposit as they will never get a penny from me. I will tell anyone and everyone I know to avoid this company!

Two very hard-working young men arrived on time, we're very courteous, strong and professional.read more

Will was very honest and upfront. Had a few beds to move from one room to another etc. Rocky came…read morein, practically knocked out all of it alone. Logan came in roughly an hour later and finished the job. I felt they were both very professional and courteous. The price was very reasonable for the job, I would definitely use this company again for moving needs. Highly recommend!

White glove and personal touch for public mover. Went the extra mile and had an amazing customer…read moreservice. Handled curveballs well and went the extra mile. Highly recommended.

Re: Jim, Joleesa, Jesse, Sergio and Carlos of On Call Moving & Storage…read more We received delivery at our home/studio in Gypsum of an 300 lb plus item ... after unboxing it, we estimate it still weighed about 230 lbs. We tried every way we could think of to get it in the house and up the stairs ... not only was the item large and heavy ... it was also delicate and complicated to move, given its design, electrical wiring, motor and hydraulics. Clearly we were out of our league and needed help. It was 4:45 pm. on a Wednesday. We found On Call Moving's info online, called the number, and connected immediately with Jim. Jim was a Godsend! He was scheduled to be down the street from us, and made a quick trip to our home to see how he could help. Over the next few days he worked closely with Joleesa, at On Call's office, to get our job done. Despite On Call's extremely busy schedule, everything came together Friday afternoon. Joleesa called to get us in their system. Jim arrived with a three-man crew: Jesse, Sergio and Carlos. Everyone was super polite and respectful, professional, skilled at their job and well prepared, bringing clean moving blankets and securing tie downs. Jim, Jesse, Sergio and Carlos communicated with us and with each other calmly, clearly, thoughtfully and effectively. Together they got the job done safely and efficiently ... most importantly, with no injuries ... and happily, with no damage to the item or our home. We want to thank Jim, Joleesa, Jesse, Sergio and Carlos ... and we highly recommend On Call Moving for any moving project, large or small. They are simply the best!!! Audrey & Mike Gypsum, CO

I have had a unit here for15 years. this year rent was raised from $270mo to $330/mo. with no…read moreexplanation. Following the Aspen model. unacceptable.

The staff is incredibly friendly and helpful. The brand new climate control buildings are clean and…read moresecure. This is the nicest facility in the entire valley.

Beware that this store has implemented a $20 fee to pick up a package. This is *in addition* to…read morefees that the shipper already paid UPS and is assessed to you as the recipient. They give you a runaround about how they're not actually UPS, even though that's the name on the door, and they can add whatever fees they fancy, in whatever amount they choose. So you either pay the junk fee or let them send the package back.

I don't know what it is with this location and I've been selling online for 15 years never had an…read moreissue like this. I shipped out a package on 11/20. It arrived to this location on 11/25. It still says "preparing for delivery" and today is 12/2 so now i don't know what to tell the buyer. It's obvious it was lost tried calling no answer nothing. I guess the package will just live there forever.

Have enjoyed using this service for several years now. Thank you for your prompt and attentive…read moreservices.

Went in Christmas Eve day to pick up package because UPS had left a note on my front door. The…read morelady at postalannex was understandably in a rush locking the door behind me at 2:00pm telling me to come back. To be honest I'm not sure she heard a word I said she was in such a rush I came back to pick up my package December 31st arriving at noon ant the store was closed. The following day was New year and of course they were closed that day. as well. I realize it was the middle of the holidays but I've never heard of anyone closing the day before the New Year. As far as feeling welcomed into the store and the friendliness of the employee they were seriously lacking in that regard. However they do carry some really neat cards for all occasions along with other little gifts . Pricing is higher than USPS and UPS. As far as going back for any services they do offer , I'll take my business somewhere else.

I cannot say enough good things about this organization. Truly the most professional movers we've…read moreever had. And we've moved a lot! We just used this organization for the 2nd time, moving across the city. They handled all of our furniture and boxes with care and were fast! Like I mean, running back and forth from the truck inside. Apart from the great work, the mission of this organization is so amazing. The leader of our move spent some time telling us about how TOS has changed his life. He's 21, so articulate, truly turning his life around, he's going to go so far. I'm so impressed with the program and am so happy to support them. Keep up the amazing work!!

The movers were polite, professional and motivated to do a great job. Theybarrive on time, despite…read morehaving to come from Denver to Boulder, moved a ver full apartment in an hour, drove the beautiful new van to Longmont and swiftly unloaded everything. The price was very reasonable compared to other quotes. On leaving, everyone thanked me for using their business and wished us a great day. I would use The Other Side Moving again in an heartbeat and am recommending them whenever I can.

AVOID THIS MOVING COMPANY…read more **POST MOVE UPDATE: the company got back to me and offered me a $100 credit due to their lack of customer service. I decided to go with the company because I really believe in second chances and an all for small business prospering. I was absolutely WRONG to do so. The day started out okay. Three young men came with a truck and they started working. My husband and I supervised them to our best extent without getting in their way. We successfully packed the van and arrived at the new apartment. Once we arrived, I realized some of the pieces of furniture arrived scratched. Not little tiny surface scratches, but FULL on indents into the wood or pieces of the furniture cracking. Now I would kind it so much if they were old, but I literally purchased all these pieces in the past seven months. One of my dining room chairs had a scratch in it, my chest had chips where they carelessly couldn't put the drawers back in, the tv stand foot is cracking, my new dresser that I literally got in December/January has a broken piece (thankfully Macy's is sending a service technician), and the boys carried my mattress by the cover which ripped and is now dirty (found this out they left). I was most concerned with my wood pieces since it's hard to replace, my new dresser alone was over $500. I let the "lead" boy know, his name was Samson and he called his boss but didn't say anything, charged us, and left. I emailed the company with a follow up statement, they asked for pictures. I sent the ones I took, and SILENCE. I finally called today to follow up and spoke with Kyle. He told me their manager tried to call but I didn't pick up. No one bothered to leave a voicemail or send me an email. Kyle told me my options were a credit of $100 or sending a handyman out to fix the damages. Uh what? I declined the credit before ONLY to be offered $100 for you to damage my household goods?? I asked to speak to the manager and he said he wasn't available. I called back to see if he was available and they declined my call or let it go to voicemail. I've attached pictures of the damage AND my phone call receipts. Absolutely DO NOT use this company to move. If you're here on their yelp page, leave. Trust me, they are not trustworthy. They also falsely advertise military discounts, my husband andI paid OVER $500 for the move. I have never dealt with such a TERRIBLE business. I will be reporting them to the Better Business Bureau and Attorney General of Virginia-Consumer Protection. *UPDATE: After writing this review, I was contacted by Kyle and he explained the process to me (which I would have explained that I already knew). I will up the review one star for the promptness of quality control. However, he said that there was no record of me calling, so I'm attaching a screenshot of my attempts. All calls over five seconds were when someone in the facility picked up, said "hello, thank you for calling," and when I started to speak, they promptly hung up. Please don't get me wrong, I am all for small businesses prospering, but as someone who comes from a family that owns a small business, and has worked and managed it for over ten years, I also know that customer service is the cornerstone and foundation. I really hope this gives some insight into how the business is run and managed. ****** This review is based solely on just a business etiquette, I have not used the company. I need to move out of our current place in about a week and I've been super stressed and anxious since we've moved out here about seven months ago and the military moved us. I found this company on Yelp with great ratings and was super ecstatic. However, I am absolutely disappointed with the customer service I have gotten from this company. I i messaged them on Yelp inquiring about their services because my husband and I need to move soon. They responded in a timely manner, but when I tried to ask them about the time on the day of my move, silence. So I called them three times over the phone and they answered...but hung up on me. If you can't do the work and we've been communicating, a simple "we won't be able to accommodate your time" is the proper way to go about the situation, wouldn't you think? I was really hopeful about this company since there were so many great yelp reviews (and I live, love, and breathe by Yelp), but I'm so disappointed. I would no doubt give this company NEGATIVE stars if I could. I would definitely NOT recommend contacting this company if you plan on moving anytime soon. Extremely rude and unprofessional.

They couldn't find my apartment when it came time to pick up the boxes, so they called me. I missed…read morethe call, but called them 10 minutes later and they were gone. They said they waited 15 minutes, even though I had the times of the calls on my phone. That would have been fine, things like this happen, but they were angry and blamed me and told me I would have to make an appointment on another day. When they finally did come they fined me for stains on some the boxes. YIKES, it would have been cheaper to just buy boxes and then throw them out. I was just trying to be green. I'll never do that again.

I had a great experience today! David at the front greeted me and took care of everything I needed,…read morehe gave me great customer service. I highly recommend this location for all your print needs, the service is great!

Avoid this place if you value basic respect…read more I came in for a fingerprinting service nothing complicated. The older gentleman working there acted like my presence was a problem from the moment I walked in. No greeting, no courtesy, just a rude and dismissive attitude that made the whole experience uncomfortable. If you're looking for a place that treats customers with professionalism and respect, this is not it. There are plenty of other fingerprinting services do yourself a favor and go elsewhere that doesn't make you feel like an inconvenience for simply showing up.

I will never use these movers if I were you, they are a joke. They said they're insured but I don't…read morethink they are. My good furniture were scratched and some were broken especially our beds. They work by the hour but they're taking their grandest time. Beware of this movers. They're not really affordable and quality movers.

Overview: Had a wonderful experience yesterday with this…read moremoving team. Had 4 movers at a very competitive price who were willing to move my husband and I out of two apartments and into our new house. They were kind and considerate of our home, and worked very quickly and efficiently. This team was excellent to work with, and Daniel was very communicative of any questions we had before, during, or after our move. They even removed trash for us and set us up with local cleaners to do a move out clean and carpet clean of our apartments for a great price. Can't recommend them enough! -- Setting up the move: I reached out through Yelp and they were extremely communicative there, answering all my questions and following up on my timeline. We did a final discussion over the phone before scheduling the move. Daniel was open to discussing pricing and adjusting the size of the team accordingly. He estimated around 6 hours for this move all in, and the final timing was 5.5 hours from the time they left their warehouse until they returned to it, so his estimate was very accurate! One small thing - I never received a confirmation email for their services ahead of time, which I had asked for, but Daniel was great about keeping in touch over text and made sure to respond to my confirmation about a week and a half before, and then send a text to confirm a few days before as well as the day before. So this is a very small complaint, and realistically wasn't something I needed to worry about! So just a heads up to expect communication by phone/text -- they will absolutely follow through! -- Moving day: They were able to move us out of our two 900 sq ft and 700 sq ft apartments in a little under 2hrs. Once they arrived at the new house, it took around an hour to move everything in. (To note we had mostly boxes and very little furniture, but was still much faster than I expected!) Each of the 4 team members was extremely courteous and very respectful of our home. I stood by the truck to let them know what rooms to put things in and they followed all the instructions to a T. We had a lot of boxes and trash from new purchases in our basement, including a huge 85" tv box, and they took all of it for us and loaded it into their truck after moving in our things. Was a small fee for taking the trash and was a huge help for us. We didn't know ahead of time we would need this service, and the team was flexible with us and agreed to this day of, which was exactly what we needed! -- After move: Daniel had set me up with a local mover to do a move out clean and carpet clean on one of our apartments, and he made sure to follow up to make sure I was able to get in contact with the cleaners and that they did a good job afterwards. Was a huge help to be able to set this up in one go and was very appreciative of the follow up! (Also the cleaners did a great job and were flexible with our schedule!) -- Final thoughts: This was an excellent company whose team did a great job and I would absolutely recommend them to anyone moving in this area. We will likely use them again in the future due to the quality of our experience yesterday. Their prices were extremely fair and they are willing to work within your budget to make sure you get the move you need for the price that works for you. They are flexible in their services, and do everything from packing and moving to junk removal and cleaning services, and are truly a one stop shop for all your moving needs. If you are unsure about who to use for movers, don't be -- hire J&R Affordable Moving!